Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I had charged my mobile ([protected]) on 28.04.2014 for Rs. 500 and next day I could see that there is zero balance, though I have made only one or two local calls. So I registered a complaint with docket no.[protected]. However later it was closed without any action. It is for your information that I was using BSNL 3G services and for which I had recharged before. But I have not received any intimation that the data package is about to expire or expired. While calling from the customer support team they told me that it might be because of the data usage and they also told they will get back to me with more information and a solution. However I did not receive any further information and just received a message saying that the complaint is closed. Personally I don't think charging me (as a 3G user) exorbitantly like this for a day is very unfair and instead may charge for the data used (if that was the reason) as compare to the regular 3G data package charge. I I also would like bring your attention that I have not received any intimation / alert about the expiry of my data package before charging me like this. Secondly I feel very bad that I have not received any solution or explanation for the complaint I have registered and still it was closed. I expect simple justice and request little more standard and decent action from the BSNL. Otherwise I may be forced to follow with legal procedures. Thanking you, faisal kunnathodi

Respected Sir/Madam, I'm Hari Prasad, i didn't subscribe for BSNL Hangama service (moive, music, game), even then i'm receiving extra charges on my broadband bills for the last 2 months. I'm not using this service. So please deactive hungama service from my account. Land line No. :[protected] Email id: k.b.r.r.[protected]@gmail.com

Sir/Madam, My name is Santosh Sheshmal Bhansali. My BSNL mobile number is [protected]. I did not use this sim card for a few months and now it has turnes inactive. Now I again wish to use that since I have realised that a majority of my contacts have that number. Can you please restart the sim card? What is the procedure for that & What are the charges?

My mobile number [protected] validity was about to expire on[protected]. I have called the BSNL Prepaid call center 1503 and and asked them the details of my plan and I asked them what I have to do on[protected]. The BSNL customer care person told me that my plan was in BSNL - SIMPLE and he asked me to recharge for Rs 81 for 6 months validity. On[protected], When I tried to check the same information in the internet, it says for the existing customer of BSNL-SIMPLE plan customer to topup for 100 & above for an validity extension of 6 months . The on[protected], I called the customer care and registered the above said same information and they told me that they will return back with 24 hours after listening to the recorded conversation. on[protected] I again called them and they told that its under process and the amount will be credited by midnight 12:00PM. But till now its not done. Today by 10:19AM, When I again called them, the BSNL customer care person says its your fault and the money can't be refunded. The person put me on hold for nearly 22 minutes saying that she is transferring the call to her senior officer. Today I have been cheated by the BSNL customer care persons for their wrong information. I need my money back.

Hi, i am Rakesh Kumar Nayak, I am from Bhubaneswar, Orissa, my Contact no. [protected] I brought a Bsnl sim About 20 dAys Ago, bsnl no is [protected], The proBlem I am facing is regarding outgoing FacilityWhIch they havent STarted yet... I have sUBbMitted My ORIGINAL DOCUMENTS, ONE DAY THE CUSTOMER CARE IS SAYING THAT THE FRC IS DONE AND THE OUTGOING FACILITY WILL BE STARTED WITHIN 48HRS... AND OTHER DAY HE SAID THAT FRC IS NOT DONE CONTACT THE DEALER...EVERY DAY THE SAME THING...AND NOW ITS ABOUT 20 DAYS SINCE I HAVE PURCHASED THE SIM AND THE OUTGOING FACILITY HAS NOT ENABLED YET...THEY JUST GAVE ME A COMPLAIN NO EO[protected], EVERY TIME I CLL THE CUSTOMER CARE, THEY ASK ME COMPLAIN NO, AND PUT ME ON HOLD AFTER THAT CALL DISCONNECT...AND NOW THEY HAVE BLOCKED MY NO... I CALLED BSNL CUSTOMER CARE..THROUGH MY AIRCEL NO MENTIONED ABOVE... SO M TOTALLY HELPLESS, WENT TO BSNL OFFICE THEY SAID ME TO CONTACT CUSTOMER CARE... AND THIS THING IS GOING FOR 20 DAYS... PRESENTLY M IN KEONJHAR DISTICT OF ODISHA..

Sub: Complaint against BSNL for wrongly deducted amounting Rs.37.88 from my Prepaid plan for sim number [protected]

It is respectfully submitted that I recharged validity of my prepaid plan for sim number [protected] on May 1, 2014 through net banking state bank of patiala but on May 3, 2014 BSNL again deducted Rs.37.88 from my prepaid balance. It is absolute mockery. I request that please reimburse Rs.37.88 in my prepaid balance.

Rabinder Kumar Setia
213, Urban Estate,
Phase 1
Bathinda-151001
Mobile [protected]
Email [protected]@gmail.com

Today i had activated the bsnl hungama but unfortunately i had no time to use so please kindly recieve my request and deactivate the bsnl hungama .

Our landline no:[protected]
Palakol westgodavari district
Email:srikanth.[protected]@gmail.com
Mobile:[protected]

have tried to refill my BSNL prepaid Mobile (utrakhand circle) using ICICI online Mobile Prepaid Recharge Top-Up Facility Through ICICI bank Internet Banking and refill of Rs 200 on 1th April 2014 and haven't received any refill as yet. Amount of Rs 200/- already debit to you from my ICICI saving account. Kindly Process my request as soon as possible... My Mobile number is [protected]

Dear Sir/Madam, I were trying to recharge my mobile no.[protected] with a Top Up amount of Rs.550/-today(02.05.204). Amount is deducted from my bankA/C, but mobile is not recharged.This is happening more frequently with me with QUICK PAY. MY TRASACTION ID IS TXT[protected]. Pl rectify immediately. Regards, G SOMESWRA REDDY [protected] [protected]@rediffmail.com

Unnecesarily subscribing games, music and movies on download Sir, I have availed broadband connection in bsnl. my landline number is[protected]. I have not subscribed for the games on download but a sum of Rs.200/ has been unnecessarily included in my bills. I never expected this from an government organization. Without my consent through phone the subsciption has been done. Your people simply spoke to us about the free game and have cheated us. So kindly decativate the all plans immediately. i expect that the next month bill should not include the amount for all plans. From akshar

Respected Sir, Today I got a message from BT-655888(chat service) Message Matter= (Plz start unlimited SMS Chat activate Dost to 55888). and Rs.15 charged, I think this for free for me i I did not know they deduct the amount from my account balance, i am very frustrate by these unwillingly charges by the service provider. please discontinue all these type of services and return my Rs 15/- back.now balance is 0.21 Ps. please discontinue all these type of services After i tried more times to customer Care service ([protected] and 1503) they dont respond that calls.Its a complaint. Please do needfull.at take an action Thanks Ambu My Mobile No. [protected]

Sir/ Madam I surrendered my telephone no[protected] on September 6, 2013 and completed all paper work. But I have not received the refund of deposit amount hitherto. I have made numerous phone calls and personal visits to the concerned dept/office in futile. Kindly requesting you to do the needful. Thanks Ramesh R

Sir My name is Nabendu Sekhar Roy Father's Name Chittaranjan Roy, Computer Teacher at Purulia Zilla School. I am unlimited Broad Band holder since a long time. Since January 2014 i am suffering from landline. I am complained office verbal but in vain. The landline(DSL in Modem) is not stable and working through internet is erupted. My doc ate no is [protected], No line man physically present my house. My land phone is not working. If you kind enough to do needfull. With Thanks Nabendu Sekhar Roy

Sir, I have made payment from my icici bank account for the wimax bill of march month in bsnl online portal .. everytime it shows transaction is completed but again payment not made shown in online portal .. even repaying the same considering network error from sbi account also show the same.. i have lost 1600 money in virtual and my net is again going slow due to non payment.. plz make provisions to retrive my money

Mine is a BSNL Mithram plan. but it got expire on yesterday ie, 26.04.2014. so in order to extend validity I had made a general pre paid online recharge of 110 Rs through BSNL Portal ( portal.bsnl.in), so that BSNL can automatically deduct the mithram plan amount of Rs 49 from my balance to extend validity.. But i got message that Transaction could not be processed. Following is the transaction ID and Receipt Number. Kindly help to solve this issue. RECEIPT DETAILS Receipt Number: [protected] Transaction No: TXT[protected] User Name: QR[protected] Billed Amount: 110.00 Mobile Number: [protected]

We have contacted the customer care many times and by informed our company cannot access the broadband Internet for the past 4 days and still not up. We have faced many loses due to the Internet connection and the speed also very slow. Our company phone number[protected]. As we are the software company we need the best Internet access 24 hours time, but lot of problems with the internet connections. Also many employees are working and facing a big loss due to this service. Also there is no due from our side and we paid all the monthly payments fully and still we are facing the problems. Please contact us and solve it urgent basis.

i bought a bsnl 3g sim in andhra pradesh to use it in bsnl 3g data card. it worked fine in andhra for a week. After a week i went to ahmedabad for studies. after coming here, when i try to connect it net is some times connecting and some times not connecting.. i tried to call customer care... they are saying you have to approach andhra customer office and when i am trying to call them it is not connecting. even if i get connected to internet speed is very slow. slow in the sense, 2kbps like that. i am not able to load even a web page.

I have been charged for Hungamma services for which I have NOT requested. Please arrange to deactivate and refund the amount of Rs.347/- charged in March, 2014 bill. I have NOT requested for activation. Further you can see at your end whether I have used your ID, passwords etc. Please see that no further charges in future also.
A.SOUNDARARAJAN
LAND LINE[protected]
MOBILE: [protected]

Sir,
I have using bsnl sim card. I have whenever e recharge 50 rupees. In the same day value added services added or renewed. Taken the main balance amount. In this way i have lose of amount rupees totally 200. I have try to customer care complaint for value added services and stop the services. But did not contact the customer care. 155223 is the customer care number. 1 press the language. Again 1 press stop value added service. 0 press totally stop the all value added service. Press 9 to contact customer care. But i have many more time try. But again and again same voice message repeated. My mobile no.[protected]. So, pls. Retain my loss of money rs.200, and stop all the value added service.

Dear Sir, My land line no. is[protected].I have taken broad band plan through this line.Even after repeated complaints, my problem is not getting resolved.I book complaint and automatically it get closed. My problem is from last one month, my broadband internet is not consistant.It will be available for an hour and than it get disconnected for hours and so on. 10 days back BSNL officers came to my place and checked, after that it is not working at all. Now, everyday, they give some excuse like it is with line department, it is with control room, no manpower etc. I dont see any end to it. The worst part of it is, I paid 1 year advance money for the same. I am wondering that if BSNL can not resolve one connection issue for so long period, it is really very shameful. I request you to do the needful. Thanks