Bharat Sanchar Nigam [BSNL] Complaints & Reviews

dear sir, regardin 8 or 9 dy fastays net is been browsing very very slow as much other local networks speed is very fast so pleas take any action recarding this complain i hope i will get a better servie from bsnl company

My no is [protected] from Rajasthan in this message sending is not working. Everytime shows that message not sent. Please solve my problem and I also want to know how can i use STV135 plan in roaming area .Please solve my problem. i am very disappointed from your service.. thank you

I'm not able contact customer care on Bsnl; I was calling to their customer care no. (1503) for about 4 days. but was unable to connect to customer care executive. When I click 9 button for enquiry they again and again rewinding to the main menu. very annoying. My PUK is blocked and Its urgent to make a call with Bsnl customer care executive. But I cannot. What should I do?

Dear Team, I am ususing this bsnl pre paid no since more than 5 years . I am usuing internet also since long but today at 2pm around there is charge of some stv rs 55/- has been debited from my prepaid balance. I am usuing my internet for few minutes or second and than i will close the same mobile data off mode and immediately few paisa has been deducted from my balance than after since last few years. I dont understand why this amt of rs 55/- has been debited from my balace today while i have not used my internet for more than a minute... I want explaination for the same as your customer care people also not able to understand what i want to say. My mobile no is [protected] in the name of Amita M Shah

My BSNL mobile [protected] is linked to[protected] under "MANIK-JOR' scheme of BSNL. So as per the policy call charges from mobile to the said L/L was absolutely free since first day of mobile connection. But now calls to the L/L are being charged. Request solve the issue Pl.

For last 2 months, BSNL is deducting my money by subscribing its services without my knowledge. Also, customer care is not very supportive. They keep giving me wrong numbers o[censored]P west zone. Till now, about Rs. 40 have been deducted in order to stop this service. Now, I have managed to stop the service by sending messages to BSNL. I want my lost money back from BSNL. This is indeed very shameful that BSNL started the service on their own and their customer care as well are not helping. Such thing is happening with my other family members too. I just want to get this fixed as soon as possible. I am attaching screenshots of recent messages. My Number is: [protected] Thank You!!

I am living in naval base valsura in jamnagar, from last 2 months we are getting poor BSNL mobile network in the area both 2g and 3g sometimes there is no network for full day people have no choice other than shifting to other networks. We are totally disappointed from the service.

Sir, I have availed broadband connection in bsnl. my landline number is[protected]. I have not subscribed for the games on download but a sum of Rs.347/- has been unnecessarily included in my bills. Without my consent through phone the subsciption has been done. Your people simply spoke to us about the free game and have cheated us. So kindly decativate the plan immediately. i expect that the next month bill should not include the amount for plan. From mallika

Sir, I want to deactivate the BSNL HUNGAMA PLAN pertaining to my Land Line number[protected] immediately as I am not interested and more over I didn't use or open the so called HUNGAMA plan. so I request you do the deactivation urgently and refund the extra amount charged for last two months, i.e., 4/2014 and 5/2014, and same amount may be credited to my BSNL Land line bill in future.

I have applied for a new bsnl landline and broadband connection on 5th may 2014.till date no action has taken by bsnl.Regarding this i spoken to the following officials through phone and even send email complaints. 1 Shri.Nirmal P G GM(BP&IT) 0471 2305577 [protected] 2305588 [protected]@bsnl.co.in 2 Shri.D. James Sagaya Raj DGM(BP&IT) 0471 2309899 [protected] 2309099 [protected]@bsnl.co.in 3. Shri.Soman DGM 0474 2799800 [protected] 2799899 [protected]@gmail.com Copy of email complaint is attached below. Me To [protected]@gmail.com May 13 at 12:10 PM Sent from Yahoo Mail on Android Hide message history From: Aji Unni <aji.[protected]@yahoo.com>; To: [protected]@bsnl.co.in <[protected]@bsnl.co.in>; Subject: BB APPLICATION Sent: Wed, May 7, 2014 5:41:56 PM Dear sir, I have applied for new bsnl land line and broad band connection on 5th may 2014 at kunnicode bsnl customer service centre and the same day i even spoke to JTO Mr.Rajeev regarding the new connection.Again today morning i called Mr.Rajeev to know the status of my application but Today till this time there is no positive response from the authorities.As per this i have called Mr. Udayakumar(SDE-kollam) and informed the same.so i kindly request you to look in to this matter and i hope to get the connection as fast as possible. Thanking You Your's Respectfully Vasudevan Unni.P.G Vasudevan Unni.P.G Meera Bhavan Naduthery Thalavoor(po) Kollam -691508 Ph-[protected], [protected] i hope i ll get the new connection as fast as possible by filing this complaint. Thanking You Your's Respectfully Vasudevan Unni.P.G Vasudevan Unni.P.G Meera Bhavan Naduthery Thalavoor(po) Kollam -691508 Ph-[protected], 9446418

i recharged my a/c with 200 rs. topup after that company deduct rs.30 for caller tune but i never request for that after that i called to customer care, he told me that is your fault you activet the caller tune so i 'll not take complaint after that i register a complain with you. thanks Prashant mehta [protected] [protected]

I was using BSNL landline, when I changed my house, I surrendered my Landline. I filled the surrender form and submitted my landline phone to the exchange and got a surrender receipt from them. I submitted my phone on December-2013, and they informed me that my deposit amount cheque will be send to my mailing address mentioned in the form with in 2 months. But still now, I did not get my deposit back, today's date is 16-May-2014. My Landline number :[protected] Deposit amount : 2000Rs. I tried calling their customer care, and went to their office and asked, but no one gives proper responces. Please arrange for getting my deposit back . Taking a BSNL connection was my biggest mistake of my life.. really waste of time and money .. and proper customer care for BSNL-Landline and WLL.

I registered in BSNL website and tried to pay my BSNL-WLL bill. I attempted twice and my money got deducted once, and the transaction showed failure. I never got my money back to my card, Please arrange for money back. My transaction ID's are. TXCD[protected] TXCD[protected] There is no customer care for BSNL-WLL. I tried to call the below numbers which they have mentioned in their website, but no use, the number is not in use now. WLL Call Center *Number '1502' Number '[protected]' My experience with BSNL is very worst.

Please help me to change by BSNL mobile billing Address as I am unable to get the bills in my Present Address. Present Add: Monalisa Boruah, Flat no.004, Block -B, Panorama Appt., Besides Chandmari Flyover, R.G.Barooah Rd. Guwahati 781003 Previous Add: Monalisa Boruah, Flat n0. 4A, Subansiri Appt, near Govt. Press, Bamunimoidan, Guwahati 781021 Monalisa Boruah [protected]..

i have been receiving extra charges on my broadband bills for the last
months for BSNL hungama music and movies which i had not subscribed to. I
have been wrongly charged for services i had not asked for nor had
utilized. I paid extra amounts for the last two months. So please be
refunded extra amount as deductions in my next bill. The hungama service
should be immediately terminated from my account.
Land line No. :[protected]
mobile No. : [protected]
Dr. Mooventhan PS.
Chidambaram Tamil Nadu

I have not allotted username or password for bsnl.hungama.com which was not received my email id ([protected]@yahoo.com) But a sum of Rs.347.00 was added as one time charge for bill period 01/04/2014 to 30/04/2014.Hence Please help me to deduct the amount

Dear Sir,

Please Provide Account statement of My BSNL NUMBER [protected] for the period[protected] to[protected] to my said Mail Id. [protected]@gmail.com . I already request to concern company but i didn't get. Please help me in this regard.

Kindly do the needful.

Sri.TINU K
NARAYANAN[protected]


Nr.Toc H
_ROAD, Vyttila

29/135 –A
Janatha Road,

Account Number
[protected]

Phone Number
[protected]


BSNL Bhavan, Kalathiparambil Road,

68201

Sub: Over usage
bill on 2consecutive months for broadband cumTelephone service.

My self
Tinu K narayanan-( customer id :[protected])with account no
:[protected] using a landline service of bsnl phone no[protected] {in name of
smt Tinu K narayanan }is put a complaint at your office on account
of over usage bills and the these bills are not convincible to us. Since, more than 5 yrs we are broad band and Telephone subscriber from BSNL, Kerala
.Even though there are frequent failure (especially in monsoon season) in BSNL
broadband service we thought to retain the service at minimum
cost, due to the attractive competitive tariff .The landlines have
almost have disconnection problem for every month for abt 5 or 6 days in per
month .In month of February, BSNL issued bill (which I paid online, (I thought
it may be the one year bill for Telephone, which I usually paying
as lump sum), and now in month of march again one bill generated ………… they are
putting extra usage which is completely mystery for us to understand. And
totally makes me upset and not justifiable, because after last bill we
unplugged all modem connection and not using broand band service. This you may
analysis technically .It is quite shocking service and bill which provided by bsnl.

I am hoping
that extra usage shown is technically
explainable from your side but as a user it is not convincible (I think there
is some issues in between this).As a customer, it is our right to know how and
when the over usage happened. However we would not like to put an argument, but paying bill and closing your broad band service at immediate
effect(13.05.2013) to save us from further unnecessary and non usage bill.

Kindly, do proceed your official process on my request.


Thanking you inanticipation.

Dear Sir,

About 6 months ago I have closed the BSNL CellOne, Bangalore, Account No.:[protected].

The details are as below mentioned: but I am surprised to receive the invoice .

Mobile Number : [protected]
Account No.:[protected]
Bill No. & Date :[protected]/05/2014
Payment Due Date : 22/05/2014Billing Period : 01/04/2014 to 30/04/2014

Dear Sir, We are one of the Corporate Customer, availing BSNL service both land line, Cell and Broad Band Service. We much regret to compliant to you, that nowadays, the Cell tower situated at Northenchedu, Yercaud is frequently goes ( i.e. there will be no signal in the cell phones even if there is proper power supply) . We have made several complaints to the concern authorities, but all in vaine . We request you to kindly look in to the matter for a permanent cure. Expecting your earlier will be much appreciated. Thanking you. Yours truly, A.CHANDRASEKARAN