Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Hello, My name is Dr. Gayathri Pandit. My mobile iPhone 3 was lost between my house in Jayanagar Bangalore and City Market Bus stand on 23rd May 2014. My phone number is [protected]. Please block the SIM and issue me with a duplicate. thank you. My email id is [protected]@yahoo.com

I am Dr SACHIN RAO from sec 18, FARIDABAD contact no[protected] and existing costumer of BROAD BAND INTERNET actually ma'am FIRSTLY, i want to complained about broadband service that is very poor.i have newly installed of BSNL broad band internet in april month.. and that is my biggest MISTAKE of my life. i am not getting your internet service properly.every day its turn down. and so many time i did complained but no response..still i am dealing with it i have to do lot of clinical work through internet but i got disspointed. custmer care guys not talked in proper manner and not having problem solving skills. Secondly, i got my internet bills with unexcepted charges. Nobody explained me about these unexpacted charge and didn't get any information booklet in which it mentioned i did contact in sector 15 bsnl office, then i had a talk with named MR JAWAHAR .contact no[protected]..i think so he talked to me very rudely, harshly andin bad manners..i am a ICU doctor i know very well how we feel if some dont give good response... its very bad at alll.. so end last.i want distoconnect my internet service and no longer further required this service.. this is my response and feedback emails about BSNL BROAD BAND INTERNET Thanx Dr SACHIN RAO

Dear Sir, I am S.Sivasubramanian, Coimbatore. My mobile number is [protected]-prepaid. I done, top up for this number thru net for Rs.150.00 on 18.05.14. I never used this sim in mobile for voice or net purpose. But, with two days they deducted Rs.45 and add approximately Rs.60 to 70 for caller tune and other value added services. I never push the button in my mobile for the value added services. I checked with the customer care no.1503, they informed to contact 1155223 on 21.05.13 I called 2 times and discussed with the staff Mr.Syed and Mr.Senthil, there is no proper reply from them. and the line disconnected immdiately automatically. Also i can't call the customer care number from this sim for next two days as they done this without any permission from side. so, i request you to take this complaint and give proper advise to BSNL customer care staffs. Thanks in advance. Best regards, S.Siva [protected]

Dear sir I have CELL ONE MOBLE PHONE, I am using from 2005 still using pre- paid cell phone now the days lot o[censored]N WANTED SMS coming, please stop unwanted SMS my phone no [protected] v.paramasivam, Anupuram, Kalpakkam, Kancheepuram dist

SIR I HAVE CELL NO [protected]AND ADD ON NUMBER IS [protected] I HAVE APPLIED FOR GPRS ACTIVATION IN LAST WEEK IN BSNL GURUNANK NAGER CENTER AFTER 4 DAY I ASKED CUSTOMER CARE FOR SEETING BUT THEY SAID UPLEASE ACTIVATE SERVICE BY APPLICATION AND BSNL CENTER SAID WE HAVE ACITVATED FROM LAST 3 DAYS I AM GETTING THIS ANSWER CENTER SAYING WE HAVE ACTIVATED AND CUSTOMER CARE SAYING YOUR NUMBER NO ACTIVATED GPRS SEETING WHAT SHOUD I DO AND WHERE SHOULD I GO . PLS HELP

Stop Caller Tone: My BSNL Mobile number is [protected]. The caller tone is automatically activated. I have complained many times to deactivating the caller tune. There is no any response from BSNL end. Every month BSNL deducting Rs. 50 per month without any fail. Please take immediate action to deactivate caller tune. My exchange is Thiruvithamcode.(Kanyakumari Dist. Tamilnadu).

Please .. deactivate all of my hungama subscriptions which was forcibly put up on my broadband service and i am being charged of rs.350 or so for the past 6 months and i want to deactivate it immediately.. i have already posted complaint form but no response ... please deactivate those music, movies and games On Demand services of hungama from my broadband service my telephone no. is[protected]. Please deactivate it as soon as possible.

I received a phone call on my cell no. [protected] from a no. [protected] telling me that my celll no. has won a lottery of 10 Lakh 80 thousand. The fellow asked me to check my sim no. I switched off my cell and checked the sim no which was exactly the same he said. He called me again and asked me for my saving account to which I replied that I need to talk to my husband. My husband told me that this is not any India number and asked me not to take any such call. And I did not take any call from him though he called me thrice after that.

My Mobile number has been debit by Rs.30 for F Jokes for the past two month. I have not subscribe for any such service i have receive message Dear Customer Pl type 1 for jokes(54334) and send to 155223 for deactivation - BSNLMOBILE I had to send option 1 to 155223... after i got replay msg like Incorrect option, Pl send the correct option 1 - BSNLMOBILE. After the some time later i receive another one Msg... like Dear Customer, Your option 1 is received, the Value added service will be deactivated with in 4 hours- ref No. [protected], Pl wait for confirmations SMS, thank you for choosing BSNL After 5 min i got another one MSG like.. Dear User, you have been charged Rs.30 for FJOKES service. for deactivation, Please send STOP at 5433499 after I had to complaint for this number 1503... in that customer representative said "this is not valid customer service... please call 155223... that customer service only handle this type problem..." after i had to call 155223... that customer representative didn't replay proper reason for that one... just take the complaint this... they said "Some times only refund Rs.30 not sure about that" I am Asked to "they that service is activated last month without my knowledge and without my request you active my number... i didn't request those type of service"... they said "i am just only take compliant about this... i am not correct person for this... techinal team only manage this..." after the he gives another 2 number 1st one for DNS deactived number 1909... this one is computerized one... it is tell again and again same menu... 2nd one for[protected] this one coimbatore customer care... this number also i had called to one representative answer my call... they also take just compliant about this... they also request to refund Rs.30... what is i don't know... money is mine. But with out my knowledge they take it... after i asked they said "i request to that person they will refund some times..." i had to under go lot of mental pressure for this...

BSNL promises 3g network in Hazaribagh, Jharkhand, but you don't get signal for 3-four days and then you get it for a few hours. Complaining them doesn't help as every time those customer care people will tell you to restart your phone and it is almost impossible to contact them as it takes hours to connect to any of the customer care people.

dear sir, regardin 8 or 9 dy fastays net is been browsing very very slow as much other local networks speed is very fast so pleas take any action recarding this complain i hope i will get a better servie from bsnl company

My no is [protected] from Rajasthan in this message sending is not working. Everytime shows that message not sent. Please solve my problem and I also want to know how can i use STV135 plan in roaming area .Please solve my problem. i am very disappointed from your service.. thank you

I'm not able contact customer care on Bsnl; I was calling to their customer care no. (1503) for about 4 days. but was unable to connect to customer care executive. When I click 9 button for enquiry they again and again rewinding to the main menu. very annoying. My PUK is blocked and Its urgent to make a call with Bsnl customer care executive. But I cannot. What should I do?

Dear Team, I am ususing this bsnl pre paid no since more than 5 years . I am usuing internet also since long but today at 2pm around there is charge of some stv rs 55/- has been debited from my prepaid balance. I am usuing my internet for few minutes or second and than i will close the same mobile data off mode and immediately few paisa has been deducted from my balance than after since last few years. I dont understand why this amt of rs 55/- has been debited from my balace today while i have not used my internet for more than a minute... I want explaination for the same as your customer care people also not able to understand what i want to say. My mobile no is [protected] in the name of Amita M Shah

My BSNL mobile [protected] is linked to[protected] under "MANIK-JOR' scheme of BSNL. So as per the policy call charges from mobile to the said L/L was absolutely free since first day of mobile connection. But now calls to the L/L are being charged. Request solve the issue Pl.

For last 2 months, BSNL is deducting my money by subscribing its services without my knowledge. Also, customer care is not very supportive. They keep giving me wrong numbers o[censored]P west zone. Till now, about Rs. 40 have been deducted in order to stop this service. Now, I have managed to stop the service by sending messages to BSNL. I want my lost money back from BSNL. This is indeed very shameful that BSNL started the service on their own and their customer care as well are not helping. Such thing is happening with my other family members too. I just want to get this fixed as soon as possible. I am attaching screenshots of recent messages. My Number is: [protected] Thank You!!

I am living in naval base valsura in jamnagar, from last 2 months we are getting poor BSNL mobile network in the area both 2g and 3g sometimes there is no network for full day people have no choice other than shifting to other networks. We are totally disappointed from the service.

Sir, I have availed broadband connection in bsnl. my landline number is[protected]. I have not subscribed for the games on download but a sum of Rs.347/- has been unnecessarily included in my bills. Without my consent through phone the subsciption has been done. Your people simply spoke to us about the free game and have cheated us. So kindly decativate the plan immediately. i expect that the next month bill should not include the amount for plan. From mallika

Sir, I want to deactivate the BSNL HUNGAMA PLAN pertaining to my Land Line number[protected] immediately as I am not interested and more over I didn't use or open the so called HUNGAMA plan. so I request you do the deactivation urgently and refund the extra amount charged for last two months, i.e., 4/2014 and 5/2014, and same amount may be credited to my BSNL Land line bill in future.

I have applied for a new bsnl landline and broadband connection on 5th may 2014.till date no action has taken by bsnl.Regarding this i spoken to the following officials through phone and even send email complaints. 1 Shri.Nirmal P G GM(BP&IT) 0471 2305577 [protected] 2305588 [protected]@bsnl.co.in 2 Shri.D. James Sagaya Raj DGM(BP&IT) 0471 2309899 [protected] 2309099 [protected]@bsnl.co.in 3. Shri.Soman DGM 0474 2799800 [protected] 2799899 [protected]@gmail.com Copy of email complaint is attached below. Me To [protected]@gmail.com May 13 at 12:10 PM Sent from Yahoo Mail on Android Hide message history From: Aji Unni <aji.[protected]@yahoo.com>; To: [protected]@bsnl.co.in <[protected]@bsnl.co.in>; Subject: BB APPLICATION Sent: Wed, May 7, 2014 5:41:56 PM Dear sir, I have applied for new bsnl land line and broad band connection on 5th may 2014 at kunnicode bsnl customer service centre and the same day i even spoke to JTO Mr.Rajeev regarding the new connection.Again today morning i called Mr.Rajeev to know the status of my application but Today till this time there is no positive response from the authorities.As per this i have called Mr. Udayakumar(SDE-kollam) and informed the same.so i kindly request you to look in to this matter and i hope to get the connection as fast as possible. Thanking You Your's Respectfully Vasudevan Unni.P.G Vasudevan Unni.P.G Meera Bhavan Naduthery Thalavoor(po) Kollam -691508 Ph-[protected], [protected] i hope i ll get the new connection as fast as possible by filing this complaint. Thanking You Your's Respectfully Vasudevan Unni.P.G Vasudevan Unni.P.G Meera Bhavan Naduthery Thalavoor(po) Kollam -691508 Ph-[protected], 9446418