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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Updated: Mar 29, 2026
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 396

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P
prabh_92
from Rania, Haryana
Jun 6, 2014
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Address: Ludhiana, Punjab

A day before yesterday I had recharged my Bsnl 3g sim of Rs 139/- I.e monthly netpac. but it is not supporting whats app application . pls fix this problem as soon as possible. i made several calls to customer care but all in vain, there is no response from them.
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    Lokesh Dimble
    from Chandigarh, Chandigarh
    Jun 6, 2014
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    Address: Pune, Maharashtra

    we were getting like less than 90ms pings in dota 2 singapur servers ... but suddenly its jumped to 250ms ... i have tried many times to explain this problem to my nearest bsnl office but it comes to that peoples who are working a networking engineer simply does not understand what route is. Shame on BSNL .So we can say that all jobs are reserved for specific casts ?
    every single bsnl users facing this problem with dota 2 game server. Every one doing thier best but Response from BSNL is too low or we can say sux. you are only our last hope.We are really looking for forward in our gaming career. but this lagg issue holding us back. peoples from other countries abuse indian and players cuz how they play and giving thier performances in matches.is this what we going to show others countries what really india is made of ? filled with totally [censored]ed up peoples ? No future ? Still living like slaves ?

    if this is still not enough for you? i would like to speak with BSNL Administrator of india...
    thank you . Have a nice Day.
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
    True Story.. im facing same thing in Pune at 300-330ms ping to Singapore server which was 70-90ms. BSNL plz try to get educated Networking guys to make good routing as it was. here at my place bsnl engineer dont even know that what is ping/latency. his answer was " this ping is not any issue because downloading speed is normal so this is not our problem, you try to reinstall ur windows OS !!! "
    here is screen shot...
    Why are they not fixing this...I am facing the same problem here in Nagaland . They are routing to US to reach Singapore servers. BSNL service going down. Please fix.
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      T
      T S SEN2
      from Mumbai, Maharashtra
      Jun 5, 2014
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      Address: Durg, Chhattisgarh

      sir, I have 98 rupies on recharge to net packing, but amount through debit from my bank but net packing not rechararge My mobior no.[protected] and ref no [protected] and time and date[protected];9:20 am but my amount not refund .sit please I request my problem solve as as posible. Thankyyou
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        S
        Selvam_Aakash
        from Chennai, Tamil Nadu
        Jun 5, 2014
        Resolved
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        Resolved

        Address: Chennai, Tamil Nadu

        Dear sir,

        My Land Line No :[protected]

        i raised complaint about Land Line Not working from 27 may 2014. Still the Problem Not Rectified..

        i called many times 1500, they give AE Number : [protected], i called many times this number he was not took
        phone. today is the 10the day for my complaint.

        and my broadband speed plan is 4Mbps but i got only max 1.5 Mbps. i mailed many times
        [protected]@bsnl.co.in still that issue was not rectified.

        i dont know what i want to do?

        Selvam
        No.3, Lakshmi Street,
        Shree Perumal Nagar,
        Madipakkam,
        Chennai- 600091.
        [protected]
        Aug 14, 2020
        Complaint marked as Resolved 
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          V
          Vidhya SK
          Jun 4, 2014
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          Address: Bangalore, Karnataka

          Hi, As is the general opinion, Government services are bad - BSNL Broadband services are not an exception to that. I registered a complaint about my broadband connection on 02/06/2014. It has been 2 days now - still it has not been resolved - instead the complaint has been flagged as completed. I raised another complaint on 4/6/2014 - still waiting to see what their next action would be. There is no 24 hours customer service which is there which can be contacted from your mobile (Operators other than BSNL). It is really painful and pathetic. If the Government cannot give proper services they can very well outsource to third parties. At least they will do a decent job. I feel truly disheartened to have taken the Broadband Connection. A disheartened customer signing off.
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            K
            kumarakurubaran
            from Delhi, Delhi
            Jun 4, 2014
            Resolved
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            Resolved

            Address: Nagapattinam, Tamil Nadu

            Respected sir,

            Im V. kumarakurubaran, Our land line number:[protected],

            VIJAYAN.R
            S/O. RAMASAMY,
            2/175/D1, MAINROAD,
            THIRUVALAPUTHUR,
            MANALMEDU, MAYILADUTHURAI (TK),
            NAGAPPATTINAM (Dist.),
            Pin.609205,


            we use it past 10 years onwards. In our area (MANALMEDU BSNL UNIT) they give the line through the EB post. sand lorry and sugarcane vehicles passed through this road. They cut the wire line often and often and also they paved the way to accidents. We Bring this matter to the lineman and officials of manalmedu BSNL unit many times. we also report and lodged the complaient to GENERAL MANAGER, (BSNL OFFICE, NAAL ROAD, KUMBAKONAM) too.

            Last year an accident held due to the Negligience of BSNL lineman.
            A two wheeler with his children meet this accident. A cycle rider tall down and get wounds. like many events held here. We need a complete safe “Land line connection”
            to save our precious life. So rectify the connection from top (from EB post) and give from Land line alone it is our suggestion. And complaint against the BSNL workers of manalmedu BSNL unit. So save us from Accidents and save our precious life through your timely action. We need a safe land line connection to our need. so I request you to permit it as soon as possible. We mean Landline is for communication service but they neglect and avoid our suggestion to improve their service. we struggle for landline since 2.1/2 years onwards.So I bring this matter to your knowledge for early action towards us.

            Thanking you,
            V.kumarakurubaran

            V.kumarakurubaran
            Mobile:[protected],
            E-Mail :- [protected]@gmail.com,
            2/175/D1, Main Road,
            Thiruvalaputhur,
            Mayiladuthurai.(TK),
            Nagappatinam(DT),
            Pin-609205
            Aug 14, 2020
            Complaint marked as Resolved 
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
            Jun 04, 2014
            Updated by kumarakurubaran
            Respected sir,

            Im V. kumarakurubaran, Our land line number:[protected],

            VIJAYAN.R
            S/O. RAMASAMY,
            2/175/D1, MAINROAD,
            THIRUVALAPUTHUR,
            MANALMEDU, MAYILADUTHURAI (TK),
            NAGAPPATTINAM (Dist.),
            Pin.609205,


            we use it past 10 years onwards. In our area (MANALMEDU BSNL UNIT) they give the line through the EB post. sand lorry and sugarcane vehicles passed through this road. They cut the wire line often and often and also they paved the way to accidents. We Bring this matter to the lineman and officials of manalmedu BSNL unit many times. we also report and lodged the complaient to GENERAL MANAGER, (BSNL OFFICE, NAAL ROAD, KUMBAKONAM) too.

            Last year an accident held due to the Negligience of BSNL lineman.
            A two wheeler with his children meet this accident. A cycle rider tall down and get wounds. like many events held here. We need a complete safe “Land line connection”
            to save our precious life. So rectify the connection from top (from EB post) and give from Land line alone it is our suggestion. And complaint against the BSNL workers of manalmedu BSNL unit. So save us from Accidents and save our precious life through your timely action. We need a safe land line connection to our need. so I request you to permit it as soon as possible. We mean Landline is for communication service but they neglect and avoid our suggestion to improve their service. we struggle for landline since 2.1/2 years onwards.So I bring this matter to your knowledge for early action towards us.

            Thanking you,
            V.kumarakurubaran

            V.kumarakurubaran
            Mobile:[protected],
            E-Mail :- [protected]@gmail.com,
            2/175/D1, Main Road,
            Thiruvalaputhur,
            Mayiladuthurai.(TK),
            Nagappatinam(DT),
            Pin-609205
            very bad
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              M V Harshan
              from Chennai, Tamil Nadu
              Jun 4, 2014
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              Address: Ernakulam, Kerala

              My Name is HARSHAN.M.V. about 22 days on wards my telephone number is not working several times contact with telephone exchange so far not rectifiy the default. I have to pay the full rent .Kindly do the needful and help me My Phone Number is[protected].
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                D
                dhawal marghade
                from Delhi, Delhi
                Jun 4, 2014
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                i have done a recharge on no. [protected] on 2nd june 2014 of amount Rs.70 from faridabad and bsnl site was showing that recharge was successful but it wasnt credited on my balance. i tried many times on 1503 customer care no but it was not connecting to the no. i tried on 1500 and 1502 but no one help me on this matter despite telling them tha i was not able to connect to that 1503 no. TRANSACTION ID-TXT[protected]
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  Lokesh Jajoriya
                  from Agra, Uttar Pradesh
                  Jun 3, 2014
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                  Address: Gurgaon, Haryana

                  Dear Sir,

                  Sub:-Unauthorized Balance deduction;

                  I used the BSNL SIM card, they deduct my balance(weekly) unauthorizedly form 2-3 month. Due to this problem, I stoped to recharge my number.I can't afford this balance deduction. Sir, I request you to please solve this problem as soon as possible.I faced this problem on the given no.

                  My contact No. :- [protected]
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                    G
                    ganesh kumar007
                    from Delhi, Delhi
                    Jun 2, 2014
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                    Address: Theni, Tamil Nadu

                    I have lost my Mobile phone which has the BSNL Prepaid connection. Request you to kindly deactivate the SIM Card to avoid misuse of my mobile number. My Mobile [protected] MICROMAX Mobile Please block the sim card and also lock my mobile with the above mentioned detail Regards, M.Pandiammal Alternate contact number : [protected]
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      M
                      mothertouch
                      from Chennai, Tamil Nadu
                      Jun 2, 2014
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                      Address: Chennai, Tamil Nadu

                      I am krishnan residing Chennai On Ist June I recd a message from BSNL stating that Your pace LOVE10 is renewed with RS 10 successfully and is valid for 10 days to unsubscibe send UNSUB to 155223 Immediately I sent message to unsub the message was failed more than 10 times I made attempt none of the time I was not in a position to send the message to 155223 Then I tried with toll free no 1503 I don't where I have to give compliant to 1503 since I am keeping the phone more than 45 minintes none of the represnettaiv attend my call My cell number is [protected] e mail id is [protected]@gmai.com
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        Surya Prakash Bisht
                        from Bhimavaram, Andhra Pradesh
                        Jun 2, 2014
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                        Sir my land line tele no 273373 (Tamang Bommdila region Disst West Kamang) not working last 72 huores. When Ii left hand set the annoncment THIS TELE PHONE OUT OF ORDER, PLS CONTECET ACCOUNT OFFICER .Sir but I pay all bill till date .I also contect account officer bomdila ( dist west kamang arunachal pardesh).He say your all bill was pay . What is this problem every thing is ok in my side but my number is not working pls solve my problem at earlest .
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          Marimuthu Balusamy
                          from Lalgudi, Tamil Nadu
                          Jun 2, 2014
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                          Hai Sir, I have Compalint to BSNL but still not getting any response, one tele caller gave one technical person number, i called that guy but that guy told i retired before two months that guy gave another number that person sir i am on leave up to one week i am in marriage fuction sir, that person suddenly cut my call worst response from BSNL.
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            K
                            kvthomasboban
                            Jun 2, 2014
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                            Address: Kottayam, Kerala

                            My land line phone dead for more than 4 months now, my BSNL land line number is [protected] and my BSNL broad band connected through this land line Complained many times thru computerised complaint registration process. Till today phone is not activated. Resolve it pls.
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              Anilsrikanths
                              from Gurgaon, Haryana
                              Jun 1, 2014
                              Resolved
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                              Resolved

                              Address: Chennai, Tamil Nadu

                              My cell one number is [protected]. I am not able make outgoing calls. It says your account is no longer valid . Kindly recharge immediately. Now How much I have to recharge my account and make my account Valid again. Please help me srikanth [protected]
                              Aug 14, 2020
                              Complaint marked as Resolved 
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                                subratam
                                from Dumka, Jharkhand
                                May 31, 2014
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                                Address: Bokaro, Jharkhand

                                my phone no. is[protected] and i uses home -ul plan (rs 525) . I paid each month at right time, nor I did any negllegency to report about service of broadband speed . As the providing speed is not matches as mentioned during taking broadband, it goes 50Kb/s upto4Gb and 20Kb/s rest of the month. Now continuance of net connection is also suffering me.it takes minutes to connect and seconds to disconnect . please solve this abrupt speed and continuancy
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                book ur complain on 198.
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                                  papai@1988
                                  from Tirunelveli, Tamil Nadu
                                  May 31, 2014
                                  Resolved
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                                  Resolved

                                  Address: Kolkata, West Bengal

                                  My CellOne post paid(Manik Jod Plan) mobile No is [protected]. From yesterday(30/05/2014) evening all outgoing calls have been barred though the bill amount of Rs 619/- for the billing period 01/04/2014 to 30/04/2014 with due date 26/05/2014 has been paid on 26/05/2014 thru bill payment desk of ICICI bank which is being done regularly.But this time I failed to understand for what reason all outgoing call have been barred.Can BSNL authorities explain reason behind this? I would like add here that BSNL customer care service is horrible.I was trying to get in touch with customer care executives since 30th evening but failed. Please do the needful. Necessary compensation may pleased passed on to me for not working for above mobile No. Best Regards TK Das Kolkata-700075
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
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                                    naruw16
                                    from Patan, Gujarat
                                    May 30, 2014
                                    Resolved
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                                    Resolved

                                    Address: Kolkata, West Bengal

                                    # Tel. No:[protected]. Customer ID:[protected].Account No: [protected]. Bill No:[protected] dated 07/04/2014 for the period 01/03/14 to 31/03/14. Due Date: 26/04/14 for Rs.1321.00. ECS facility registered. # On 26/04/14, balance in my registered Axis Bank a/c was Rs. 5711.00, However you had not debited the above amount up to 28/04/14. Hence you could not debit this above amount, as there was insufficient balance 0n 29/04/14, On 29/04/14 you could debit only Rs. 225.00, but no feedback was given to me.On my 22/05/14, my outgoing calls were disabled. On contacting your ECS section, I was told that due to insufficient balance the outgoing calls were barred and I was told to remit due amount Rs. 1321.00 to nearest cash collection center. I deposited this amount on 22nd of May at 1416 hours at Tollygunge HO Post Office and informed your Area Manager South, also your ECS section and the line was restored on 25/05/14. # I was told by your ECS section that the total amount of Rs. 2598.00 as per your Bill No:[protected] dated 07/05/14 will be debited from my bank account and the amount Rs. 225.00(debited on 29/05/14) plus Rs. 1321 (paid in cash at Post Office on 22/05/15) Total: Rs: 225 + 1321+=1546.00 will be adjusted against next bill for the month of May, 2014. Please confirm receipt of this complaint and confirm that the needful will be done, Thanking you- N.S.Wadhwani Mobile: [protected]
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                    May 31, 2014
                                    Updated by naruw16
                                    # BSNL Tel. No:[protected].. Account No:[protected]. Customer ID:[protected].Bills Nos:[protected] and[protected] dated 07/04/14 and 07/05/14 respectively, ECS facility registered, Further to my complaint of 30/05/14, I confirm that payment of Rs: 2598, 00 has been debited
                                    from my registered A/c. [protected] with Axis Bank Ltd, Goilpark Kolkata branch, yesterday the 30/05/14 against your Bill No:[protected], dated 07/05/14. As you know this payment includes payment of Rs, 1321.00 of Bill No:12914971 of 07/04/14.As mentioned earlier your ECS section had informed me on 22/05/14 that my cash payment of Rs: 1321, 00 against bill dated 07/04/14 paid at Tollygunge HO Post Office on 22/05/14 and amount Rs: 225.00 debited from my above Axis Bank a/c debited on 29/04/14(due to insufficient balance) totalling
                                    1321+225=1546.00 will be adjusted against future bills.As requested earlier, kindly reconfirm about the adjustment of Rs: 1546.00.
                                    Thanking you and hoping to hear from you soon
                                    Narain Sagar Wadhwani (WADHWANI N.S)
                                    Mobile: [protected]/[protected]
                                    # BSNL Tel. No:[protected]. Account No:[protected]. Customer Id: [protected]. Payment Rs: 2598, 00 against your Bill No:[protected] dated 07/05/15 debited through ECS facility from my Axis Bank a/c on 30/05/14.
                                    # Further to my online complaints of 30/05/14 and 31/05/14, I want to inform you that after filing my online complaint on 30/05/14,
                                    I got a fraudulent call from Mobile No: [protected] at 8 pm, saying that caller is speaking from BSNL HO, about the refund of excess
                                    amount of Rs: 1546.00 as mentioned in my earlier complaint of today the 31st May. I got suspicious, as I knew you will not refund but adjust against future bills.I disconnected the line, but I received another call from the same above number that as a special case BSNL will refund the above amount.He wanted my Axis Bank Debit card no: to arrange to transfer the above amount to my registered A/c No: 0110`[protected]. I gave him all the details caller asked for but he also wanted my confidential CVV no:, which I refused.Caller told me that in that case refund can not be affected.IT'S QUITE APPARENT THAT THIS WAS A FRAUDULENT CALL.I wonder how did the caller got access to my online complaint which I had filed with you online on 30/05/14. PLEASE INVESTIGATE AND IF SATISFIED PLEASE FILE A CRIMINAL CASE AGAINST THE ABOVE MOBILE NO: [protected]. If you need any help from me please feel free to contact me on: Tel.No:[protected]/[protected]/[protected].
                                    # Thanking you and hoping to hear from you soon
                                    Narain Sagar Wadhwani (WADHWANI N.S )
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                                      Nijanthanmech
                                      from Mumbai, Maharashtra
                                      May 30, 2014
                                      Resolved
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                                      Resolved

                                      Address: Chennai, Tamil Nadu

                                      Hi I'm Nijanthan from Kumbakonam, I'm using BSNL prepaid service since 2years and we have been using BSNL prepaid connection since 2006 in our home so I'm well about the customer care service provided by BSNL. Since it is Government enterprise, call center executives are more irresponsible to the customers, they never ready to reply to the customers who call 1503 regarding complaints/doubts. Whenever I call them, I get vexed, yesterday(29/5/14) I called 1503 regarding ISD activation, but they were not even ready to hear for what I was calling, they suddenly replied that they had server problem so call us tomorrow. I don't know where to tell this. Please government officials take it as serious, I think most of the country people are using BSNL, so please take some actions.
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                        ashesh.verma
                                        from Pune, Maharashtra
                                        May 30, 2014
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                                        i have submitted a bill of RS 620 for my landline[protected] on 19th may 2014 through my SBI ONLINE payment mode...but after payment i received a message that transaction failed ...again i resubmitted my RS 620 bill through the same gateway..this time no message received ...i checked my SBI account ad found that RS 620 has been deduc ted two times quoting different references... i checked BSNL bill payment column, found that bill is submitted successfully...but i havn't received my RS 620 ..i have also complaint to SBI regarding this matter but no action has been taken yet...please do needful
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