Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Good Morning, A complaint against BSNL customer care. Few days ago unwanted service activated on its own, and on complaining in customer care they ignored my issue and did not even refund my rs. Den yesterday night extra charge of data connection deducted from my mobile account. For using Facebook 10 minutes 21 rs deducted and after 10 minutes on using whatsapp my 19 rs deducted . On calling customer care they said that you may downloaded image or video. but none of the process has taken place. This speed of deducting money unwanted is not done. I hope that you will look after my problem and please try to solve it as soon as possible. Waiting for your positive and satisfied response. Thank You

BSNL Telephones.
We have never requested for Hungama Games on Demand and Hungama Movies on demand, since our Internet plan is unlimited and we do not require any such additional services.
But automatically they have added those plans and even billing for that.
When we checked, they told us to call one toll free number to deactivate it, we did that as well, however we are billed again, when checked again, they asked us give one letter to unsubscribe those services.
This is not fair, we are actually paying for those add on services which we never requested and they are not even giving proper reply or answer when we follow up.
BSNL have become so cheap which we can not rely on.

Worst services and unwanted add on packages on customers head.
Regards,
Mahalakshmi M

Sir i have taken broad band connection on 16 Apr 14(TELE[protected] . total bill has come Rs. 2222/- where has i have taken 640 ULD plan as defence personnel. i have not taken any modem from BSNL, only one phone was provided to me. Please explain me what way the bill became Rs. 2222/- please if by mistake it become then amount may be adjusted in next bill or if it is correct then i may please be intimated the distribution of money on my email id [protected]@gmail.com or mob [protected]

Dear Sir, I Kamlesh V. Mulchandani purchased BSNL Penta Tablet on 01.07.2013 from Snapdeal by online, but after delivery of Tablet I found there is problem in Tablet as Touch of Tablet not working properly. Then I search Service Center of Bsnl Penta Tablet, as per online information Bsnl Penta Service Center are in Kalyan, Thane, Vashi & Ghatkoper, first I go to Kalyan but that Service Center refuse to accept Tablet, then I Call to Vashi Service Center and they are ready to accept my Tablet on 04.02.2014 and told me at least 1 month Time, but sir from 01.07.2013 to still today I not received my Tablet, in between many times I Call to BSNL Penta Noida Service Center and they told me your Tablet is in Service Center problem still not sort out and in testing, Sir please look into the matter seriously and help me to get Tablet with New one as same Model as BSNL Penta 707C 3D... Phone No. Noida Service Center : +91.120.4805200 email Id : [protected]@pantel.in Thanks, Regards, Kamlesh V. Mulchandani [protected] Ulhasnagar

dear sir, I am Milind Nagrale, from Nagpur using BSNL No [protected] from last 10ysr. I am now in Hyderabad and using roaming free plan. yesterday i have lost whole balance and now i am unable to do call/to receive call due zero balance. I have try to put topup of rs 100 using ICICI net banking but after few hrs 100 come back to my ICICI account. This is first time with me. Also i try using paytm.com to rechage my number but paytm.com says that BSNL Maharashtra facing some technical problem, so unable to recharge the bsnl number. What to do now??? Any option pls suggest because all my incoming calls on hold. Also i am unable to connect customer care Maharashtra due to roaming Waiting for reply... Thx Milind Nagrale [protected]

Dear sir, My land line no. is[protected]. Since last 3 months I am paying un necessary charges for movies on demand & music on demand. I dont even have its user name & password neither I used single byte of this service. Still I am charged for these services for 3 months. I complained to local BSNL office 2-3 times but they failed to discontinue the service. I hereby request you to deactivate the service immediately & credit me the amount charged for last 3 months. I again confirm that the service is forced on me without my notice & I have not used a single byte of it till today. so please deactivate it and credit me the amount charged by you. Awaiting your early reply & prompt action. I remain yours faithfully, Makarand Karandikar [protected]

My home land line no is 223244 Kumta uttarkannada dist. In my home from two months there is no clear voice in phone. every time it is buzzing sound. i have told to replace so many times to replace that cable and instrument to BSNL KUMTA.. But nobody has come to attend the compliant. my parents are there in home. so please attend and solve the problem.

Sir, I have availed broadband connection in BSNL. My Land line number is[protected]. I have not subscribed for Music on Demand and Movie on Demand but a sum of Rs.387 has been unnecessarily included in my bills. I never expected this from an government organization. Without my con... Pls. Deactivate this service. and pay back my Extra bill money Rs. 387.

I had charged my mobile ([protected]) on 28.04.2014 for Rs. 500 and next day I could see that there is zero balance, though I have made only one or two local calls. So I registered a complaint with docket no.[protected]. However later it was closed without any action. It is for your information that I was using BSNL 3G services and for which I had recharged before. But I have not received any intimation that the data package is about to expire or expired. While calling from the customer support team they told me that it might be because of the data usage and they also told they will get back to me with more information and a solution. However I did not receive any further information and just received a message saying that the complaint is closed. Personally I don't think charging me (as a 3G user) exorbitantly like this for a day is very unfair and instead may charge for the data used (if that was the reason) as compare to the regular 3G data package charge. I I also would like bring your attention that I have not received any intimation / alert about the expiry of my data package before charging me like this. Secondly I feel very bad that I have not received any solution or explanation for the complaint I have registered and still it was closed. I expect simple justice and request little more standard and decent action from the BSNL. Otherwise I may be forced to follow with legal procedures. Thanking you, faisal kunnathodi

Respected Sir/Madam, I'm Hari Prasad, i didn't subscribe for BSNL Hangama service (moive, music, game), even then i'm receiving extra charges on my broadband bills for the last 2 months. I'm not using this service. So please deactive hungama service from my account. Land line No. :[protected] Email id: k.b.r.r.[protected]@gmail.com

Sir/Madam, My name is Santosh Sheshmal Bhansali. My BSNL mobile number is [protected]. I did not use this sim card for a few months and now it has turnes inactive. Now I again wish to use that since I have realised that a majority of my contacts have that number. Can you please restart the sim card? What is the procedure for that & What are the charges?

My mobile number [protected] validity was about to expire on[protected]. I have called the BSNL Prepaid call center 1503 and and asked them the details of my plan and I asked them what I have to do on[protected]. The BSNL customer care person told me that my plan was in BSNL - SIMPLE and he asked me to recharge for Rs 81 for 6 months validity. On[protected], When I tried to check the same information in the internet, it says for the existing customer of BSNL-SIMPLE plan customer to topup for 100 & above for an validity extension of 6 months . The on[protected], I called the customer care and registered the above said same information and they told me that they will return back with 24 hours after listening to the recorded conversation. on[protected] I again called them and they told that its under process and the amount will be credited by midnight 12:00PM. But till now its not done. Today by 10:19AM, When I again called them, the BSNL customer care person says its your fault and the money can't be refunded. The person put me on hold for nearly 22 minutes saying that she is transferring the call to her senior officer. Today I have been cheated by the BSNL customer care persons for their wrong information. I need my money back.

Hi, i am Rakesh Kumar Nayak, I am from Bhubaneswar, Orissa, my Contact no. [protected] I brought a Bsnl sim About 20 dAys Ago, bsnl no is [protected], The proBlem I am facing is regarding outgoing FacilityWhIch they havent STarted yet... I have sUBbMitted My ORIGINAL DOCUMENTS, ONE DAY THE CUSTOMER CARE IS SAYING THAT THE FRC IS DONE AND THE OUTGOING FACILITY WILL BE STARTED WITHIN 48HRS... AND OTHER DAY HE SAID THAT FRC IS NOT DONE CONTACT THE DEALER...EVERY DAY THE SAME THING...AND NOW ITS ABOUT 20 DAYS SINCE I HAVE PURCHASED THE SIM AND THE OUTGOING FACILITY HAS NOT ENABLED YET...THEY JUST GAVE ME A COMPLAIN NO EO[protected], EVERY TIME I CLL THE CUSTOMER CARE, THEY ASK ME COMPLAIN NO, AND PUT ME ON HOLD AFTER THAT CALL DISCONNECT...AND NOW THEY HAVE BLOCKED MY NO... I CALLED BSNL CUSTOMER CARE..THROUGH MY AIRCEL NO MENTIONED ABOVE... SO M TOTALLY HELPLESS, WENT TO BSNL OFFICE THEY SAID ME TO CONTACT CUSTOMER CARE... AND THIS THING IS GOING FOR 20 DAYS... PRESENTLY M IN KEONJHAR DISTICT OF ODISHA..

Sub: Complaint against BSNL for wrongly deducted amounting Rs.37.88 from my Prepaid plan for sim number [protected]

It is respectfully submitted that I recharged validity of my prepaid plan for sim number [protected] on May 1, 2014 through net banking state bank of patiala but on May 3, 2014 BSNL again deducted Rs.37.88 from my prepaid balance. It is absolute mockery. I request that please reimburse Rs.37.88 in my prepaid balance.

Rabinder Kumar Setia
213, Urban Estate,
Phase 1
Bathinda-151001
Mobile [protected]
Email [protected]@gmail.com

Today i had activated the bsnl hungama but unfortunately i had no time to use so please kindly recieve my request and deactivate the bsnl hungama .

Our landline no:[protected]
Palakol westgodavari district
Email:srikanth.[protected]@gmail.com
Mobile:[protected]

have tried to refill my BSNL prepaid Mobile (utrakhand circle) using ICICI online Mobile Prepaid Recharge Top-Up Facility Through ICICI bank Internet Banking and refill of Rs 200 on 1th April 2014 and haven't received any refill as yet. Amount of Rs 200/- already debit to you from my ICICI saving account. Kindly Process my request as soon as possible... My Mobile number is [protected]

Dear Sir/Madam, I were trying to recharge my mobile no.[protected] with a Top Up amount of Rs.550/-today(02.05.204). Amount is deducted from my bankA/C, but mobile is not recharged.This is happening more frequently with me with QUICK PAY. MY TRASACTION ID IS TXT[protected]. Pl rectify immediately. Regards, G SOMESWRA REDDY [protected] [protected]@rediffmail.com

Unnecesarily subscribing games, music and movies on download Sir, I have availed broadband connection in bsnl. my landline number is[protected]. I have not subscribed for the games on download but a sum of Rs.200/ has been unnecessarily included in my bills. I never expected this from an government organization. Without my consent through phone the subsciption has been done. Your people simply spoke to us about the free game and have cheated us. So kindly decativate the all plans immediately. i expect that the next month bill should not include the amount for all plans. From akshar

Respected Sir, Today I got a message from BT-655888(chat service) Message Matter= (Plz start unlimited SMS Chat activate Dost to 55888). and Rs.15 charged, I think this for free for me i I did not know they deduct the amount from my account balance, i am very frustrate by these unwillingly charges by the service provider. please discontinue all these type of services and return my Rs 15/- back.now balance is 0.21 Ps. please discontinue all these type of services After i tried more times to customer Care service ([protected] and 1503) they dont respond that calls.Its a complaint. Please do needfull.at take an action Thanks Ambu My Mobile No. [protected]

Sir/ Madam I surrendered my telephone no[protected] on September 6, 2013 and completed all paper work. But I have not received the refund of deposit amount hitherto. I have made numerous phone calls and personal visits to the concerned dept/office in futile. Kindly requesting you to do the needful. Thanks Ramesh R