Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I have applied for a new bsnl landline and broadband connection on 5th may 2014.till date no action has taken by bsnl.Regarding this i spoken to the following officials through phone and even send email complaints. 1 Shri.Nirmal P G GM(BP&IT) 0471 2305577 [protected] 2305588 [protected]@bsnl.co.in 2 Shri.D. James Sagaya Raj DGM(BP&IT) 0471 2309899 [protected] 2309099 [protected]@bsnl.co.in 3. Shri.Soman DGM 0474 2799800 [protected] 2799899 [protected]@gmail.com Copy of email complaint is attached below. Me To [protected]@gmail.com May 13 at 12:10 PM Sent from Yahoo Mail on Android Hide message history From: Aji Unni <aji.[protected]@yahoo.com>; To: [protected]@bsnl.co.in <[protected]@bsnl.co.in>; Subject: BB APPLICATION Sent: Wed, May 7, 2014 5:41:56 PM Dear sir, I have applied for new bsnl land line and broad band connection on 5th may 2014 at kunnicode bsnl customer service centre and the same day i even spoke to JTO Mr.Rajeev regarding the new connection.Again today morning i called Mr.Rajeev to know the status of my application but Today till this time there is no positive response from the authorities.As per this i have called Mr. Udayakumar(SDE-kollam) and informed the same.so i kindly request you to look in to this matter and i hope to get the connection as fast as possible. Thanking You Your's Respectfully Vasudevan Unni.P.G Vasudevan Unni.P.G Meera Bhavan Naduthery Thalavoor(po) Kollam -691508 Ph-[protected], [protected] i hope i ll get the new connection as fast as possible by filing this complaint. Thanking You Your's Respectfully Vasudevan Unni.P.G Vasudevan Unni.P.G Meera Bhavan Naduthery Thalavoor(po) Kollam -691508 Ph-[protected], 9446418

i recharged my a/c with 200 rs. topup after that company deduct rs.30 for caller tune but i never request for that after that i called to customer care, he told me that is your fault you activet the caller tune so i 'll not take complaint after that i register a complain with you. thanks Prashant mehta [protected] [protected]

I was using BSNL landline, when I changed my house, I surrendered my Landline. I filled the surrender form and submitted my landline phone to the exchange and got a surrender receipt from them. I submitted my phone on December-2013, and they informed me that my deposit amount cheque will be send to my mailing address mentioned in the form with in 2 months. But still now, I did not get my deposit back, today's date is 16-May-2014. My Landline number :[protected] Deposit amount : 2000Rs. I tried calling their customer care, and went to their office and asked, but no one gives proper responces. Please arrange for getting my deposit back . Taking a BSNL connection was my biggest mistake of my life.. really waste of time and money .. and proper customer care for BSNL-Landline and WLL.

I registered in BSNL website and tried to pay my BSNL-WLL bill. I attempted twice and my money got deducted once, and the transaction showed failure. I never got my money back to my card, Please arrange for money back. My transaction ID's are. TXCD[protected] TXCD[protected] There is no customer care for BSNL-WLL. I tried to call the below numbers which they have mentioned in their website, but no use, the number is not in use now. WLL Call Center *Number '1502' Number '[protected]' My experience with BSNL is very worst.

Please help me to change by BSNL mobile billing Address as I am unable to get the bills in my Present Address. Present Add: Monalisa Boruah, Flat no.004, Block -B, Panorama Appt., Besides Chandmari Flyover, R.G.Barooah Rd. Guwahati 781003 Previous Add: Monalisa Boruah, Flat n0. 4A, Subansiri Appt, near Govt. Press, Bamunimoidan, Guwahati 781021 Monalisa Boruah [protected]..

i have been receiving extra charges on my broadband bills for the last
months for BSNL hungama music and movies which i had not subscribed to. I
have been wrongly charged for services i had not asked for nor had
utilized. I paid extra amounts for the last two months. So please be
refunded extra amount as deductions in my next bill. The hungama service
should be immediately terminated from my account.
Land line No. :[protected]
mobile No. : [protected]
Dr. Mooventhan PS.
Chidambaram Tamil Nadu

I have not allotted username or password for bsnl.hungama.com which was not received my email id ([protected]@yahoo.com) But a sum of Rs.347.00 was added as one time charge for bill period 01/04/2014 to 30/04/2014.Hence Please help me to deduct the amount

Dear Sir,

Please Provide Account statement of My BSNL NUMBER [protected] for the period[protected] to[protected] to my said Mail Id. [protected]@gmail.com . I already request to concern company but i didn't get. Please help me in this regard.

Kindly do the needful.

Sri.TINU K
NARAYANAN[protected]


Nr.Toc H
_ROAD, Vyttila

29/135 –A
Janatha Road,

Account Number
[protected]

Phone Number
[protected]


BSNL Bhavan, Kalathiparambil Road,

68201

Sub: Over usage
bill on 2consecutive months for broadband cumTelephone service.

My self
Tinu K narayanan-( customer id :[protected])with account no
:[protected] using a landline service of bsnl phone no[protected] {in name of
smt Tinu K narayanan }is put a complaint at your office on account
of over usage bills and the these bills are not convincible to us. Since, more than 5 yrs we are broad band and Telephone subscriber from BSNL, Kerala
.Even though there are frequent failure (especially in monsoon season) in BSNL
broadband service we thought to retain the service at minimum
cost, due to the attractive competitive tariff .The landlines have
almost have disconnection problem for every month for abt 5 or 6 days in per
month .In month of February, BSNL issued bill (which I paid online, (I thought
it may be the one year bill for Telephone, which I usually paying
as lump sum), and now in month of march again one bill generated ………… they are
putting extra usage which is completely mystery for us to understand. And
totally makes me upset and not justifiable, because after last bill we
unplugged all modem connection and not using broand band service. This you may
analysis technically .It is quite shocking service and bill which provided by bsnl.

I am hoping
that extra usage shown is technically
explainable from your side but as a user it is not convincible (I think there
is some issues in between this).As a customer, it is our right to know how and
when the over usage happened. However we would not like to put an argument, but paying bill and closing your broad band service at immediate
effect(13.05.2013) to save us from further unnecessary and non usage bill.

Kindly, do proceed your official process on my request.


Thanking you inanticipation.

Dear Sir,

About 6 months ago I have closed the BSNL CellOne, Bangalore, Account No.:[protected].

The details are as below mentioned: but I am surprised to receive the invoice .

Mobile Number : [protected]
Account No.:[protected]
Bill No. & Date :[protected]/05/2014
Payment Due Date : 22/05/2014Billing Period : 01/04/2014 to 30/04/2014

Dear Sir, We are one of the Corporate Customer, availing BSNL service both land line, Cell and Broad Band Service. We much regret to compliant to you, that nowadays, the Cell tower situated at Northenchedu, Yercaud is frequently goes ( i.e. there will be no signal in the cell phones even if there is proper power supply) . We have made several complaints to the concern authorities, but all in vaine . We request you to kindly look in to the matter for a permanent cure. Expecting your earlier will be much appreciated. Thanking you. Yours truly, A.CHANDRASEKARAN

dear sir my mobile no is [protected] i have send message to port my no to other net work on 19th april still there is no response from the network why cellone is not porting my number after sending message to 1900 writing port and my mobile no they replu in 15 days it will be done still no response reason for porting from bsnl is from past 5 to 6 months no proper network and full of junk message from the network like hot babes, and other message like unesserliy charging like rs 150 activate mobile tv for one month unesserliy balance cuts

Good Morning, A complaint against BSNL customer care. Few days ago unwanted service activated on its own, and on complaining in customer care they ignored my issue and did not even refund my rs. Den yesterday night extra charge of data connection deducted from my mobile account. For using Facebook 10 minutes 21 rs deducted and after 10 minutes on using whatsapp my 19 rs deducted . On calling customer care they said that you may downloaded image or video. but none of the process has taken place. This speed of deducting money unwanted is not done. I hope that you will look after my problem and please try to solve it as soon as possible. Waiting for your positive and satisfied response. Thank You

BSNL Telephones.
We have never requested for Hungama Games on Demand and Hungama Movies on demand, since our Internet plan is unlimited and we do not require any such additional services.
But automatically they have added those plans and even billing for that.
When we checked, they told us to call one toll free number to deactivate it, we did that as well, however we are billed again, when checked again, they asked us give one letter to unsubscribe those services.
This is not fair, we are actually paying for those add on services which we never requested and they are not even giving proper reply or answer when we follow up.
BSNL have become so cheap which we can not rely on.

Worst services and unwanted add on packages on customers head.
Regards,
Mahalakshmi M

Sir i have taken broad band connection on 16 Apr 14(TELE[protected] . total bill has come Rs. 2222/- where has i have taken 640 ULD plan as defence personnel. i have not taken any modem from BSNL, only one phone was provided to me. Please explain me what way the bill became Rs. 2222/- please if by mistake it become then amount may be adjusted in next bill or if it is correct then i may please be intimated the distribution of money on my email id [protected]@gmail.com or mob [protected]

Dear Sir, I Kamlesh V. Mulchandani purchased BSNL Penta Tablet on 01.07.2013 from Snapdeal by online, but after delivery of Tablet I found there is problem in Tablet as Touch of Tablet not working properly. Then I search Service Center of Bsnl Penta Tablet, as per online information Bsnl Penta Service Center are in Kalyan, Thane, Vashi & Ghatkoper, first I go to Kalyan but that Service Center refuse to accept Tablet, then I Call to Vashi Service Center and they are ready to accept my Tablet on 04.02.2014 and told me at least 1 month Time, but sir from 01.07.2013 to still today I not received my Tablet, in between many times I Call to BSNL Penta Noida Service Center and they told me your Tablet is in Service Center problem still not sort out and in testing, Sir please look into the matter seriously and help me to get Tablet with New one as same Model as BSNL Penta 707C 3D... Phone No. Noida Service Center : +91.120.4805200 email Id : [protected]@pantel.in Thanks, Regards, Kamlesh V. Mulchandani [protected] Ulhasnagar

dear sir, I am Milind Nagrale, from Nagpur using BSNL No [protected] from last 10ysr. I am now in Hyderabad and using roaming free plan. yesterday i have lost whole balance and now i am unable to do call/to receive call due zero balance. I have try to put topup of rs 100 using ICICI net banking but after few hrs 100 come back to my ICICI account. This is first time with me. Also i try using paytm.com to rechage my number but paytm.com says that BSNL Maharashtra facing some technical problem, so unable to recharge the bsnl number. What to do now??? Any option pls suggest because all my incoming calls on hold. Also i am unable to connect customer care Maharashtra due to roaming Waiting for reply... Thx Milind Nagrale [protected]

Dear sir, My land line no. is[protected]. Since last 3 months I am paying un necessary charges for movies on demand & music on demand. I dont even have its user name & password neither I used single byte of this service. Still I am charged for these services for 3 months. I complained to local BSNL office 2-3 times but they failed to discontinue the service. I hereby request you to deactivate the service immediately & credit me the amount charged for last 3 months. I again confirm that the service is forced on me without my notice & I have not used a single byte of it till today. so please deactivate it and credit me the amount charged by you. Awaiting your early reply & prompt action. I remain yours faithfully, Makarand Karandikar [protected]

My home land line no is 223244 Kumta uttarkannada dist. In my home from two months there is no clear voice in phone. every time it is buzzing sound. i have told to replace so many times to replace that cable and instrument to BSNL KUMTA.. But nobody has come to attend the compliant. my parents are there in home. so please attend and solve the problem.

Sir, I have availed broadband connection in BSNL. My Land line number is[protected]. I have not subscribed for Music on Demand and Movie on Demand but a sum of Rs.387 has been unnecessarily included in my bills. I never expected this from an government organization. Without my con... Pls. Deactivate this service. and pay back my Extra bill money Rs. 387.