Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sir, Fusion Lounge (55678) continuously charging money Rs.8.00 per month from my bsnl prepaid. The offer automatically activated on my mobile. After checking message I sent message same day to unsubscribe the offer SMS STOP to 155223 but company is charging eight rupees continuously. I have called to customercare to unsubscribe it, but they have no information about it.

Hi, I have requested for DND service from BSNL on my number [protected], they provided me the unique code and assure me to activate this in 24 hrs, I received DND request at 5 PM on 3rd April 2014 ([protected]). They didnt activate this and i am still getting messages, After talking with CC on their number 1909, they didnt answer me well and operator their named RAJ is not talking properly.

Hi, This is Arghya. I have applied for BSNL Broadband two weeks ago. I have received the landline connection last week and the provider confirmed that broadband will be provided within 2-3 days from the day landline connection provided. But this has come to a week around, I keep on trying to ask BSNL for broadband connection, but the connection is still not provided. I have no use of the land line that BSNL fellows had provided. Please reach to BSNL ASAP and help me to get the connection. My contact no. [protected] BSNL exchange no.[protected] /[protected] BSNL Broadband service provider no. [protected]

Transaction id:- TXT[protected], Amount:- Rs.220/- Tr.Date:- 16/12/2013 Transaction id:- TXT[protected], Amount :- Rs.110/- Tr.Date:- 23/09/2013. Transaction id:- TXT[protected], Amount :- Rs.110/- Tr.Date:- 18/07/2013 Transaction id:- TXT[protected], Amount:- Rs.110/- Tr.Date:- 12/07/2013 Transaction id:- TXT[protected], Amount:- Rs.110/-, Tr.Date:- 08/10/2012 Transaction id:- TXT[protected], Amount: Rs110/- Tr.Date:- 30/09/2012 Tranaction id:- TXT1809201`263149 Amount:- Rs.110/- Tr.Date:- 18/09/2012 From my BSNL portal, From these transactions are failed and upto now the amounts are not credited to my account. Please do the needful for me.

Description:I am using 950rs home only plan.download speed is 4mbps till 8gb, i usually get around 400-440kbps in downloads till last month, but this month im getting around only 40-100kbps from april 1 onwards...plz check it soon.Im a trading professional i need more speed please check it soon regarding SR #: [protected] Customer Id: [protected] Status: Closed Complaint Type *: Technical Complaint Sub Type *: BB No Data/ Slow now the connection is not even connecting...[censored]ing people

sir,

due to you your department people my wimax is not working from last 15 days as network problem and if I complain them then no action they have take even they told they do not battery and do not have money to purchaseas they have told.


kindly look into the matter strictly.

user id=[protected]@bsnl.in

Hi, Cust Id: [protected] Merchant vide aggregator id for the transaction: MSCB[protected] Payment Gateway : March 30th 2014 Amount Debted from Bank: 505 Rs Email registered for online billing: [protected]@gmail.com Bsnl transaction Id: TX[protected] I have made my bill payment online through internet banking facility from Standard Chartered Bank. But it seems like my money is debited from bank and they are saying like the transaction was successful with the Merchant vide aggregator id as mentioned above. But when i contacted bsnl customer care they were telling like the transaction was unsuccessful and the same was not processed also. And they asked me to revert with the Merchant vide aggregator id. But i was unable to contact customer care there after as my mails were being rejected by the bsnl server due to technical issue. Please Help Bill Number [protected] Circle/ SSA KL-Kerala / PGT Bill Date 05 Feb 14 Telephone Number 2315312 Pay By Date 26 Feb 14 Account Number [protected] Bill Amount 505.00

Rs. 20 deducted from my credit for on 29 March 2014 from number[protected] without my consent.
Rs. 20 deducted from my credit for BSNL Gold Club Contest on 15 March 2014 from number BP-ONMOBL[protected] without my consent. No response given on 1503 IBR service. This type of complaint was also registered by me 10 or 15 days earlier(28 FEB) also. Now this happened second time. No redressal is being given by BSNL. I request to instruct the authorities to refund back 20X3 = 60 to my credit. My mobile number is [protected]
my complaints no are - 1.C29RJ301360 ON DATED 29 MARCH 2014
2.C16RJ300239 ON DATED 16 MARCH 2014
3.C01RJ300850 ON DATED 1 MARCH 2014

There is no solution provided me by bsnl they told me near 48 hours they can refund the money after cross one month they not refund my money, as you know when we call bsnl customer care it will take near 30 to 45 minutes to pick the call. kindly look after this matter

tatikonda venkata suneel beside postoffice navara, samarlakota mandal, kakinada, east godavari, andhrapradesh, 533440. my landline connection was unfortunately disconnected without my notice .I want to get it reconnected what must i do? I also want to take a broadband connection from it. so would you please do it fast. nor i want to take another connection of ll, bb with same number ie [protected].

With your valuable site I want to draw attention to BSNL authority.My BSNL ph no is [protected], it's a connection of Birbhum, West Bengal. I'm now in Bhubaneswar, Orrisa.I have already activated incoming free while on national roaming.I have main balance also.But my friends & family always complin me that wjen they are trying to call me, it's said "the is not exist and please check the number and dail again".They have to call me for an hour again and again, after that sometime their phone reaches to me. I complained many times to BSNL customer care, but their answering way seems to you that they are sleeping now.They have gave me only one solution many times just wait for 2-4 hours and if problem exists call them again.They never take a complain also. Seriously frustrated with BSNL service.Please do something. Thank you. Pranay Mondal [protected]

I am a customer of BSNL mobile prepaid .Iwant to submit a complaint that balance is day by day reducing.As per them i had sent request for 2 services. But I did not subscribe any such service.Without any information OR any request amount is deducted from my balance . I want to get balance as soon as possible.In this case I already forward a complain to BSNL customer care on 30.03.2014

Sir, BSNL sends me a message that video mania service is activated on my no.[protected] and Rs3 for 3 days will be charged. To STOP this service messaged stop on 155223. I messaged 2 times but still they again cut I balance from my account. Then many timesI complaint to BSNL Customer care and every time they say we stop your service and now it will not be charged. But after every 3 days they send me the same message and debit Rs 3 from my balance. This procedure is going from past 20 days.

My sim activated on 27/03/2014 in afternoon. I was told that once it is activated, I can recharge with Rs699 unlimited BSNL to BSNL plan. After my sim got activated, I recharged my number with 699Rs plan from BSNL website only, https://portal.bsnl.in Transaction was successful, but it is not recharged. Customer care says that I have to recharge with 42rs, which was not told to me earlier. They also say that 699Rs will not be refunded back. Please refund my 699Rs back. My Number is - [protected]

This has been done twice with my Mobile number [protected]. I had been tried to lodge the complaint with customer care but, BSNL is making fool giving message as, to hold on, you are in Q etc. Very difficult to get their customer care. Request to take action strictly & refund minimum amount of Rs.25000 as compensation.

Hello Sir I am Aniruddha Hazra, I am a BSNL customer since 8 years.This year 18/02/2014 first bsnl company automatically activated the Value Added Service(VAS) in my mobile phone.They activated some kind of mjokes and they deducted 10 rupees from by mobile account balance.I immediately call the customer care([protected]) they said they aren't activated any VAS but if I willing to deactivate that I need to send a message.They gave me the details how to send, this is 'STOP' to 155223.After 2-3 days this service was again reactivated.I lodged a complain again and said give my deduction balance which are Rs 10 rupees.They gave me docket number '152332' and said your complain will be solved 18 hours.I didn't back my money but I was happy because this service was not reactivate, but today is 27/03/2014 this service is again activated and this time it is 'Weekly Personality Tips Service' and deducted 1 rupee. When I call customer care they said they aren't activate this.I try to speak higher authorities of customer care, one of the ladies employee tells that she will forward the call but after 8-9 minuets they cut the call.This is how I am treated for 1 month.
Please solve this immediately.

Kindly see the complain docket numbers c26ue306587 dated 26/03/2014 and c23ue301270 dated 23/03/2014 and many more unheard complain to deactivate the vas automatically activated by sending sms from no.51010 mentioning a false web site as http://bsnlhellotv.In, http://goo.Gl/uplcns.When i tried to deactivate the same, by registering a complain i could not do that rather after every assurance money is continuously deducted.
Please help me to solve this problem by deactivating my no. Is [protected]
Pratibha tiwari
Principal
Btc college bahraich up

Its been 5 days, i am unable to contact odisha bsnl no which is at MUMBAI.perhaves the problem is in nayapalli, jaydev bihar from this perticular area i can not contact to that no.i have also tried from other bsnl nos from this area the same msg always comming"the dieled no does not exist" and i have complained bsnl customer care supports but they have not solved it yet.please solve my problem...

on 21/3/2014 during online recharge of prepaid broadband for service id [protected], tariff BBVRL 200, an amount of Rs 200 was deducted from my sbi account vide transaction #[protected] at BILLDESK.COM_BILLPAY ON POS 00005078 but till date no recharge took place. Again similar thing happened on 25/03/2014 vide txn #[protected] at BILLDESK.COM_BILLPAY on POS 00005078.Here again the amount was deducted from my account but no recharge took place.

I got my broadband connection started on 29th of jan...I applied for 900 unlimited combo plan. According to it I should get speed of 2mbps upto 8gb and beyond it I should get 512kbps of speed..But I am getting 70 kbps of max speed on todays date...what should I do... I also shared same problem with bsnl office members[protected] but they are taking it lightly. What should I do??? My details:- Add.-Plot No.-239, Lokmanya Nagar, Nagpur-440016 Mob No.-[protected] Landline No.[protected] email id:- [protected]@gmail.com Please take some serious action if possible.

sir BSNL send me a message that video mania service is activated on ur no. and Rs3 for 3 days will be charged to STOP this service message stop on 155223. i message 2 times but still they again cut balance from my account. then 5 times i complaint to BSNL Customer care and every time they say we stop your service and now it will not be charged. but after every 2 days they send me the same message and cut my balance. and when i send STOP message then reply from BSNL is no service is activated. this procedure is going from past 20 days.