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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Updated: Dec 5, 2025
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 406

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Praveen Sonkusare
from Nagpur, Maharashtra
Feb 27, 2014
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Address: Nagpur, Maharashtra

I got my broadband connection started on 29th of jan...I applied for 900 unlimited combo plan. According to it I should get speed of 2mbps upto 8gb and beyond it I should get 512kbps of speed..But I am getting 70 kbps of max speed on todays date...what should I do...
I also shared same problem with bsnl office members[protected] but they are taking it lightly.
What should I do???
My details:-
Add.-Plot No.-239, Lokmanya Nagar, Nagpur-440016
Mob No.-[protected]
Landline No.[protected]
Please take some serious action if possible.
+1 photos
I want to a good result of this complaint.

Improper broadband speed - Comment #1938057 - Image #0
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    sreenamboothiri
    from Ernakulam, Kerala
    Feb 24, 2014
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    Resolved

    Address: Kottayam, Kerala

    I have charged two tariff offers in my BSNL Cellone Kerala Circle Number +[protected] Dated - 21/02/2014 Time : 01:50 PM 1, INR 71 offer for getting call rated down to 30P/Min for all Local Mobile Calls Ref No. [protected] 2, INR 36 offer for night bsnl local calls at 5P/Min Ref No. [protected] But both of the offers are not active yet . I tried calling customer care through so many ways and could not connect to them. tried holding for around 1 hour and no response from customer care This really pathetic for a leading mobile service provider
    Aug 14, 2020
    Complaint marked as Resolved 
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      J
      J S Bhat
      from Delhi, Delhi
      Feb 24, 2014
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      Address: Dharwad, Karnataka

      My Cell-one mobile top up was done on[protected] at 6:33 am using BSNL website for the purpose. An amount of rs.220 was deducted from the bank account but the same was not credited as top-up. The bank transaction ID is IGR2851168. It has been transferred to biller account [protected]. Please look into this failed transaction and do the needful to return the amount or credit to the top-up
      BSNL customer support has been notified about the posted complaint.
      On-line recharge not successful
      [protected] at 10:17 am using BSNL website for the purpose. An amount of rs. 109 was deducted from the bank account but the same was not credited as top-up. The bank transaction ID is[protected] and also they give me another number like POS00005077 . It has been transferred to bill to my account . Please look into this failed transaction and do the needful to return the amount or credit to the top-up..
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        ChampRock
        from Jaipur, Rajasthan
        Feb 23, 2014
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        Address: Mathura, Uttar Pradesh

        Hello Sir,
        I am having BSNL LANDLINE connection in my house and landline number is[protected].
        But, the bill shows wrong resident address and due to which the landline bill never reaches at my house.
        So, Kindly update my resident address.
        My full Resident address is:

        1030 Maru gali, Dauji Ghat,
        Mathura, Uttar Pradesh
        PIN- 281001
        INDIA
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          Shilpa Bhatnagar
          Feb 22, 2014
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          Address: Faridabad, Haryana

          I want to discontinue the caller tune of my mobile number[protected]. I cannot find the number to get this service discontinued from my mobile. Further BSNL did not even ask me before extending the caller tune service and charged rupees 42 without my consent. i would request you to cancel this caller tune service from my mobile number as soon as possible and kindly provide me the customer care number of Faridabad BSNL office. The number 1503 is not available as i have tried it so many times from my mobile. Thanks. Hoping for a fast and urgent action on the issue...
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            Kuntran Pushpalingam
            from Bengaluru, Karnataka
            Feb 22, 2014
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            Address: Pondicherry, Puducherry

            I had been continuously getting promotional messages from BSNL. I received a message from BT-PKONLN 9th Feb 2014 on my cellone connection [protected]. It states “your service for Single Channel Pack has been renewed. You have been charged Rs.5 for 3 days. To unsub, SMS DEACT ALL to 5101099 or click http://goo.gl/PL9iXk”. When I had not agreed for any subscription, I was continuously charged since then without my consent. My efforts to reply that I did not want any subscription failed. My effort to contact BSNL Chennai Customer care also failed and I have not been able to stop this unauthorized subscription. Pl. do the needful to get this subscription discontinued as I am not interested.Pl. confirm when action is taken. Please also arrange with the BSNL to stop any kind of automatic renewal without the express consent of the subscriber and also to provide a reply facility for such SMS
            My mobile no is [protected]. Even though I had sent message to unsubscribe to next G TV as directed in the SMS, , you continue deducting subscription without my permission.
            I[censored] continue deducting, I will stop using your service without recharging my connection.
            More over nobody is attending customer care number Kerala calls; Instead harassing and foolimg customers by playing recorded message.
            M.P.Thomas.
            I had been continuously getting promotional messages from BSNL. I received a message from BT-PKONLN 24th May 2014 on my cell [protected]. It states “your service for Single Channel Pack has been renewed. You have been charged Rs.10 for 7 days. To unsub, SMS DEACT ALL to 5101099 or click http://goo.gl/PL9iXk”. When I had not agreed for any subscription, I was continuously charged since then without my consent. My efforts to reply that I did not want any subscription failed. I have not been able to stop this unauthorized subscription. Please do the needful to get this subscription discontinued as I am not interested. Please confirm when action is taken. Please also arrange with the BSNL to stop any kind of automatic renewal without my consent.

            Ramnarayan G R
            My mobile no.is [protected] to unsbscribe single chhanel pack i had sent sms to 5101099 but sms is always faild . i had not agreed for any subciption BSNL havebeen conytinuously charging Rs10 for 7 Days . please do the needfull to stop this subscription.please confirm actionis taken and also arrange with them tostop any kind of automatic renewal without my consent. CHAMPALAL JAIN
            I am BSNL user my mobile no.[protected] without my knowledge from BT-PKONLND Single Channel Pack in renewing since from one month every week Rs.10/- is deducted. I Tried to DEACT the same but My SMS to 5101099 has not been delivered. I request you to DEACT same and do the needful
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              Rama Alwar
              from Chennai, Tamil Nadu
              Feb 20, 2014
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              Address: Chennai, Tamil Nadu

              Sir, My bill amount for telephone number[protected] for the month of January 2014 stands for Rs.851/-. Usually my monthly bill amount is Rs.562/- under the plan. When I enquired with the customer care I was informed that an amount of Rs.257/- plus taxes has been charged for hungama subscription. I was shocked to hear this as we did not use this facility. When I contacted them through mail (support.[protected]@hungama.com) regarding this I was informed that someone Prabhakaran was provided with this facility. Prabhakaran and the mobile number and email id which they mentioned is in no way connected with us. In this case how can they charge the amount to my landline number. In spite of my follow up mails, there is no reply from them. BSNL people can easily check whether the facility was availed from the mentioned landline number. But they are not ready to do so. This attitude of cheating customers is very disappointing. I want the charges to be cancelled. Please do the needful. Regards, P S Jayakumar
              Aug 14, 2020
              Complaint marked as Resolved 
              To Rama Avatar:

              (1) lodge complaint with BSNL through email to BSNL and let the say what they have to...
              (2) Use RTI to seek reply to you queries... BSNL come under RTI. Take help or RTI activist of your area.
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                sungmanoj
                from Bengaluru, Karnataka
                Feb 20, 2014
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                Address: Hyderabad, Andhra Pradesh

                Hi I have done online recharge/topup amount of Rs 300 with Ref:[protected], where customer care people are not giving proper answer, also lodged complaint online where the status is showing closed, I didn't got my money back nor my amount got credited to my mobile no. the online registration no. is 4B13AP353677. This is shame on the part of our bsnl team who couldnt respect their custormers
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                  itsdev
                  from Udaipur, Rajasthan
                  Feb 20, 2014
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                  Resolved

                  Hi, Bsnl should add / mention email id of customer care of each and every circle / states as is been seen in other telecom network such as Tata Docomo, Reliance, Vodafone. By adding email id of customer care, customer can explain in detail there problems. Giving a call many time i faced problem, the customer care who are attending the calls are either have less business (bsnl) information. They dont have proper knowledge of BSNL plans and offers. They are hired on the basis of good communication skill that too only regional language. If a candidate is been appointeed for the post for customer care he/she should be good in english, hindi and a regional language and also he/she should get proper training for BSNL plans and offers.
                  Aug 14, 2020
                  Complaint marked as Resolved 
                  why there is no action is taken till now
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                    rohit9360
                    from Chandigarh, Chandigarh
                    Feb 19, 2014
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                    Address: Amritsar, Punjab

                    I recharged my BSNL number [protected] (punjab) by Rs95 ( BIS Lite Plan Amount ) on 19 Feb ( 07:00 AM) and waited for 5-6 hours ( Previuolsy the activation has taken less then a hour ). But, after 5-6 hours the plan doesn't got activated so I called BB Helpline (1505) and they said don't panic it will get activated after 24 hours. I waited for next 24 hours and now after the plan doesn't got activated. Customer Care is telling to wait for another 24 hours and when I resisted to know the reason they cut off the call. Now, my calls are not getting attended by the CC agent
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                      Anagha123
                      from Indore, Madhya Pradesh
                      Feb 19, 2014
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                      Address: Indore, Madhya Pradesh

                      Sir, I have a BSNL landline connection with number[protected] at 138, Gopur Colony, Indore. I received bill for the month of Jan, 2014 by SMS on my mobile no. [protected] on 4/2/2014. The last date of payment was 25/2/2014. On 18/2/2014, I remitted payment through debit card of Bank of Maharashtra. In the past, I get both SMS as well as e-mail on the same day. However I have so far not received any of the acknowledgement so far. I request you to attend on priority & send me receipt at an early date. -Mohan Sabnis
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                        atulquest93
                        Feb 19, 2014
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                        Address: Lucknow, Uttar Pradesh

                        I recharged my BSNL number [protected] (UP-East) by Rs95 ( BIS Lite Plan Amount ) on 18 Feb ( 11:00 AM) and waited for 5-6 hours ( Previuolsy the activation has taken less then a hour ). But, after 5-6 hours the plan doesn't got activated so I called BB Helpline (1505) and they said don't panic it will get activated after 24 hours. I waited for next 24 hours and now after almost 35 hours the plan doesn't got activated. Customer Care is telling to wait for another 24 hours and when I resisted to know the reason they cut off the call. Now, my calls are not getting attended by the CC agent.
                        Aug 14, 2020
                        Complaint marked as Resolved 
                        I had also same problem ...I also activated 95BBM plan on my BSNL no...But my plan did not get activated...When i tried to call BBM helpline...cc did not attempt my call...so thats why i lost my 95 rs ..i m totally unsatisfied with BSNL service...
                        Same here with me I am From West Bengal
                        Mob - [protected]
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                          Gdp Sharma
                          from Kolkata, West Bengal
                          Feb 17, 2014
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                          i am dp sharma holding my bsnl prepaid mobile number [protected]. i had applied for mobile number portability from bsnl to vodafone accordingly i had forwarded a porting code BX942298 which i received from bsnl. i had submittted all the documents as requested by vodafone, vodafone while processing my request had intimated to me that the porting code bx is being used for karnataka state and hence they were not able to process my case. req bsnl to look into this matter
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                            saranmca
                            from Salem, Tamil Nadu
                            Feb 17, 2014
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                            Resolved

                            Address: Krishnagiri, Tamil Nadu

                            Dear SIr/Madam, My Name Is Saran.. i Live in Hosur .My Mobile No Is [protected](BSNL), 4 days before i called customer care and i said i want change my hello tune from pakkatha pakkatha song from vvs to kandangi in jilla..they said no hello tune is currently working on your sim .so i will change your hello tune to kandani song within 24 hours ..but still now my hello tune is not changed and also at the same night they took 19Rs from my main account..but customer care said "we will not take amount ..if we take amount meanas that will be a cost for the new song.."but they take for my old song and now its playing.sothat i called again a customer care i think i called 5 or 6 staff..no one say the correct answer and also they said call 155223..but when i call that number its loop not connecting customer care ..i also told that but no one take my word ..just they call number then disconnect my call..so please sir take my request and solve my problem(assign my new hello tune kandangi kandangi from jilla)as much as fast ..thank you
                            Aug 14, 2020
                            Complaint marked as Resolved 
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                              namita arun singh
                              from Chandigarh, Chandigarh
                              Feb 17, 2014
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                              Resolved

                              Address: Bareilly, Uttar Pradesh

                              I have a post paid BSNL sim which i use for internet only.Earlier i used to get a bill of about 900 at max but last month they chargeed me 1789 and today i am getting a message that my bill for this month has reached 2558 and he month is not over yet.they are asking me to pay the amount as soon as possible or they will disconnect my connection. the datails of my sim are
                              mobile no. :[protected]
                              account no:[protected]
                              email id: [protected]@gmail.com
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              For last month, BSNL is over overcharging by subscribing its services without my knowledge and permission. Also, customer care is not very supportive. They keep giving me wrong numbers of Karnataka zone. Till now, about Rs.347have been deducted, I want my lost money back from BSNL, also stop the overcharging immediately, This is indeed very shameful that BSNL started the service on their own and their customer care are not helping. . My Number is:[protected]Thank You
                              Sudhir KARATH
                              email id : [protected]@gamil.com
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                                k.k. manoj kumar
                                from Pune, Maharashtra
                                Feb 16, 2014
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                                Address: Chennai, Tamil Nadu

                                My mobile number [protected].On 15.0.14 one message send by bsnl telling that rupees 150 has been deducted for free TV activation for one month. This is without any requirement from my side and when contacted customer care informed that amount may be credited after 7days.Why bsnl is doing this type of cheating to customers and again myself need help to prevent all commercial sms to this number. TRAI has to made strict rules against this type of cheating .
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                                  Atinderpal Singh Mann
                                  from Bhawanigarh, Punjab
                                  Feb 15, 2014
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                                  Address: Sangrur, Punjab

                                  my landline number is[protected] i was using bsnl broadband 1gb plan for few months i used stay away from home and used broadband very less but i was always getting extra bill of around rs1000 for few months but i did not had the time to investigate and i thought that i might have used broadband or some background service might have downloaded. but this week i took some time to investigate and i registered on selfcare.ndc.bsnl.co.in and viewed my usage stats and found that within first 15 days of feb 2014 i have used more than 3gb data but i have not downloaded a single item not even a 2 mb song from my home connection i got suspicious and checked dates and found that on 1feb my broadband was used around 2gb and point is on 1feb i was not at home my laptop was with me and modem was not connected at all. modem was packed and placed in almira. then how could i use interenet. but i am getting bill for that i got few previous dates on which i was not at home and it is showing broadband usage on those dates such as in january. now please suggest me what can i do.
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                                    geekayes
                                    from Kavali, Andhra Pradesh
                                    Feb 15, 2014
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                                    Address: Anantapur, Andhra Pradesh

                                    My phone number is[protected]Anantapur-Andhra Pradesh). I am in Rs.950/- Scheme- 8 mbps - 25 GB. I get only 0.5 mbps and though I complain on service numbers 1503, 1504 - only a line man comes and checks the cables. He goes back and I get a message that my compliant is cleared. I keep complaining with proof of bandwidth recording to higher authorities but no use. I wish a competent person with technical background shoud immediately attend to me. The problem is horrible.
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                                      RamjiPadha1
                                      from Chennai, Tamil Nadu
                                      Feb 14, 2014
                                      Resolved
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                                      Resolved

                                      Address: Chennai, Tamil Nadu

                                      Unable to view gmail / internet on 3g SIM even in home network of Chennai circle now; Problem first occurred around Jan 28 at Kolkatta, then at Patna, then at Delhi, then at Coimbatore, Palghat & Guruvayoor. Now it is aggrevated at at Chennai itself the net is not working. Apparently the Samsung mobile works well for other operators - SIMs. There seems to be some setting problem. Will BSNL correctly reset immediately please. cell No: [protected] R Ramachandran
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
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                                        saha arun
                                        from Mumbai, Maharashtra
                                        Feb 12, 2014
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                                        An unwanted deduction of Rs. 10.00 was deducted from mobile no [protected] on 04.02.2014 at 16.15 hrs against unwanted VAS from 56566. It is requested to look into the matter seriously and to refund my deducted amount at earliest. After several reminders the deducted amount has not been refnded.
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