Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I have charged two tariff offers in my BSNL Cellone Kerala Circle Number +[protected] Dated - 21/02/2014 Time : 01:50 PM 1, INR 71 offer for getting call rated down to 30P/Min for all Local Mobile Calls Ref No. [protected] 2, INR 36 offer for night bsnl local calls at 5P/Min Ref No. [protected] But both of the offers are not active yet . I tried calling customer care through so many ways and could not connect to them. tried holding for around 1 hour and no response from customer care This really pathetic for a leading mobile service provider

My Cell-one mobile top up was done on[protected] at 6:33 am using BSNL website for the purpose. An amount of rs.220 was deducted from the bank account but the same was not credited as top-up. The bank transaction ID is IGR2851168. It has been transferred to biller account [protected]. Please look into this failed transaction and do the needful to return the amount or credit to the top-up

Hello Sir,
I am having BSNL LANDLINE connection in my house and landline number is[protected].
But, the bill shows wrong resident address and due to which the landline bill never reaches at my house.
So, Kindly update my resident address.
My full Resident address is:

1030 Maru gali, Dauji Ghat,
Mathura, Uttar Pradesh
PIN- 281001
INDIA

I want to discontinue the caller tune of my mobile number[protected]. I cannot find the number to get this service discontinued from my mobile. Further BSNL did not even ask me before extending the caller tune service and charged rupees 42 without my consent. i would request you to cancel this caller tune service from my mobile number as soon as possible and kindly provide me the customer care number of Faridabad BSNL office. The number 1503 is not available as i have tried it so many times from my mobile. Thanks. Hoping for a fast and urgent action on the issue...

I had been continuously getting promotional messages from BSNL. I received a message from BT-PKONLN 9th Feb 2014 on my cellone connection [protected]. It states “your service for Single Channel Pack has been renewed. You have been charged Rs.5 for 3 days. To unsub, SMS DEACT ALL to 5101099 or click http://goo.gl/PL9iXk”. When I had not agreed for any subscription, I was continuously charged since then without my consent. My efforts to reply that I did not want any subscription failed. My effort to contact BSNL Chennai Customer care also failed and I have not been able to stop this unauthorized subscription. Pl. do the needful to get this subscription discontinued as I am not interested.Pl. confirm when action is taken. Please also arrange with the BSNL to stop any kind of automatic renewal without the express consent of the subscriber and also to provide a reply facility for such SMS

Sir, My bill amount for telephone number[protected] for the month of January 2014 stands for Rs.851/-. Usually my monthly bill amount is Rs.562/- under the plan. When I enquired with the customer care I was informed that an amount of Rs.257/- plus taxes has been charged for hungama subscription. I was shocked to hear this as we did not use this facility. When I contacted them through mail (support.[protected]@hungama.com) regarding this I was informed that someone Prabhakaran was provided with this facility. Prabhakaran and the mobile number and email id which they mentioned is in no way connected with us. In this case how can they charge the amount to my landline number. In spite of my follow up mails, there is no reply from them. BSNL people can easily check whether the facility was availed from the mentioned landline number. But they are not ready to do so. This attitude of cheating customers is very disappointing. I want the charges to be cancelled. Please do the needful. Regards, P S Jayakumar

Hi I have done online recharge/topup amount of Rs 300 with Ref:[protected], where customer care people are not giving proper answer, also lodged complaint online where the status is showing closed, I didn't got my money back nor my amount got credited to my mobile no. the online registration no. is 4B13AP353677. This is shame on the part of our bsnl team who couldnt respect their custormers

Hi, Bsnl should add / mention email id of customer care of each and every circle / states as is been seen in other telecom network such as Tata Docomo, Reliance, Vodafone. By adding email id of customer care, customer can explain in detail there problems. Giving a call many time i faced problem, the customer care who are attending the calls are either have less business (bsnl) information. They dont have proper knowledge of BSNL plans and offers. They are hired on the basis of good communication skill that too only regional language. If a candidate is been appointeed for the post for customer care he/she should be good in english, hindi and a regional language and also he/she should get proper training for BSNL plans and offers.

I recharged my BSNL number [protected] (punjab) by Rs95 ( BIS Lite Plan Amount ) on 19 Feb ( 07:00 AM) and waited for 5-6 hours ( Previuolsy the activation has taken less then a hour ). But, after 5-6 hours the plan doesn't got activated so I called BB Helpline (1505) and they said don't panic it will get activated after 24 hours. I waited for next 24 hours and now after the plan doesn't got activated. Customer Care is telling to wait for another 24 hours and when I resisted to know the reason they cut off the call. Now, my calls are not getting attended by the CC agent

Sir, I have a BSNL landline connection with number[protected] at 138, Gopur Colony, Indore. I received bill for the month of Jan, 2014 by SMS on my mobile no. [protected] on 4/2/2014. The last date of payment was 25/2/2014. On 18/2/2014, I remitted payment through debit card of Bank of Maharashtra. In the past, I get both SMS as well as e-mail on the same day. However I have so far not received any of the acknowledgement so far. I request you to attend on priority & send me receipt at an early date. -Mohan Sabnis

I recharged my BSNL number [protected] (UP-East) by Rs95 ( BIS Lite Plan Amount ) on 18 Feb ( 11:00 AM) and waited for 5-6 hours ( Previuolsy the activation has taken less then a hour ). But, after 5-6 hours the plan doesn't got activated so I called BB Helpline (1505) and they said don't panic it will get activated after 24 hours. I waited for next 24 hours and now after almost 35 hours the plan doesn't got activated. Customer Care is telling to wait for another 24 hours and when I resisted to know the reason they cut off the call. Now, my calls are not getting attended by the CC agent.

i am dp sharma holding my bsnl prepaid mobile number [protected]. i had applied for mobile number portability from bsnl to vodafone accordingly i had forwarded a porting code BX942298 which i received from bsnl. i had submittted all the documents as requested by vodafone, vodafone while processing my request had intimated to me that the porting code bx is being used for karnataka state and hence they were not able to process my case. req bsnl to look into this matter

Dear SIr/Madam, My Name Is Saran.. i Live in Hosur .My Mobile No Is [protected](BSNL), 4 days before i called customer care and i said i want change my hello tune from pakkatha pakkatha song from vvs to kandangi in jilla..they said no hello tune is currently working on your sim .so i will change your hello tune to kandani song within 24 hours ..but still now my hello tune is not changed and also at the same night they took 19Rs from my main account..but customer care said "we will not take amount ..if we take amount meanas that will be a cost for the new song.."but they take for my old song and now its playing.sothat i called again a customer care i think i called 5 or 6 staff..no one say the correct answer and also they said call 155223..but when i call that number its loop not connecting customer care ..i also told that but no one take my word ..just they call number then disconnect my call..so please sir take my request and solve my problem(assign my new hello tune kandangi kandangi from jilla)as much as fast ..thank you

I have a post paid BSNL sim which i use for internet only.Earlier i used to get a bill of about 900 at max but last month they chargeed me 1789 and today i am getting a message that my bill for this month has reached 2558 and he month is not over yet.they are asking me to pay the amount as soon as possible or they will disconnect my connection. the datails of my sim are
mobile no. :[protected]
account no:[protected]
email id: [protected]@gmail.com

My mobile number [protected].On 15.0.14 one message send by bsnl telling that rupees 150 has been deducted for free TV activation for one month. This is without any requirement from my side and when contacted customer care informed that amount may be credited after 7days.Why bsnl is doing this type of cheating to customers and again myself need help to prevent all commercial sms to this number. TRAI has to made strict rules against this type of cheating .

my landline number is[protected] i was using bsnl broadband 1gb plan for few months i used stay away from home and used broadband very less but i was always getting extra bill of around rs1000 for few months but i did not had the time to investigate and i thought that i might have used broadband or some background service might have downloaded. but this week i took some time to investigate and i registered on selfcare.ndc.bsnl.co.in and viewed my usage stats and found that within first 15 days of feb 2014 i have used more than 3gb data but i have not downloaded a single item not even a 2 mb song from my home connection i got suspicious and checked dates and found that on 1feb my broadband was used around 2gb and point is on 1feb i was not at home my laptop was with me and modem was not connected at all. modem was packed and placed in almira. then how could i use interenet. but i am getting bill for that i got few previous dates on which i was not at home and it is showing broadband usage on those dates such as in january. now please suggest me what can i do.

My phone number is[protected]Anantapur-Andhra Pradesh). I am in Rs.950/- Scheme- 8 mbps - 25 GB. I get only 0.5 mbps and though I complain on service numbers 1503, 1504 - only a line man comes and checks the cables. He goes back and I get a message that my compliant is cleared. I keep complaining with proof of bandwidth recording to higher authorities but no use. I wish a competent person with technical background shoud immediately attend to me. The problem is horrible.

Unable to view gmail / internet on 3g SIM even in home network of Chennai circle now; Problem first occurred around Jan 28 at Kolkatta, then at Patna, then at Delhi, then at Coimbatore, Palghat & Guruvayoor. Now it is aggrevated at at Chennai itself the net is not working. Apparently the Samsung mobile works well for other operators - SIMs. There seems to be some setting problem. Will BSNL correctly reset immediately please. cell No: [protected] R Ramachandran

An unwanted deduction of Rs. 10.00 was deducted from mobile no [protected] on 04.02.2014 at 16.15 hrs against unwanted VAS from 56566. It is requested to look into the matter seriously and to refund my deducted amount at earliest. After several reminders the deducted amount has not been refnded.

My mobile account [protected] has been deducted by 10 INR on 5th and 12th feb by the unwanted service from 51010. I do not want this service, it automatically got started and when trying to deactivate it is not happening. Please help me to deactivate and reimburse my amount..
Thank you,
Neeraj Tomar
([protected])