Bharat Sanchar Nigam [BSNL] Complaints & Reviews

My broadband service on landline no.[protected] 77 inactive from 3 days while landline is working, I informed to local telephone attendant, he said no local problem, server down, then registered a complaint on online portal registration no. [protected], he informed after 2 days thru msg on my mobile no. that problem resolved while it is as it was. Then i tried on their customer care no. 1504 and tried to talk to customet care executive but he not attended . Finaly i left there a complaint .now i have no option to quit their service permanently and switch over on any other one, i cant afford their billing without service. Do needful if can do .

Hi With deep regret I'm registering this complaint with valid proofs. With respect to my bill dated 06/03/2014, I 'm not sure how Rs, 347 has been appended in my bill. You have mentioned in the bill stating that these are One time charges and description given as 1) Hungama Movies on demand2) Hungama Music on demand3) Hungama games on demand which we are not actually opted / requested for. Please do the needful in such a way that Rs 346 will be dispensed in my bill otherwise please take this email/registration for closing my BSNL service. This is second time I'm getting this addon in the amount. Last time it was requested my account general chennai circle and advised to pay only remaining amount (i.e actual amount not the one time charges)Looking forward for your favorable replyMy customer ID: [protected]Acc/no: [protected]Name and address of the customerR. Narasimhan62 A, Thiruvalluver Puram First StreetChoolaimeduChennai[protected]

I am fed up of the poor services being provided by BSNL. I reside in LUCKNOW U.P.(east) kalyanpur which is the heart of the city and in our area there is absolutely We find it very difficult to communicate with our friends and relatives when we are at home.
when i started using internet, browsing/surfing was very slow, I can't any acess any site, download was very poor, this is pure cheating and looting by them in the name of free unlimited internet. So regarding this i have called bsnl costumer care so many times.but they are not responding well and now its not connecting also.so i got waxed and i lost my patience.so please do the needful. Thanking u sir .
Anurag rai
email id:[protected]@gmail.com
mobile no:[protected]

Unsuccessful transaction - Bsnl Recharge i tried to recharge my bsnl prepaid Mobile No.[protected] with Rs.220 online using SBT internet banking on 12th march 2014 at 9.35 am but transaction was unsuccessful due to intenet problem. Rs 220 is debited from SBT account and the topup didn't occur. SBT refrence no. is IGR9122109. PLEASE REFUND RS 220 to my SBT bank.

Dear Sir,

I have a bsnl pre paid sim with mobile no.[protected]. I have been trying to de activate Jobs Alerts service from my mobile as per the sms received from bsnl by sending STOP to 155223. But, no action was taken so far. BSNL is automatically deducting Rs.7/- per week as the subscription renewal for the said service without de activating it. I request you to kindly take the necessary action to retain my balance amount immediately.

-PrasadChN.

Dear Sir/Madam, My mobile no. is [protected], on 23rd and 24th Feb 2014, BSNL have deducted 10-10 rupees for two time for unsubscribed service. For the same i have call to BSNL customer care they have register my complaint (Complaint No.-B24RJ301152 ) and they said they have return 20 rupees in between 5 to 10 march 14 but till i didn't got that money in my balance. Please do need full for the same

I have surrendered the said landline with broad band, 3 months ago and I have still not received the cheque for the amount paid by me for the said connection and broadband which were disconnected as per my request with the BSNL office located near ECIL. Please therefore, advise me if I have to write to anybody in this regard. Since I have also now shifted my residence to Nizampet, on hearing from you, I shall write to the concerned to send me the cheque to the new address.. Awaiting your reply to my mail per return. K. Kalidas Mobile : [protected] Email : k.[protected]@gmail.com

Dear Sir,

I have availed broadband connection in bsnl. my land line number is[protected]. I have not subscribed for the games on download but a sum of Rs.347/ of Bill Period 01.02.2014 to 28.02.2014, Rs.47.78 / of Bill Period 01.01.2014 to 31.01.2014 has been unnecessarily included in my bills. I never expected this from an government organization. Without my consent through phone the subscription has been done.


Your people simply spoke to us about the free game and have cheated us.
So kindly de ativate the god plan immediately.


I expect that the next month bill should not include the amount for God plan.

From
K.S.Balakumaran,
Reg.Architect,
Govt.Of.India,
Kalpakkam,
Kanchipuram Dt.

Sir,

I am having land line phone at my residence in Bangalore. Phone No is[protected]. Several times Broadband line disconnected without any reason, complaint was given more than10 times. But nobody came for checking or rectifying errors. My work is suffering due to disconnection. So I am decided to disconnect the broadband line W.e.f 09.03.2014. I am not using broadband from last 2 months for the irresponsible attitude of BSNL. I am suspected that the BSNL authorities is supporting private phone companies.

Please pass necessary orders to person concern to do the needful.

With regards,

-A.N.PRAHLADA RAO

Sorry to say that though I have recharged my BB through BSNL online on 6th march 2014 at 11.40.28AM and my Ref No is [protected] and TXE[protected], and till now it is not activated means till 9th march 2014 at 04.30PM. But from 6th of march BSNL cutting GPRS till now. When I contact 1503 they say to contact 1505 And when contact to 1505 they are saying to contact BSNL office and talked very rudely not answered and without solving my problem. I am very sorry to say your costumer care lady does not know how to talk the customers. Hope my problem will be solve as early as possible.

Bsnl blocked my sim one day without any warning. When I contacted the customer care (the most horrible experience of my life, wait hours to speak to executive ), he told that my sim was taken in 2010 and I had to register again. I so they should ve atleast informed through a SMS or a call. Why they are spending a whole lot of money on advertisements if they don't know to retain existing customers. Horrible .

We lodged a complaint vide registration no. as [protected] on dated 26/02/2014, We got massage on 28/02/2014 that your complaints has been resolved without attending it. On 03/03/2014 we got messages that our complaint is registered with new registration no.as [protected] and assigned to some person with name and mobile no.The person, assigned job, contacted did not respond properly.Till today i e. on 08/03/2014 complaint has not been resolved.VERY POOR SERVICE

I am getting calls on my BSNL landline phone from this number : [protected] Some lady tells me she wants to talk about some policy, and says its an OFFICIAL CALL from "Indian Governance Policy.." (some made up name to make her sound important, I know its fake). And when I refuse to talk or giver her my mobile number she argues. Upon losing, says very rudely "ITS YOURRR LOSSSSSS". I'd be happier if this bs stops. :) Thanks

Dear Sir, I had applied for new BSNL connection in Jalahalli CSC, Bangalore it has since been a week and I am still waiting for the installation process. Curiously on their website I tried logging in using the CUST ID provided in the receipt to track status of the application. Post registering in the BSNL selfcare I logged into check but the details displayed are someone else's I want BSNL authorities to look into the issue immediately. Thanks, Harish

I have got my BSNL number recharged for Rs. 200/- on 24.02.2014. The amount was debited to my account, but the recharge was not done on this number. I have also made complaint to the sit, they have given me ID showing that transaction was successful. I am attaching the PDF of the same for your reference. Kindly check and solve my problem.

My number is 23551559 PCH Lifestyle Pvt Ltd. Unfortunately Games on demand is activated and its renewing every month so I would like to deactivate Games on demand.The toll free number [protected] is always busy and not responding. Please check the details and do the needful ASAP. Thanking you. Md.Mudasir Ahmed PCH Lifestyle Pvt ltd. [protected].

hi i am mange ram bhardwaj from noida since 5 jan 2014 my bsnl landline phone and bsnl internet is not working, i had made several complaints but it is of no use, i want to take them to consumer court, because of this company and offcourse there employes(unproductive) i hhave been suffering financial losses and mental stress too...my phone no. is[protected]
one of d complaint no . [protected]

Hi, BSNL deducted Rs.40 unnecessarily from my main account balance on 15/02/2014. On that day itself i called to BSNL customer care (155223) and made a complaint regarding this. Customer care person said that the service would be deactivated and the amount would be refunded within 7 days. But even after 7 days, the amount is not refunded to me. So again I called and made a complaint but no resolution till now. Nearly 20 days gone, but the amount is not refunded to me. Please take proper action on this. My BSNL Number: [protected] Complaint Number: 4B16TN366276. Thanks

i have submitted an application for shifting my landline location on 24/02/14, i got a reference number(ref-[protected]) 5 days ago but still the job has not been completed.every day they say that it 'll be completed today bt we r still waiting for them.my landline number is[protected].we r getting a lot of problems in our academic works due to this; looking for right action- Avinash kumar

I have approached the Telephone exchange, Mogappair West and met one Mr Saikrishna, JTO who had given an application along with the feasibility report and asked me to pay the requisite fees at Ambattur exchange.Accordingly, I have proceeded to Ambattur Industrial Estate Telephone Exchange(BSNL) office and paid Rs1450/- vide DN No /APN No.[protected] against Customer Id [protected] for landline No.[protected]. I was informed that the details would be forwarded to Mogappair West exchange office and that I should follow from them.
Since then I have beenvisiting the office more than half dozen times and also requesting the JTO almost everyday but so far no action has been taken. I also requested them that the instrument I purchased will only be taken back if the same is not found working by the Reliance outlet. For every thin the JTO says yes but does not take any action.

Please do the needful in getting my connection immediately and also to take suiable action on the lazy young officers who are totally incapable tohandle a lineman.


Thanking You in public interest,

B.Harikrishnakumar