Bharat Sanchar Nigam [BSNL] Complaints & Reviews

We lodged a complaint vide registration no. as [protected] on dated 26/02/2014, We got massage on 28/02/2014 that your complaints has been resolved without attending it. On 03/03/2014 we got messages that our complaint is registered with new registration no.as [protected] and assigned to some person with name and mobile no.The person, assigned job, contacted did not respond properly.Till today i e. on 08/03/2014 complaint has not been resolved.VERY POOR SERVICE

I am getting calls on my BSNL landline phone from this number : [protected] Some lady tells me she wants to talk about some policy, and says its an OFFICIAL CALL from "Indian Governance Policy.." (some made up name to make her sound important, I know its fake). And when I refuse to talk or giver her my mobile number she argues. Upon losing, says very rudely "ITS YOURRR LOSSSSSS". I'd be happier if this bs stops. :) Thanks

Dear Sir, I had applied for new BSNL connection in Jalahalli CSC, Bangalore it has since been a week and I am still waiting for the installation process. Curiously on their website I tried logging in using the CUST ID provided in the receipt to track status of the application. Post registering in the BSNL selfcare I logged into check but the details displayed are someone else's I want BSNL authorities to look into the issue immediately. Thanks, Harish

I have got my BSNL number recharged for Rs. 200/- on 24.02.2014. The amount was debited to my account, but the recharge was not done on this number. I have also made complaint to the sit, they have given me ID showing that transaction was successful. I am attaching the PDF of the same for your reference. Kindly check and solve my problem.

My number is 23551559 PCH Lifestyle Pvt Ltd. Unfortunately Games on demand is activated and its renewing every month so I would like to deactivate Games on demand.The toll free number [protected] is always busy and not responding. Please check the details and do the needful ASAP. Thanking you. Md.Mudasir Ahmed PCH Lifestyle Pvt ltd. [protected].

hi i am mange ram bhardwaj from noida since 5 jan 2014 my bsnl landline phone and bsnl internet is not working, i had made several complaints but it is of no use, i want to take them to consumer court, because of this company and offcourse there employes(unproductive) i hhave been suffering financial losses and mental stress too...my phone no. is[protected]
one of d complaint no . [protected]

Hi, BSNL deducted Rs.40 unnecessarily from my main account balance on 15/02/2014. On that day itself i called to BSNL customer care (155223) and made a complaint regarding this. Customer care person said that the service would be deactivated and the amount would be refunded within 7 days. But even after 7 days, the amount is not refunded to me. So again I called and made a complaint but no resolution till now. Nearly 20 days gone, but the amount is not refunded to me. Please take proper action on this. My BSNL Number: [protected] Complaint Number: 4B16TN366276. Thanks

i have submitted an application for shifting my landline location on 24/02/14, i got a reference number(ref-[protected]) 5 days ago but still the job has not been completed.every day they say that it 'll be completed today bt we r still waiting for them.my landline number is[protected].we r getting a lot of problems in our academic works due to this; looking for right action- Avinash kumar

I have approached the Telephone exchange, Mogappair West and met one Mr Saikrishna, JTO who had given an application along with the feasibility report and asked me to pay the requisite fees at Ambattur exchange.Accordingly, I have proceeded to Ambattur Industrial Estate Telephone Exchange(BSNL) office and paid Rs1450/- vide DN No /APN No.[protected] against Customer Id [protected] for landline No.[protected]. I was informed that the details would be forwarded to Mogappair West exchange office and that I should follow from them.
Since then I have beenvisiting the office more than half dozen times and also requesting the JTO almost everyday but so far no action has been taken. I also requested them that the instrument I purchased will only be taken back if the same is not found working by the Reliance outlet. For every thin the JTO says yes but does not take any action.

Please do the needful in getting my connection immediately and also to take suiable action on the lazy young officers who are totally incapable tohandle a lineman.


Thanking You in public interest,

B.Harikrishnakumar

Before writing the complaint in detail I would like to mention that this complaint is already sent to the email addresses(mentioned below) with reminders. Email Ids where complaint is already sent but no action has been taken yet. [protected]@bsnl.co.in, [protected]@bsnl.co.in, [protected]@bsnl.co.in, [protected]@bsnl.co.in Complaint: I Mahesh Kumar, a regular user of BSNL Landline connection with number[protected] was using my connection from more than 20 years. Now I feel requirement of Broadband Connection. After searching on internet I give a new request online on the BSNL website. I got a message on my mobile that a BSNL executive will call you. I didn't receive any call even after waiting for 1 week. Then I visited my local BSNL office and give a written request to them on 20th Feb 2014. Today is 04th March but I didn't get any call/response from them. He also told me that there is one pending request since June or July 2013 which shocked me that still they doesn't know or don't care about pending requests. The person at BSNL office told me(on 20th) that we will definitely call you if found any difficulty in cancelling previous request or processing the new requset. But even after 6 days there is no response from their side. What service can anyone expect after Broadband connection when they have already so many issues with their pending complaints. I can't understand what should I expect from BSNL service or from BSNL customer care when they are taking applications and kept them in files without responding even after lot of months. This is my final complaint and after that there is no other option left for me to forget BSNL. One thing I definitely can say that if this company was private no such kind of problems arises. Mahesh Kumar BSNL Landline Number:[protected] Contact Number: [protected]

Hi, A special request to Mr.Arvind kejariwal to launch a FIR against BSNL as he did same against Reliance. In BSNL most of the :- 1> customer care toll free number are in-valid http://www.bsnl.co.in/opencms/bsnl/BSNL/directory_services/toll_free_numbers.htm...⇄ 2> E-mail id mentioned in the bsnl website are in-valid http://www.bsnl.co.in/opencms/bsnl/BSNL/services/landline/helpdesk.html http://portal.bsnl.in/portal/htmlfiles/appgofficersmailids.htm http://portal.bsnl.in/portal/htmlfiles/appgofficersmailids.htm 3> Customers care executives available on 1502 or 1503 dont have proper knowledge. They are been hired for those post on the basis of aptitute test and good communication skill. What is the use of those good aptitute where in question paper it is asked that 2 trains are travelling opposite direction at *** speed and when they coliide? Please improve your services. I am using Tata docomo and vodafone, they reply through mail n phone calls properly. They even comes to door steps for resolving my issues.

To CAO AliporeCAO/TRKCGhosh and 2 More... 28 Jan 2014

Disabler's Desk - I am a Retd. Sr. Citizen (69+yrs), Hemaparasis Disabled (60%), right
side of body fully paralyzed, cannot move out side with out an escort
but can only operate computer / internet with unusual left hand to
communicate rest part of world especially in connection with social
welfare works for betterment to old age disability and disabled persons
Received 17 Railway Awards during later part services at Metro
Railway-Kolkata but as a Retd. Disabled Sr.Citizen neglected / ignored
by all - Chinmay Kar [A CASE OF SR.CITIZEN, PARALYZED DISABLED, CANNOT MOVE OUT SIDE W/O ESCORT & fully dependent on e-governance system] WWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWW CAO / TR / ALIPORECopy to Sr.GM / South for kind information Pending
decision from your end on the issue mentioned vide copy of letter
placed below this is to inform that the disputed telephone bill
No.[protected] dated[protected] for Rs.1392/- since paid on due date i.e.
[protected] under protest which may kindly be noted. Thanking you, Chinmay Kar 28th January'2014 [protected]@yahoo.co.in Glitter Graphics To Sri. K.C.Ghosh.

Sr. GM / South / DOT


Copy to CAO / BSNL / Alipore


প্রিয় মহাশয়

Sub: Telephonic discussion
held on 21.01.2014 in connection SD for BB.(Tel:[protected]

Ref: My e-mail dated[protected]


In
connection with above this is to inform that none from BSNL came down to the
undersigned to verify the free of charges modem “Teracom” Type I provided to me
and verify documents in support of my submissions except some one from &
JTO of Haridaspur exchange inquired over phone whether my internet connection
is OK or not.


However
for your kind perusal & ready appreciation a statement of total Security
Deposit paid to BSNL in respect of BB & Telephone No. 2402 6000 duly quoting bill
reference & other essentials are furnished below & at attachment:-


Incidentally
it is to mention that probably due to abolition of scheme HP UL 750/- I have
been provided with new scheme ULD 800/- No prayer has been made by undersigned
in this respect. However BSNL in terms of prevailing terms & conditions can
charge only Rs.50/- from me to make up total SD for BB for Rs. 800/-


With deep regards. নমসকার জানবেন।

Attachments:-

Chinmay Kar 22nd January'2014 Glitter Graphics


Total Security Deposit held
by BSNL in respect of Telephone No. 2402 6000 + Broad Band connection HP UL /
750 ( ULD 800/-), (ID No.[protected]

of Chinmay Kar, 3 Panchanantala,
Paschimputiary, Kolkata – 700041

[protected][protected][protected][protected]---


1. Deposit for connection Non
– OYT (Gen) Rs. 1, 000/-

vide Bill No. HDPNCGOO85 Dated

[protected] of CO / Alipore


2. Bill for July’2007
for period[protected] to

[protected]

SECURITY DEPOSIT Rs. 500/-

Regn. Charge (-VE) ADJ Rs. 500/-

INSTALL CHARGES Rs. 500/-


3. Bill for August’2007 for the period[protected]

to[protected]

SECURITY DEPOSIT BB MODEM Rs. 500/-

* Kindly
see TS to CGM / CTD’s letter to undersigned dated[protected]

para a (iii), copy placed at attachment.
Excess deduction made

erroneously as Type II modem refunded to
undersigned. I have been

provided all along with “Teracom” Type I
modem (Free).


4. Bill for January’2009 for the period[protected]

to[protected]

SECURITY DEPOSIT BB Rs. 750/-


xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx


Copy from BSNL
Company Web site on[protected]


Particulars


Unlimited Plans


BB Home ULD 525


BB Home Combo ULD 650


BB Home Combo ULD
800


BBG Combo ULD 900


BB Home Combo ULD 950


BBG Combo ULD 1425


BBG Combo ULD 1800


BBG Combo ULD 2250


BBG Combo ULD 3500


BBG Combo ULD 6300


Bandwidth (Download Speed)


512 Kbps upto 4 GB, 256 Kbps
beyond


512 Kbps upto 4 GB, 256 Kbps
beyond


1 Mbps upto 6 GB, 512 Kbps
beyond


2 Mbps upto 8 GB, 512 Kbps
beyond 8 GB


4 Mbps upto 8 GB, 512 Kbps
beyond 8 GB


4 Mbps upto 20 GB, 512 kbps
beyond 20 GB


2 Mbps upto 40 GB, 256 kbps
beyond 40 GB


1 Mbps upto 100 GB, 256 Kbps
beyond 100 GB


2 Mbps upto 150 GB, 512 Kbps
beyond 150 GB


4 Mbps upto 200 GB, 1 Mbps
beyond 200 GB


Applicability


Home only


Home only


Home only


All Users


Home only


All Users


All Users


All Users


All Users


All Users


Monthly Charges (Rs)


525


650


800


900


950


1425


1800


2250


3500


6300


&&&&&


Security Deposit


One Month charges


One Month charges


One Month charges


One Month charges


One Month charges


One Month charges


One Month charges


One Month charges


One Month charges


RS 750 SD.doc Download

Respected Sir,

This is to inform you that myself Goutam Banerjee phone no. +[protected] has got a BSNL broad band connection for last 5 years or more. currently with a rental modem. Now the modem is not functioning and reported to BSNL portal and office no one is taking care and we are receiving the bill with broad band charges.

I need your intervention in the matter to short out the issue.

Waiting for a positive earliest response from your end.

Regards,
Goutam Banerjee
Mobile no.[protected]

I have pre paid mobile of BSNL Chhatisgarh with above no with sufficient balance. I recharged twice for Rs. 36 each through the BSNL site using my credit card in the night of 28th Feb. 2014 under Saral Ananth plan in order to extend the validity period . But to my surprise the validity period has not been extended and My credit card has been debited. I got message in mobile to contact Customer Care with reference no [protected] and [protected] for these 2 recharges respectively. I lodged the complaint with above ref no in the same night with Docket no B28108090 . But till date complaint has not been resolved.Would you help me resolve this by extending my validity period so that I can use this cell no as I have sufficient balance. My email I'd is [protected]@pnb.co.in Thanks, T R SAHU

As I am a subscriber of BSNL broadband, now I am facing a series problem . my internet connection is been disconnected since 22/1/2014. But still I am receiving bill from bsnl. As I complaint to the telephone exchange, they used to say I am still using the internet. After a few days they come to know that my connection is dead because of the non payment of bill.but while checking the bsnl website about the usage of my internet connection, it shows 16 gb data is been used up to date and the un billed amount is around 6000. Website shows someone is still using this connection. The responsible persons in the telephone exchange are not taking any actions and their dealing with subscribers Is very worst and irresponsible. Please take an action against this. Phone number [protected] Customer id [protected] Tel exchange poovar Shinzy villa Naduthura purayidom Poovar po 695525 Tvm Kerala Mobile [protected]

I recharged my BSNL number [protected] (punjab) by Rs95 ( BIS Lite Plan Amount ) on 28 Feb ( 07:00 AM) and waited for 24 hours ( Previuolsy the activation has taken less then a hour ). But, after 36 hours the plan doesn't got activated so I called BB Helpline (1505) and they said don't panic it will get activated after 24 hours. I waited for next 24 hours and now after the plan doesn't got activated. Customer Care is telling to wait for another 24 hours and when I resisted to know the reason they cut off the call. Now, my calls are not getting attended by the CC agent

i got this sms "Sales Transaction for Mobile no. [protected] could not be processed. Please contact customer care for further assistance. REf No.[protected]"
The amount is deducted from my SBI account (as i paid through netbanking on portal.bsnl.in and it shows success TRANSACTION ID TXE[protected]

Kindly refund the amount or activate stv95 on my mobile.

Phone no.[protected], not working since 18 days. No action on online complaints and visits to Premnagar exchange. Letter to SDO My Pandey and e-mail to pg_dehradun met with no results. Automated complaint number generated and Mr Fauzdar Mob number [protected] assigned to complaint message received on mobile.After few days another automated message of complaint resolved is received without any progress on ground. Very frustrating experience, thinking of closing the phone number.

My Blackberry service is not working since last two months and i have made complaints since its stopped working, till now it could not be resolved and i am sick and tired while calling to bsnl personnel. I had made first complaint on 13th Jan 2014 to till now my issue is not resolve. Kindly help me in this regards and do let me know exactly where i can make the complaint to get this issue resolve. Open ticket nos details are given below where you can check my complaints status that since how long i am suffered with this. A13RJ300419 and A13RJ300420 and A30RJ300771 and B24RJ300759 and B24RJ300860 and B27RJ300787 POOR SERVICES AND POOR TECHNICAL SUPPORT BY BSNL!! Mob: [protected] PIN: 2883FC58 IMEI: [protected]

I got my broadband connection started on 29th of jan...I applied for 900 unlimited combo plan. According to it I should get speed of 2mbps upto 8gb and beyond it I should get 512kbps of speed..But I am getting 70 kbps of max speed on todays date...what should I do...
I also shared same problem with bsnl office members[protected] but they are taking it lightly.
What should I do???
My details:-
Add.-Plot No.-239, Lokmanya Nagar, Nagpur-440016
Mob No.-[protected]
Landline No.[protected]
Please take some serious action if possible.