Bharat Sanchar Nigam [BSNL] Complaints & Reviews

hi, i am a consumer of BSNL. The BSNL landline is dead for more than 2 weeks and the employees of BSNL center (Gandhimanagar) are not bothered to repair it faster.They're are just using some lame excuses whenever i call them (like cable fault, or someone digging grounds, etc). I can understand that it could take time to repair it but taking a week or more time to repair it is more stupendous. I'm still paying bills for all those disconnected duration as well. And this not the first time it's happening. More than 3 times this kind of situation happened to me (in 2013). I've been calling them in the Customer care a lot times( maybe that's why the bill amount has increased just by calling them) to repair the connection but still they're taking their time. My connection is in Buthar street, Ramakrishnapuram, Ganapathy, Coimbatore-6. All the connection in this street is dead. Period of dead Landline connection - 5/01/2014 to 18/01/2014 and counting... So please repair as soon as possible. I hope BSNL reads this...

Respected Sir,
I, MD. ZAID is being harassed by BSNL office. The above mentioned telephone no. was used in the year 2008 and after that it was disconnected. There was no communication whatsoever by BSNL authority nor did I receive any notice or Bill . A couple of days back BSNL Calcutta Telephones Office has sent me a Legal Notice asking me to pay about Rs.6, 000/- as an unpaid Bill and has asked me to appear in Lok Adalat. I seek assistance and help as I am not aware of my next step.
Awaiting an early reply.
Thanks and regards
MD ZAID
Kolkata
[protected]
[protected]
email: [protected]@gmail.com

Respected Sir,
I, MD. ZAID is being harassed by BSNL office. The above mentioned telephone no. was used in the year 2008 and after that it was disconnected. There was no communication whatsoever by BSNL authority nor did I receive any notice or Bill . A couple of days back BSNL Calcutta Telephones Office has sent me a Legal Notice asking me to pay about Rs.6, 000/- as an unpaid Bill and has asked me to appear in Lok Adalat. I seek assistance and help as I am not aware of my next step.
Awaiting an early reply.
Thanks and regards
MD ZAID
Kolkata
[protected]
[protected]

Hi everyone,
BSNL is one of the leading company in GSM in India and yet customer service is so pure. People working in BSNL dont have proper knowledge of BSNL services. If some one gives call to 5 different CSC, they get different response to same problem. Even Postpaid bill of Mangalore region doent accept in Bangalore. Both the city are in same state yet it doesnt support.

Giving calls to CSC they dont pickup the calls and emailing them, the email-id found to be fake.
From the website :- http://www.bsnl.co.in/opencms/bsnl/BSNL/services/landline/helpdesk.html below 3 email ids are fake:-
[protected]@cepl.in
[protected]@bsnl.in
[protected]@bsnl.in

BSNL Bhubaneswar Landline phone was dead from 11.12.2013 to 24.12.2013. So on 26.12.13 I submitted the application to JTO, Baramunda, Bhubaneswar for waiver of rental in next billing. He verified, then signed and sent to SDO, Baramunda. He also signed and told me to go to Head office, which is far from Baramunda. I refused to go and told him that the application must go thru department. I dont know, what happened, but I received the present bill without any waiver. I again went to inquire to SDO, but could not find him. I telephoned him and SDO, JTO both are searching my application. To save Rs 82/-, I have spent Rs 100/- in fuel and valuable time. Pls waive & compensate, so I can proceed.

Customer ID: [protected] Account No.: [protected] Phone No. :[protected] The PIN code in my address on my landline telephone bill is shown as 500082 instead of 500016 which I provided in my address proof. Please arrange to rectify the same. K.V. Satyanarayana Sarma email ID: sarma.[protected]@gmail.com Mobile: [protected]

sir,
I was paying my bill every month post paid cell one by netbankingfor last one year.
now iam not getting connected to site easily and couldnot pay bill.
I got account number and email address and it was easy procedure,
now I am not in a position to pay,
pls advice how to solve easily,
Regards
Radhakrishnan nair

For the 6 months i have been asking bsnl to look into the problem of dsl link getting off every 2 minutes and returning back after 1-2 hours again to be broken after 2-3 minutes. Online, telephone, written requests have failed to solve my problem.Whenever i put a complaint within 24 hours sms comes to my mobile saying your complaint has been rectified, but its not the case.I have personally visited the SDO in exchange, he asks the lower staff to look into the matter and i am assured by the staff that they will do their best but all in vain.My landline number is[protected].I am doctor by profession.

My daughter lost her Mobile with BSNL Kerala No [protected] in front of D2 building on 11/01/2014 afternoon at IIST, Valiamala, Trivandrum, Kerala. I requested BSNL customer care to block the SIM, but they are asking for FIR and last call made from the No. It is frustrating for a student to lodge FIR at Police Station by her alone where there a lot of complain towards police against girls and also to recall the last calls... Please make arrangement to BLOCK the SIM to stop misusing it.. Prof Tushar K Ghara, Joint Director, Govt of WB

Hello, I am from a rural area. I have been using bsnl broadband service for more than 18 months now. I am using BBG500Rural combo plan. when I took the connection it was working fine, but after a line drop, whic happened six months back, possibily due to the public road construction work, my landline/broadban connection is no good. I barely get a connection. I have made a complaint to my local exchange(Thirukkanur) immediately after this incident(in june 2012) and they said that they will look into it and they still are looking into it. I am paying around Rs.550/month for the broadband connection which I couldn't use in a hope that it will be resolved i.e I paid around 3000 to BSNL for nothing. I also made a complain to main exchange (puducherry) but of no use. I am registering my compalin here hoping that it will be taken into account and will be resolved. I will not stop here, I will do whatever I can until it is resolved. Landline no :[protected] email-id : [protected]@gmail.com Regards, Rajasuriya Murugan

Sir I have recharged from bsnl online portal and money has been deducted from my bank account but the amount has not been accounted into my mobile balance. The following is my transaction id and reciept TransactionID: TXE[protected] Mobile NUmber :[protected] AMount: 98.00 Transaction date: 1/9/2014 9:08:39 PM Reciept no: [protected] Kindly take proper action against this Regards Sharath ph:[protected]

Greetings there,

I am using my BSNL Agri sim since more than 2.5 years.
But currently I am facing drastic network issue where am working currently [i.e. Hinjawadi phase#2, Quadron (DLFA) area, Pune], people & my office colleagues are not able to call me. Moreover I am a software proficient & this is my professional office cell no.
And the other issue is am not at all getting the data/internet speed when am using it at my current residential address[i.e. Armament Colony, Ganeshkhind-Goalmarket, University road, Pune].
Network problem in office & internet problem in home screwing my life like anything.
Kindly help me ASAP on this please as I don't want to break this long time kin with BSNL.

i am proud to say bsnl is no.1 network all over andhra pradesh. i was using docomo network. i hear that bsnl network is providing full coverage all over andhra pradesh . i change my network to bsnl since 2013 jan. from beginning onwards there could be minor problems they tried to solve any kind of issues. But at present the customer care call centres not able to provide the best services what customer needs. they not at all trying to respond to the calls of a customer and even they are not ready to listen the problem facing towards bsnl network. they were behaving very rude manner .if a customer files a complaint they are not in position to register a complaint. so that many customers facing same problem. customer care centers are talking in rude way giving false statements. they decided to commit to fraud the customer they commonly says same reasons : 1. Change the handset 2. Switch off mobile & restart the handset 3. Replace the sim card 4. change network setting from automatic mode to manual mode for every problem solution is same. i was very much irritated on their activities. i never tolerate such type of things. you should take necessary action towards my complaint at any cause.

From, Biju Parameswaran Eruchirackal House Chirappuram Kaduthuruthy Kottayam Kerala To, Whom it may concern Sir, My name is Biju Parameswaran, working in Ireland. My phone no. is [protected]. I gave an application in May 2013 to shift the above number to my new house( from BSNL Njeezhoor exchange to BSNL Kaduthuruthy exchange ). Also I contacted them several times. But no response or no action taken yet. I hope you...

I havent sent any message to bsnl but callertune has been activated since 1 year ago. I have sent a message-bt dact to 56700 but it said 'invalid songcode specified.' every month it charges 30 rupees and i cant afford it. Please deactivate it. My region is udaipur, rajasthan and my phone number is [protected], and song is balam pichkari.Please deactivate this callertune.

gprs network is very very slow, also we can say died network in rajasthan.as we want to complaint on 1503 it didn, t responding.phone is not picked for hours and hours.1503 is only for BSNL advertisement and for customer's headache . bsnl is very poor for its services and customers satisfaction and bsnl closed every way of feedback.

Dear Sir,
Myself Manav Dhawan from 91, model town, ambala city, haryana, India. i am using bsnl broadband connection at my office / residence place. presently i am using 8 mbps broadband plan ( monthly rental 2799 + taxes ). i am fed up with the problems i am facing since last more then 6 months and now finally i have no other option but to either approach the higher authorities and still if the problem is not resolved permanently, i will be left with no other option but to go legally.

1. in every 7 to 10 days the internet speed goes down drastically ( drastically i mean out of 8 mbps broadband connection i cant even get 1 mbps speed ) . or the internet gets disconnected.
2. as told by bsnl authorities first step that i take after facing this problem is to register the broadband complain on[protected] BUT EVERY TIME I DAIL THIS NUMBER IT SAY "THE NUMBER IS BUSY PLEASE DAIL AFTER SOME TIME " OR NO ONE PICKS UP THE CALL .
3. then 2nd step i take is to call Mr Manish [protected] ( from ambala cantt, looking after technical part of broadband connection ) to confirm that whether there is a problem from back end or its a local problem . He always guide me well and let me know the exact problem whether the issue is from backend ( banglore ) or its local . but 99% of the problem is local ( model town exchange or copper wire laid between model town exchange and my office / home whose distance is around 700 meters by road )
4. as mostly the problem is within exchange or copper wire between exchange and my location. THIS IS WHERE THE EXACT PROBLEM STARTS.
5. now when i try to register the telephone line complain on said no ie[protected] IT SAY "THE NUMBER IS BUSY PLEASE DAIL AFTER SOME TIME " OR NO ONE PICKS UP THE CALL . thats same in case of registering the broadband complain.
6. next step i take is to call Mr Udham Singh [protected] ( the most irresponsible person ) the broadband SDO ambala city NEVER PICKS UP THE CALL and every time is visit his office he is on field then HOW DO I CONTACT HIM ?
7. then i try calling Mr Yadav JTO [protected] but he too never picks up the call and neither is available in his office and so HOW DO I CONTACT HIM ??
8. i keep trying their numbers and after getting frustrated i visit their office but i could never able to get in touch with them even in their office ( as mostly they are on field or due to other reasons.
9 . some how if after 2 or 3 days ( after repeated followup ) i get in touch with them . they commit that the work will be solved on certain day / date but it never gets sorted out within that time frame and now again i have to find them which means again 2 to 3 days are gone !

every time or 95 % the problem is with the copper wire laid between the exchange and my location and for that i have asked them number of times to provide me the permanent solution but they never took it seriously. Also i have given them another option to provide with "FIBRE TO HOME " BSNL SERVICE as my location is MAX 700 meters from model town exchange so that i can get ride of this problem but after following up for 3 months ( with Mr Sanjeev Jain - [protected], Mr Manoj Kumar - [protected] and Mr Vipin Jain[protected] i landed up with no solution.
Now my only question to BSNL is AS A CUSTOMER / END CUSTOMER

1. WHY IS THAT THE PEOPLE LIKE MR UDHAM SINGH AND MR YADAV DONT PICKUP THE CUSTOMER CALL EVEN WHEN THEY ARE ON DUTY, ARE WE MAD OR DO BSNL THINK THAT WE ARE FREE AND OUR ONLY JOB IS TO CALL THEM ??

2. WHY BSNL EMPLOYEES LIKE MR UDHAM SINGH AND MR YADAV THINK THAT CUSTOMER CALL IS NOT AT ALL IMPORTANT AND THEY TREAT US LIKE TAKEN FOR GRANTED ???

3. WHY IS THAT I AM NOT ABLE TO GET THE PERMANENT SOLUTION FOR THE SAME PROBLEM ( FROM LAST MORE THEN 6 MONTHS THAT TOO WHEN I AM USING A HIGH END BROADBAND CONNECTION ) ???

4. WHAT ELSE YOU EXPECT FROM THE CUSTOMER LIKE ME WHO TRY TO FOLLOW ALL THE STEP LAID DOWN BY BSNL AND STILL NOT ABLE TO GET THE SOLUTION FROM BSNL ??

i would request you to kindly provide me with a permanent solution by either providing me with " FIBRE TO HOME CONNECTION " or providing me a proper copper connection between model town exchange and my location . also would request you to kindly fix up the meeting where in I, Mr Udham Singh, Mr Yadav, Mr Sanjeev Jain and Mr Manoj Kumar sit together in front of you and see where the problem lies and why they ( Mr Udham singh, Mr Yadav ) treat customers as taken for granted.

Thx
Manav Dhawan
[protected] / [protected]

Dear Sir, My name is saju kanakaian presently im working in dubai. i have a bsnl land line[protected] and broadband connection which was under kaliakkavilai unit.last 4 months im facing lot of problems because of the poor service and negligent of concerned persons.every month im paying the full bill which was im not using even 5 days in a month.when im calling to bsnl office(kaliakavilai) they are always promising only im tottaly fed up with the responce of the concerned officers.so i kindly requesting you to do the needful As soon as possible, Thanks and regards Saju Kanakaian.

I have a Type - B BSNL modem (Siemens SL2-141). After every 10 minutes or so, my ADSL link goes down. Then, for the next 2 minutes it shows "PPP Down". The DSL yellow light goes off and the blinking yellow light goes off too. After a while, the DSL comes back on with the lights blinking. Then, it becomes stable again for a few minutes. No DSN issues - using Tatanova Mumbai, Hyderabad, OpenNIC, OpenDNS and Google.

Internet/broadband services of bsnl madhya pradesh was lifted/closed/un-available during important dates 31 dec 2013 to 01 jan 2014(48 hours).The reason not known, as not published/not pre-intimated to bsnl customers/consumers. This was deliberately done, as assumed and was great loss, both for bsnl & their consumers, being an important new year event of exchanging good wishes greetings.