Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I noticed that while coming my way back home by bus somebody has stolen my phone as a result of which i have lost my SIM card.This occured on 22/1/2014 around 8 pm.So i request you to kindly block my SIM and provide me with a new SIM of the same number. It is really urgent for me to get a new SIM of the below mentioned mobile number. MOBILE NO:[protected]

hello! iam sebastian my telephone connection is dead for past six months my number is[protected]/87, cholamanagar navalpattu post trichy -16) i had lodged com[plaint many times from other telephone but i had not recivied any postive reply from the line man of our area there are telling that we do no anything please contact our higher officials i also tried through them then to i didn't recive any postive replies please help me

My customer ID [protected] - Our land line No[protected] In Bill No.[protected] dt 6.1.14 a sum of Rs 347/- has been claimed as one time charges towards Hungama movies/music/games download. To our knowledge we have not downloaded anything in this LL through wifi net connection. Any how we have paid the bill. I represented to the Customer Care Centre, Anna Nagar Chennai but they have told that bill might have been claimed properly. I have not convinced since all these years nobody in our house who are regularly using net have not downloaded such move/games/music. I understood that being ours is a wifi net, some body i.e. neighbourers might have used this wifi link and down loaded the movies. Is it possible. Any how I request you to de-activate this service i.e. Hungama movies/games/music download with immediate effect and advise me early through my mail :: [protected]@yahoo.co.in V Santhanam New No 190 Kuppusamy St Ayanavaram, Chennai 23 - Ph[protected]

I have taken BSNL WIMAX internet connection at Sohawal, Faizabad-UP. It gets signal from MUSTAFABAD, BARAGAON, FAIZABAD-UP. I have got connection on 14th Jan14, and till date I can't make any internet browing because it never has any signal at all. There has an office of "Power Grid Corporation of India Limited", near to me and there also has BSNL, WIMAX internet connection and facing the same problem. They told several times they informed at BSNL, Baragaon, but nothing is happened, hardly half an hour in a day we can work with internet.

1. Mobile Number [protected] Bill No.[protected] Dated 07/01/2014 monthly bill of Rs.3315/- 2. Bill detail show excess DATA usage charging for[protected]=) 58568 units @ Rs.0.032 per unit whereas for 1 GB exempted charged @ Rs.0.01 per unit where there is no provision for differential rate charging when the plan was initially floated in 2006 ibid H.P. Govt. No.DIT-F(35)3/2006 dated 21/06/2006 and subsequently amended vide H.P. Govt. No.DIT-F(35)3/2006-II - 5910 dated 23/02/2010 FOR volume based usage outside home LSA. No notice of any further changes made to help consumer decide whether to continue usage or stop the same. 3. No warning message received when usage beyond limit of the said plan, though while launching the plan it was provided for unlimited GPRS with MMS downloading for Rs.150/- per month plan. The CSC Palampur expressed inability to provide details of data usage as the SIM was in first instance issued from Shimla while undersigned posted there. 4. Even if assume that data usage shown in the bill is correct, still, going by amended H.P. Govt. letter issued after negotiation with H.P. BSNL Shimla circle the data usage charges for 58568 units used beyond Rs.150/- plan limit excess amount of Rs.1302.10 plus Rs.160.95 Services and related taxes= Rs.1463.05 has been charged in excess and needs to be refunded/ adjusted in future bills. Request to recheck the usage charges data; the rates charged in the perceptive of the negotiation by BSNL with H.P. Govt when the scheme was initially launched.

Sir,
I ported my mobile connection([protected]) from vodaphone to bsnl. After one month without any notice BSNL disconnected my phone. I personally visited thiruvananthapuram office. Most of the officials I contacted was not able to give a clear answer. They informed that this was done by a particular official and he is on leave today and he only know the reason. Finally they guessed that I may have pending bill with my previous service provider. Then I approached my previous service provider to clear. my dues if any. They informed that they have adjusted my final bill from my deposit and they cannot accept anymore money from me. It is heard that this is done by an illegal association of BSNL employees to favour private service providers to abstain people from porting phones to BSNL I informed this through mail to [protected]@bsnl.com on 12.1.14 and send a reminder on 16th. But no response. I registered complaint in BSNL portal on 16.1.14. As I'm leaving far away from Thiruananthpuram
I am not in a position to visit thituvananthapuram again and again. Now for more than three weeks my phone is not functioning. I am expecting a reply from BSNL regarding rent for the disconnected period and Is it possible to provide service to me in future or my only option is to port back to Vodaphone.
Kindly advise BSNL to give a reply to me.
K. gopakumaran Nair. [protected] [protected]@yahoo.com

MY 3G EVDO SERVICE IS NOT GIVING SPEED OF EVEN 1G IN NANAK NAGAR REGION OF JAMMU . IT GIVES SPEED ON RANGE 2-5 KBPS . AND I HAVE ATTEMPTS CALL TO SO MANY NUMBERS OF BSNL. BUT EVERYONE GIVES A NEW NUMBER TO CALL TO,

ITZ SPEED IS VERY PATHETIC EVEN TWO TABS CANT BE OPENED TOGETHER

Hi Sir, We had discontinued the BSNL service on[protected] at the BSNL Office in Chinchwad, Pune. However, we have not yet received the security deposit. Could you please arrange for the security deposit to the address mentioned in the application form as it has been too long since we have surrended the BSNL services. Thanks, Ratish Acharya

Merchant Website : ezrecharge.in
Date :[protected]:31:32
Merchant Reference Number : EGFJSO20264867
EBS Payment ID : 22491715
Payment Mode : VISA Debit Card
Amount : 600.00
Customer Name : ATHAR RAZA MALLICK
Customer Email : [protected]@yahoo.com
Status : SUCCESS

Dear All Concern,

We are having two base phones their no. being[protected] and[protected]. Former is connected to broadband service.
Sir, we have to say that ours being an administrative office have to respond several e-mails to various offices like RBI, GOI MOF,
NABARD, HEAD OFFICE UCO BANK as well as our HEAD OFFICE and many more.
We have never delayed any payments due to your office but we are getting very poor service in Broadband connectivity in spite of several complains
lodged at your main exchange and Tilkamanjhi exchange office .
We are suffering for the last two months from this issue and when the connectivity is restored, it is observed that every afternoon after 1.30 to 2.00 PM it gets disconnected or shows very low connectivity.
For the last five days the broadband service is completely disconnected and we have lodged the complain on 15.01.2014 at Tilkamanjhi exchange
and also to JTO broadband on 16.01.2014 but the issue is yet to be resolved till 6.00 PM.
Please look into the matter for an earlier solution.

MANAGER I. T.
BIHAR GRAMIN BANK
REGIONAL OFFICE, BHAGALPUR
( GARIB NAWAZ MARKET, HATIA ROAD, TILAKAMANJHI, BHAGALPUR)

hi, i am a consumer of BSNL. The BSNL landline is dead for more than 2 weeks and the employees of BSNL center (Gandhimanagar) are not bothered to repair it faster.They're are just using some lame excuses whenever i call them (like cable fault, or someone digging grounds, etc). I can understand that it could take time to repair it but taking a week or more time to repair it is more stupendous. I'm still paying bills for all those disconnected duration as well. And this not the first time it's happening. More than 3 times this kind of situation happened to me (in 2013). I've been calling them in the Customer care a lot times( maybe that's why the bill amount has increased just by calling them) to repair the connection but still they're taking their time. My connection is in Buthar street, Ramakrishnapuram, Ganapathy, Coimbatore-6. All the connection in this street is dead. Period of dead Landline connection - 5/01/2014 to 18/01/2014 and counting... So please repair as soon as possible. I hope BSNL reads this...

Respected Sir,
I, MD. ZAID is being harassed by BSNL office. The above mentioned telephone no. was used in the year 2008 and after that it was disconnected. There was no communication whatsoever by BSNL authority nor did I receive any notice or Bill . A couple of days back BSNL Calcutta Telephones Office has sent me a Legal Notice asking me to pay about Rs.6, 000/- as an unpaid Bill and has asked me to appear in Lok Adalat. I seek assistance and help as I am not aware of my next step.
Awaiting an early reply.
Thanks and regards
MD ZAID
Kolkata
[protected]
[protected]
email: [protected]@gmail.com

Respected Sir,
I, MD. ZAID is being harassed by BSNL office. The above mentioned telephone no. was used in the year 2008 and after that it was disconnected. There was no communication whatsoever by BSNL authority nor did I receive any notice or Bill . A couple of days back BSNL Calcutta Telephones Office has sent me a Legal Notice asking me to pay about Rs.6, 000/- as an unpaid Bill and has asked me to appear in Lok Adalat. I seek assistance and help as I am not aware of my next step.
Awaiting an early reply.
Thanks and regards
MD ZAID
Kolkata
[protected]
[protected]

Hi everyone,
BSNL is one of the leading company in GSM in India and yet customer service is so pure. People working in BSNL dont have proper knowledge of BSNL services. If some one gives call to 5 different CSC, they get different response to same problem. Even Postpaid bill of Mangalore region doent accept in Bangalore. Both the city are in same state yet it doesnt support.

Giving calls to CSC they dont pickup the calls and emailing them, the email-id found to be fake.
From the website :- http://www.bsnl.co.in/opencms/bsnl/BSNL/services/landline/helpdesk.html below 3 email ids are fake:-
[protected]@cepl.in
[protected]@bsnl.in
[protected]@bsnl.in

BSNL Bhubaneswar Landline phone was dead from 11.12.2013 to 24.12.2013. So on 26.12.13 I submitted the application to JTO, Baramunda, Bhubaneswar for waiver of rental in next billing. He verified, then signed and sent to SDO, Baramunda. He also signed and told me to go to Head office, which is far from Baramunda. I refused to go and told him that the application must go thru department. I dont know, what happened, but I received the present bill without any waiver. I again went to inquire to SDO, but could not find him. I telephoned him and SDO, JTO both are searching my application. To save Rs 82/-, I have spent Rs 100/- in fuel and valuable time. Pls waive & compensate, so I can proceed.

Customer ID: [protected] Account No.: [protected] Phone No. :[protected] The PIN code in my address on my landline telephone bill is shown as 500082 instead of 500016 which I provided in my address proof. Please arrange to rectify the same. K.V. Satyanarayana Sarma email ID: sarma.[protected]@gmail.com Mobile: [protected]

sir,
I was paying my bill every month post paid cell one by netbankingfor last one year.
now iam not getting connected to site easily and couldnot pay bill.
I got account number and email address and it was easy procedure,
now I am not in a position to pay,
pls advice how to solve easily,
Regards
Radhakrishnan nair

For the 6 months i have been asking bsnl to look into the problem of dsl link getting off every 2 minutes and returning back after 1-2 hours again to be broken after 2-3 minutes. Online, telephone, written requests have failed to solve my problem.Whenever i put a complaint within 24 hours sms comes to my mobile saying your complaint has been rectified, but its not the case.I have personally visited the SDO in exchange, he asks the lower staff to look into the matter and i am assured by the staff that they will do their best but all in vain.My landline number is[protected].I am doctor by profession.

My daughter lost her Mobile with BSNL Kerala No [protected] in front of D2 building on 11/01/2014 afternoon at IIST, Valiamala, Trivandrum, Kerala. I requested BSNL customer care to block the SIM, but they are asking for FIR and last call made from the No. It is frustrating for a student to lodge FIR at Police Station by her alone where there a lot of complain towards police against girls and also to recall the last calls... Please make arrangement to BLOCK the SIM to stop misusing it.. Prof Tushar K Ghara, Joint Director, Govt of WB

Hello, I am from a rural area. I have been using bsnl broadband service for more than 18 months now. I am using BBG500Rural combo plan. when I took the connection it was working fine, but after a line drop, whic happened six months back, possibily due to the public road construction work, my landline/broadban connection is no good. I barely get a connection. I have made a complaint to my local exchange(Thirukkanur) immediately after this incident(in june 2012) and they said that they will look into it and they still are looking into it. I am paying around Rs.550/month for the broadband connection which I couldn't use in a hope that it will be resolved i.e I paid around 3000 to BSNL for nothing. I also made a complain to main exchange (puducherry) but of no use. I am registering my compalin here hoping that it will be taken into account and will be resolved. I will not stop here, I will do whatever I can until it is resolved. Landline no :[protected] email-id : [protected]@gmail.com Regards, Rajasuriya Murugan