Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I have submitted my Land line telephone with all dues in 5th May'2010 in Durgachak Exchange,East Midnapur, But still I have not yet received my security deposit amount Rs 2000.From Last one year I have continuously follow up with Durgachak & Kharagpur exchange. They said that there is some problem due to manual to computerized system. But the problem is not been shorted out.Already one year has gone.
Amit Basu
PH-5, Priyambada Housing,
Haldia-721602
Mob:[protected]

We all staff members of sainik School Kapurthala opted for a option received through BSNL Services through a SMS. In the SMS the time o[censored]sage was not given. But after activation and deduction of amount it is clear that the timings o[censored]sage is also there. But due to working employees we cannot use it during odd hours. As the hours is from 2300h to 0600h (Mid night). You are requested to direct the BSNL office to refund the amount. We all have tried our best to contact to customer care of BSNL but in vain. The activation have been made on the following mobile Nos.
(a) Mr SL Kaura -[protected]

(b) Mr Vasand Kumar S [protected]

(c) Mrs sandhya Vasanda [protected]

BSNL landline No: 2511994. customer since 2 decades. obtained broadband connection but most of the time not getting continuous internet network especially during evening hours ( after 8 - 9 Oclock)since 2-3 months. Brought to the notice of the concerned( complaint to 1957, personally visited BSNL office and orally brought to their notice, and even contacted the concerned Engineers..Mr.Rafi and Mr.Ashwath kumar and requested for redressal but in vain. Kindly do the needful
Name: R.Ramesh
Mob. No:[protected]
email: [protected]@gmail.com

I have purchased one USB 3G Data card from Sub Divisional Engineer (coml) BSNL ponnani on dtd 02/07/2011. The same has not been working in our house. I have informed their office several time, no action taken against my complaint.Now I understood that the 3G signal is not reaching our area.Three BSNL mobile connections are working properly in our residence.because of this I purchased USB Datacard (IME:[protected]).The BSNL exchange and my residence is in the distance of 1Km.I am kindly requesting the authority to take necessary actions.

yours faithfully
Presanna A N
Palapparambath(H)
Kadavanad(PO)
Ponnani

This is a complaint for BSNL 3G connection USB Data Card .

This has reference to my 3G Data card connection mobile no. [protected]. My account no. is [protected]. ( Post paid connection )

I purchased the USB data card at Rs. 2000 /- from SDE (marketing ) Mr. Bandyopadhay from DumDum Telephone exchange. The USB modem is not working on laptops and also there is very weak signal in our area ( Anupama Housing Complex ) on VIP road. The USB modem is not working at all with laptops and also with Windows Vista. I had told them that I am going to use it for my laptop. They are sitting in the marketing section without any knowledge of the product ( modem ) whether it is compatible with laptops and windows vista. They are selling the USB 3G modem with false information that it is going to work on laptops and all Windows Operating System .
When I enquired properly in the BTS & Maintenance section – the person sitting there confirmed and gave me wrong information that the 3G tower signal is very good in our area - ( Anupama Housing Complex ) on VIP road . But when I used the modem in this area. The signal was very very weak and the Internet connection did not open. I reported the matter to SDE marketing ) Mr. Bandyopadhay from DumDum Telephone exchange. But I had to face a lot of harassment. He gave me another wrong information and sent me to Salt Lake exchange and said technicians are available there to make my modem work. But no technician was there and they were not able to fix my modem. The modem was working only on Desktop computers and that also very slow. But it was not working with laptops. I told them that why are they selling modems to customers who are going to use it for laptops when it is not working on laptops. I spent Rs. 2000 for the modem but I did not get any service from the modem. Kindly arrange for return of this faulty modem not compatible with laptops & network problems in our area and refund my modem cost amount Rs. 2000.
Another person also reported to SDE ( marketing section ) Dum Dum Exchange that the 3G connection is not working in his Birati Area also.
I took the connection on 13th May 2011 and had to surrender the sim on 25th June 2011. I was harassed further by asking me to collect the security deposit amount from Chittaranjan Avenue Telephone Exchange. What is all this nonsense – BSNL making me run to different Telephone Exchange just for a modem provided by BSNL which is not working. BSNL DumDum Exchange SDE marketing staff are giving Incorrect Information and selling 3G modems and the consumer is NOT SATISFIED and HARASSED.
I had to pay 2 months bill rental amount Rs. 1215 but could not use the Internet. I have faced a lot of harassment from BSNL DumDum Telephone exchange and they gave me all wrong information and sold the modem to me which did not function properly with laptops and in areas with weak signal and network problem. Since I am not getting any service from your BSNL 3G modem and as a consumer I did not get any satisfaction from your product and service so kindly arrange for return of the modem and refund of the modem cost Rs. 2000.

Please resolve the matter as early as possible. Otherwise I shall have to report the matter and write a complaint to Dept. of Telecommunication ( DOT ). I have already registered a complaint with National Consumer Forum ( complaint no. 307998 ) on 30th July 2011.

Thanking you,
Yours sincerely
Kakoli De

( Kolkata city )

Contact no. [protected]

E-mail address : [protected]@rediffmail.com

Dear Sir,

I have been provided service called "Love Tips For Girls" and the said service has been renewed repeatedly on my mobile phone no. "[protected]" every few days all without my permission. The service provider 59595 / 59595015 does not deactivate / unsibscribe the said service nor any information for the said deactivation of these services is available. I am charged Rs.15 for every unauthorized renewal of the said services. Kindly get the said services deactivated / unsubscribed on my mobile phone at the earliest, or suggest suitable recourse for the same.

Faithfully,
Deepak Kumar.
Mobile No.: [protected].

My name- Mr. Avinash V Dhanait. Please unsubscribe games club facility on my mobile No [protected] at earliest.

From last six months my phone No. 273719 has not working 15 days of each and every month. After complaint on complaint to Pilani exchange one technician has come to my village and twist the defective wire to clear the complaint. If phone is working in a month (i.e. 15 days) caller voice not listen through receiver due to unwanted electronic noise very high. The problem create due to poor quality of cable. Every time, regarding cable technician told to me that requisition put up to Pilani exchange and it has been processed I will be replace the cable next time but no action taken by him from last 3 months.

Now, I request you kindly arrange to replace the cable and instrument also which has been provide repaired to me at the time of re-connection , So, I can avail the telephone facility.

Thanking you,

Yours faithfully

Ph. 273719
Bane Singh Rathore
Village- Issmailpur
P.O. Narhar
Dist. Jhunjhunu
Rajasthan

My phone connection number is[protected]. And this phone number is dead long time, i have made many complaints on your toll free number but no action has been taken yet. Due to this i am facing many problems so it is my humble request to you, kindly look into this matter seriously n resolve it as soon as possible.

DEAR SIR

MY MOBILE NO. IS [protected] THIS IS FOR YOUR KIND INORMATION THAT[protected] MY RS. 5 HAVE BEEN WRONGLY DEDUCTED BY YOU FOR ANY SERVICES WHICH IS NOT ACTIVATED BY ME. I HAVE NOT RECEIVED ANY MESSEGE OR CALL FROM BSNL HOW MY BALANCE OF RS. 5 HAD BEEN DEDUCTED. SO I REQUEST YOU PLEASE CHECK YOUR SYSTEM AND REFUND OF MY BALANCE OF RS. 5 WHICH IS WRONGLY DEDUCTED BY YOU. THIS IS FOR YOU THAT IN PRESENT MY FAMILY MEMBER ALMOST 6 BSNL SIM USED. IF THIS KIND OF WRONGLY DEDUCTION FROM YOUR SIDE THAN ONLY ONE OPTION IS AVAILBLE FOR ME NUMBER PORTABILITY. SO I REQUEST YOU PLEASE REFUND MY BALANCE AS SOON AS POSSIBLE.

i had received a message from[protected] confirming the activation of a chat messenger service and had been deducting Rs.30/month from last few months.please tell me how can i deactivate this service.i shall be highly obliged.thank you.

My Broadband Connection is being very slow and not working for the last one and a half month.In the telephone exchange they say that it will be ok after two or three days when will that two or three days will come for a government telecom company.

Dear Sir
my phone no.is[protected] situated at Village-Jamalpur,Post- Machhalisahar,District=-Jaunpur ,Up. I have complaint several time at our telephone Exchange ,even requested with SDO Machhalisahar , jaunpur to resolve the problem ,But no body is interested to resolve the my Problem till now.phone is disconnected since 30 days .
I here would like to request with any senior Person to resolve the problem and give the direction to update the my land line phone or told me to surrender the your valuable phone connection.

Regards
Nagendra P Yadav
Jamalpur Machhalisahar ,Jaunpur
[protected]

we had taken landline telephone connection - 255220 before two years. since then our landline had worked hardly for six to eight months. we had complained this to concerend office but only one reply - work is going on but till date nothing has been done my phone is dead since last one months. all our complaints has fallen on deaf ears.
we had also given application for waiver of fixed monthly charges but all waste. we have been paying bills regularly without receiving service from bsnl.

Dear sir

I have land line connection[protected] having combo plan for broad band from kalyanpur exchange is remain dead for last 30 days.I have complain to them ( Kalyanpur exchange ) on 30-6-11 vide complain no 43.But till date they have not repaired this even after repeated reminder. they are telling it will never get rectified so i must change to new mode like WLL or go to other service provider.

Kindly ask them how much time they need to rectify fault. and what about the bill for this period. Are BSNL is planning to pay for my losses due to my depandency on them

Dear Sir,
My landline telephone no is 267549. I am not getting the telephone bill regularly. I got the duplicate bill on 21/07/11 and deposited Rs. 1667/- on the same day. But till today it shows outgoing debarred.

I had given an application on 21/07/11 for Change of plan of my Broadband from BBG 250 to 499 UL, but it is not materialised because of outgoing debarred in the system.

You are requested to remove the outgoing debarred at the earliest.,

I wanted to activate the song "Tujhse Naraz Nahi Zindaji" from the film "Masoom" as my caller tune on my BSNL post-paid mobile. I searched for the code on the internet on the BSNL website. I messaged the code written for the song to BSNL. When I listened to the caller tune, the song was different from what I had asked for. Later I found out that all the information given on the website was false. I complained 3 times and waite for 4 days for changing the caller tune but nobody took any action to resolve the issue. I later talked to the floor supervisor who promised me that the action will be taken within 24 hrs but as usual I received a message that the complaint is resolved but still the song was not changed.

I request you to take serious action against the BSNL floor supervisor of Maharashtra division as I had faced serious problems in dealing with this support team.

MYSELF PRIYA KAUL and i had taken bsnl postpaid 3g sim card three months before.. and while taking the sim card they said me that it has been activated wit 1500rs/- plan. first month the bill came around 1800 rs/- we thought we had used much so that much bill has come. bt in next month bill came around 1,28,876 rs/- can u imagine near about 1.5 lakhs bill of 3g data card of bsnl.. today, i request to the people and government that how much this bill come?? cant the bsnl stopped my services if i had crossed 1500 /- rs usage. today they are telling me to pay it before 30th of july including the current month bill which is 1.8lakhs
can any one help me out from them..or shall i comment a suicide as there is no one to pay this much amount for me..

help me god.. and teach this fraud bsnl providers a lesson as nw day and night i am just thinking abt that only.. so please help me

Sir,
Please help.I use this number [protected] to surf internet in pc through Micromax mmx310g modem...Now,3 days ago I have recharged with 2g gprs 98 plan with 3gb data...But,From last 2 days...My gprs is not connecting properly...And,when It is connected,It disconnects within 2-3 minutes.(I use bsnlnet apn)..Please help me...I called customer care..They were unable to help me..One told to try in mobile..I checked the sim in mobile..,There also the problem was there./.../..

Hello sir,
Iam J.Parvathi I have been customer of BSNL from 2003. Today having some important i switched off mobile and later I have started it now it displaying message phone restricted instead of startup why it has haapend Iam loyal customer of BSNL for 8 years
and I have credentials submitted.
Herewith I request you kindly resolve this problem or find out solution for this

my cell no: [protected]