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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Updated: May 21, 2026
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 538

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V
vps1950
from Hyderabad, Telangana
Jul 11, 2011
Resolved
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Address: Hyderabad, Andhra Pradesh

Dear Sir

I recharged my mobile no [protected] (Hyderabad) for Rs 55 through bsnl
portal on 07/07/2011 using internet banking.
My saving account of Central Bank of india is debited with Rs 55. But
the balance is not credited in my mobile.

My saving account is showing date 07/07/2011 branch code 08103 INB
-TRANSFER TO A/[protected]/BSNL/48882647/amount 55
The Top up amount is 55.
Below are the transaction/receipt details as shown by bsnl portal

Receipt No--- [protected]

Transaction No:- TXT[protected]

Top Up Amount- 55

Mobile No- [protected].


I contacted the customer care several times my problem is still not solved.
please look into the matter and do the needful
Aug 13, 2020
Complaint marked as Resolved 
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    C
    CA DINESH SINGHAL
    from Pali, Rajasthan
    Jul 11, 2011
    Resolved
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    Address: Pali, Rajasthan

    our telephone numbner[protected] is not working since last 4 days.
    whone exchange is also not working since last 4 days. Some of the telephone is now working from today.
    Aug 13, 2020
    Complaint marked as Resolved 
    Sub: Non working of Telephone No.248-4708 at Noida, Sector-71

    My landline no. 248-4708 is not working for the 2 days. I have seen the line has cut from the pole and the ware is falling on the ground. Please quickly rectify the problem. I am booking the complaint via this. Please solve this problem as quickly as possible.

    My address is :
    Kuntal Guha Roy
    3D, Block-A5, Metro Apartment,
    Sector-71, Noida.
    My Mobile No. [protected]
    Prathiksha
    Pravachambalam Jn.
    Trivandrum- 695020
    Kerala, India
    Phone: [protected]
    Email: [protected]@yahoo.com

    Sir

    Sub: Non working of telephone
    Ref: My telephone No.[protected]


    My landline bearing no.[protected] is not working for the last two months. I had booked the complaint via the fault booking service no. 197 almost 5 times. Every time they will right off the complaint as and when the complaint reaches the 13th or 14th day. I had also complained the matter to another no. 1095, but all in vein. Last week I fed up and wrote complaint via email to DGM and ADGM, but no body responded. I think BSNL is not willing to maintain the landline. My last complaint No. is x406/ July 21st. They had write-off the complaint on 30th July. Again I had booked another complaint on 1st August bearing complaint No. x600/1st August. I doubt they will against right off this complaint also. To whom I had to complaint ????????????????

    Jayakumar V
    The telephone no.[protected] installed at my house at A-178 SECTOR 31 NOIDA
    has been working for maximum 2-3 days in the month as can be seen from
    the last six months calls usage record.I have been paying rental and
    all other charges as per bills but can not use the telephone because
    it remains out of order .
    Could you please look into the matter and advice as to when I can
    expect the telephone to be working for full month.In case it is not
    possible to provide me the continues working telephone I request you
    to disconnect the said telephone and refund me the security amount at the earliest
    Best Regards
    vinod kumar kapoor
    [protected] (mobile)
    [protected]land line)
    Sub: Not working of Telephone No.[protected]

    Complaint No.Mo82

    Complaint Register Date : 25/05/09
    I have logged the complaint on 198 since long but not resolved till date
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      J
      JJaya
      from Muvattupuzha, Kerala
      Jul 10, 2011
      Resolved
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      Hi,

      my mobile number is # [protected], i received a message on 10/07/2011 as
      "Thanks for using our service .To know more please click i Rs.30 at http://wap.handygo.com/bsnls/combostreet" i did not opt for any such thing, please cancel this immediately.
      Aug 13, 2020
      Complaint marked as Resolved 
      Dear Sir,

      My mobile number is [protected] and I currently have BSNL connection (postpaid). Since few months I am constantly receiving unnecessary messages from BT MOBWIN and cricket/movies/ Facebook related messages and Rs 30/- are deducted every month from my account. I have never subscribed for these services and I don't want such messages to overflow my Inbox. I have done whatever I could in the past couple of months like calling customer care, filling de-activation forms on Internet, STOP sms'es but of no avail. I continue to receive such messages much to my annoyance.

      So, can you please credit back the deducted amount to my account balance and permanently de-activate these services from my mobile. As mentioned above, my mobile no. is [protected].

      Thanks,

      Surender Singh
      Hyderabad
      Mobile No: [protected]
      Dear Sir,

      My mobile number is [protected] and I currently have BSNL connection (postpaid). Since few months I am constantly receiving unnecessary messages from BT MOBWIN and cricket/movies/ Facebook related messages and Rs 30/- are deducted every month from my account. I have never subscribed for these services and I dont want such messages to overflow my Inbox. I have done whatever I could in the past couple of months like calling customer care, filling de-activation forms on Internet, STOP sms'es but of no avail. I continue to receive such messages much to my annoyance.

      So, can you please credit back the deducted amount to my account balance and permanently de-activate these services from my mobile. As mentioned above, my mobile no. is [protected].

      Thanks,

      Surender Singh
      Hyderabad
      Mobile No: [protected]
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        B
        Bishan.C.Goyal
        from Jhansi, Uttar Pradesh
        Jul 10, 2011
        Resolved
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        Address: Jhansi, Uttar Pradesh

        My land line phone no 2380315 is dead since 29/6/2011 and I am not aware when it will be rectified. At least 50 phone calls has been made for chasing, after registration of the complaint on computer , docket no 111215 dated 29/6/2011every body gives me another phone no to complaint , some body said it is on pillar no 14, and the poor linemen are having more than 40 complaints how they can rectify say to senior officers.'your complaint has been noted down by the lineman and will be rectified. now i have been fad up and stop making any call.But I don't know when my phone complaint will be attended.
        Aug 13, 2020
        Complaint marked as Resolved 
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          K
          Kgswaminathan
          Jul 10, 2011
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          Address: Thrissur, Kerala

          Dear Sir ,

          Good Morning.

          This is in reference to the consumer number 70757762 , telephone
          number[protected] ,Here I request you to kindly send me the call
          details of the bill 6768987 (incoming and
          outgoing ) by email [protected]@gmail.com.

          Many Thanks in advance.

          K,G Swaminathan
          Request for Bill Details
          Dear Sir,

          Good Morning.

          This is in reference to the consumer number 70757762, telephone
          number[protected], Here I request you to kindly send me the call
          details of the bill 6768987 (incoming and
          outgoing ) by email [protected]@gmail.com.

          Many Thanks in advance.

          K, G Swaminathan
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            G
            Gautham007
            from Pune, Maharashtra
            Jul 10, 2011
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            Address: Kerala

            I have bought Two BSNL connection recently (1 month before) [protected]& [protected]. I ever got a polite and proper answer for my complaints from BSNL call center [protected]. Once i contacted the same call center for registerting a network coverage related complaint from my [protected] which i have been using for the past 30 days but the reply was my no is not valid and he disconnected my call. this type of experinces occured many times. The important thing is that BSNL don't have a Nodal officer in Kerala Circle as of the informations from their call center. Poor customer service from the no 1 service provider.
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              I
              ishan_bhatt1432
              from Tellicherry, Kerala
              Jul 9, 2011
              Resolved
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              Address: Vadodara, Gujarat

              hello,
              i m an advocate from chhota udepur,dist-vadodara,state-gujarat.There are two bsnl mobile towers working in our town,1st tower situated at telephone exchange and another situated at main bazar of chhota udepur,from last 10 days tower of main bazar is not working,bcoz of that there are so many problem created in bsnl mobile service in our town.bsnl exchange staff do not take any action to restart this tower there for so many customers of bsnl go with other company's mobile service provider,it is very shameful for on of the largest mobile service provider company bsnl.At last my humble request for u PLEASE take some solid action and restart the tower of main bazar of chhota udepur...

              from
              ISHAN BHATT
              Aug 13, 2020
              Complaint marked as Resolved 
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                K
                kuntlesh
                from Solapur, Maharashtra
                Jul 8, 2011
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                Address: Solapur, Maharashtra

                I have opted for broadband service on my BSNL landline number[protected]. I am not able access the service from 24th June. I registered the complaint on 26th of June, 2011. I was told the complaint will be resolved in 24 hours. However the problem persisted. On 30th of June, when I inquired about the status of my complaint, I was told that it has already been closed. It was a surprise to me as no lineman/technician visited to check the problem. I again booked the complaint about failure in broadband service. Again on 2nd of July, I was told the complaint has been closed while the fact remained no technician paid a visit.

                It is more than 15 days since I am facing the problem and yet there is no solution to my problem. Every time I inquire, I hear that my complaint has been closed.

                My work and studies requires frrequent use of internet.

                Kuntlesh Dewangan
                Assistant Administrative Officer
                LIC of India
                Solapur
                Aug 13, 2020
                Complaint marked as Resolved 
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                  V
                  Vidhi Khandel
                  from Ahmedabad, Gujarat
                  Jul 8, 2011
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                  Address: Chhattisgarh

                  I purchased BSNL 3G USB DATA CARD TERACOM LW272 and it worked perfectly for few days after a few days it started displaying "NO sim" messages so i bought a new one it again worked fine for few days now i see several message boxes popping up saying"Operation must use an updateable query" many people are having the same problem i really want them to fix it ASAP.
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                    P
                    puneet mathur
                    from Bikaner, Rajasthan
                    Jul 8, 2011
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                    Address: Bikaner, Rajasthan

                    Ph.no.-[protected]
                    7/72,M.P.Nagar
                    Bikaner

                    Dear sir,
                    hume broadband connection liye hue 10-12 din ho gaye hain aur shayad hi koi din aisa gaya hoga jis din net sahi chala ho.Bahut pareshan ho chuke hain.pehle to raat ko net chalta nahi tha.ab raat ko chalta hai to din me problem aa rahi ha.complaint likhate hain to wahan se koi reply aata nahi hain,next day ka naam lete rahte hain jab bhi call karo,bich me line man aaya tha to 1 din net sahi chala tha.Humara unlimited plan aur liya hua hai,jiske humare rupees waste hi ja rahe hain.agar aap aage se iska solution karen to jyada badhiya rahega,warna hamen to broad band hatwana padega.
                    thank you.jaldi reply milne ki aashanka me....
                    Sir
                    Mene BSNL Ke DO Brodband le Rakhe He dono ne bhut jyada Brobalam Arhi He.Me Bahut jyada presan Hun.sir kisi tarah se mujhse bat kijiy.Pleaseeeeeeeeeeeeeeeeeeeeeeeeee
                    MO .[protected], [protected]
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                      D
                      deepakgarg22784
                      from Jind, Haryana
                      Jul 8, 2011
                      Resolved
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                      Address: Kurukshetra, Haryana

                      dear sir/madam,
                      i am the cusomter of bsnl landline service[protected] from 4 years. but the service of pehowa exchange is very poor. no employee shows own authority about complaint. previous year they put my landline phone barred from 3 to 4 months, because of their own mistake. they wrongly made the huge amount of bill in my account. i made many round to telephone exchange, bt no solution. after that i had to visit kurukshetra telephone exchange to make accurate bill for my account. i am the customer, i am not the agent of bsnl complaint centre. the employees are taking salary to make customer satisfaction, if customer will do the employees work ownself then why we need of employees. Now from 1 month my landline showing very disturbance,i complainted many times to bsnl office & called many times to bsnl office no.[protected] they always says that they will make the phone ok today. bt no action. poor & lazy staff there. i am making the mind to take legal action against bsnl. i am feeling very disturb now.
                      Aug 13, 2020
                      Complaint marked as Resolved 
                      Dear sir,
                      I am a bsnl landline customer .my nomber[protected].I am including in mullaringad telephone exchange circle.Exchange phone nomber[protected].Iam sorry to say that the service from the exchange is very poor. Before one month my phone become dead and i contacted to ur exchange and they give me a used phone.That worked only one day and showed complaint then i directly contact exchange and i got another used phone,that worked few days only,again I reached my exchange and get another used phone,and that was also a same one .In this situation I ask for a new phone and they replied there is no stock. At the same time they giving new phones to some other customers.Now I purchased a new phone from market that is working properly and keeping ur phone in my home.Please direct ur company staffs to collect ur company phone from my house.

                      yours faithfully,

                      Thomas James
                      Kizhakkebhagath h,.
                      Mullaringad po,
                      Idukki dist,
                      Kerala-
                      Ph- [protected]
                      Dear sir,

                      We have lost our bsnl land line bill details.[protected].so i dont no what is the bill charge.so kindley correct my problem.


                      yours faithfully,

                      Aboobacker
                      Idukky (Distr)
                      thodupuzha.
                      vannappuram.po.vannapuram
                      dear sir/madam,
                      i am the cusomter of bsnl landline service[protected] from 15 years. but the service of MIDC Akola( M.S.) exchange is very poor. no employee shows own authority about complaint. previous year they put my landline phone barred from 3 to 4 months, because of their own mistake. they wrongly made the huge amount of bill in my account. i made many round to telephone exchange, bt no solution. after that i had to visit Akola telephone exchange to make my complaint but all said makeit on 198. i am the customer, i am not the agent of bsnl complaint centre. the employees are taking salary to make customer satisfaction, if customer will do the employees work ownself then why we need of employees. Now from 1 month my landline showing very disturbance, i complainted many times to bsnl office & called many times to bsnl office no.[protected]&[protected] they always says that they will make the phone ok today. bt no action. i am making the mind to take legal action against bsnl. i am feeling very disturb now.& lastly i am only option to disconnet the bsnl services & opt.some private services.
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                        K
                        kannappan 808
                        from Bengaluru, Karnataka
                        Jul 7, 2011
                        Resolved
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                        Address: Coimbatore, Tamil Nadu

                        Good evening sir/madam, 07/07/2011
                        COIMBATORE

                        My name is Mr. E. Kannappan, i am the one of the subscriber of the BSNL Telecom. My land line number is[protected]. My land line have not work since last four months. I have already complained to the relevent officers [PAPAMPATTI EXCHANGE, SULUR AND SIVANANTHA COLONY] but they refused to give right answer. But have duly paid the all bills, i dont know why they do not rectify my complain. please sir/madam take neccesary steps on my complaint. If they shall not give the service please refunding my paid bills amount(during the fould period bill amount).
                        Thankyou sir/madam,
                        Aug 13, 2020
                        Complaint marked as Resolved 

                        bsnl telecom — dead phone

                        the phone is not working since 2nd may 2009 .We have lodge complaint several times but there is no response.Please treat this matter urgently.

                        bsnl telecom — LINE DEAD

                        SIR, I AM TOTALLY FED UP BY THE BSNL SERVICE.MY LINE[protected] IS DEAD FROM LAST 1 MONTH AND NOBODY IS CARING.I HAD REGISTERED COMPLAINT SEVERAL TIMES.BSNL IS CLAIMING TO BE NO. 1 TELECOM COMPANY IN INDIA THEN WHAT IS THIS HAPPENING.PLEASE TAKE SERIOUS ACTION AGAINST IT OR ELSE I HAVE TO GO FOR CONSUMER FORUM.MY DISTRICT IS KORBA(BILASPUR) CHATTISGARH AND MY OTER CONTACT NO. IS [protected].

                        PLZ TAKE IMMEDIATE ACTION

                        SUBSCRIBER NAME :- ANAND DARUKA
                        Please rectify my land line foult or please refund my deposit amount and paid bill amounts(during the foult period bill amount)
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                          N
                          naveen0602
                          from Thanesar, Haryana
                          Jul 7, 2011
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                          Address: Jhalawar, Rajasthan

                          Dear Sir
                          I have got a nic data card n internet is not working in my area for the last 20 days..i went to bsnl office at jhalawar but no response given to my complaint..They told me that someone is about to come for trobleshooting but he is not coming..whenever he comes your problem will be solved...i asked them when will he come..they said we dont know..and now 20 days are passed..there is no solution..Bsnl will also charged for these 20 days..but i dont want to pay for these days..
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                            M
                            myushine
                            from Amritsar, Punjab
                            Jul 7, 2011
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                            Address: Amritsar, Punjab

                            I am a resident of Amritsar. I brought 3G data card and 3G sim on 20-feb-2011. At that time there was a promotional sceme going on (Rs 4200 unlimited internet for six months). I made that recharge on my sim having number+91-[protected].
                            I paid all the amount on the spot. It is shameful to say that your company is a cheat and does not give full credit to the customers. My plan has been closed since June 26 ,2011 which was to be over on 20th july 2011 as per the scheme. Scheme was from 20 th Feb(from when i got Data Card) to 20 th July. My credit has also been crashed. I made a recharge of Rs 50 on my no 91-[protected] and this credit was just finished in 30 minutes after I made recharge even i didnt make a call. Please look into the matter because my Rs 700 are at stake.
                            I went to Bsnl Office at Albert Road Amritsar but the officials there refuse to claim their words and speak harshly.
                            I m extremely disturbed by all this chaos. If I go to one office they say go to another one etc . No one is ready to take responsibility.
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                              S
                              shyam sharma710
                              from Delhi, Delhi
                              Jul 6, 2011
                              Resolved
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                              Resolved

                              Address: Jhalawar, Rajasthan

                              DEAR SIR,
                              I AM KRISHAN KANT AGRWAL FROM JHALRAPATAN CITY(RAJASTHAN ) WITH A CUSTMER O[censored]R ESTEEMED COMPANY ..AS A NIC DATA CARD HOLDER..MY DATA CARD NUMBER IS..[protected]
                              I AM VERY SORRY TO INFORM YOU THAT MY & IN MY AREA (NEAR BY JHALRAPATA CITY) THE NIC DATA CARD IS NOT WORKIN TILL LAST ABOUT 45 DAYS(ONE & HALF MONTH). IT'S NOT WORKING FROM AFTER 15tH OF JUNE,2011. WE CAN DO COMPLENED FOR THIS AT JHALRAPATA & JHALAWAR OFFICE OF B.S.N.L. ALONG WITH COUSTMER CARE OFFICE..BUT THEY ARE UNABLE TO SOLVED OUR PROBLEMS..WE PUBLISH NEWS IN LOCAL PAERS BUT NO POSITIVE RESULT..
                              THE BSNL STAFF & OFFICIAL PERSON (MR.NAMA--JEN-MOB.NO.--[protected]) TOLD ME THAT YOU CAN CHANGE/PURCHASE/TRY OTHER COMPANY'S DATA CARDS.
                              DEAR SIR, ITS MY HUMBLE REQUEST TO YOU PLZ. DO TAKE SOMETHING POSITIVE ACTION FOR THIS PROBLEM..I WILL BE OBLIZED YOU FOR THIS..
                              THANHING YOU VERY MUCH..
                              UR'S
                              K.K.AGRWAL
                              JHALRAPATAN(RAJASTHAN)
                              NIC DATA CARD NUMBER[protected]
                              MOB.-[protected]
                              Aug 13, 2020
                              Complaint marked as Resolved 
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                                D
                                dipayanmukherjee
                                from Kolkata, West Bengal
                                Jul 6, 2011
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                                Address: North 24 Parganas, West Bengal

                                sir,
                                I am Dipayan Mukherjee with mobile number [protected],live in madhyamgram,kol-700129.I am not getting any network coverage since last four months.Though I have made 10-12 times complain in customer care but still no action is yet been taken,Please take some immediate action or I have to opt for some other Mobile service.I hope you will take suitable actions immediately.
                                yours faithfully
                                Dipayan Mukherjee
                                mobile no:-[protected]
                                Dear Sir,
                                I having problem of coverage in my office area, calls get disconnected during the call even my office in heart of city on second floor
                                Office address
                                UltraTech Cement Limited
                                2nd floor, Piyush Building, 28 Hareshwar Nagar,
                                Ring road opposite of Bank of Baroda
                                Jalgaon 425002
                                Cell No . [protected]
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                                  S
                                  Socialism
                                  from Bengaluru, Karnataka
                                  Jul 6, 2011
                                  Resolved
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                                  Resolved

                                  Address: Vellore, Tamil Nadu

                                  BSNL PREPAID GPRS BROWSING AND DOWNLOADING IS VERY SLOW, IN THAKKOLAM VILLAGE, VELLORE DISTRICT, TAMILNADU STATE-631151. NO BSNL AGENT FOR SALING BSNL CARDS AND E RECHAARGE.
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
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                                    Romie64
                                    from Rania, Haryana
                                    Jul 6, 2011
                                    Resolved
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                                    Resolved

                                    Address: Dehradun, Uttarakhand

                                    i am using bsnl 3g with bsnl 3g data card model LW272, there is a very big big problem regarding the device..it is not giving speed more than 48 kbps.. i have tried many other operators like docomo, airtel but the device is not able to give speed more then 48 kbps..i am getting very frustuated ..my friends are also using this device model LW272 but their device is giving good speed around 2 mbps ..so there is a problem with my device .. i you are also facing this problem then reply me ..then i will take further action..i have submitted compliant to bsnl office and their online portal..
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
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                                      smarar
                                      from Bengaluru, Karnataka
                                      Jul 6, 2011
                                      Resolved
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                                      Resolved

                                      Address: Ernakulam, Kerala

                                      I activated BSNL caller tune before 4 months. But the song which I requested was not been set yet. When I called the customer service their response is very poor. Even when i tried to deactivate this caller tune settings that is also not been done..I registered the complaint thro' sms to bsnl but in vain. I'm very much disappointed with this poor service of bsnl...Now when i called the customer service they placed down the phone without proper answer..I'm fed up..Every month money is been deducted but no response....Is there any solution for this??????

                                      krishna.[protected]@gmail.com
                                      Aug 13, 2020
                                      Complaint marked as Resolved 
                                      ye to such hai ki bhagwan ha
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                                        T
                                        Trilok Sundar Mohanty
                                        from Bhubaneshwar, Odisha
                                        Jul 5, 2011
                                        Resolved
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                                        Resolved

                                        Address: Jagatsinghapur, Odisha

                                        Several mails sent but no response


                                        Sir,

                                        MY SISTER GEETA MOHANTY,DEULIGRAMESWAR,JAGATSINGHPUR SURRENDERED THE TELEPHON NO -[protected]SINCE 8 MONTHS BACK.WHEN HER SECURITY IS TO BE REFUNDED? IS IT TAKES SO LONG TIME TO PROCESS? IF POSSIBLE KINDLY INTIMATE ME REGARDING REFUND OF SECURITY MONEY DEPOSITED WITH BSNL.
                                        Kindly look personally or mail me to whom shall I contact?
                                        T.S.Mohanty
                                        For Geeta Mohanty
                                        Aug 13, 2020
                                        Complaint marked as Resolved 
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