Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear Sir
I have got a nic data card n internet is not working in my area for the last 20 days..i went to bsnl office at jhalawar but no response given to my complaint..They told me that someone is about to come for trobleshooting but he is not coming..whenever he comes your problem will be solved...i asked them when will he come..they said we dont know..and now 20 days are passed..there is no solution..Bsnl will also charged for these 20 days..but i dont want to pay for these days..

I am a resident of Amritsar. I brought 3G data card and 3G sim on 20-feb-2011. At that time there was a promotional sceme going on (Rs 4200 unlimited internet for six months). I made that recharge on my sim having number+91-[protected].
I paid all the amount on the spot. It is shameful to say that your company is a cheat and does not give full credit to the customers. My plan has been closed since June 26 ,2011 which was to be over on 20th july 2011 as per the scheme. Scheme was from 20 th Feb(from when i got Data Card) to 20 th July. My credit has also been crashed. I made a recharge of Rs 50 on my no 91-[protected] and this credit was just finished in 30 minutes after I made recharge even i didnt make a call. Please look into the matter because my Rs 700 are at stake.
I went to Bsnl Office at Albert Road Amritsar but the officials there refuse to claim their words and speak harshly.
I m extremely disturbed by all this chaos. If I go to one office they say go to another one etc . No one is ready to take responsibility.

DEAR SIR,
I AM KRISHAN KANT AGRWAL FROM JHALRAPATAN CITY(RAJASTHAN ) WITH A CUSTMER O[censored]R ESTEEMED COMPANY ..AS A NIC DATA CARD HOLDER..MY DATA CARD NUMBER IS..[protected]
I AM VERY SORRY TO INFORM YOU THAT MY & IN MY AREA (NEAR BY JHALRAPATA CITY) THE NIC DATA CARD IS NOT WORKIN TILL LAST ABOUT 45 DAYS(ONE & HALF MONTH). IT'S NOT WORKING FROM AFTER 15tH OF JUNE,2011. WE CAN DO COMPLENED FOR THIS AT JHALRAPATA & JHALAWAR OFFICE OF B.S.N.L. ALONG WITH COUSTMER CARE OFFICE..BUT THEY ARE UNABLE TO SOLVED OUR PROBLEMS..WE PUBLISH NEWS IN LOCAL PAERS BUT NO POSITIVE RESULT..
THE BSNL STAFF & OFFICIAL PERSON (MR.NAMA--JEN-MOB.NO.--[protected]) TOLD ME THAT YOU CAN CHANGE/PURCHASE/TRY OTHER COMPANY'S DATA CARDS.
DEAR SIR, ITS MY HUMBLE REQUEST TO YOU PLZ. DO TAKE SOMETHING POSITIVE ACTION FOR THIS PROBLEM..I WILL BE OBLIZED YOU FOR THIS..
THANHING YOU VERY MUCH..
UR'S
K.K.AGRWAL
JHALRAPATAN(RAJASTHAN)
NIC DATA CARD NUMBER[protected]
MOB.-[protected]

sir,
I am Dipayan Mukherjee with mobile number [protected],live in madhyamgram,kol-700129.I am not getting any network coverage since last four months.Though I have made 10-12 times complain in customer care but still no action is yet been taken,Please take some immediate action or I have to opt for some other Mobile service.I hope you will take suitable actions immediately.
yours faithfully
Dipayan Mukherjee
mobile no:-[protected]

BSNL PREPAID GPRS BROWSING AND DOWNLOADING IS VERY SLOW, IN THAKKOLAM VILLAGE, VELLORE DISTRICT, TAMILNADU STATE-631151. NO BSNL AGENT FOR SALING BSNL CARDS AND E RECHAARGE.

i am using bsnl 3g with bsnl 3g data card model LW272, there is a very big big problem regarding the device..it is not giving speed more than 48 kbps.. i have tried many other operators like docomo, airtel but the device is not able to give speed more then 48 kbps..i am getting very frustuated ..my friends are also using this device model LW272 but their device is giving good speed around 2 mbps ..so there is a problem with my device .. i you are also facing this problem then reply me ..then i will take further action..i have submitted compliant to bsnl office and their online portal..

I activated BSNL caller tune before 4 months. But the song which I requested was not been set yet. When I called the customer service their response is very poor. Even when i tried to deactivate this caller tune settings that is also not been done..I registered the complaint thro' sms to bsnl but in vain. I'm very much disappointed with this poor service of bsnl...Now when i called the customer service they placed down the phone without proper answer..I'm fed up..Every month money is been deducted but no response....Is there any solution for this??????

krishna.[protected]@gmail.com

Several mails sent but no response


Sir,

MY SISTER GEETA MOHANTY,DEULIGRAMESWAR,JAGATSINGHPUR SURRENDERED THE TELEPHON NO -[protected]SINCE 8 MONTHS BACK.WHEN HER SECURITY IS TO BE REFUNDED? IS IT TAKES SO LONG TIME TO PROCESS? IF POSSIBLE KINDLY INTIMATE ME REGARDING REFUND OF SECURITY MONEY DEPOSITED WITH BSNL.
Kindly look personally or mail me to whom shall I contact?
T.S.Mohanty
For Geeta Mohanty

Sir,
This is in reference to the requist i raised for the mobile number portability, It has been more than a month but still this is not processed.
I have contacted the BSNL customer care( existing service provider) and also to the Airtel customer service(Service provider for which i want to shift), but there is no proper responce from both.

Here are my details

Mobile No :- [protected] ( Presently with BSNL)
Sim Card NO : [protected]
Request no :- BX767231
I want to switch to Airtel network from BSNL
Name of the Sim(no) holder : H M Siddalinga Swamy


I Requist to kindly look it to matter for early resolution


Regards
H M Siddalinga swamy

while getting the internet bill from BSNL ( internet through land line No.[protected], I am getting the BSNL Games on demand charges even after deactivation request send to Games on demand thrice. Moreover each and every month after approaching JE BSNL at where payment been made, Rs. 200/- for Games on Demand will be deducted from the bill before payment of bill amount. It is requested that may please be deactivated the Games on Demand as well as requested to send the correct billing amout after deducting the Games on demand Charges. It is also like to mention that If, it Continues then I will lodge case against Games on Demand leegally through High Court Authorities.

My landline phone is completely dead from April 2011 more than 2 months. I want to lodge a complaint through bsnl phone but thre are no bsnl phone in the telephone booth everybody is using TATA & Reliance phone so I contacted them their office landline number one of the staff picked up the phone and told me to make a complaint in 198 no. I tried to tell her my problem but she is not ready to listen it and said "don't argue with me". With no proper or absoulte no help from the staff at the Kalyan Telephone exchange I am really confused & disturbed, how can an organisation employ such ridiculous staff at a Government owned organisation I approached them through one of sr. retired officials of MTNL and I got a reply the cable is damaged. Whenever I try to contact them the answer is same . If the cable is damaged why they are not changing. Changing the cable will take 2-3 months?

If you will not rectify the same in one week’s time, I will take a decision to surrender the phone. At any cost, please make sure that you will not deduct any monthly charges, etc. during the period from my landline is dead.

Dear Sir,

This to inform that i have BSNL mobile service provider and i want to change this service provider,
But when I sending the PORT Sms to 1900. the message will not delivered. (i.e sending failed).

And also for this inconvinience i Call to Customer Care 1503 they dont support me about that problem...

When i call again they will dissconnect my call again and again...

i will try this near about 8-10 days...
But they not give me UPC code at this moment....


i request you please solved my this problem urgently...

Regards,

Bharat Bobade,
[protected]
Akola.

I HAVE TRIED ONLINE RECHARGE OF PREPAID MOBILE OF BSNL . RECHARGE DID NOT TAKE PLACE,BUT BANK A/C WAS DEBITED.PLEASE REFUND THE MONEY.DETAILS ARE AS UNDER:-

MOBILE NO. [protected]
DATE OF RECHARGE:[protected]
TIME: 10:PM
AMT OF RECHARGE RS.55/-
REF.NO. [protected]

YOURS
MOTI KUMAR

ON 25.06.2011 A MOBILE CALL PROMISED ME MOBILE TV SERVICE @ Rs.40/- PER WEEK AND AGREED TO RECEIVE IT AND INFORMED MAKE AND MODEL OF MY HANDSET--SAMSUNG GTB-7720--AND WHEN I RECEIVED THE LINK COULD NOT OPEN IT EVEN AFTER FEEDING MY MOBILE NO.[protected]...SO MANY TIMES I TRIED AND TO LODGE COMPLAINT I SPENT ALMOST 20 MINUTES WITH THEIR CALL CENTRE ALL BUT IN VAIN AND AT LAST I SENT SMS TO DEACTIVATE THE MOBILE TV FACILITY SO THAT FROM 02.07.2011 ONWARDS THEY MAY NOT DEDUCT CHARGES FOR NOT USING THE SERVICE. DO NOT ALLOW ANY BODY TO CHARGE CONSUMER WITHOUT GIVING THE ACTUAL FACILITY UNDER THE PRETEXT OF SOME TECHNICAL PROBLEM AND IT SHOULD BE THE REAL SPIRIT TO PROTECT THE INTEREST OF CONSUMER

I am using a bsnl pre-paid sim card #[protected] which failed to work after about 1 1/2 years o[censored]se.
When I approached the local bsnl office at Puttaparthy, AP 515134 in order to replace the card which still has a balance of Rs. 480 and odd, I was told by the customer service officer, a Mr. Venkat Reddy that they had no blank sim cards and that I should go back after a week.

When I called the office after 3 days, another person told me that the blank sims were available. So, I again returned to Mr. Venkat Reddy on Saturday July 03, 2011 and filled up an application form for a duplicated sim with xerox of ration card and photo and old sim card. He then gave me the duplicate sim and told me that it would be activated after 2 hours. It is now Sunday evening, and more than a day but the duplicate sim is still unactivated.

My telephone number [protected] has been registered with banks and offices as my official number, so I am experiencing a lot of difficulty without this number. I visited the office in Puttaparthi two times, but still the duplicate sim is not working

PLEASE ACTIVATE MY DUPLICATE SIM AS MY NUMBER HAS BEEN REGISTERED AT VARIOUS OFFICES AND WITHOUT THIS NUMBER I AM EXPERIENCING A LOT OF AGGRAVATION

Sir,
With due respect I have to say that I have combo 750+ home plan with govt. empl.discount. I have not applied for MUSIC HUNGAMA FACILITY, but it has been activated and charged regularly from JULY 2010 till now. So, please deactivate the above facility and adjust all the bill amount as early as possible.
Thanging you.

ANIL KUMAR
tel no [protected]
KATHALWARI
DARBHANGA
BIHAR
846004

Respeted sir
I m user of BSNL Mobile Number [protected]. I m using this No for internet purpose. What my net
speed is very slow then other Numbers. I had insert other sim in my Modem it giving me more
speed then this Number. I have got Modem in BSNL Office. Speed of modem is 7.2 mbs even than
my net speed is very slow. I had made frequently call to BSNL customer care they suggest me to
change sim card. I have changed my sim card even than the speed is very slow .Then I agsain
made call to customer care and he persuade me that my problem will solve with in 24 hours.
What it is more than a week problem is stil remain same. please look at my isue and solve it as
soon as u can.
Kamraj
Moblle [protected], [protected]
Manali Himachal pradesh

This is an email I have sent to board of directors yet no action has been taken.

My BSNL land line Number[protected]

I have been using BSNL broad band and landline for 2 years. Broad band is acceptable but the hand set provided initially was faulty. I had hardly used handset for a month. I could hardly receive calls and could never make calls. I made numerous telephonic complaints on automated system and your customer care advisers are so unprofessional and are trained to speak parrot’s language. They take complains but action is never taken. Not even that whenever my brother went to pay bills he made an extra personal complain about the handset which always went in vain. In my point of view either the staff is trained to take costumers in false confidence or they aren’t qualified to hold any responsible positions or I am one of the victim of racism.

I have bad signal problem at my residence. Hence the only mode of communication is land line especially for receiving international calls and in emergency situations.

After numerous complaints once an unqualified technician was sent, who didn’t know the mouth and of the hand set, instead of listening to handset problems he lifted the receiver and simply said it’s working and left. I didn’t understand why he didn’t bother to check the phone properly and replaced it with a new phone. It took me nearly a year to realise that he was expecting bribe. I was so fed up with the BSNL service that two months ago I gave 100 rupees to one the technician to replace the phone ironically he replaced it with used and faulty handset. This was a shameful trick by Hyderabad’s BSNL branch.

BSNL website is not less than a joke. It has unnecessary and time consuming information. It only has a postal address in contact, Email and telephone number is missing, complaint blog is hidden somewhere in the maze on Website. I don’t have to remind that this is a 21st century. What a frustrated customer like me should do? If you want I’ll send a link of a proper website as an example.

Screw this in your brain “I am not getting this service for free, I damn pay my hard earned bill every month”. BSNL is very strict in collecting bill but when it comes to give good product and service it treats it’s costumers as if they are giving service for free.

I know what my costumer rights are. I had enough with BSNL. If my telephone is not replaced with new handset in good working order I shall take legal action and this letter and your handset and record of calls will be my genuine evidence to approach ICRPC. Before taking any legal action I shall sign petitions from BSNL costumers and I’ll post this letter on all national and international community websites and I shall also send a mail to Fair Trade Agencies outside India. I’ll show the world how unfair BSNL is with its customers.

My grandmother is critically ill. Emergencies don’t knok the door in advance. If any emergency happens and due to lack of communication things gets delayed with my grandmother. I will sue BSNL.

I would be grateful if my handset is replaced with new handset in good working order in five to seven working days. I hope I won’t be provided with used and out-dated handset. I hope I am dealing with professionals now and I am expecting an acknowledgement.

Thanking you in advance
[protected]@yahoo.co.in

I am Jayasankar from Lawspet, Puducherry. I raised a complaint on 26-July-2011 (SR#[protected]) regarding my phone was totally dead. The docket was closed three days back, but the issue is not yet resolved. More than a week i am running behind BSNL Local office and met JE, AE, but it was totally waste and i m at the end of frustration limit. I don't know how they closed my docket without resolving the issue. In the city limit more than a week my Landline is not working, but the department can't able to find out the exact picture.

I am totally frustrated.

dear sir
i am using BSNL post paid mobile connection. i want call barring four digit password for active call barring facility. plz. tell me how can i get it
c.m.mehta
[protected]
[protected]@rediffmail.com...