| Address: Chennai, Tamil Nadu |
I received a bill of RS: 21,826, for my BSNL 3G connection. I didn't receive any intimation letter via email/mail regarding the credit limit offered to me.
I reached the BSNL AO department, to address the issue. But only after reaching their office, I got informed on the in-trim bill generation concept. Before that, I was not informed on the same via any source. When I asked them about the issue, they simply responded that they wanted the customer at their office to get them informed on their doubts.
I belong to RS:1,359 plan in 3G and I have a limited download of 15GB per month. They have made the calculation in my bill as, usage of data exceeding 7.5 GB in 15 days is being charged and the rest 7.5 GB is free for the next 15 days. I was not informed on the above mode of billing in any means.
I got a duplicate copy of data usage for my connection and found that 7 GB is being downloaded in 11 straight hours. That comes upto 181 KBPS speed. But the maximum speed i received didn't even cross 121 KBPS. So I doubt on the data being charged too.
Moreover, I received the bill at midst of the month leaving only 2-3 days span to the due date. I spoke with the AO department and to the DE working in the BSNL office, but still didn't get the issue resolved. The highlight to all of this is that, after 26/5/2011 my data card was totally barred, but still I have received a new bill for june month too.
I'm mentally harassed for the past 2 months on the issue, not getting resolved and since the money involved is a huge-sum.
My BSNL data card number: [protected]
Account No:[protected]
Invoice No:[protected]
Billing period: 01/05/2011 to 01/06/2011
Aug 13, 2020
Complaint marked as Resolved
I regret in write that my phone no was[protected] the same handed over to the office on 30-.-04-2011
I was advised to collect the deposited money on july2011 15th. Nearly four times I had been to your esteemed
customer service whenever I had been there I got response from the good customer service stating that My cheque about Rs835
was sent to you or credited in my bank a/c. Really The Nilgiri BSNL Proves their colour neither of the said action had been done
Please arrange to get me what I deposited I hope that you will do me the needful in getting money at earliest.
regards
M P Sreepadh