Bharti AXA Complaints & Reviews

I had renewed policy online on 17-oct-2018, but have not received copy of new policy. I sent many emails to customer support also tried calling support numbers.. No one answer the emails or calls.

Below is the payment confirmation email...

Dear customer,
As requested by you, please note that the following payment has been processed through billdesk. Bharti axa general insurance thanks you for the same.
Company name: bharti axa general insurance
Name : singh rajneesh
Application/reference no (If any) : rnis[protected]
Mobile number : [protected]
Email id: [protected]@gmail.com
Payment amount (Rs ps) : 10706.14
Payment date :[protected]:33:57
Transaction identification number : phdf[protected]
Log onto www.bharti-axagi.co.in for more information on bharti axa products and services

We would be happy to assist you. Please quote your transaction reference no. For any queries relating to this request.
Customer service
Phone :[protected]
Website : www.bharti-axagi.co.in
Email : customer. [protected]@bharti-axagi.co.in
Sms : to 5667700
Sincerely,
Billdesk support

Paid online payment for renewal of car insurance on 24th sept 2018 which was due to expire on 2nd oct 18. After sending several mails even to ngro/ cgro as per grevience procedure there is no response till date.. Even there is no resolution to complain #01673864, 1675738. This is the worst services ever seen from insurance provider causing inconvenience to drive my car without insurance copy.
Email: cfaiz7 at gmail

I renewed the bike policy from bharti axa general insurance, while payment was made from my hdfc netbanking no receipt was generated and the amount was deducted from my account.

The details are as follows

Name : mondi parvathi
Application/reference no (If any) : rnis[protected]
Mobile number : [protected]
Email id: [protected]@gmail.com
Payment amount (Rs ps) : 1888.00
Payment date :[protected]:01:16
Transaction identification number : phdf[protected]arti axa email pay
Transaction status : success

Insurance bharti axa car insurance policy payment a very big fraud
Bharti axa general insurance — policy payment very big fraud
I applied for new car policy with bharti axa and made them payments online on their website post payments they didnt even send me the insurance policy. Before the payment their representative promised me it will take two days to send soft copy of the insurance. But now almost 25 days over and no response from them. They have worst customer service and it will always say you are on long queue.
I gave complaints to all the leadership of bharti axa including deepak iyer, ceo, kiran jayaraj, customer service, sanjay kumar, rajgopal and many other executives but none of them are even acknowledging my mail. I am in big issue as i cant go and take policy from any other service provider as they have taken the payments which i doubt they will refund neither they are giving the policy, if in this period god forbid something happens to car i dont know who will be responsible. I shared all details of my payments with them and sending it here too for reference: bank transaction detail:
Name : siddaiah kalla
Application/reference no (If any) : fa0102
Mobile number : [protected]
Email id: kalla [protected]@gmai.com
Payment amount (Rs ps) : 2975.00
Payment date :[protected]:24:53
Car number: ap28dk 5871

I had bought a travel insurance policy for my father who is due to travel tomorrow. I have tried calling all the available numbers online & no-one seem to help me out. This is so stressful now.

Below are the details:

Name : xxxxxxxx
Application/reference no (If any) : vdlx[protected]
Mobile number : xxxxx
Email id: xxxxxxxx
Payment amount (Rs ps) : 3138.00
Payment date :[protected]:08:06
Transaction identification number : phdf[protected]

Sunil

I had renewed my car insurance amounting of rs7664.00 on 24sep, 2018
For which i haven't received any policy copy not even acknowledgement from them, this is really a poor service for a existing customer. Am fed up of continuous follows up and now they are not responding for my query. I need my money to be refunded at the earliest. I request concern people to take necessary action against my query.

After 2weeks of doing payment i am frustrated by bharati axa corporate staff in bhubaneswar office & also by customer care executive since 24/sep/2018. However it is impossible to ride the car in road.

I have all the attachments, you can see how they are cheating customers.

I Purchased car insurance from barathi axa 15 days before my previous policy expires. i have paid the premium for new policy, i haven't received the new policy even after my previous policy got over. when connected customer care they say that my policy is in pending state and they will disconnect the call. Worst Company and worst response from company. inefficient workers and inefficient management . after sending several mails and calls to customer care
there was no response. Please dont buy any type of products from barathi axa.

I was asked to take up a policy of bharti axa life insurance since i was in need of personal loan.i was told that ill get loan against the policy from Andhra Bank. The Bharti Axa Agent name is apparently Kajal Sharma. She told me that dont say that u need any loan against this policy when u will get call from bharti axa for verification.i tried cross checking her authentication but couldnt do much. Recieved Multiple calls of verification from Mr. Aakash Sharma saying he is calling from Andhra Bank for verification. He took lot of interest until there was the policy process going on but post that i didnt get loan. I tried to talk to the concerned persons who all had called up but all in Vain.

I have not got my renewed policy yet,

Company name: bharti axa general insurance

Name : binesh ross samuel raj s
Application/reference no (If any) : rnis[protected]
Mobile number : [protected]
Email id: [protected]@gmail.com
Payment amount (Rs ps) : 2370.62
Payment date :[protected]:59:45
Transaction identification number : phmp[protected]

I am rayees ahmad magray was working in bharti axa life insurance having employee id 39609. I claimed my pf and pension some 4months ago but till now no action has been taken by the said company and even they don't respond to me mail if i ask for its present status. I have the worst experience ever in this company. I request the company to settle my claim as soon as possible to avoid any ungood action from my side.

Regards
Rayees
[protected]

Subject: request for noc against my code no 208205

Dear sir,
I, mr mahadev halder, am an advisor in bharti axa life insurnce co ltd at your kyd street branch from october 2017 to till date.
But now i have got a new job in direct payroll, so now i want to resign from my advisor work with immediate effect because i need to submit my noc in new job.
So sir i earnestly request to you please accept my mail as a resignation letter from my code & send me a noc against the said code 208205 as early as possible through this mail i'd, for that i can work in my new job without any hazards.

Sir more over i am sending the details of customers & aadhar card, pan through attachment.
Please do the needful as early as possible.

Thanks & regards,
Mahadev haldar
Mob=[protected]
Code=208205
Email id-mdev. [protected]@gmail.com

I have paid the full amount of my car insurance on 9th oct 2018. But i have not received the policy until now after repeated reminder to the agents. They are not receiving and answering my call.

Below is the transaction details.
Transaction identification number: phmp[protected]
Application/reference no: ka-05-mw-3520

Atleast some one from bharti axa should explain why my policy is getting delayed and when i could get my policy.

Hi, i am santosh shrma, i am holding bharti axa personal accident insurance policy from bharti axa, and for my policy renewal date was 30/09/2018, and i made payment for same on date of 29/09/2018, but i didn't even receive soft copy of my personal accident policy, and when i try to contact them on their
Contact number[protected], it never get contacted, and if it get's contacted also it ask for me to enter 10 digit policy number,...

Dear sir,

I have paid rs 3938.00, on 09/10/2018 for renual my policy against vehicle registration no.

Till now renual policy not issue.

Payment details are given belw.

Bharti axa email/sms pay

Transaction status


: success

Transaction id


: baxagemlp[protected]

Payment gateway reference number


: psbi[protected]

Transaction amount (Rs. Ps)


: 3938.00

Customer name


: lipika mondal

Customer email id


: [protected]@yahoo.com

Customer mobile number


: [protected]

Customer reference number


: 2000

Imd code


: cce8569

Policy no


: s5144751

Vehicle registration no.


: wb24r7578

Transaction date


:[protected]

Thanks & regards,

Tarun mondal
[protected]

Dear sir, i had made payment on line on 18.9.18 for the renewal of car insurance policy and also requested for issuing the documents to the customer service and also registered complaint in this regard. But my request is not looked into till date and i am facing lot of problems. As you asked the deatils of my contact is [protected] and email i’d is [protected]@ gmail.com. Hence i request you to kindly issue the documents at an earliest date.

Kind sir, i was too much happy to join with you as policy holder of bharti axa but now there is big problem in family due to this policy, kind sir please cancel my policy ( cancellation of policy no.[protected]mathew masih ) I SHALL BE SO MUCH THANKFULL TO YOU FOR THIS KINDNESS. GOD BLESS YOU TO HELP ME.
YOURS VERY SINCERELY
MATHEW MASIH
[protected], [protected]
[protected]@GMAIL.COM

Dear Sir/Madam,
In reference to my Policy No.I2379419 registered in name of Smt Shampa Bhattacharya for vehicle No.WB02AA6832, this is to inform you that my policy was due for renewal on 02.09.18 but since I was outstation for some reasons it got lapsed.

After that I was called several times by your executives for inspection which ultimately happened on 22.09.18 at 13:30PM. I got a mail few hours after the inspection on the same day and a payment link was provided along with.As per the executives direction over phone I made the payment and it was acknowledged and a receipt came up. I was told that it will take 2-5days for the policy to be active and in the mean time I can drive my vehicle with the screenshot of the payment receipt.

I followed the assurance of your tele executives, continued driving my car thinking my car is insured to my complete peace of mind but suddenly out of blue, a mail was sent to me by Nischitha.GD, Associate, Bharti AXA General Insurance that "We would like to inform you that you maid the payment after the policy expiry, So we are raising refund for the amount you have paid Rs. 9428/-.

On basis of this, your amount would be refunded to your account within 15 -21 working days."

I made the payment only after Inspection of my car and the whole process is being guided to me by your executives and well documented through emails timev to time as sent by your staff. and now I am told that my money will be refunded back.This kind of confusion, harassment and utter mismanagement and breach of trust is totally uncalled for being a loyal patron of Bharti-Axa.

I feel helpless at this mismanagement by your side and request you to take necessary action in this regard to start my insurance policy from the date of my payment as per your assurance.I have copy pasted the mails and also attached my payment details for your kind perusal.I tried many times at the customer care but I can't ever reach them because the lines are always busy.

Thanking you,

Shampa Bhattacharya

[protected]

The mails below have been copy pasted exactly as sent to me

Dear Customer,

We are glad that you have got in touch with BHARTI AXA General Insurance Co. Ltd. We have assigned your case to bharti.[protected]@aaarisk.co.in vendor for completing the vehicle inspection with reference no. BAGI[protected] of your vehicle reg. no WB02AA6832. Our vendor will get in touch with you shortly for the appointment of vehicle inspection.

Branch Name


Kolkatta

Branch Code


61

IMD/SM Code


2C000070

Phone no of IMD/SM


[protected]

Customer Name


SHAMPA

Customer Mobile No


[protected]

Email of IMD/SM


[protected]@BHARTIAXAGI.ONMICROSOFT.COM

Product Type


FPV

Location of Inspection


KOLKATA

Duplicate Inspection


No

Payment Mode


Company

Make of Vehicle


HYUNDAI

Model


FLUIDIC VERNA

Vendor Email ID


bharti.[protected]@aaarisk.co.in

Status


Request Raised

Please revert for any clarifications on the same.

For any clarifications, please contact our customer service Ph. No: [protected] or mail us at MotorPre.[protected]@Bharti-axagi.co.in.

Bharti AXA [protected]@billdesk.in via 135.mailer.greenmail.co.in


Sat, Sep 22, 5:02 PM (11 days ago)

to me

https://mail.google.com/mail/u/0/images/cleardot.gif

Bharti AXA General Insurance

Dear Customer,

As requested by you, please note that the following payment has been processed through BillDesk. Bharti AXA General Insurance thanks you for the same.

Company Name: Bharti AXA General Insurance

Name : Shampa Bhattacharya
Application/Reference No (if any) : 16018575
Mobile Number : [protected]
Email ID: [protected]@gmail.com
Payment Amount (Rs Ps) : 9428.00
Payment Date :[protected]:01:46
Transaction Identification Number : NSM[protected]

Log onto www.bharti-axagi.co.in for more information on Bharti AXA products and services

• Car Insurance


• Two Wheeler Insurance

• Health Insurance


• Critical Illness Insurance

• Personal Accident Insurance


• Home Insurance

We would be happy to assist you. Please quote your Transaction Reference No. for any queries relating to this request.

Customer Service
Phone :[protected]
Website : www.bharti-axagi.co.in
Email : customer.[protected]@bharti-axagi.co.in
SMS : to 5667700

Sincerely,

BillDesk Support

Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox.

IRDA Registration No.139 Insurance is the subject matter of solicitation

Abhishek Bhattacharya


*

* Sat, Sep 22, 5:10 PM (11 days ago)

to customer.service

https://mail.google.com/mail/u/0/images/cleardot.gif

https://ssl.gstatic.com/ui/v1/icons/mail/images/cleardot.gif

[protected] Forwarded message[protected]
From: Motor
Date: Sat, Sep 22, 2018 at 3:14 PM
Subject: NRJ~BHARTI AXA GENERAL INSURANCE - RENEWAL - I2379419
To: [protected]@gmail.com

Dear SHAMPA BHATTACHARYA,

Thank you for considering Bharti AXA General Insurance, your Car insurance policy is going to expire on 02/09/18. Request you to please renew the policy before expiry date.

Premium Amount : Rs. 9428/-

IMD Code : 2C000070

Online Renewal :

Please find the link and application number given below to make payment on our Bharti AXA website through Credit Card / Debit Card / Internet Banking.

https://www.billdesk.com/pgmerc/baxagenins/BAXAGENINSDetails.htm

Application Number[protected]

Please revert me on the mail or contact on [protected] (“ Nischitha GD ”) for further query or assistance.

Note - Once policy got expired then inspection is mandatory.

I request you sir, please refund my amount 7750/-rs. Solapur branch bharti axa life insurance policy staff totally fraud me. He/she told me, you take the loan of education loan of you daughter, home loan, hospital benefits, etc. I paid half yearly payment paid fro swipe machine 7750/-rs. I am regular sms to feroj in office manager in solapur branch, he ignore me, please refund me 7750/-rs thank you.

I had paid the amount on line for car insurance renewal on[protected], below are the details:
Transaction id - baxagemlp[protected].
Transaction date[protected]
Policy no - i2249491

But till date i have not received the documents. When i tried contacting the customer service, the call is not getting connected. I had send multiple mails to the customer care mail id and there is no response till date. I got many calls and reminder mails to renew the policy but once renewed, there is no aknowledgement or policy details. I am fed up with the way my request is being handling. I look forward for some positive reply from bharti axa company and solve my problem at the earliest.

I had paid amount on line for car insurance renewal on 18.9.18. But till date not received the documents. When i contacted the customer service they replied that there is some technical issue and it will be solved soon and told that i would be getting the soft copy to my email id. If problems persists please pay back the amount what i have paid. I am very much fed up with the way my request is being dealt. I look forward for some positive reply from bharti axa company and solve my problem at an earliest date.