Bharti AXA Complaints & Reviews

Name : mr d andrews dasan
Application/reference no (If any) : rnis[protected]
Payment amount (Rs ps) : 1912.78
Payment date :[protected]:40:04
Transaction identification number : phmp[protected].

Amount paid, till now policy not generated. Tried calling costumer care number but they are not responsive.

Sent one email to costumer care, still no response.

I made online payment on 18/10/2018. I didn't get any policy document yet. Worst customer service which takes minimum 20 mins to connect and stupid customer care people put call on hold and disconnect. Ever seen this much worst experience. Please help on it.

My existing policy no: S8640567
Payment reference no : PPT[protected]

Please help on this

I paid premium for my car policy on 29/10/2018
And didnt recived any thing from company end no cover policy no policy document. Even the executive who was calling me on daily basis is not callin after i made payment and no communications from compny end. Not even any person is picking call. I hv called all customer care regional no executive no.
This is not a way to treat a consumer. Worst response from bharti axa.

I have made a payment of inr 13977 for the renewal of my bharti axa car insurance on sep 22nd 2018 after the inspection was performed, but i have not received my insurance yet. It has been more than 40 days now. I have made multiple calls to the customer care and they very politely say that the issue has been moved to the complaints team and i should be contacting them and not the customer care. When i tried to contact the complaints team, they politely said they will get back and i should have patience. Its been more than a week and nobody has even tried to contact me. This has caused so much inconvenience to me as i am not able to use my car for the past 44 days.

Policy # s3962880
Complaint # 01718886
Vehicle # ka03 mw 5835

HI, MY CAR REG.NO. DL8CNB5069. I HAVE PAID A PREMIUM AMOUNT OF RS.6272 ON 3/11/2018 . BUT NO POLICY HAS BEEN ISSUED TO ME TILL NOW.
AND THE CUSTOMER CARE NO. IS ALSO NOT AVAILABLE.
I THINK YOU ARE FRAUDING PEOPLE.
i ahve paid amount rs. 6072 and 200.
as the executive on call said your premium is increased as he putted the wrong ncb so pleas submit 200 extra.
transaction reference no. are
PHMP[protected] for the payment of 6072
and PCPI[protected] for payment of additional 200 rs.
my contact for reference [protected]

Hi all,
I have purchased the policy last saturday 3rd november 2018, i have not received the policy instead receiving calls from bharathi axa[protected] asking all details form me to enter in the system when i asked the employee id and name he hang up the call instantly.
Not sure bharati axa is reliable insurance company as they are unable to share the soft copy insurance on top of that no customer care number is reachable neither bother to reply any of out mail.

Bharati axa is fraud insurer do not buy any of the policy, i have wasted my money you dont do the same mistake.

Hello.

This customer service not picking my calls, once it transferred to customer service immediately getting disconnected.
Even my agent not picking my call.
What the hell happening with this company? My agent number is [protected] and his name is rakesh sharma. My policy number is[protected].

My email is harshavardan. [protected]@gmail.com

Need your assistance immediately because yet i didn't receive any hard copy and policy issued on september 25th

I have received call from Rohit Sharma and he informed me that he is calling from IRDA and he informed me that bonus of my policy which is existed in Max Life Insurance is being transferred to my policy agent's account and if I do not want to transfer the same, one dummy policy be taken from Bharti AXA so that after three month he transferred RS, 60000 to my account. Then he send me Bharti AXA epayment link in which I transferred RS, 30000. Please help me to recover my money. My contact o. [protected]

and application no. Is 10682224

Sir I have choose your company to renew my insurance...but my payment deducted 26 of October but my insurance policy have not send by your staf..I regularly calling and your staff everyday but they are make me fool everyday ...my name is ravinder and my car no is DL4CAS1181 and your staff name {Mr ganesh ghapa and sumit } please solve my problem my phone no is [protected]

Hello All,

First of all my experience with this company is very bad. I would suggest everyone not to buy any insurance policy from them. Ridicules customer service.
Simply dial their customer service number [protected] & check how much time they take to answer your calls.

I have renewed my Car insurance policy (Policy Number : FPV/I2404331/2C/10/003575) online on 04th Oct-2018. Transaction reference number is (BIL/ONL/[protected].
Transaction ID: -BHAAXAGENINS_NICI[protected], Payment Amount:- 4381.34

I have made multiple complaints BHG047437, 01680537 & 01703471 towards resolution. There is no proper response from this company. Simply they are time & money eaters.

Their customer service is Pathetic, It takes 40-45 minutes to just answer calls. Customer service representatives are un professional. It needs lot of time to understand customer queries & simply gives false commitments.
Mail sent to customer.[protected]@bharti-axagi.co.in answered after 23-15 days.

If you buy policy from them, you will end up just following up for a policy.

I mack payment on 24/09/2018. Amount rs. 31, 350.00 my proposer id : p728450, & my transaction no : nici[protected]. But bharti axa life insurance not provied my policy number & i check in bharti axa life insurance office in lower parel mumbai branch staff is not give any details of my policy. He say why did you pay online we are not face your problam plz call to call center & check your record. I think this company is fraud only tack pay ment from customer and not give policy.

Hi there
I am rayees ahmad magray existing employee of bharti axa life insurance (Employee. Id 39609) and it is third time i am complaining against the said brand for not paying any heed to my right but unfortunately nothing has happened till now. I don't understand what the use of this consumer forum is. I have been crying for last six months but no action has been taken by the said company. If this site is the voice of customers and consumers then i am sure due action will be taken against the said company.

Regards
Rayees magray
[protected]

Reminder 27 oct.2018
Bharti axa — cancellation of policy no.[protected]matthew masih

My complaint id: 2105173 is dated 11 oct.2018
Mathew masih on oct 10, 2018 submit a complaint
Kind sir, i was too much happy to join with you as policy holder of bharti axa but now there is big problem in family due to this policy, kind sir please cancel my policy (Cancellation of policy no.[protected]mathew masih) i shall be so much thankfull to you for this kindness. God bless you to help me.
Yours very sincerely
Mathew masih phone no. [protected], [protected]
[protected]@gmail.com

On the 8th Oct, I made a payment for my car insurance renewal. This was against a quote that was sent by Bharti AXA. I was mentioned that policy will be shared in 3 days.
Its 3 weeks now, multiple calls to their customer care, complaint lodged on their website. Each time after a 30min wait to talk to their representative I get to hear that, they will issue the policy in 2 days. This has been going on for 3 weeks now, and there is no resolution.

My car insurance now expires is a day, and I am in a situation having paid fully, with no insurance policy and Bharati AXA showing NO INTEREST in resolving.
Policy no: S8528845
Application/Reference No : 16018576
Payment Amount (Rs) : 5743.00
Payment Date :[protected]:26:18
Transaction Identification Number : PHMP[protected]

Its pathetic service that they have not been able to issue a simple renewal policy. If a provider's service is this pathetic in policy issuing, I can only imagine how their claim processing can ever be. I would warn anyone to buy a policy from them

My Car Insurance policy bearing number I1729646 was due for renewal on 2nd Oct 2018 and i have renewed the same on 29th Sep 2018 . Till date, i have not received my insurance policy copy . I have been calling the toll free [protected] since last week and everytime i have to wait for a minimum of 30 mins to get through and i have got the same response all the time (We are working on your policy and we will mail your policy in 2 days ) .

It is almost 1 month since my renewal and i do not have the policy copy with me .

Hi,
Hope you are doing good, this brings to your notice that i have purchased 2 policies from your company (Bharti axa life insurance) however last experience was very bad due to one of your agent his name is
"ashok khanna" his advisor code is 126584 and his email is "ashok. [protected]@bharti-axalife.com" (His mobile number: [protected]).
He cheated me, and he promises me false commitment. Please take disciplinary action against him. Now his attitude is very bad. He is not picking up my phone and his behaviour is now very rude. He is a black spot in your company. I will convey this message to every forum and ask people to not take any policy from him.
Even i will send this copy to irda. This is the first time my experience is bad with bharti axa. He doesn't have the knowledge about the policies. I believe for his benefit he would always make the false commitment to the customer.
When i met him in our first meeting, i have already told him about my financial condition and he promises me that i will get the complete money after submitting my 9 premia with bharti axa life samriddhi plan. Why he did this with me if it is not possible. I required money badly due to some of my poor financial condition. He told me he would recover my money after purchasing this policy but now your customer care and one of your branch manager confirm i would have to submit the premium at least 3 year then i must wait for 10 years to get my money (As per the policy term) however same has not be confirmed by this guy at the time of purchasing the policy. He cheated me badly.
I first contact with bharti axa at 2008 and till now i purchased 3 policies with bharti axa, however, this agent is totally a disaster for the customer as well as for your company. Please remove this agent from your company asap otherwise he will also cheat other customers. I will convey the same message to public in the social media, not to contact this guy and never purchase any policy from him.
I have already filed a complaint against ashok khanna in irda and please find the attached template which was sent by irda to me.
Thanks & regards,
Virender singh negi.
Mob: [protected]

Hi,

I have paid the renewal payment one month back and still i have not received the policy document. I am really disappointed what type of service you are providing to customer.

I am trying to contact customer care[protected] for last 1 week but it shows always busy. If this is the case just for policy document then when someone need to approach for claim, only god can save him. I am working in mnc bangalore which have 10000 employees within india.

Look like i need to share my story to all so that they will be aware from bharti axa. I need my policy document by today otherwise i will go to consumer court and share my story to various internet blog and even with media also.

My existing policy number: s8526267

Following is the payment detail:

Dear customer,

As requested by you, please note that the following payment has been processed through billdesk. Bharti axa general insurance thanks you for the same.

Company name: bharti axa general insurance

Name : manoj khandelwal
Application/reference no (If any) : rnis[protected]
Payment amount (Rs ps) : 5285.22
Payment date :[protected]:12:09
Transaction identification number : ncpi[protected]

Dear sir/madam,
Policy number :i2399415

My payment date was 24/sep/2018 and today is 23/oct/2018. It's been 1 month completed, but i didn't received any email from bharati axa. I am facing lots of problem because i am unable to ride car in road. My day to day life is hampered due to this.
I am requesting to concern department to return my amount if they are unable to give a resolution.
I am frastruated by following up the bharati axa customercare. And here also i am not getting any kind o[censored]pdate or positive assurance.
Kindly resolve the issue asap.

I have my car insurance with bharti axa which was supposed to expire on 20th oct 2018. I kept getting email about policy renew since last one month as like chaser but since i had some query hence i tried reaching them through all available channel like phone, email, etc... With all these effort, there was no response and since my policy expiry date was coming soon, i finally made the payment on 16/10/2018 (4 days before my policy expiring date). Though the amount got deducted and i got email for the transaction but i didn't receive renewed policy doc through email. Now i again tried calling their toll free number [protected] and after waiting for 10 min (When i was in queue 1), i got privilege to talk to someone. When i told my issue, then a complaint no was issued and she promised that it will be sent in single day. But even after passing of 4 more days i haven't received my policy. Now technically if i take out my car, i am driving without insurance which is illegal and fineable. I am completely clueless what should i do. Shall i do fir to police?

Hope i get some response through this forum.

Regards,
Amit

I recieved call regarding my old policy being lapsed and i[censored] want to get your invested money back to take new policy of 80000 and transfer the sum in old policy so can get ur invested money back unaware of the old policy details after completing formality came to no it is fraud on giveing written complain recd mail that company is not involved wereas i had recd call from company employee who has indirectly got commission on my new policy she had deactivated old phone number but when i had given written complain she immediately contacted from other no and ask me to take my complain back so that i can get my money back this shows company employee was involved in this fraud i have a phone call record and a dp photo of the lady who called which i am attaching new policy no is[protected] which i dont want to continue atleast i should get my money back