Bharti AXA Complaints & Reviews

Bharti axa car insurance - irdai registration no.139 | cin-u66030ka2007plc043362

Second follow-up email -

There is no policy softcopy document received even after 48 hours of premium payment and previous policy expired.. I have been forced to chase and follow up with sale support and customer support contact thru phone and email to customer service. It is very much pathetic, there is no proper solution or status received from any of them.

One of the call was kept on hold for around 25 minutes and i left the call as she disappeared with saying that will check the status and never came back.

Conversation with one of the supervisor was horrible and rude. Need some serious customer orientation program before they come to handle and perform their job.
Company name: bharti axa general insurance

Name : k ramesh
Application/reference no (If any) : fa0102
Mobile number :
Email id: [protected]@gmail.com
Payment amount (Rs ps) : 4730.00
Payment date :[protected]:58:02
Transaction identification number : p[protected]

Jan 3, 2019

Complaint marked as Resolved

Bharti AXA customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2018

Bharti AXA Customer Care's response Dear Sir, we deeply regret the inconvenience caused to you. Request you to share your contact details with us, for our team to get in touch with you. Thank You.

Verified Support

Dec 03, 2018

Bharti AXA Customer Care's response Dear Sir,
We apologize for the inconvenience caused. The policy document has been shared on your mail ID.
Thank You.

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A

Akhilesh K bind 1995

from Visnagar, Gujarat

Nov 27, 2018

Dear sir,

Plz find attached photoscoppy.

Regards
Akhilesh bind

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I done my paymnet on 15/11/2018 but till now i didnt received my policy paper. After calling the customer care 15 times they were also helpless and didnt done anything.
Worst service of bharti axa general insurance ever. They do not help us only the dates were given even each day they said tomorrow you will get.
Policy number - sa266241
Contact number [protected]
Email id - [protected]@gmail.com

Kindly take action on this.

Jan 2, 2019

Complaint marked as Resolved

Bharti AXA customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2018

Bharti AXA Customer Care's response Dear Ankush, thank you for sharing your details with us. We have forwarded your concern to our team. They will be connecting with you shortly. Kindly bear with us in the interim.

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S

Sanjay goeld

from Delhi, Delhi

Nov 27, 2018

I have not received bond papers of [protected]. I have e mailed so many times but still there is no response. Please send it to this address:

14/127 Rajnagar Ghaziabad
Uttar Pradesh
201002

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K

Kiyara Gaur

from Kolkata, West Bengal

Dec 5, 2018

Till now no action done by the bharti axa and till date i dodnt get any soft copy
Fraud company

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My policy number is sa266241 and i had done my payment on 15/11/2018 but till now i didt get my policy soft copy. Everday i call to customers care but they excuse and dont take any action to this i request you to send to soft copy asap. My mail id is [protected]@gmail.com and my cintact nmbr is [protected]
Its very urgent. And i done payment through link sent by bharti axa

Jan 4, 2019

Complaint marked as Resolved

Bharti AXA customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2018

Bharti AXA Customer Care's response Dear Ankush, thank you for sharing your details with us. We have forwarded your concern to our team. They will be connecting with you shortly. Kindly bear with us in the interim.

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Website: bharti-axagi.co.in

I have renewed my car insurance on 15th november 2018. Its been more than 6 days and i haven't got the soft copy yet. Called the customer care 9-10 times. Each time had to wait for like 20 -30 minutes. And guess what even after that multiple time they used to receive the call and disconnect. 20 - 30 mins of waiting for this and then end up disconnecting the call? Really? Is this what you call customer service. Trust me this is the worst experience ever in my life. Bharti axa doesn't even call back to find out. Once they receive the money they don't care. And you guys from bharti axa expect us to get an insurance from you? I don't care what you do but i need my soft copy in a day or two. If not this will go out on all social media networks, just to show how good your services really are.!!!

My policy number is : i2066363
Customer name: nikhil y amin
Transcation id: baxagemlp[protected]
Case number: 01747680

Dec 7, 2018

Complaint marked as Resolved

Bharti AXA customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2018

Bharti AXA Customer Care's response Dear Nikhil, we are here to help you, and have already shared your concern with our team. We will be sharing a resolution with you very soon. Kindly bear with us in the meantime. Thank you for your cooperation.

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B

Bhartiaxa

from Chennai, Tamil Nadu

Nov 26, 2018

I'm using prepaid user...[protected] this is my number...this number activating for 1 months ...Y do not outgoing and incoming calls not to be connected... temporarily calls not connected...please immediately activate my outgoing and incoming calls.but this is landline phone so not attached for photos or videos ...so kindly activated immediately...

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Address: Bangalore, Karnataka

Website: bharti-axagi.co.in

I have renewed my car insurance on 15th november 2018. Its been more than 6 days and i haven't got the soft copy yet. Called the customer care 9-10 times. Each time had to wait for like 20 -30 minutes. And guess what even after that multiple time they used to receive the call and disconnect. 20 - 30 mins of waiting for this and then end up disconnecting the call? Really? Is this what you call customer service. Trust me this is the worst experience ever in my life. Bharti axa doesn't even call back to find out. Once they receive the money they don't care. And you guys from bharti axa expect us to get an insurance from you? I don't care what you do but i need my soft copy in a day or two. If not this will go out on all social media networks, just to show how good your services really are.!!!

My policy number is : i2066363
Customer name: nikhil y amin
Transcation id: baxagemlp[protected]

Dec 7, 2018

Complaint marked as Resolved

Bharti AXA customer support has been notified about the posted complaint.

Nov 22, 2018

Updated by Nikhil Amin [protected] This is the case number for Bharti axa.

Verified Support

Dec 01, 2018

Bharti AXA Customer Care's response Dear Nikhil, we are here to help you, and have already shared your concern with our team. We will be sharing a resolution with you very soon. Kindly bear with us in the meantime. Thank you for your cooperation.

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Website: www.bharti-axagi.co.in

I made a payment of inr 13083 towards the bharti-axa insurance company. I made the payment with the transaction details are as follow.

Transaction reference number - phmp[protected]
Transaction date - 5/11/2018
Application reference number - fa102
Premium amount - 13083/-

I haven't buy any insurance policy from them because the amount which they asked me to pay was for maruti suzuki swift and i am having swift dzire. Hence i asked them to reverse my payment and i dont want to proceed further.

I am following with them since last 18 days now and am not getting any update from them about my payment reversal.

Jan 5, 2019

Complaint marked as Resolved

Bharti AXA customer support has been notified about the posted complaint.

Nov 22, 2018

Updated by Santosh Killekar Santosh Killekar
Thu 11/22/2018, 3:24 PM
Hello Anand,

I am still waiting for your update.

Regards
Santosh

From: Santosh Killekar <[protected]@outlook.com>
Sent: Tuesday, November 20, 2018 4:45 PM
To: Redressal Officer, Chief Grievance
Cc: [protected]@bhartiaxagi.onmicrosoft.com; Customer Service; National Grievance Redressal Officer
Subject: Re: BHARTI AXA

Hello,

Do you have any update?

Regards
Santosh

Regards
Santosh

From: Santosh Killekar <[protected]@outlook.com>
Sent: Saturday, November 17, 2018 2:56:16 PM
To: Redressal Officer, Chief Grievance
Cc: [protected]@bhartiaxagi.onmicrosoft.com; Customer Service; National Grievance Redressal Officer
Subject: Re: BHARTI AXA

Hi Anand,

Thank you for your response.

Here is the payment details. I was about to take the insurance but cancelled it due to some issue.

I had asked the customer service representative about this and he informed me that the payment will be reversed. However I didn't get any confirmation from your end. Its been more than 10 days now without update.

Please revert my payment ASAP.

Regards
Santosh

Image

Regards
Santosh

From: Redressal Officer, Chief Grievance
Sent: Saturday, 17 November, 12:07 PM
Subject: Re: BHARTI AXA
To: [protected]@outlook.com
Cc: [protected]@bhartiaxagi.onmicrosoft.com, Customer Service, National Grievance Redressal Officer

Dear Santosh,

Regret the inconvenience caused.

Request you to kindly share us the payment transaction details and policy number for us to assist you on this matter.

Regards,
Anand Gupta

On Sat, Nov 17, 2018 at 11:28 AM Santosh Killekar <[protected]@outlook.com> wrote:
Hello,

I haven't received any confirmation from your end on my payment reversal. Please let me know when my payment will be reversed to my account. Please reply me before I log consumer complaint.

Regards
Santosh
+91 [protected]

From: Santosh Killekar <[protected]@outlook.com>
Sent: Monday, November 5, 2018 4:28 PM
To: Motor
Subject: Re: BHARTI AXA

Hello,

As discussed, please revert my payment ASAP and confirm.

Regards
Santosh
From: Santosh Killekar <[protected]@outlook.com>
Sent: Monday, November 5, 2018 2:40 PM
To: Motor
Subject: Re: BHARTI AXA

Hi.

please find the attached details as per your request.

Regards
Santosh
[protected]
From: Motor <[protected]@bhartiaxagi.onmicrosoft.com>
Sent: Monday, November 5, 2018 2:23 PM
To: [protected]@outlook.com
Subject: BHARTI AXA

Dear Sir,

Kindly Send me the payment Snapshot & Policy paper .

For any further clarifications please feel free to revert.
Have a nice day!!
Warm Regards,
Bharti-AXA
Its Time to Renew your Motor Policy !!!

Verified Support

Dec 03, 2018

Bharti AXA Customer Care's response Dear Santosh, thank you for sharing your details with us. We have forwarded your concern to our team. They will be connecting with you shortly. Kindly bear with us in the interim.

Verified Support

Dec 05, 2018

Bharti AXA Customer Care's response Dear Santosh,
We note that the refund has processed and the amount has been credited in your account on 19/11/2018.
Thank You.

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I have done the renewal payment on[protected]:31:11. My policy number is S4174542. Below is the details

Name : SUDIPTO GHOSH

Application/Reference No (if any) : RNIS[protected]

Mobile Number : [protected]

Email ID: sudipto.[protected]@gmail.com

Payment Amount (Rs Ps) : 2726.98

Payment Date :[protected]:31:11

Transaction Identification Number : PPT[protected]

Now i have still not received the soft copy of the policy and the policy has been already expired on 17/11/2018. I have done the complain 4 times and complaint no is 01739060/01749569.

Could you please treat this as high priority. If its not possible to send the soft copy then could you please revert my money so that i can buy the same from other company as the service is worst for Bharti Axa.

Thanks and Regards

Sudipto Ghosh

[protected]

Jan 7, 2019

Complaint marked as Resolved

Bharti AXA customer support has been notified about the posted complaint.

Nov 23, 2018

Updated by sudiptog Any update on this. I have not received anything from them . Also i have called 10 times to customer care for this issue and they are really not interested.

Verified Support

Dec 01, 2018

Bharti AXA Customer Care's response Dear Sudipto, we deeply regret the inconvenience caused to you in this regard. We've forwarded your concern to our team. They will be looking into this and getting in touch with you soon. Thank you for your patience.

Verified Support

Dec 03, 2018

Bharti AXA Customer Care's response Dear Sudipto,
We apologize for the inconvenience caused. The policy document has been shared on your mail ID.
Thank You.

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Address: Chennai, Tamil Nadu

Hi,
This is dillibabu s
I have renewed my existing bike insurance policy but still policy copy is not received in mail. I have paid the amount on 19.11.2018 and my policy no:s8653510 and my transaction reference number:phmp[protected]

Why i don’t received my policy papers please clear my question immediately
My old insurance will get expired on 26th nov 2018 please confirm the details

Jan 8, 2019

Complaint marked as Resolved

Bharti AXA customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2018

Bharti AXA Customer Care's response Dear Sir, we deeply regret the inconvenience caused to you. We have forwarded your concern to our team. They will be connecting with you shortly. Kindly bear with us in the interim. Thank You.

Verified Support

Dec 05, 2018

Bharti AXA Customer Care's response Dear Sir,
We apologize for the inconvenience caused. The policy document has been shared on your mail ID.
Thank You.

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On dated 26.9.2018 rs.3703 on line payments done as provided link by bharti axa customercare i. E bhartiaxa [protected]@billdesk. Transaction done sbi transaction alart ref txn no. Nt[protected] and also confirmed through branch.
On dated-3.11.2018 payment gateway support, billdesk confirmed that payment settled successfully to the merchant via transaction ref no. Nsm[protected].
Several times complaints to the bhartiaxa customercare but till today renewal policy documents not send to me on my email id.

Dec 23, 2018

Complaint marked as Resolved

Bharti AXA customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2018

Bharti AXA Customer Care's response Dear Sir, we deeply regret the inconvenience caused to you. We have forwarded your concern to our team. They will be connecting with you shortly. Kindly bear with us in the interim. Thank You.

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Address: Chennai, Tamil Nadu, 600100

Hi,

Hi had paid my premium amount online, my policy number is[protected].
I had raised the tickets through online as well as a customer care and also even though a mail.
They are closing my ticket, not providing a proper resolution.

Ticket details are,
11387253 15/11/2018 [protected] open policy servicing related hi, i had paid a premium its not reflected. I paid my premium on 3rd oct of amount rs 6508, find the credit card statement below.
11387248 15/11/2018 [protected] closed - success online payment related hi, i had paid a premium its not reflected. I paid my premium on 3rd oct of amount rs 6508, find the credit card statement below.
11387244 15/11/2018 [protected] closed - success premium paid not reflecting hi, i had paid a premium its not reflected. I paid my premium on 3rd oct of amount rs 6508, find the credit card statement below.
11387208 15/11/2018 [protected] open premium paid not reflecting hi, still my issue is pending
11379297 09/11/2018 [protected] open premium paid not reflecting hi, i had paid a premium its not reflected. I paid my premium on 3rd oct of amount rs 6508, find the credit card statement below.
11377315 07/11/2018 [protected] open premium paid not reflecting hi, i already raised the query regarding my policy premium payment amount is not reflected. I raised several queries but still, its not resolved. Kindly do the needful.
11367880 30/10/2018 [protected] closed - success premium paid not reflecting hi, still, i am facing the problem, my premium paid is not reflected, i had already created the query, now the query is closed without any resolution. Still, i am facing a problem, my premium paid is not reflected. For more details check my previous query request.
11360341 25/10/2018 [protected] closed - success premium paid not reflecting hi, i had paid a premium its not reflected. I paid my premium on 3rd oct of amount rs 6508, find the credit card statement below.

Bharti AXA customer support has been notified about the posted complaint.

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Address: 110092

I was asked to take up a policy of bharti axa life insurance since i was in need of personal loan. I was told that ill get loan against the policy from andhra bank. The bharti axa agent name is apparently kajal sharma. She told me that dont say that u need any loan against this policy when u will get call from bharti axa for verification. I tried cross checking her authentication but couldnt do much. Recieved multiple calls of verification from mr. Aakash sharma saying he is calling from andhra bank for verification. He took lot of interest until there was the policy process going on but post that i didnt get loan. I tried to talk to the concerned persons who all had called up but all in vain.
Last time i posted the complain, bharti axa marked it as resolved and closed it by fake where as i didnt recieve any call from them. This assures that they are well aware of such fraud going on and has been supporting them.

Feb 1, 2019

Complaint marked as Resolved

No Resolution Provided Yet

Bharti AXA customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2018

Bharti AXA Customer Care's response Dear Sir,
We sincerely apologise for the inconvenience caused to you. Please be assured that we highly value your concern and that we are here to help you. Kindly share your contact details and policy number/transaction number with us, so as to assist you better.

Nov 21, 2018

Updated by contactpratul Dear Bharti AXA,

The Details are as under mentioned
Name: Pratul Murarka
Number: +91-[protected]
Location: New Delhi
Policy Number:[protected]
Policy Holder: Priya Agarwala

I hope my case shall not be closed this time without resolution and FALSELY marking as RESOLVED

Thanks and Regards,

Pratul Murarka

Nov 30, 2018

Updated by contactpratul Dear Bharti AXA,

I still have not received any calls from your end. I have provided all the details above as required. When can i expect it to be solved?

Thanks and Regards

Verified Support

Dec 03, 2018

Bharti AXA Customer Care's response Dear Pratul, we are unable to access your details. Request you to kindly re-share your details with us, for our team to getin touch with you regarding the same. Thank you for understanding.

Dec 11, 2018

Updated by contactpratul Dear Bharti AXA,

The Details are as under mentioned
Name: Pratul Murarka
Number: +91-[protected]
Location: New Delhi
Policy Number:[protected]
Policy Holder: Priya Agarwala

I hope my case shall not be closed this time without resolution and FALSELY marking as RESOLVED

Thanks and Regards,

Pratul Murarka

Dec 19, 2018

Updated by contactpratul Dear Bharti Axa,

I updated the details on 11th December and i am still waiting to hear from your end. Are you guys serious in resolving my problem?

Thanks and Regards

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Policy no. [protected] is not pertaining to me and i have received a sms

Stating there will be a ecs debit on 24th november 2018. Pl clarify and instruct

The company to act on this urgently so that to avoid any tension if payment

Mode is on ecs i am worrying toomuch. Please forward this complaint and

Send us a reply to my email and expecting a fast reply

Dec 17, 2018

Complaint marked as Resolved

Bharti AXA customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2018

Bharti AXA Customer Care's response Dear Sir, thank you for sharing your details with us. We have forwarded your concern to our team. They will be connecting with you shortly. Kindly bear with us in the interim. Thank You.

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Address: Haridwar, Uttarakhand, 247667

Any one can share Bharti Axa life insurance Co.Pf Deptt.email id or North HR email id.My email id is [protected]@gmail.com
Please help me because i have lots of fund in bharti axa life insurance company ltd.so that i requested to everyone please provide the right mail id of bharti axa life insurance co.concern persone or pf department in bharti axa life.

Pls help me

Regards
Tushar Tyagi

Dec 26, 2018

Complaint marked as Resolved

Bharti AXA customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2018

Bharti AXA Customer Care's response Dear Tushar, thank you for writing to us. We will be sharing the same with you shortly. Thank You.

Verified Support

Nov 21, 2018

Bharti AXA Customer Care's response Dear Tushar, Request you to share your contact details and policy number/reference number/ transaction number with us, for our team to get in touch with you. Thank You.

Dec 21, 2018

Updated by tushar942 Dear Sir,

I was ex-emp. in Bharti axa life insurance co.ltd.now firstly i want to know my PF No.& how to submit my pf withdrawal for so that i will process my pf form.
Ex-emp.no.is 37926.

Regards
Tushar Tyagi
[protected]

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T

tushar942

from Roorkee, Uttarakhand

Nov 22, 2018

Dear Sir,

I am not customer i am ex-employee of Bharti Axa life insurance co.ltd.so that i want to konw hr email id or pf dept.of bharti axa life insurnace co.ltd.email id so that i will withdrawal my pf.

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Address: 560076

Website: www.bharti-axalife.com/grievance-redressal-procedure

Hi team,
I've paid in full for a 4 wheeler insurance to bharti axa through vendor easyinsure from bangalore. After several follow ups i received soft copy of insurance in oct end and with completely wrong nominee details.
I've raised this issue with bharti axa and easyinsure several times and bharti axa representative was rude and asked me to complain whereever i want.
I clearly told i gave right nominee details and it was bharti axa's mistake to miss it and i told i dont need an endorsement and need a single original copy with correct nominee details and have since oct sent several requests and lodged an official complaint in their customer portal by both mail and calls. Its been 15 days and no response from easyinsure or bharti axa and they dont respond to calls.
The ref number that was given after complaint was bhg047629 on nov 2nd. The insurannce number is fpv/i2887895/41/10/006051. The entire team of easyinsure and bharti axa are acting smart and not giving me a insurance copy with correct nominee details. They are very rude and careless

Dec 24, 2018

Complaint marked as Resolved

Bharti AXA customer support has been notified about the posted complaint.

Nov 14, 2018

Updated by rpandith The agent involved from Easy insure are Eazyinsure Support, [protected]@eazyinsure.co.in; and from Bharti axa it is nibanta.[protected]@bhartiaxa.com; who is very rude and never supports

Verified Support

Nov 20, 2018

Bharti AXA Customer Care's response Dear Sir, we deeply regret the inconvenience caused to you. We've forwarded your concern to our team. Kindly allow us some time for our team to look into this and get back to you on the same. Thank you for your patience.

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Address: 110074

I have taken an elite advantage plan and welcome kit is received by 13.10.2018.
But, according to the executive, the policy bond will be receive with 15 days of welcome kit.

There was some error in welcome kit details mentioning wrong email and mother name mentioned in the place of father name.

The same was approached to the executive withing 2 days of receiving the welcome kit.

But, now the executive is ignoring my calls.

I request you to kindly reimburse my paid amount (Rs. 72000/-).
My details are:

Name: anoop singh
Policy no.[protected]
Cont. No. [protected]

Regards,

Anoop singh

Dec 20, 2018

Complaint marked as Resolved

Bharti AXA customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2018

Bharti AXA Customer Care's response Dear Anoop, we deeply regret the inconvenience caused to you. We've forwraded your concern to our team. They are looking into it and will be connecting with you shortly. Kindly bear with us in the interim. Thank You.

Verified Support

Nov 16, 2018

Bharti AXA Customer Care's response Dear Anoop, Kindly write your concern on the following platform- compaints.[protected]@bharti-axalife.com.
Thank You.

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Address: Bangalore, Karnataka, 560100

Website: www.bharti-axagi.co.in

I have a two wheeler insurance policy with bharti axa which has to be renewed last week.

I have tried to reach out to them on multiple channels, but they were successful in not responding via all channels.
N'o response fromtheir toll free/customer care mail and even from complaints section.

Poor customer service from bharti axa
Can anyone please take it to bharti axa and get this resolved asap.

All bharti axa customer channels aren't responsing.

Dec 20, 2018

Complaint marked as Resolved

Bharti AXA customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2018

Bharti AXA Customer Care's response Dear Sir, we deeply regret the inconvenience caused to you. Request you to share your contact details and policy number/reference number/ transaction number with us, for our team to get in touch with you. Thank You.

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Address: New Delhi, Delhi, 110016

Hello,

My insurance soft copy is not received. I have received a call from the customer care for the feedback and i had given the feedback regarding same. But still my issue has not been resolved. I have made the transaction for my 4 wheeler on 9th nov 2018.
Policy no. : s8536706
Transaction id : pcmp[protected]
Email id : [protected]@gmail.com

Please look into the matter.

Thanks
Deepali shembekar

Dec 26, 2018

Complaint marked as Resolved

Bharti AXA customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2018

Bharti AXA Customer Care's response Dear Deepali, we deeply regret the inconvenience caused to you. We have forwarded your concern to our team. They will be connecting with you shortly. Kindly bear with us in the interim. Thank You.

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Address: 110096

Dear sir,

I am amod kumar, i have purchased above policy from bharti axa life insurance. I want to return it and want my deposited amount rs. 41666/-back.

I have bought this policy because mr. Sunil ([protected]) and mis. Priya ([protected]) from city finance have assured me that if i bought this policy then i will get 500000/- loan amount without interest and tenure will be 12 year.

But still i didn't get the loan and now they are not picking my phone call. I think these are fraud people.

As i am unable to continue this policy further so request you to please take back your policy and give me my deposited amount. I will be very thankful to you.

I will wait for your positive response.

Best regards
Amod kumar
[protected], [protected]

Dec 21, 2018

Complaint marked as Resolved

Bharti AXA customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2018

Bharti AXA Customer Care's response Dear Sir, we are extremely apologetic about the inconvenience caused to you in this regard. We've forwarded your concern to our team. Please allow us some time, for our team to look into this and get back to you on the same. Thank you for your cooperation.

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Address: 560010

Website: www.bharti-axagi.co.in

Hi,

My car insurance policy no is i2059623 and renewal transaction id is baxagemlp[protected].

My car insurance was renewed before expiry (I. E 5th of november) using the link provided by the customer care person after which i am calling daily for renewed insurance copy which they are unable to provide. Its been 5 days and i am calling customer care daily for the same and there is no solution provided till now.

The customer care is the worst service and even after holding the call in queue for more than an hour once they receive the call they will we will get back to you in few minutes and will put it on hold and there is no response at all even after half an hour. I am fed up of the bharathiaxa system and customer service.

I don't have any proof other than the transaction copy to provide for traffic police and i am paying fine for the problem form the bhartiaxa insurance company. Because of this i am unable to take my car out.

I am unable to find any solution other than raising the complaint here.

Let me know if any other details is required.

Hope this resolves.

Sincerely
Uday gowda

Dec 18, 2018

Complaint marked as Resolved

Bharti AXA customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2018

Bharti AXA Customer Care's response Dear Uday, we deeply regret the inconvenience caused to you. Kindly also share your contact details with us, for our team to get in touch with you. Thank You.

Nov 13, 2018

Updated by Uday Gowda I have been daily calling the customer care for some information about the renewed insurance policy copy. But till now no response.

When customer care people cant provide any solution or at-least respond to my call then how i will get any solution from anywhere else?

I have already provided my policy number (i2059623 ) in above complaint and you have all the information in that however if you want to call me you are free to do so to my number +91-[protected] (No Spam calls please).

I am paying the premium for my protection and the company(BhartiAXA) which provides doesn't have any responsibility towards me and only interests in premium amount i pay then whats the use with such a insurance company. I will never recommend BhartiAXA to anyone and if this continues BhratiAxa is going to loose lot of customers.

Verified Support

Nov 15, 2018

Bharti AXA Customer Care's response Dear Uday, Please be assured that we highly value your concern and that our customers have always been our priority. We have already forwarded your concern to our team. They will be connecting with you very soon. Thank you for your patience.

Nov 15, 2018

Updated by Uday Gowda Finally received the copy of renewed insurance but the receipt provide and renewed policy payment mentioned in the renewed copy is less than the amount paid.

Means the the link which BhartiAxa sent to pay the policy premium and the amount i paid is 19501.00/- (Payment Reference No: PHMP[protected]) rupees and amount mentioned in the invoice copy (Invoice No:: [protected]) and the renewal copy is 18, 514.65/- rupees. Its like the link which customer people provided is having 986.98 Rupees more which they have made me pay as extra.I had called again customer care and raised this concern and requested (Request Id ::[protected] to revert the extra amount paid.

Waiting for the response from the customer care.

However thanks BharthiAxa for finally providing the renewal insurance copy after such a delay.

I am not going to mark this complaint as resolved until i get a resolution for the extra premium amount which customer care had made me pay.

Cheers
Uday Gowda

Verified Support

Nov 16, 2018

Bharti AXA Customer Care's response Dear Uday,
We sincerely apologize for the inconvenience caused. The policy document has been shared on your mail ID.
Thank You.

Nov 23, 2018

Updated by Uday Gowda BharthiAXA are you people planning to resolve the problem ? its still open.. Why so much of irresponsibility?

Please resolve the problem as soon as possible.

Awaiting for your resolved reply..

Thanks
Uday Gowda

Nov 29, 2018

Updated by Uday Gowda The problem is still not resolved its been more than a month.

BharthiAXA is the worst, irresponsible insurance company. Never buy any insurance from BharthiAXA.They dont value customers.

They are just behind the money you pay as premium.If you get any insurance finally you are going to suffer running behind those people for everything.

BharthiAXA is a fraud...

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Website: www.bharti-axagi.co.in

Yesterday I.e. on 8th November 2018, I have renewed my bike insurance policy via the link sent by person claiming Bharti axa’s employee and he called me from number ‭+[protected]‬ and I have paid 2447.32 rupees via paytm option from billdesk service . But after payment nothing was generated on the screen and I have received mail that about my transaction history . I had called Bharti axa customer care but they said to send informations about payment at customer.[protected]@bhartiaxa.com and I sent mail also about my information but too no reply .. please send me my insurance policy soft copy or scanned copy via email to vishalbhat.[protected]@gmail.com and I have attached proof of payment sent by bharti axa after payment done . Please help

Nov 10, 2018

Complaint marked as Resolved

Resolved

Bharti AXA customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2018

Bharti AXA Customer Care's response Dear Sir, we deeply regret the inconvenience caused to you. Thank you for sharing your details with us. We've forwarded your concern to our team. They will be connecting with you shortly. Kindly bear with us in the interim.

Verified Support

Nov 13, 2018

Bharti AXA Customer Care's response Dear Sir,
We write this with reference to your concerns below.
We have shared the policy on your e-mail ID, and we sincerely regret the inconvenience caused in this regard.
Thank You.

Bharti AXA Complaints & Reviews

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Bharti AXA reviews & complaints page 18

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