Bharti AXA Complaints & Reviews

Dear Sir/Madam,

Please be informed that I purchased a Home Loan Protection Plan (HLPP) from Bharti-Axalife insurance company for financial protection of my family against PNB Housing Finance home loan in the year 2016. The Certificate of Insurance is attached for reference. The insurance policy was recommended by the lender PNBHFL along with home loan.

Policy Name: Bharti AXA Life Loan Secure and Bharti AXA...

Bhartiaxa has fraud mc bc chutia agent like aditya chauhan mob no [protected]. He cheated the customer miss guading them to offer reliance tower with the policies (One time). He cheated me with the 2 policy no[protected]&[protected]. But after one year there is no tower and company ask to pay premiem otherwise policies will be lapsed. Bharti axa is a fraud company that has fraud agent like bc mc chutia aditya chauhan mob no [protected]. Lets expose this fraud company and the agent. Beware... Beware...
Beware.
. Don't buy any policy from this fraud company. Company cheated the customer with the fraud agent like bc mc agent
. I am crying for my money that company has eaten up
If the company is alive please give my money

Bharti axa life insurance company chor hai isne apni company mai chor and lutere agents appoint kiye hue hai fraud krne ke liye my policy no [protected] and i never met with any bharti axa life insurance person your agent done my policy with forged sign and your company not take the action against your fraud employees and not refund my money and also harassed me with stupid reply so pls don't force me to use abuses language for your md and company refund my money i demand my money not begging so pls do the needful

I have raised a claim on 15 march 2018, multiple people from claim department are asking me documents, i have sent to two persons and still the claim is not approved, they were saying, they need the rc, my daughter has misplaced the rc and i have softcopy of one side of it, they wanted rc extract from rto. I didnt know that they were waiting for this document till i called them, after 4 days, now i have submitted the rc extract, they have come up with one more thing, date on claim record is not correct. The customer care lady might have written it wrongly or i might have said it wrongly, but they can not correct the record, he is now waiting for the telephonic conversation. I dont know what will he do listening to it, if he cannot correct it. They are simply delaying the process, they have taken the customer for granted, i am very much frustated. The guy who is handling my claim is shaik sattar, his number is[protected], i dont know why he is delaying the process, is he over occupied or not capable or inexperienced, i dont know.

Sir help me my transaction refernce nub - lhmp[protected] pement date & time
Attach file my mob no - [protected] renew car policy plases send my policy
Imeget
Mar 7
R,
Motor
Mar 15 (6 days ago)
To me

Dear sir,

Thank you for trusting us to be your source for car insurance. We appreciate your kind response and are especially grateful for the recent telephonic conversation with us.
Please check the details of your quotation for car insurance policy. We are proud to welcome satisfied customer and look forward to many years of working together.

Smart drive policy :

Key benefits

24 x 7 claims help
Get no claim bonus up to 50%
Labor charges will be covered 100% at the time of accidental claim under this policy
At the time of total loss or theft company will give you 100% idv.

Comprehensive car policy contains three parts:

1. Own damage cover
2. Third party liability
3. Personal accident cover for owner/driver

Loss of or damage to the vehicle insured

The company will indemnify the insured against loss or damage to the vehicle
Insured hereunder and / or its accessories whilst thereon

I) by fire explosion self ignition or lightning

Ii) by burglary housebreaking or theft

Iii) by riot and strike

Iv) by earthquake (Fire and shock damage)

V) by flood typhoon hurricane storm tempest inundation cyclone
Hailstorm frost

Vi) by accidental external means

Vii) by malicious act

Viii) by terrorist activity

Ix) whilst in transit by road rail inland-waterway lift elevator or air

X) by landslide rock slide.

Xi) towing facility upto rs.1500.

Depreciation cover it means bumper to bumper

Key features of depreciation cover

100% repayment on the depreciated parts at the time of claim settlement
Avail repairing & replacement costs of fiber glass, rubber, tyres, batteries, air bags, nylon, and plastic parts, engine, denting painting and all glasses.
Selvages will be covered 100% at the time of claim.

Insured declared value incl. Non elec accessories rs.600, 000 rs.600, 000 age of vehicle as per yr of manf. Upto5yrs
Elec acc value (Imt 24)

Zone b
Bi fuel system (Imt 25)

Cubic capacity 1001to1500
Invoice value

Seating capacity 7

Type of cover comprehensive
Premium calculation
Od calculation
Tp calculation
Basic od
Rs.19, 146
Basic tp
Rs.2, 863.00
Elec acc (Imt 24)
Rs.-
Do you wish to restrict tppd cover to rs 6000/- no rs.2, 863.00
Does the vehicle carry manf fitted bifuel/cng kit (Imt 25) n rs.-
Bi fuel system (Imt 25)
Rs.-
Basic od
Rs.19, 146
Basic tp1
Rs.2, 863.00

Pa to owner driver y rs.100.00

Unnamed pa to passangers (Imt 16) 0 rs.-

Ll to paid driver (Imt 28) n rs.-

Total tp premium
Rs.2, 963.00

Add on covers

Segment of vehicle muv
Basic od2
Rs.19, 146.00 plan code vehicle age third year
Voluntary excess 0 rs.- a1 depreciation cover yes rs.3, 000.00

Anti theft (Imt 10) n rs.-

Handicap (Imt 12) n rs.-

Aai (Imt 8) no -

Aai expiry date

Rs.19, 146.00

Ncb 25% rs.4, 787

Loading/discount (%)
Rs. (7, 898)
Total add on premium
Rs.3, 000.00
Total od premium
Rs.6, 462.00
Total tp premium
Rs.2, 963
Load / dis (%) for issuance -55.0% premium posting

-55.0 total premium
Rs.12, 425

-55.000 gst @ 18%
2, 237

-55.000% total payable
Rs.14, 662
Version 1.41

Regards,
Bharti axa
Dushyant

I have applied for the claim on 8th march and surveyor was just visited the service centre and mentioned that out of 3 damages only one damage can be covered, after heated discussion he agreed to visit the spot then he agreed everything was proper and complete approval will be given for all three damages. But next morning when i called to his manager he adamantly told that he is going to approve only two damages (One more damage accepted after spot visit) and he is not approve third damage who is so arrogant and was not even proper/valid reason behind not approving the third one. Really ridiculous people who dont even what would be process and how to speak to the customer and what should be needed for completing the claim process soon. Its been already more than 8 days since i have raised the claim but no proper explaination and no updates on why third damage cannot be approved and he was saying do what ever u want i will give you approval only for two damages. One of the worst insurance company dont ever never go for bharati axa insurance. Claim no # i8m02o2t. I am not sure how many days do they take simple claim and who is going to bear my daily expenses as the car was still in service centre waiting for claim process to finish.

Hi,

This is regarding my renewal policy.

I have renewed on 6th but i did not get renewal document.

After calling so many times, there is no resolution.

Mr prasad is executive who attended my call and arrogant on the customer. He did not even transfer/escalated my call.

This is how you treat your customer.

I will not continue with this kind of service. I will raise a complaint to irda on this.

If traffic police charge fine who will pay and if something happens to a vehicle who is responsible,

Thanks
Suresh

Res
My father admitted 12/11/2017 for DENGUE FEVER AND ANAEMIA(MIX). why submitted below mail investigation report.?Because this matter did not
match your query. This is clearly herresment to policy holder.

My name is Anil RAMCHANDRA gor. I have one mediclaim policy Bharti axa general insurance company. My policy no Q0042048
1year policy. I hospitalized at 12/11/2017 pramukh swami hospital adajan surat. I have registered claim FHPL TPA 14/11/2017. My claim no is Q0257051. I have submitted all required documents for this claim. my claimed settled 20/12/2017.but amount not received my bank account.. FHPL send msg me my claim settled but Bharti Axa general insurance company not paying my claim amount.i also complain FHPL TPA your helpline not working.



What solution regarding claim no Q0257051. All document send last week but
process not completed. Mam already 4 month gone but claim is under process
Mr sujal told to me second time all document scan&send me by mail. after
my claim process completed. Madam this is very rediculaus scenario. Please
mam all document send you last week and your confirmation revert back. So
why complication create claim. I told you Mr. Sajal your query not match
my claim history. But he forced me query report send. I told him your query
send Bharti AXA laterpad to my home address or my scan my mail id. Bcs
hostpital want me Query Send me Bharti AXA laterpad. So please settle my
claim regarding this history.

Policy no hax s6332476 this policy is applicable for my hundai eon car policy issue date 17 apr[protected] my car got accident at bhiwadi mode due to some unavoidable circumstances and right side axcel got damage today i have visited at jvm hundai service centre at bhiwadi rajasthan the surveyor denied that company will not give any insurance claim to me cylincer got totally damage and also right side axcel but surveyor said its not a accident case even cylincer out diameter reduced from 50 mm to 5 mm but stll its not a accident case as per surveyor how is it possible if claim will not proceed from your side i will never use bharti axa service in future becasue its my first experience with you and its very very poor now it becomes difficult to me to convince to surveyor of bharti axa general insurance member some one also offered me to pay rs 2000 to pass claim at service center i do not know the name of that person now my query is that is it the right way to pass claims i just want to claim against the accidental damage so please proceed i am using bharti axa insurance services from last 3 years after getting positively feedbacks from my friends before 3 year i had used other insurance company and not having any complaints against them it is my first claim from bharti axa and experience is very very bad my request to pass my claim form otherwise i will never used bharti axa

I mr. K i chandarana brought a health insurance frm bharti axa general insurance company online and made payment for the same through my debit card on 13/12/2017, i was told that i would be sent the soft copy of the policy on my mail address within 4-5 working days, which i received though a bit late
About hard copy of my policy i was told that it will be delivered to my address within 10-15 working days which is not yet done. It has been 3 months i brought policy n still i m waiting for my documents. Attendents at the bharti axa only keep saying that i will get my documents soon, with no results
Somewhere now i feel i hv been cheated by the company, bharti axa, m clueless what should i do to get my policy documents?

Dear sir,

Yesterday and today, i received call from different numbers claiming to be from bharti axa life insurance company. They explained me about bharti axa elite plan. They called me from 3 different numbers in last 2 days (6&7 march 2018). They were forcing me to buy insurance on women's day special offer.
Today when i denied to take insurance, they started talking to me in rough manner.
Following are their...

I am from assam...in our family my me nd my father insurance policy with bxalife... My father is old man... I stay far away from him... He send premium to bxalife insurance guwahati office but they don't send any receipt nd not even aknowledgent to us... If we call them they don't receipt the call... Very very very poor standard of management. If this is way they behave with customers den the company will never grow.

I hold a automobile insurance from bharti axa for my sx4. I am a law abiding citizen of india and have been associated with different insurance companies on various levels. Recently i happen to submit a claim for my car insurance no. I8m02j1c

My car (Sx4- mh 01 ae 6398)

Bharati axa assigned me a surveyor named "sameer wesavkar". Instead of helping us mr. Wesavkar says very rudely says "i dont think the claim is true" i was shocked to hear such bold statement which directly accuses me of lying. Does bharati axa work on such assumptions made by their surveyors???

He also said "i will send you the pictures of the vehicle which were clicked at the time of giving insurance as a proof" i said ok... 5 days have passed mr. Wesavkar has failed to send me the pictures, he very rarely answers his calls, nor does he reply to my emails (I have sent him 3 emails as of today and i have them as proofs) when i told him that i will escalate the matter he says "do what ever you want"
My car is still in the garage, will the company or wesavkar himself is going to pay my consequential losses??

This is the second time i am buying an insurance from your respectable company with a fate of sincerity but i am sorry to say that i am utterly disappointed with the service. Had i knew that this company has such low standard employees, i would have never purchased your insurance, nor recommend others.

We raised a claim on 19th february 2017. The claim handler gave wrong information to the approval team. He uses unethical language. We want alternate claim handler. We paid 45k insurance premium in three years now our claim value is 15k for that also the bharati axa has rejected the claim.
We want full claim.
We request you to address this issue asap

R/sir
I got an accident and my Activa 3g (12AA0174) damaged and I gave it to lochab Honda for repair and asked for insurance claim. In which I expend 12800/- RS and lochab Honda said you will get your claim in 15 days after one month i got SMS from Bharti axa in which settled amount show 6542/- I cal to trilok chand asser of Bharti axa and he said there is some mistake in your Activa 12800/- is not expend you will call to lochab Honda I went to lochab Honda and meet to Devender and he said I talked to trilok Chand you will get your all money but they credit only 6542/- RS after that I call to Devender and trilok Chand they said it mistake of lochab and bharti axa but distribute of both I loss my claim. So I request you to settle my claim and I have zero Dept insurance.
Policy no. is S5316813. My contact details is Ajay Kumar s/o sh. Suresh Kumar H.No. 478, Ward no. 25 Patel Nagar Rohtak. Mobile no. Is [protected] & [protected]

I have issued Bharti Axa Elite advantage Pension plan in August 2017.
It was issued by Bharti Axa License sells department seating at Thane ( Mumbai).

1) Executive Jayesh and Vanita called me and they informed that this policy is of 20 years, but you have option of taking amount once it will complete maturity period i.e 12th year. They told that on 12th year completion I will get sum of rupees 12, 38, 000 (12, 38, 000= Surrender value of 12th year + sum assured + 5% of future payouts).
2) I raised few question to them which were answered by them and they have explained same benefits.
3) 3 month later I refer one of my friend for policy and he had the same question which was resolved by them .
4) Later on we called customer care for details of return and we came to know that resolution of queries have been done by complaint Bharti axa Liscence team not grivinace team.
5) after Providing all recordings to their sales team Bharti Axa is still investigating the matter from 2 months rather than taking action on Sales executive ( Vanita and Jayesh). Bharti Axa simply entertaining to mis selling of policy.
6) they are providing the declination letter as I am willing to take this up to IRDA india.

Jayesh:[protected]
vanita : [protected]

Res
My name is anil ramchandra gor. I have one mediclaim policy bharti axa general insurance company. My policy no q0042048
1year policy. I hospitalized at 12/11/2017 pramukh swami hospital adajan surat. I have registered claim fhpl tpa 14/11/2017. My claim no is q025701. I have submitted all required documents for this claim. My claimed settled 20/12/2017my father admitted 12/11/2017 for dengue fever and anaemia (Mix). Why
submitted below mail investigation report.? Because this matter did not
match your query. This is clearly herresment to policy holder.

if not solved my claim otherwise all documents with file submission to
irda.

Dear all,
I have paid my insurance amont online on 29th of june 2017. But when i called customer care number to fill my aadhaar number, they are saying your policy is not in force due to non payment of premium. And they are also saying please send us a email with attachment of bank statement. I felt very bad and i felt this is a kind of harassment to the prompt customer who is paying his premium regularly in time. I request the company people to educate customer care executives to give best service to their customers in this regards.

Best regards,
Ramnath bhandarkar

Policy no:[protected]

Every day i am calling to customer care. Every day they told that you have to wait for 1day to get the policy it is under process. As per the instructions policy should be issued with in 3 to 5working days. As per customer care person name mr. Arjun from mumbai he instruct and guide me to make payment through quick pay. And the payment is successfully made on[protected]. Today (23/2/18) mrs. Suhasini customer care representative is forward my call to financial team. He taken all details and told that he call back me with in 10 minutes. After 2hrs mr. Arjun is called he is in the off of bharti axa insurance. Once again he taken all details and checked. And the finally told that your policy is not generating. Your amount is refund in 21 day's. I agree with the refund and i asked him to give me any reference number or any email reference for the refund status. He agreed he told that he send an email to me. But after 4hrs i checked my email but i am not received any email. Once again i called to customer care mrs. Sahera told that your policy is under process and pending status and not mentioned for refund. She roughly told that if you you want refund write to customer service department by email she told.
My problem is that on 28/2/18 my policy is going to expired. I have to renewal my policy. Mr. Arjun told that your policy is not generating your amount will be refund but he is not maintain for refund. Mrs. Sahera told that your policy under process. And every day customer care representative told that your policy under process.
I don't no what kind of service giving to the customer's. Why it is in pending. What kind of information giving to customer's. I am from 2015 customer. For the same vehicle and all details are same. Why it is in pending status. If you are giving this type of service to renewal a policy. You think what service is giving for claims. I don't know what to do. My policy is expired on 28/2/18. You people giving very worst service to customer. This is my policy details for your reference. As soon as possible please solve my problem. Other wise i post a complaint against you and in social media.
Company name: bharti axa general insurance

Name : ibrahim khaleelulla khan
Application/reference no (If any) : fa0102
Mobile number : [protected]
Email id: [protected]@gmail.com
Payment amount (Rs ps) : 1087.00
Payment date :[protected]:44:27
Transaction identification number : lic[protected]

Respected sir/mam,
This is to bring into your kind consideration a fraud case. The details of the fraud person (S) are as follows:

Name of fraud person (Manager name) : vivek bahadur

Branch name : bharti axa, hathi badkala, dehradun uttarakhand

Manager phone no. : [protected]

Advisor: shikha, code: 160199, contact no. : [protected]
Policy no. :[protected]

The phone number mentioned in the policy is [protected] but this phone number neither belongs to me nor any of my family members.

The manager had tried to fool us by taking an amount of rs 50, 000/-, mentioning someone else's mobile number in the policy, and fake promises that we have to submit money (Amount of rs 50, 000/-) only one time.

I want my money (Amount of rs 50, 000/- with interest) back or provide me with a bond paper of one time payment only.

I request you to look into this matter and take appropriate actions against the manager (Vivek bahadur).

This is a request to reply within one week or else i will have to look for other options.

Thanks and regards,
Chandra prakash
Mob. No. : [protected]