Bharti AXA Complaints & Reviews

Dear sir,

I am rahul kumar 1st owner of my car honda city hr10aa6277.
I renew my car policy at 25th march 2018 but i didn't receive hard copy of my policy till date, i had been communicate so many times with bharti axaa customar executive but not satisfied with policy answer.
It is request to please provide me my hard copy of policy asap
Policy no. Is - s8578013
Mob. -[protected]
Name - rahul kumar
Car - honda city
Car no. - hr10aa6277

Sir/madam

I have 0 dap insurance policy holder of your company.
I have a eon era, was got accedent and both of bumffer was damaged. I had contact durga moters rohtak for cashless claim but surviovr mr. Bijender singh after 10 days said that in both of these only one bumffer can be claimed and said you wish choice frount or back.

I hv taken your 0 dat policy on dated 2-2-2018.

I was told to mr. Bijender singh company surviour about little accedent but mr. Bijender not agree for giving both bumffer and to indicating some demands.
I said to mr bijender i hv odap policy holder of your company why are gave you xyz..

My car eon 1007 stand on durga moters cont.20days...

I am govt servent... Againt for this process of corrption.

You are humbly requested to kindly repear or change my car's bumffers earliest.

Thanksful for that

Mr pardeep
Mob [protected]
Rohtak haryana

Claim no - i8m032f0
Customer name - pardeep
Customer contact no - [protected]
Workshop contact no - [protected]
Vehicle no - hr12ab1007
Model - eon
Workshop name - m/s durge motors-rohtak-hr

Sir. Mene mexlife ki ek policy li thi. Jiska policy no.[protected] hai. Sir january me ek call aaya k iska benifit apko nhi milega, iska sara benifit apke ajent ko jayega jo iska bonus bn rha h. Fir inhone kaha k apko ek kist or deni pdegi fir chahe ap ise nikal skte h. Inhone bharti axa k nam se cheq liya or ek nayi policy muje bhej di. Unhone kaha k aap 4 march ko ise nikal skte h. Jb mene ise nikalne ko kaha to ab 35200 rs. Or mang rhe h gst tex k tb apko milegi jb ap ye cheq denge.
Sir inhone jo policy mujhe di uska no h [protected]. Unka no h [protected]. Ashish gupta. Or mera no [protected]. Please help me. Dcsoni

Please provide as much as possible information. We have all the call records of them. To start the policy they were calling us everyday. They told us that we will give u a loan of $5, 00, 000 and when we start the policy they just keep on giving only dates. They both of them are your only company agent. They take ours 25, 700Rs we want this money back otherwise we have another choice. We will complain the fir in the police about your company bharti-axalife

Receiving calls continuously from this number [protected] saying that it is some pradeep who wants to sell me some wealth management tips.. This is so disgusting that i am unable to even express myself now. He tells me that i must be in a mental hospital because i asked him if he even knew me name or was calling blindly.
This is my number and he has been calling it continuously since the afternoon[protected].
Have you people no shame at all? And is this kind of marketing the thing that gets you customers these days? Shame on you. I will try and put this on social media as well, let us see how you can get away with this kind of cheap harassment.

I had lodged a claim against theft of two-wheeler in april 2017. Firstly they had demanded a number of documents to submit which is very difficult and really very tough task to get and collecting a common man.in which they did not give any cooperation they behaved like i did a crime by claiming to behave like a stranger. Although i had summited all documents, they demand another one and when i request to guide and help they are behaving like a stranger, i misbehaved and tourcherd that i will close your case and will not give your claim. I am harassed while fulfilling their demands and requirements they did not give proper reply when i calling to customer care i did only formality they said i did not know please contact claim handler. It 1year plus my time and money both wasted so much. Their intensity is to leave my claim by harassment and forget the claim. Claim handler is not co-operating and talk properly. Claim id c1248074. Mr sambhunath is claim handler. He is torchering and misbehaving and saying i will close your case and give wrong reason.

I did claimed yesterday regarding policy no haxs6362447 of xcent car but bharti axa insaurance is not covered complete damage parts of the car, insaurance is zero debt but company is saying that will only one part, it is very bad customer service and also cheating with me, i have also called to customer care two or three times but customer care is not correct solution and also give me wrong number of claim handler of amit kumar singh which number is from haryana, please provide me solution thanks

Sir i m manjeet singh sobeg singh huf my vichele mp48bc8100
due insurance date is 24/03 i had made payment on same day but till now they havent send me the policy and i have continously calling on customer care but no proper response regarding my issuse and i had also draft so many mails but they are not doing my work and i have send the payment details to the comopany they after that they again agian asking me the same
kindly see to it because i had a mental tension about the behaviour of company and i also had a complaint id 01245146

I have taken bharti axa policy on[protected] then I requested for my 1st claim after 20 days that was rejected by Mr.Bharvi sharma he said it was no claim bonus policy I still waited 2 mnths for there response then after no response I took my bike for service outside nd spent 10k on bike.Again I visited to bharti axa branch in pritam pura, talk to Bharvi ji and give him money to correct the policy his employ check the bike standing in parking take pictures of bike then again I asked if there is any issue now they no now all is okk u have given money ur work is done. Then on[protected] again I given bike to claim then bharvi said ur bike is already broken and we don't have any pic of that, I have shown the bike to them in branch nd he has taken pictures of bike.And ur terms nd condition says if anyone bike is damage u takes its pics but u haven't done anything like dis... ..so can u plzz tell me is ur policy is fake or we people r fools, is there is any value of our money we r iņvesting on ur stupid policies ...plz rply fast to dis my bike is on service center still now.

Bhartiaxa has fraud mc bc chutia agent like aditya chauhan mob no [protected]. He cheated the customer miss guading them to offer reliance tower with the policies (One time). He cheated me with the 2 policy no[protected]&[protected]. But after one year there is no tower and company ask to pay premiem otherwise policies will be lapsed. Bharti axa is a fraud company that has fraud agent like bc mc chutia aditya chauhan mob no [protected]. Lets expose this fraud company and the agent. Beware... Beware...
Beware.
. Don't buy any policy from this fraud company. Company cheated the customer with the fraud agent like bc mc agent
. I am crying for my money that company has eaten up
If the company is alive please give my money

Bharti axa life insurance company chor hai isne apni company mai chor and lutere agents appoint kiye hue hai fraud krne ke liye my policy no [protected] and i never met with any bharti axa life insurance person your agent done my policy with forged sign and your company not take the action against your fraud employees and not refund my money and also harassed me with stupid reply so pls don't force me to use abuses language for your md and company refund my money i demand my money not begging so pls do the needful

I have raised a claim on 15 march 2018, multiple people from claim department are asking me documents, i have sent to two persons and still the claim is not approved, they were saying, they need the rc, my daughter has misplaced the rc and i have softcopy of one side of it, they wanted rc extract from rto. I didnt know that they were waiting for this document till i called them, after 4 days, now i have submitted the rc extract, they have come up with one more thing, date on claim record is not correct. The customer care lady might have written it wrongly or i might have said it wrongly, but they can not correct the record, he is now waiting for the telephonic conversation. I dont know what will he do listening to it, if he cannot correct it. They are simply delaying the process, they have taken the customer for granted, i am very much frustated. The guy who is handling my claim is shaik sattar, his number is[protected], i dont know why he is delaying the process, is he over occupied or not capable or inexperienced, i dont know.

Sir help me my transaction refernce nub - lhmp[protected] pement date & time
Attach file my mob no - [protected] renew car policy plases send my policy
Imeget
Mar 7
R,
Motor
Mar 15 (6 days ago)
To me

Dear sir,

Thank you for trusting us to be your source for car insurance. We appreciate your kind response and are especially grateful for the recent telephonic conversation with us.
Please check the details of your quotation for car insurance policy. We are proud to welcome satisfied customer and look forward to many years of working together.

Smart drive policy :

Key benefits

24 x 7 claims help
Get no claim bonus up to 50%
Labor charges will be covered 100% at the time of accidental claim under this policy
At the time of total loss or theft company will give you 100% idv.

Comprehensive car policy contains three parts:

1. Own damage cover
2. Third party liability
3. Personal accident cover for owner/driver

Loss of or damage to the vehicle insured

The company will indemnify the insured against loss or damage to the vehicle
Insured hereunder and / or its accessories whilst thereon

I) by fire explosion self ignition or lightning

Ii) by burglary housebreaking or theft

Iii) by riot and strike

Iv) by earthquake (Fire and shock damage)

V) by flood typhoon hurricane storm tempest inundation cyclone
Hailstorm frost

Vi) by accidental external means

Vii) by malicious act

Viii) by terrorist activity

Ix) whilst in transit by road rail inland-waterway lift elevator or air

X) by landslide rock slide.

Xi) towing facility upto rs.1500.

Depreciation cover it means bumper to bumper

Key features of depreciation cover

100% repayment on the depreciated parts at the time of claim settlement
Avail repairing & replacement costs of fiber glass, rubber, tyres, batteries, air bags, nylon, and plastic parts, engine, denting painting and all glasses.
Selvages will be covered 100% at the time of claim.

Insured declared value incl. Non elec accessories rs.600, 000 rs.600, 000 age of vehicle as per yr of manf. Upto5yrs
Elec acc value (Imt 24)

Zone b
Bi fuel system (Imt 25)

Cubic capacity 1001to1500
Invoice value

Seating capacity 7

Type of cover comprehensive
Premium calculation
Od calculation
Tp calculation
Basic od
Rs.19, 146
Basic tp
Rs.2, 863.00
Elec acc (Imt 24)
Rs.-
Do you wish to restrict tppd cover to rs 6000/- no rs.2, 863.00
Does the vehicle carry manf fitted bifuel/cng kit (Imt 25) n rs.-
Bi fuel system (Imt 25)
Rs.-
Basic od
Rs.19, 146
Basic tp1
Rs.2, 863.00

Pa to owner driver y rs.100.00

Unnamed pa to passangers (Imt 16) 0 rs.-

Ll to paid driver (Imt 28) n rs.-

Total tp premium
Rs.2, 963.00

Add on covers

Segment of vehicle muv
Basic od2
Rs.19, 146.00 plan code vehicle age third year
Voluntary excess 0 rs.- a1 depreciation cover yes rs.3, 000.00

Anti theft (Imt 10) n rs.-

Handicap (Imt 12) n rs.-

Aai (Imt 8) no -

Aai expiry date

Rs.19, 146.00

Ncb 25% rs.4, 787

Loading/discount (%)
Rs. (7, 898)
Total add on premium
Rs.3, 000.00
Total od premium
Rs.6, 462.00
Total tp premium
Rs.2, 963
Load / dis (%) for issuance -55.0% premium posting

-55.0 total premium
Rs.12, 425

-55.000 gst @ 18%
2, 237

-55.000% total payable
Rs.14, 662
Version 1.41

Regards,
Bharti axa
Dushyant

I have applied for the claim on 8th march and surveyor was just visited the service centre and mentioned that out of 3 damages only one damage can be covered, after heated discussion he agreed to visit the spot then he agreed everything was proper and complete approval will be given for all three damages. But next morning when i called to his manager he adamantly told that he is going to approve only two damages (One more damage accepted after spot visit) and he is not approve third damage who is so arrogant and was not even proper/valid reason behind not approving the third one. Really ridiculous people who dont even what would be process and how to speak to the customer and what should be needed for completing the claim process soon. Its been already more than 8 days since i have raised the claim but no proper explaination and no updates on why third damage cannot be approved and he was saying do what ever u want i will give you approval only for two damages. One of the worst insurance company dont ever never go for bharati axa insurance. Claim no # i8m02o2t. I am not sure how many days do they take simple claim and who is going to bear my daily expenses as the car was still in service centre waiting for claim process to finish.

Hi,

This is regarding my renewal policy.

I have renewed on 6th but i did not get renewal document.

After calling so many times, there is no resolution.

Mr prasad is executive who attended my call and arrogant on the customer. He did not even transfer/escalated my call.

This is how you treat your customer.

I will not continue with this kind of service. I will raise a complaint to irda on this.

If traffic police charge fine who will pay and if something happens to a vehicle who is responsible,

Thanks
Suresh

Res
My father admitted 12/11/2017 for DENGUE FEVER AND ANAEMIA(MIX). why submitted below mail investigation report.?Because this matter did not
match your query. This is clearly herresment to policy holder.

My name is Anil RAMCHANDRA gor. I have one mediclaim policy Bharti axa general insurance company. My policy no Q0042048
1year policy. I hospitalized at 12/11/2017 pramukh swami hospital adajan surat. I have registered claim FHPL TPA 14/11/2017. My claim no is Q0257051. I have submitted all required documents for this claim. my claimed settled 20/12/2017.but amount not received my bank account.. FHPL send msg me my claim settled but Bharti Axa general insurance company not paying my claim amount.i also complain FHPL TPA your helpline not working.



What solution regarding claim no Q0257051. All document send last week but
process not completed. Mam already 4 month gone but claim is under process
Mr sujal told to me second time all document scan&send me by mail. after
my claim process completed. Madam this is very rediculaus scenario. Please
mam all document send you last week and your confirmation revert back. So
why complication create claim. I told you Mr. Sajal your query not match
my claim history. But he forced me query report send. I told him your query
send Bharti AXA laterpad to my home address or my scan my mail id. Bcs
hostpital want me Query Send me Bharti AXA laterpad. So please settle my
claim regarding this history.

Policy no hax s6332476 this policy is applicable for my hundai eon car policy issue date 17 apr[protected] my car got accident at bhiwadi mode due to some unavoidable circumstances and right side axcel got damage today i have visited at jvm hundai service centre at bhiwadi rajasthan the surveyor denied that company will not give any insurance claim to me cylincer got totally damage and also right side axcel but surveyor said its not a accident case even cylincer out diameter reduced from 50 mm to 5 mm but stll its not a accident case as per surveyor how is it possible if claim will not proceed from your side i will never use bharti axa service in future becasue its my first experience with you and its very very poor now it becomes difficult to me to convince to surveyor of bharti axa general insurance member some one also offered me to pay rs 2000 to pass claim at service center i do not know the name of that person now my query is that is it the right way to pass claims i just want to claim against the accidental damage so please proceed i am using bharti axa insurance services from last 3 years after getting positively feedbacks from my friends before 3 year i had used other insurance company and not having any complaints against them it is my first claim from bharti axa and experience is very very bad my request to pass my claim form otherwise i will never used bharti axa

I mr. K i chandarana brought a health insurance frm bharti axa general insurance company online and made payment for the same through my debit card on 13/12/2017, i was told that i would be sent the soft copy of the policy on my mail address within 4-5 working days, which i received though a bit late
About hard copy of my policy i was told that it will be delivered to my address within 10-15 working days which is not yet done. It has been 3 months i brought policy n still i m waiting for my documents. Attendents at the bharti axa only keep saying that i will get my documents soon, with no results
Somewhere now i feel i hv been cheated by the company, bharti axa, m clueless what should i do to get my policy documents?

I am from assam...in our family my me nd my father insurance policy with bxalife... My father is old man... I stay far away from him... He send premium to bxalife insurance guwahati office but they don't send any receipt nd not even aknowledgent to us... If we call them they don't receipt the call... Very very very poor standard of management. If this is way they behave with customers den the company will never grow.

I hold a automobile insurance from bharti axa for my sx4. I am a law abiding citizen of india and have been associated with different insurance companies on various levels. Recently i happen to submit a claim for my car insurance no. I8m02j1c

My car (Sx4- mh 01 ae 6398)

Bharati axa assigned me a surveyor named "sameer wesavkar". Instead of helping us mr. Wesavkar says very rudely says "i dont think the claim is true" i was shocked to hear such bold statement which directly accuses me of lying. Does bharati axa work on such assumptions made by their surveyors???

He also said "i will send you the pictures of the vehicle which were clicked at the time of giving insurance as a proof" i said ok... 5 days have passed mr. Wesavkar has failed to send me the pictures, he very rarely answers his calls, nor does he reply to my emails (I have sent him 3 emails as of today and i have them as proofs) when i told him that i will escalate the matter he says "do what ever you want"
My car is still in the garage, will the company or wesavkar himself is going to pay my consequential losses??

This is the second time i am buying an insurance from your respectable company with a fate of sincerity but i am sorry to say that i am utterly disappointed with the service. Had i knew that this company has such low standard employees, i would have never purchased your insurance, nor recommend others.