Binomo Complaints & Reviews

Jun 28, 2023

Binomo Customer Care's response "Hello!

We are sorry for your inconvenience.

We are so grateful for your taking the time to share your experience with us.

Your satisfaction is our top priority, if you have any suggestions or questions, please write us at [protected]@binomo.com.

Our support team will assist you.
Also, we wish you successful trading.

Regards,
Binomo.

Jun 25, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

On our platform, we use payment systems that process such deposits faster.

If your deposit was not successful, please, contact us via email to support.

We will check your situation and provide you with an answer as soon as possible!

Also, we would like to suggest you to not share personal and financial data in the public for your safety.

Thank you!

Jun 21, 2023

Binomo Customer Care's response "Hi!

Have you experienced any issues with our platform that brought you to this conclusion?
Please contact us at [protected]@binomo.com. Our support team will assist you as quickly as possible.

Have a great day! "

Jun 21, 2023

Binomo Customer Care's response "Hi!

We appreciate your feedback.

Can you please share your experience via mail in more detail that brought you to this conclusion?
Please contact us at [protected]@binomo.com. Our support team will assist you as quickly as possible.
You are our valued trader. We would like to assure you that you will soon get contacted by our support team.

Have a great day! "

Jun 21, 2023

Binomo Customer Care's response Hello,

Thank you for your feedback!

Please let us know about the technical issue you are facing in more detail. We will forward your request to the concerned department.

Also, you can contact us at [protected]@binomo.com. Our support team will assist you as quickly as possible.

Have a great day!

Thank you!

Jun 21, 2023

Binomo Customer Care's response "Hi!

We appreciate your feedback.

Can you please share your experience via mail in more detail that brought you to this conclusion?
Please contact us at [protected]@binomo.com. Our support team will assist you as quickly as possible.

Have a great day! "

Jun 19, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

Accounts are blocked only by the client's request or, on rare occasions, if the client violates the conditions of the Client Agreement.

Also, we would like to inform that Binomo is one of the largest FTT trading platforms trusted by millions of customers worldwide. The activity of the platform is certified by the Financial Commission, you can get acquainted with our certificates at the link https://binomo.com/information/regulation. Binomo makes every effort to provide traders with the best trading experience.

In order to analyze your case, please, contact us via email to support.

We will check your situation and provide you with an answer the soonest!

Jun 19, 2023

Binomo Customer Care's response Hello!

We are sorry that you are not satisfied with our VIP offers and our services in general.

You are our valued trader. Your opinion has been received and will be given attention so that we can make our platform more accessible and enjoyable.

We would like to emphasize that the calls are provided following the order of requests. We are working to provide calls the soonest to our privileged clients.

We request you to contact us via email to support.

We will check your situation and transfer your request on a priority basis to the VIP department.

Also, about indicators kindly let us know your feedback in detail, and we will forward it to the concerned department.

Thank you!

Jun 19, 2023

Binomo Customer Care's response Hello!

We would like to clarify that the verification is a confirmation of your identity and means of payment (for example, bank cards). It helps us to ensure the security of funds on your account balance. User verification is required by financial market regulators and payment service providers. This is a standard procedure all trading platforms use.

In order to check the situation that you reported us, please contact our support team via email to support, once you do It, we will be glad to clarify all the conditions related to verification by email.

We're looking forward for your answer!

Jun 19, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

On our platform, we use payment systems that process such deposits faster.

To know the actual reason for the deposit error, please, contact us via email to support.

We will check your situation and provide you with an answer as soon as possible!

Jun 19, 2023

Binomo Customer Care's response Hello,

We would like to suggest you to never share any details with anyone, Binomo does not call our clients, only VIP manager's calls is available for VIP clients.

According to the Binomo privacy policy, we take all necessary measures to ensure the confidentiality of the personal data that you provide to the Company.

For more details on your account, we would like to request you to contact us on support.

Thank you!

Jun 17, 2023

Binomo Customer Care's response Hello!

We apologize for any inconvenience caused by this situation.

We would like to inform you that all withdrawals on our platform are processed within the specified period, which is 3 business days. However, other factors can affect or delay it being credited to your account, such as: failure to connect with your bank, technical failure on the provider side, etc, but we are always here to help you and always look for the best possible solution. Please contact us via our support email: [protected]@binomo.com.

We will check your situation and provide you with an answer in no time, by email!

Jun 16, 2023

Binomo Customer Care's response Hello!

We apologize for any inconvenience caused by this situation.

We would like to inform you that all withdrawals on our platform are processed within the specified period. However, other factors can affect or delay it being credited to your account, such as: failure to connect with your bank, technical failure on the provider side, etc, but we are always here to help you and always look for the best possible solution.

Also, we would like to clarify that the verification is a confirmation of your identity and means of payment (for example, bank cards). It helps us to ensure the security of funds on your account balance. User verification is required by financial market regulators and payment service providers. This is a standard procedure all trading platforms use.

Please contact us via our support email to support.

We will check your situation and provide you with an answer in no time, by email!

Jun 16, 2023

Binomo Customer Care's response Hello!

We apologize for any inconvenience caused by this situation.

We would like to inform you that all withdrawals on our platform are processed within the specified period. However, other factors can affect or delay it being credited to your account, such as: failure to connect with your bank, technical failure on the provider side, etc, but we are always here to help you and always look for the best possible solution.

Also, we would like to clarify that the verification is a confirmation of your identity and means of payment (for example, bank cards). It helps us to ensure the security of funds on your account balance. User verification is required by financial market regulators and payment service providers. This is a standard procedure all trading platforms use.

In order to check the situation that you reported us, please contact our support team via email, once you do It, we will be glad to clarify all the conditions related to withdrawal and verification by email.

Thank you!

Jun 16, 2023

Binomo Customer Care's response Hello,

We apologize for any inconvenience caused by this situation.

Thank you for your feedback!

Please let us know what other indicators and tools you would like to see on our platform. We will forward your request to the concerned department.

Thank you!

Jun 15, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

Accounts are blocked only by the client's request or, on rare occasions, if the client violates the conditions of the Client Agreement.

In order to analyze your case, please, contact us via email to support.

We will check your situation and provide you with an answer the soonest!

Jun 11, 2023

Binomo Customer Care's response Hello!

We empathize with your situation and understand that you may be worried or influenced by current situations and some statements.

Binomo is one of the largest FTT trading platforms trusted by millions of customers worldwide. The activity of the platform is certified by the Financial Commission, you can get acquainted with our certificates at the link https://binomo.com/information/regulation. Binomo makes every effort to provide traders with the best trading experience.

We would like to inform you that all withdrawals on our platform are processed within the specified period. However, other factors can affect or delay it being credited to your account, such as: failure to connect with your bank, technical failure on the provider side, etc, but we are always here to help you and always look for the best possible solution.

Please contact us via our support email to support.

We will check your situation and provide you with an answer in no time, by email!

Also, we would like to suggest you to not share your personal data in the public for your safety.

Thank you!

Jun 11, 2023

Binomo Customer Care's response Hello!

We are sorry that you are not satisfied with our services in general.

You are our valued trader. Your opinion has been received and will be given attention so that we can make our platform more accessible and enjoyable.

We request you to contact us via email to support, with your issue.

We will check your situation and check your request on a priority basis.

Thank you!

Jun 10, 2023

Binomo Customer Care's response Hello,

Thank you for your feedback!

Please let us know what other indicators and tools you would like to see on our platform. We will forward your request to the concerned department.

Thank you!