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Binomo Complaints & Reviews

binomo.com/en-en

4.9

Updated: Nov 18, 2025

Complaints 368

Resolved

356

Unresolved

12

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Binomo reviews & complaints page 14

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Address: Binomo.com

Hi, I made a deposit to Binomo on March 10. I used Binance for that and the transaction was successful, money were deducted from my Binance account but Binomo are telling me they didn’t receive the money. At first they were saying that transaction was cancelled on the senders side which is not true and not possible. Then they said the time for deposit ran out that’s why it was canceled which is also not true as the records on the blockchain are showing that the transaction was cleared in 2 minutes after I started the depositing process on Binomo. Where are my money now?

+2 photos

Jan 11, 2025

Complaint marked as Resolved

Verified Support

Apr 25, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

On our platform, we use payment systems that process such deposits faster.

If your deposit was not successful, please, contact us via email: [protected]@binomo.com.

We will check your situation and provide you with an answer as soon as possible!

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Alien182

May 9, 2023

Nobody cares about the complaints, this site is useless!!!

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As a regular user of Binomo, I was disappointed to find that my account had been blocked as soon as I attempted to withdraw some profit. I believe I did not violate any rules, and want to know why this happened to me.

Apr 25, 2023

Complaint marked as Resolved

Verified Support

Apr 25, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

Accounts are blocked only by the client's request or, on rare occasions, if the client violates the conditions of the Client Agreement.

In order to analyze your case, please, contact us via email: [protected]@binomo.com.

We will check your situation and provide you with an answer the soonest!

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My Binomo account has been blocked, and I received an email accusing me of violating the agreement, but I am still determining what I did wrong. I want my account back, or at least my deposit, and I need the team to explain what I did wrong.

Apr 26, 2023

Complaint marked as Resolved

Verified Support

Apr 25, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

Accounts are blocked only by the client's request or, on rare occasions, if the client violates the conditions of the Client Agreement.

In order to analyze your case, please, contact us via email: [protected]@binomo.com.

We will check your situation and provide you with an answer the soonest!

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I recently deposited to my Binomo account, but it has yet to be credited, and I am worried about my money. I have tried contacting the customer support team, but they have not been responsive. I need clarity on what has happened to my deposit and want to get it back if my account cannot be unblocked.

Apr 25, 2023

Complaint marked as Resolved

Verified Support

Apr 25, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

On our platform, we use payment systems that process such deposits faster.

If your deposit was not successful and your account is blocked, please, contact us via email: [protected]@binomo.com.

We will check your situation on priority and provide you with an answer as soon as possible!

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My Binomo account has been blocked for a week, and I am concerned about its funds. I have yet to be informed of the reason for the account blockage, and the customer support team has not helped resolve the issue. I am anxious about where my money has gone and want to withdraw my funds.

Apr 26, 2023

Complaint marked as Resolved

Verified Support

Apr 25, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

Accounts are blocked only by the client's request or, on rare occasions, if the client violates the conditions of the Client Agreement.

In order to analyze your case, please, contact us via email: [protected]@binomo.com.

We will check your situation and provide you with an answer the soonest!

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Hello sir
I am here to say that the money payment is success full but money not deposited on my binomo account

Jan 12, 2025

Complaint marked as Resolved

Verified Support

Apr 25, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

On our platform, we use payment systems that process such deposits faster.

If your deposit was not successful, please, contact us via email: [protected]@binomo.com.

We will check your situation and provide you with an answer as soon as possible!

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Alien182

Apr 21, 2023

Hi, I have the same situation, did you resolve the problem?

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I have been trading on the Binomo platform for years, and what do I get in the end? A blocked account. They blocked my account without telling me the reason.

Apr 25, 2023

Complaint marked as Resolved

Verified Support

Apr 25, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

In order to check the situation that you reported us, please contact our support team via email ""[protected]@binomo.com"", once you do It, we will be glad to clarify all the conditions related to your account by email.

We're looking forward for your answer!

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Did anyone else know that Binomo charges a hefty fee of 30$ if you are inactive on the account for over three months? I was unaware of this rule. Binomo needs to communicate these things to customers beforehand before charging them unnecessary fees.

Apr 26, 2023

Complaint marked as Resolved

Verified Support

Apr 25, 2023

Binomo Customer Care's response Hello!

The subscription fee is one of the rules of platform. Binomo starts deducting the subscription fee three months after your last trading activity.

However, do not worry if you don't have enough funds in your balance. Your balance will be 0 and you won't have a negative balance. If you have funds available in your balance and fulfill the withdrawal conditions, you can withdraw your funds before the deduction!

Please, contact us via email: [protected]@binomo.com.

If you have any other queries, please contact us, we will be happy to answer as soon as possible.

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I cannot believe that I fell for the Binomo ad. I deposited into the site Binomo a few days ago, and it still needs to be reflected in my account. That is enough to prove that the platform is not working properly.

Apr 25, 2023

Complaint marked as Resolved

Verified Support

Apr 25, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

On our platform, we use payment systems that process such deposits faster.

If your deposit was not successful, please, contact us via email: [protected]@binomo.com.

We will check your situation and provide you with an answer as soon as possible!

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There is a problem that i play the daily tournament and i score 1, 195 ₮. but there are many hackers in binomo so they score only 100 ₮ and they are in 1st to 60th rank . My rank is 38 but after ending tournament i am not showing inleaderboard and all the hackers are in leaderboard whose score is 100 ₮. Please try to solve this problem

Jan 10, 2025

Complaint marked as Resolved

Verified Support

Apr 25, 2023

Binomo Customer Care's response Hello!

We have deep empathy for your situation and apologize for any inconvenience caused. We are always honest and will continue to keep transparency with our traders.

We kindly request you contact our support team: [protected]@binomo.com with details.

We are waiting for your reply!

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I recently registered on Binomo and sent in documents for verification. It has been more than a week, and the platform still needs to verify my account. They are also not letting me withdraw. Please look into this matter. Verification should not take this long.

Apr 12, 2023

Complaint marked as Resolved

Verified Support

Apr 10, 2023

Binomo Customer Care's response Hello!

We would like to clarify that the verification is a confirmation of your identity and means of payment (for example, bank cards). It helps us to ensure the security of funds on your account balance. User verification is required by financial market regulators and payment service providers. This is a standard procedure all trading platforms use.

In order to check the situation that you reported us, please contact our support team via email [protected]@binomo.com, once you do It, we will be glad to clarify all the information related to verification by email.

We're looking forward for your answer!

Verified Support

Apr 10, 2023

Binomo Customer Care's response Hello!

We would like to clarify that the verification is a confirmation of your identity and means of payment (for example, bank cards). It helps us to ensure the security of funds on your account balance. User verification is required by financial market regulators and payment service providers. This is a standard procedure all trading platforms use.

In order to check the situation that you reported us, please contact our support team via email
[protected]@binomo.com, once you do It, we will be glad to clarify all the conditions related to withdrawal and verification by email.

We're looking forward for your answer

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Website: Binomo trading application

My 1000 rs withdrawl can't success

+1 photos

Jan 14, 2025

Complaint marked as Resolved

Verified Support

Apr 10, 2023

Binomo Customer Care's response Hello!

We apologize for any inconvenience caused by this situation.

We would like to inform you that all withdrawals on our platform are processed within the specified period, which is 3 business days. However, other factors can affect or delay it being credited to your account, such as: failure to connect with your bank, technical failure on the provider side, etc, but we are always here to help you and always look for the best possible solution. Please contact us via our support email: [protected]@binomo.com.

We will check your situation and provide you with an answer in no time, by email!

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I recently deposited into my Binomo account. I forgot to check if the deposit was reflected in my account for a few days until today, when I could not see the deposited amount in my account. Return my deposited amount, please.

Apr 11, 2023

Complaint marked as Resolved

Verified Support

Apr 10, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

If your deposit was not successful, please, contact us via email: [protected]@binomo.com.

We will check your situation and provide you with an answer as soon as possible!

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Where is the deposited amount that I made five days ago? It is not reflected in my account, and customer support seems to be sleeping. Please wake up and solve my issue, guys.

Apr 12, 2023

Complaint marked as Resolved

Verified Support

Apr 10, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

On our platform, we use payment systems that process such deposits faster.

If your deposit was not successful, please, contact us via email: [protected]@binomo.com.

We will check your situation and provide you with an answer as soon as possible!

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The platform took my funds during the deposit smoothly, but now, when I withdraw an amount, they say my account is blocked. Customer support needs to look into this matter.

Apr 11, 2023

Complaint marked as Resolved

Verified Support

Apr 10, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

In order to review your issue, please contact us via the email [protected]@binomo.com.

We are awaiting your reply!

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My Binomo account is blocked for unclear reasons, and customer support will not fix it even after multiple complaints. The platform controls users' trades and is not even regulated.

Apr 7, 2023

Complaint marked as Resolved

Verified Support

Apr 05, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

Accounts are blocked only by the client's request or, on rare occasions, if the client violates the conditions of the Client Agreement.

Also, Binomo does not affect the quotes that are transmitted to the platform and Binomo is one of the largest FTT trading platforms, trusted by millions of customers worldwide. The activity of the platform is certified by the Financial Commission, you can get acquainted with our certificates at the link https://binomo.com/information/regulation. Binomo makes every effort to provide traders with the best trading experience.

In order to analyze your case, please, contact us via email: [protected]@binomo.com.

We will check your situation and provide you with an answer the soonest!

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I understand that verification can take a few days to complete. But it has been around 11 days since I submitted my verification request. How much longer do you need to verify one account?

Mar 24, 2023

Complaint marked as Resolved

Verified Support

Mar 23, 2023

Binomo Customer Care's response Hello!

We would like to clarify that the verification is a confirmation of your identity and means of payment (for example, bank cards). It helps us to ensure the security of funds on your account balance. User verification is required by financial market regulators and payment service providers. This is a standard procedure all trading platforms use.

In order to check the situation that you reported us, please contact our support team via email [protected]@binomo.com, once you do It, we will be glad to clarify all the information related to verification by email.

We're looking forward for your answer!

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I deposited into my account, and it disappeared. When I contacted customer support, they told me they did not receive the money and that I had to get in touch with the bank now. After wasting so much time, I talked to the bank, who will hopefully process my refund.

Mar 24, 2023

Complaint marked as Resolved

Verified Support

Mar 23, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

If your deposit was not successful, please, contact us via email: [protected]@binomo.com.

We will check your situation and provide you with an answer as soon as possible!

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Alien182

Apr 26, 2023

How did you resolve the issue? I have the same problem.

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For everyone who thinks Binomo is a safe platform, let me tell you that my account got hacked even after I passed verification. They need to come up with better defenses.

Mar 27, 2023

Complaint marked as Resolved

Thank you Binomo support team. My account got recovered now. Thanks for the guidance! 😊

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After practicing trading on a Binomo account and having a good experience, I deposited into a real account to begin real trading, and my money disappeared. I have tried contacting customer service, but they have not replied. Please help, guys.

Mar 24, 2023

Complaint marked as Resolved

Verified Support

Mar 23, 2023

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

In order to review your case, please contact us via the email [protected]@binomo.com.

We are awaiting your reply!

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