Dear Binomo Team,
Money deducted by Administrator without giving any proof or reason, dated 10th June 2022.
I am writing to strongly protest against the unjust deduction of INR 30, 000/- from my trading account on your platform. As a trader, I have trusted Binomo with my hard-earned money, and I expect transparency and fairness in all transactions made on your platform.
To my dismay, when I inquired about the deduction, your representatives simply informed me that my bank had requested the deduction, without providing any proof or evidence of the transaction. This lack of transparency and accountability on your part is deeply concerning and unacceptable.
I demand that you provide me with a detailed account of the transaction, including proof of the deduction and its legitimacy. It is your responsibility to ensure that all transactions made on your platform are executed in accordance with your terms and conditions and that traders are protected from any fraudulent or unjust activities.
If you fail to provide me with satisfactory evidence of the transaction and a refund of my deducted funds, I will be forced to take further action to protect my rights as a trader. This could include filing a formal complaint with the relevant authorities or seeking legal counsel.
I urge you to take this matter seriously and to take swift action to rectify the situation. Your reputation as a reputable trading platform is at stake, and I expect nothing less than a prompt and satisfactory resolution to this matter.
I look forward to your urgent response.
Sincerely,
Sumit Gupta
Jan 14, 2025
Complaint marked as Resolved
Verified Support
Apr 25, 2023
Binomo Customer Care's response Hello!
We sympathize with you and apologize for any inconvenience caused. We want to help you.
In this case, please, contact us via email: [protected]@binomo.com with all the details.
We will check your situation and provide you with an answer as soon as possible!
Verified Support
May 17, 2023
Binomo Customer Care's response Hello!
We are really sorry for any inconvenience caused.
Kindly provide the requested documents, as this was the chargeback request from your bank.
Rest assured that expert team will handle your request with utmost care and consideration.
Thank you.