Blue Dart Express — non delivery of consignment and false reporting by courier regarding non availability of the consignee

Address:

225 Arjan Enclave, TCP 2 HISAR CANTT, Hisar, Haryana, 125001

I was expecting blue dart waybill no awb [protected].
On 25 march 2019 i received sms from hpbludrt stating that my order has been despatched and will be delivered by 27 march 2019.
Since i got no call from the courier, i tracked my package at 1200 hours on 27 march 2019 and learnt that the package was "out for delivery"
At 1451hours, i got a sms stating that my order had been cancelled by me.
I immediately rushed to the blue dart office in the city and was told by the delivery boy that my phone had been unreachable and thus he had cancelled the order.
On checking his phone i saw that he had made a call to me only couple of mins before i met him at 1516 hours. Obviously he was lying about having tried to contact me.
The delivery boy is mr sumit.

This is not the first time that this has happened with me. The delivery boys at blue dart hisar do this very often, causing unneccessary harrassment to the customers.