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Dear sir/mem,
I was purchase a samsung 16800mah power bank with led having reference no.[protected] on date 29.6.16. as i received parcel i opened & check the same, first i was charge my phone using power bank after every 10-15 minutes charging, power bank automatically stop charging. then i've trying to charge power bank & fully charged it & again & again when i was plugin charger, it was always start charging. then i take complain no.[protected] from gojavas courier office & call on no. of times from my no. for two days but i never received any response from the same. then i called on your costumer care no.[protected] many times but it was not connect with any of your executive. as i have very busy working schedule it is not possible for me to call every time for complaint, today i am on leave so manage time to mail you regarding my complaint, i have facing such very poor product quality & customer service from your side. now, i want to return back it & want back my money. please co-operate me & tell me the procedure. i'm waiting for your positive response.
Thanks.
May 4, 2017
Complaint marked as Resolved
BookMyOffer.com / Saturday Sunday Media Internet customer support has been notified about the posted complaint.
Verified Support
Jul 19, 2016
BookMyOffer.com / Saturday Sunday Media Internet Customer Care's response Dear Customer,
We apologies for the inconvenience. We appreciate your patience and assure you that we will make all efforts to meet and exceed your expectations.
Thanks
Complaint forwarded to core.nic.in and also to microsoft nokia, now going to post the whole story at social networking, if the problem will not resolved tomorrow