Home Centre Complaints & Reviews

I have ordered a product from home center and cancelled it, order numbers, [protected] and refund value is around 68000 and it's huge amount for me.i have used credit card and paying interest for the amount but home center is not refunding the amount, could you help here for faster refund....

I have cancelled my order immediately next day as my dining space is not enough for the dining set which i ordered, i have requested for refund and the mail team has accepted for the same, they said will send the mail with the link to update the bank details but no mail from them. called customer service multiple times and sent couple of mails for the same. once i got reply saying to check in spam mails, checked the same but no mail from...

I placed order for "montaya small dining bench" through online in home center for rs. 2556.50 on 09 aug 2020 - 04:52 pm. My order number is [protected]. I paid the full amount using my debit card on 09 aug 2020. The promised delivery date is 31.08.2020 or earlier.
Whereas till date the company "home center" has not delivered my order. I have written complaints in their customer portal and in their call center. However no action has...

I have ordered three products from home centre online on 15th of june 2020. It was supposed to be delivered on 5th july 2020. After this date i approached customer care service they said you will get it by 14th july coz they have started their delivery on 7th of july. I said ok accepted... Then after this date i have again contacted them, from their onwards they have started giving excuses... I have all the complain numbers and names of people...

I have ordered three products from home Centre online on 15th of June 2020.it was supposed to be delivered on 5th July 2020. After this date i approached customer care service they said you will get it by 14th July coz they have started their delivery on 7th of July. I said ok accepted...then after this date i have again contacted them, from their onwards they have started giving excuses...i have all the complain numbers and names of people...

I purchased 3 seater sofa from Subash Nagar Home center on Feb 2020. It was delivered to transporter at Delhi on 2 July and I received it on 10 July 2020. The packing was ordinary when I was promised double bubble packing as it was to be delivered Srinagar. The sofa cloth was torn couple of places. And I was surprised to see an extremely ordinary packing. My email address is [protected]@yahoo.com...

I ordered a sofa through app and my order no is [protected] i have been trying to cancel this order since i ordered the same sofa from the showroom due to availability of colour. I paid for both sofa in full through credit card and i owe the card now. I called customer care for cancellation and they are asking me to refuse the product at the time of delivery and mentions it is their standard practice or process. This sounds ridiculous. No...

Ordered bed, dining table and chest online on 22-nov. Bed was delivered in a broken state. A complaint was logged by homecentre carpenter on that day with pics.
Complain no: 229199
They have been asking for 48hrs every single day and never come back with a response. If i call the service center/ call center, they ask for another 48hrs each time. Now on the latest call, they said it will take another 10-15days for the new bed...

Hi

There is a little confusion that has occured with me yesterday. Plz help. Me out as i am too much frustrated calling you people. And i didnt get much help.

I ordered on 1st dec. My order no - [protected]. My compaint no is 300759.
On 3rd i went out with my friend and bychance went to home centre store in dwarka. There i bought products worth 7500 and also bought the product that i ordered online, thinking...

I bought a sofa on 22nd november 2018 which was not what i ordered so you changed it and sent a new piece after more than a month. Now today i called customer care to complain as the 3 seater sofa, one side of it totally went down. It got pressed.
Customer care is not even listening me they are only saying warranty over. I bought and paid emi s also for a month for your fault because you sent a faulty piece l, still i was ok with...

Kindly let me know why a profit center like home center is charging rs 12 for a paper bag. It is not even a jute bag which people can reuse. Durability o[censored]r carrybags is quite of cheap quality than why a customer should pay exorbitant price for the same. When on diwali home center has so many gift buyers i suggest the money collected in the name of paper bags should be eradicated....

I ordered 4 home decor itmes from home centre online on 27th sep 2019. Bt on 30th sep 2019 i reced a big box and paid full amount (Rs. 1326) to courier boy... Bt when we opened the box it having only one item... My remaining 3 itmes were missed... And than i called to home centre but cant reached... Also through email... Bt they didnt respond as yet... Pls check at your end and give me rest of 3 itmes asap...

Thanks
Shweta...

My invoice no. Is [protected] and i have received all items except lewis dressing table with mirror..
I am continuesly talking to helpline but unable to get any solution..
Now please help me out when the missing item will reach.
It is very serious as i am going out of town in 3-4 days and parents are old...
And i don't know to whom i have to speak with..
Please let me know the solution for this...

Defective ottoman set which taken long back from home but home center people have still not paid the refund.. Give false promises that would take 48 hours maximum... Called several times but its been 2 months but refund still pending. Such a big company which says we value our customers but on selling defective piece harass them by not paying back their money. Just give false commitments...

I had purchased 2 rocking recliners (Berry make), on-line from home centre. This was delivered on 19th july 2019. One piece had a damage, which was immediately shown to the delivery person of home centre. He accepted the complaint and agreed to replace the damaged piece. I also got a call from home centre and agreed to look into it. They later informed me that they do not have stock of that type of recliner and hence will take back and refund...

Customer id:[protected]; invoice details:[protected]

I had bought a crystal 6 seater dining table. It was delivered to me on 6th july. However. The incomplete set was delivered. I was not aware of the incomplete set till the carpenter assembled all the parts except for the bench. It was then when i asked them then they told me that the hardware part was missing. They even told me that it will take 8 to 10 days as the...

I had bought a wardrobe costing 8700 rupees at a homecentre store in visakhapatnam. It was told to me that the product would be delivered in 7 working days. However it had taken 3 weeks for delivery of the product and then after delivery they realised that it is broken. So the the product was kept at my home for a period of 3 more weeks saying that it would be taken back and a new piece would be delivered in a span of 10 days. Unless and...

I have regular customer of home shop since last many years, in my last visit dt 22.06.2019, i was looking for dinner set and while walking around, a dinner plate by chance touched my bag, fell & broke, i was not even holding that plate. But store manager, but store manager asked me to pay for plate and when i told him it that i was not even touching that plate, then he argued to pay for it, which i does. I did pay for plate approx rs 450...

I have purchased a dining table from home centre, gurugram since then i am facing various problem with this product. Around 2 month back i made a complaint on their given phone number, but they have not responded within the stipulated time period and when their engineer visited he had taken the photograph of the damaged chair and assured me that the same will be replaced as the product is in warranty period. The engineer told me that you...

Undoubtedly the worst services ever.

I didn't intend to, but unfortunately I had to use this platform to shake the irresponsible, casual and ignorant team of this organisation.

I had purchased few furniture items from the store on 12th May 2019. However I had to cancel a single item due to the space constraint. Thus I requested for cancellation and refund of thateli particular product. The request was made...

Since three month we have bought one set of sofa, dining table, and other tables. I had issues with the sofa since a month. They come to my home after two weeks. They took pictures of the sofa's arm with sponge gone inside. Cushions lost their shape. And they don't give any feed back. I wen my self after calling them so many times without any reply. They promise me to give me a call next day at 1300. They called me at 1700. With promises...

Not at all happy with homecentre. I have purchased a wardrobe on 6/03/19 and till date it is not installed. The emi has started deducting from my account and im paying for something that i don't have. This is really pathetuc service from home center and i will never ever associate with you again in fiture nor i will aak anyone my known to take anything from you....

I purchased lewis study desk, book shelf and pedestal. All the three products were defective. I have been complaining since the day i received those products but no response from their side as of now. Really disappointed. I call on their helpline number almost daily. Bad experience.

The boards are of very bad quality. It is not going to last long. These home centre guys are making fool of customers....

This is regarding the order number #[protected]. I have made an order of coffee mugs from home center and one of the mug from the collection is "raisa-retro printed bone china coffee mug" which has been received defected. There was a light crack mark at the bottom of the mug in shape of arch. However, i tested and found that even after the crack mark it was ok to use so i believed home centre product and started using it. The order was received...

We purchased the bed from home centre and it was damaged by their fixing person.
Now just discussions are going on for 15 days and they do not have the replacement parts. Finally, they said we can not give the money back. We can give credit note. I agreed but they are not ready to take back mattresses of the bed which we purchased for the same bed from them....

Purchased cot on[protected] and it was supplied in september 2018 but it was damaged item. They have assured to replace with in short period by mail. So far it was not replaced. They have send 2 mails and sms to my mobile of replacing from september. They are making false commitments. No trust on post service and warranty. Hence i send a mail of refund and take back the item, as the trust is lost. But no response.
I intend to get back...

Sir on purchase of cot and bed for rs 45000/- in august 2018 from life style visakhapatnam, they had delivered damaged item with an assurance by mail to replace within few days. So far they have not made good. I have send a mail in october 2018 for refund of money for failing commitment and poor response and service. No reply from them. I sued of complaining the matter with consumer forum, yet no response. Hence i would like to bring it to...

Sir, I had purchased a Cot and Bed in August 2018 from Life Style, Visakhapatnam for around Rs 45000/-. In the month of September 2018, they have delivered damaged cot, with an assurance of replacing within 3 weeks. despite my repeated telephonic calls and mails to Home Centre, till date it was not replaced.
Hence I had put a mail to refund my money and take back the item, else I will take up the matter with consumer forum. I have...

Hi customer care team @ home centre -

I had bought symphony office chair (Black) from hc @ phoenix market city, banglore.

However to my utter shock, the so called leather has been peeling off, and so called office chair meant for executives has become pathetic in some time, and now has taken an ugly shape. (Pics attached).

When we buy any furniture from hc, we expect a high quality & durability....

This is regarding the order id : [protected].

We had received the petals coffee table and end table on 21st august. Assembling of these products were done on 22nd evening.


Coffee table :- the top wooden piece of the table has cracks (Joints opened) which we noticed on the next day post assembling. I have immediately registered a complaint to [protected]@homecentre.in on 23rd of august. I got a response confirming...