Ola Electric Complaints & Reviews

To Whom It May Concern,

I am writing to formally lodge a complaint regarding the significant issues I have encountered with the Ola Electric scooter I purchased on 17 December 2023. My experience has been nothing short of a nightmare, marked by persistent defects and safety hazards that have jeopardized my well-being and left me deeply dissatisfied with your product and service.

Within a mere few days of purchase, the scooter exhibited alarming malfunctions. Initially, it ceased to recognize my password, rendering it inaccessible via traditional means. Shortly thereafter, the vehicle completely failed to start, leaving me stranded and frustrated.

Attempting to rectify these issues proved to be a challenging ordeal. Despite my attempts to schedule a service appointment through the Ola Electric app, I was informed that the earliest available slot was three days away. This is entirely unacceptable, as the scooter was immobile and unable to be transported to the service center without intervention.

Under duress, I reluctantly agreed to pay Rs. 4129 for home service, only to endure further delays and inconveniences before the service technicians arrived. Even then, the resolution proved to be temporary, as the scooter continued to experience recurring issues with acceleration while in operation.

The culmination of these troubles occurred on 28 March 2024, when the scooter malfunctioned while in use by my sister and her young daughter, necessitating roadside assistance. The response time and lack o[censored]rgency exhibited by your team were deeply concerning and further compounded the distress of the situation.

In light of these ongoing challenges and safety hazards, I am left with no choice but to request a full refund for the defective product and demand compensation for the physical and mental trauma endured as a result of these incidents.

I urge your company to take immediate action to address these issues, as they not only reflect poorly on the quality and reliability of your products but also pose significant risks to the safety and well-being of your customers.

I expect a prompt and satisfactory resolution to this matter.

Sir,
I had purchased ola scooty on 20th dec 2023, after 10 days battery not charging. and after many complaint service center not responding.

Oder Id: [protected]-KAD139

Battery is in Manufacturing defect and they did not listing.

Request to replace the battery.

My booking id is- oet-[protected]-zeq365 dt- 24/10/2022. The same was cancelled on 12/12/2023. The company website says that refund is successful but i have not received the same. I have written many mails since the last 3 months to them for refund-- reply received is that -- your query is acknowledged and case number 02093085 has been created for the same. There is no possibility of contact to them by phone, service center here says...

I have purchased ola scooter in oct 2022 under 3 year warranty promising hassle free warranty claims.always faced issues with range and battery defects.battery would drain simultaneously . Recently met with an accident and they delayed my work upto 3 months now they repaired the bike and they want me to pay for a new battery. And are not letting me claim the warranty.

I have placed an order for Ola S1 air. The mobile number associated with the order [protected] is no longer in use. Please change it to [protected]. So I can get calls from the company.

My registered mobile number of account is [protected]
My Order ID OET-[protected]-YFR266...

My wife's CONTACT number is [protected] and alternate no.[protected] and scooter no.GA08AU1366
The scooter has given so much of problem and i have raised this issues continuously., , itys very unexpected and surprise to inform you that today morning when my wife tried to switch ON the scooter, , its didn't start, , had call the showroom person and the CUSTOMER CARE and tried to reboot however it didnt start, , , finally a complaint was raised and arranged for pick up/tow the scooter, , , also it was told that it will be charged, , , why the hell to charge for towing, , is it CUSTOMER fault ???in oppose i should charge/compensate OLA for all this ### inconvenience, , , it very very disappointing and horrible product/service from OLA, , , , plis do whatever to resolve this 2 serious issues(milage and start problem) on priority.

I Mr bharath tilani requesting u that I had given a vehicle for repair issue was some battery issue and u people toe my vehicle to Thane brach after approx 90 days I had received vehicle after receiving the vehicle again within 15 min while trail of vehicle again
Vehicle has broke down I already
Complained on customer care while 90 days vehicle was with u
My Ola care plus has expired so I request u that my Ola care plus...

Hi Team,

I am trying to register a complaint against OLA electric I have bough a bike and also took their insurance. now I have a problem with my bikes suspension I trying to find a solution with the service station however they are saying book a slot through their app I trying from last 1 month but there are no slots available. I am fed up with the service station and their services they never meet expectations.

Spare parts of my bike has been dammaged rare suspansion complaint and request raised near service center but till now no any update and spare parts not available at center nearly 20 days completed

I brought ola scooter for 1.63 lakh from next day I drops to 1.45 lakh this is really unethical practice and simply cheating the customers individually. I am trying call them and but there no customer care response after several attempts . It really really bad unethical practice from the ola ev.

Dear Sir/Madam-

Requesting your intervention on the matter please.

I booked Ola Scooty on 14th Feb'24 where Ola experience center executive at HSR Bangalore gave me proforma invoice of 1, 30, 000 and chased me to pay immediately. While I felt the intention to rush was helping me, but now I understand since price has changed, which he didn't tell me which I got to know nest day. The price was reduced to 1, 04, 000 and still I didn't had update on where is the delivery though I was told it would take 9-10 days when I did the payment.

I asked Ola executive to either cancel the booking or adjust but he declined saying that it's already registered which I quite didn't understand as he's just misguiding.

Informed Ola executive that how vehicle can be registered whereas until yesterday you were saying that it would take 10 days for same.
Anyway, I need help with the solution as I have decided not to take delivery of the Scooty. I am sure, if price would have increased then Ola would have taken extra money and in this case also they should follow the fair practice.
FYI, I have tweeted Bhavish Agarwal- CEO of Ola Scooty ~50 times by now bu no response on resolution yet. This shows that if the CEO is lethargic, the attitude of the company.

Regards,
Manish.

I bought a new ola s1x plus and got it delivered on last 04th Feb evening. But the scooter was giving error to restart and since it was not working the vehicle was taken to service center on the very next day of delivery that is 05th feb morning. They told they will check and inform and after 3 days that is on 8th of February the technician is telling that the motor of the new vehicle which is driven less than 25km is to be replaced. They told they have ordered the vehicle part and it should come from Bangalore. The new vehicle that is supposed to delivered on 5th Feb is still with the ola service center for which the motor to be replaced. We are spending so much on a scooter and this is the output. Government should take strict actions on such companies for destroying the mental peace and also provide interest amount of the scooter which has been paid and no product for the same has been delivered. And also the company has not provided any proof that the scooter is with them. I have been asking the company officials directly and also raised complaint in ola customer care number but there is no reply. The app of ola is showing as the new scooter as driven almost 1800km and is on the move.

After updating Ola S1 pro to Move OS4, tamper detection was triggered and scooter is not responding to anything now. It's completely dead.

I have been complaining for 13 days that Ola Service" is not even giving any reply.

My OLA S1 Pro Gen 2 is not working anymore after 2 months of exact delivery date.

Booked & Purchased on 15th August 2023 (Full Payment with insurance)

Received Late Delivery of my OLA On 24th October 2023

Till date neither received my subsidy amount also

Just 574 KM and the battery is dead 24th December 2023 submitted to OLA Service Centre Jashodanagar Ahmedabad City Gujarat today i.e 25th December 2023.

The extended warranty of 3 Years needs to be provided for battery replacement due to issue.

The experience with staff is not OK and not giving proper answers telling still we haven't received any update for the vehicle.

As per the screenshot when it was Low in charge the charging to the OLA Scooter was not working at all on 24th December 2023.

I need to pick and drop my OLA to service centre myself. Unable to Send RSA as nothing was available.Please check customer experience.

I had called Mr Prashant Sales Person Of Vastral Ahmedabad Service Centre Branch and reported also to Mr Asif Sales person of Navrangpura Ahmedabad Service Centre Branch about the issue yesterday and today.

As a customer it's not fair to be frustrated. Attachment is done with screenshot for the reference.

Hope I will be provided proper justice and replacement of battery ASAP.

Expecting a quick serious response and support.

Thanks

Mainank Brahmbhatt

Note :- The post is not for defame or demeaning any authority or entity.

Seeing many issues with ola electric. But not getting serive slot.

As I am eligible to Get My Charger refund back from ola electric.
I have raised multiple Requests via email to issue me my Charger refund Amount but I have never got any response or nor my Refund from them From last 5-6 Months.
They have always give me Dates like you will get by end of month like that but never got any notification to submit my bank details to get the money.

This is my order id and I’m eligible to get Refund.

On 10 Nov, paid full for Ola S1 Pro Gen 2 with promised delivery date of 10th Dec
It got revised multiple time and finally it has reached 22 Dec as delivery date. Now I would like to request for complete reversal of the purchase process. Ola is not responding on this.

When Ola staff sale me the bike they told me it rides for 195 kms in 1 full charge. Even the ad hoardings had the same promises. However even after full 100% charging none of the mode shows 195 kms. This is cheating by ola. Ola should return me my money 1.65 lakhs and take back the bike. i went to service center several times but no satisfying answer.

I have an OLCARE+ subscription and my scooter has been dead for almost 14 days and despite me raising several complaints, I'm not getting the required support and resolution to resolve the scooter issue. Scooter is not powering on and looks completely dead. Due to this I'm unable to unlock the scooter. I'm also not getting the towing service from Ola electric.
ticket : 01454673 and 01454767

My bike ( order ID : OET-[protected]-DEB677) got allotted and dispatched on 15th October. After receiving call from team, I took receipt for choice number from local RTO on 20th October.
I got [01024407] case number when I sent choice number receipt on ola's support mail ID on 3rd of November.
I got call from ola team ( [protected]) on 9th November asking me to send same receipt via WhatsApp.
Which I did. After...

I have purchased and ola s1 from ola electric app with the insurance of icici lombard. Recently my vehicle met with an accident at 23.10.2023 01.30 am. My brother-in-law met with an accident with my vehicle. When i went to claim my insurance policy, they didnt make any survey for that but after that they told me ola has canceled my policy without letting me aware of it. They havenot even told me about it. I want full explaination of it and my insurance to be claimed and my vehicle to be repaired as soon as possible.

I am writing to bring to your attention a grievance I have with Ola Electric related to a purchase I made and the subsequent refund issue. I have attempted to resolve this matter through various means, but have not received a satisfactory response from Ola Electric, prompting me to seek your assistance in resolving this issue.

Details of the Complaint:

On 5th October 2023, I placed an order with Ola Electric for the purchase of an Ola S1 Pro Gen 2 electric scooter, bearing Order ID: OET-XXXXXXXXXXXXXXX-YHA511. I made a payment of Rs. 21, 748 using my credit card for the said order.

On 31st October 2023, I decided to cancel my order due to certain reasons, and I followed the prescribed cancellation process provided by Ola Electric.

According to the information displayed in the Ola Electric application, the refund for the canceled order of Rs. 21, 748 was marked as "successful." However, despite the application's claim of a successful refund, I have not received the refund amount in my credit card account.

I have made several attempts to contact Ola Electric's customer support, but regrettably, I have been unsuccessful in reaching their customer care representatives.

I had purchased ola s1pro top model but at the time of delivery I had received with s1 os having no range compared to s1pro, after continuous follow up the os upgraded to s1pro.

But no options of s1pro available till in my scooter complaint already made many more times but no response.

Again corporate offer is applied at the time of purchase but not received while asking for that through mail continuously after a month the corporate offer is not eligible on your purchase mail received from ola.

Now I having battery draining issues already complained again no response. Went to local ola experience centre not solved till.

I had registered first for the move OS4 but till now no update received, asking in experience center no response.

The charger refund amount received Rs.5000/- on OCT 2023, but at the time of delivery i had paid additional 15000/- for charger.

Don't know what to do.
Please provide complete resolution. Thank you.

I did the Move OS beta upgrade. After that the vehicle used to not start at times when starting from halt. Then on Oct 20, 2023, it started vibrating after the acceleration is given and displays message saying "scooter issues, switiching to park mode". The vehicle was not moving an inch. I raised a complaint immediately and also called a customer care executive as I cannot bring it to the OLA center to send the technical team to my location...

I have been complaining for three months that the brakes are not working. Three months passed but the break has still not been repaired. And "Ola Service" is not even giving any reply.
They closed all complaints without resolution
ticket number
00427830
00619051
00636684

My electric scooter stoped in the middle of the road in the evening I tried to contact Ola support but no call was picked up somehow I managed to brought my scotter at home and then I called again to the Ola showroom members they told to raise a ticket and all the tickets were full . From 5 days the scooter is parked at home only . then they told to come to showroom somehow I managed to take the scooter to showroom now it has been 2 days the scooter is not service yet and they told me to wait for another 3 days I am a working woman and I need vehicle daily but this is how Ola treats their customers very disappointed . Tickets#Ticket #500Ny000002PFsPIAW

I had purchased Ola electric scooter S1 Air on 17-sep-2023 from ola app, I got the order id: OET-[protected]-HDV835 as the estimated date of delivery is 18-Oct-2023.

On 22-Sep- 2023, Ola done a general insurance of my purchased scooter and dispatched scooter from Ola future factory but till date i am not get the delivery of purchased Ola scooter.

On 26-Sep-2023, I visited the Ola Experience center in Mohali...

I have lodge a complaint for scooter service with regards loose body parts and some other issues of non functioning of the bike for over a month without any response from the Ola company or service providers --- HERE IN MUMBAI --- so i am totally disturbed and appalled at the company's lack of service responsibilty and insensitivity to their customers in a tier-1 city like mumbai --- god help the tier-2 city customers ..
i had also foolishly opted for the extras - and service benefits without realising their lack of service providers especially since their vehicles cannot be worked on by the private bike mechanics --- A TOTALLY DISAPPOINTED CUSTOMER -- product is good but the after sales SUCKS BIG TIME

Ola s1 air newly delivered on 7th september, and next day 8th september its stopped on mean the road, from 9th september scooter at experience center after 7-8 days Ola company not giving proper support and replacement of complete vehicle. its manufacturing defect, while i take delivery sales person told me to do sign first on delivery acceptance then test ride and take it to home.
i think its manufacturing defect which company can't be saught out. No proper solutios providing, no update regarding any service part replacement. my newly purchased vehile at Experience center from next day of delivery. from 8th september its at service center.
worst product worst service by ola, I never recommand to purchase ola scooter to anyone more.