Ola Electric Complaints & Reviews
Worst Service Seen Ever. Ref: Complaint Number : 2596224
I had placed a complaint for my Ola s1 pro which was showing an error as “scooter issue, switching to park mode” after driving for some 100-200 meters .. the vehicle was taken to the nearest service centre and it took almost 20-25 days to repair. Once I got the vehicle back after repair, after a week, the same problem was noticed. When called to customer care they do not have anything to say apart from apology.. ultimately the problem is. It's getting rectified .. I purchased the vehicle some 6 months back and already I have raised complaints three times
The vehicle is in service center for more than a month and total kilometres driven by me is around 2800. This is the quality product which Ola has prepared and with a very disgusting customer care as well!!!
The worst part is when we are explaining the history of problems that we have faced, the customer care executive does not have the courtesy to listen and one of the customer care executives disconnected abruptly.. I did place a complaint for service issue on 14.11.2022 morning. As per the standard norms any query should get resolved within 72 hours but in my case post 72 hours there is no update on the complaint. When I called up customer care, the executive convinced me to wait for some more time . Her words were like you have waited for so long and caunt u wait for some more time !!! This statement of hers totally bled my mind..
I request you to kindly arrange to take back my vehicle as I am not at all interested in retaining the vehicle.
Hope you will do the needful at your earliest.
The vehicle is in service center for more than a month and total kilometres driven by me is around 2800. This is the quality product which Ola has prepared and with a very disgusting customer care as well!!!
The worst part is when we are explaining the history of problems that we have faced, the customer care executive does not have the courtesy to listen and one of the customer care executives disconnected abruptly.. I did place a complaint for service issue on 14.11.2022 morning. As per the standard norms any query should get resolved within 72 hours but in my case post 72 hours there is no update on the complaint. When I called up customer care, the executive convinced me to wait for some more time . Her words were like you have waited for so long and caunt u wait for some more time !!! This statement of hers totally bled my mind..
I request you to kindly arrange to take back my vehicle as I am not at all interested in retaining the vehicle.
Hope you will do the needful at your earliest.
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EMI Processed when Order CANCELLED OrderID :OET-770590511220822-FKK174
| Website: olaelectric.com |
Booked a OLA S1 and paid downpayment by ORDER :OET-[protected]-FKK174
-- OLS Customer Service Called after 2 months and mentioned that Loan Process did not go thru and gave option to Cancel the Order or Pay Full Amount for Vehicle Delivery.
-- Opted for Order Cancellation and the Cancel option was enabled in 24hrs by OLA on the APP.
-- Order Cancelled and have received the downpayment in 4 days.
-- Now the Axis Bank has sent me the Loan Schedule of Disbursal of Rs.98000/- to OLA and has initiated hte EMI. the first EMI got auto debited from my Bank on 05-Nov-2022.
(Here please note even if Loan is processed the EMI starts after the Delivery of the Vehicle.. which never happened but the EMI got processed and OLA has received my Loan amount and my Order stands cancelled...
Please Help am confused how OLA siphoned my loan amount with out the delivery of vehicle.
-- OLS Customer Service Called after 2 months and mentioned that Loan Process did not go thru and gave option to Cancel the Order or Pay Full Amount for Vehicle Delivery.
-- Opted for Order Cancellation and the Cancel option was enabled in 24hrs by OLA on the APP.
-- Order Cancelled and have received the downpayment in 4 days.
-- Now the Axis Bank has sent me the Loan Schedule of Disbursal of Rs.98000/- to OLA and has initiated hte EMI. the first EMI got auto debited from my Bank on 05-Nov-2022.
(Here please note even if Loan is processed the EMI starts after the Delivery of the Vehicle.. which never happened but the EMI got processed and OLA has received my Loan amount and my Order stands cancelled...
Please Help am confused how OLA siphoned my loan amount with out the delivery of vehicle.
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I have purchased ola scooter before one month. And after 20 days of purchase I was unable to charge my scooter. so I contacted customer support and they took my scooter to service station and called me that my scooter was not charging because of rat bite. And they are forcing me to claim insurance policy for damage. Because of company design fault why should I claim insurance? So please guide me further....
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| Address: Tamil Nadu |
The vehicle got delivered on Oct 7, 2022 and within a week, there are a lot of issues. Running only 65km for a charge (100% charge). But company, promised 105Km in normal mode.
Within ten days, I am getting 26km per full battery charge. We can't rely on this vehicle.
Sometimes it shows the battery balance as 73%, and within five minutes, it goes to 0% battery. We can't go out for a long journey. Even we can't go beyond more...
Within ten days, I am getting 26km per full battery charge. We can't rely on this vehicle.
Sometimes it shows the battery balance as 73%, and within five minutes, it goes to 0% battery. We can't go out for a long journey. Even we can't go beyond more...
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Not confirmed cancellation after multiple request dropped
| Address: Bangalore |
| Website: olaelectric.com |
Cancellation Request Order ID OET-[protected]-LRJ878 generated on 3rd OCT 2022 . I did complete payment on 6th September and their document lady Soumya not verfied the document on time and did in intentionally delayed and connected with me in month end when delivery date came.after again saying 5 week of delays I decided to go for cancellation. But they are not responding after cancellation request generated on 3rd October.
Filing a police case soon on the OLA firm as they misleading on documents and delayed in delivery now they are not responding on my cancellation request on mails and there support call system is not answering after a long waiting queue.
I have enough evidence on mail where I can file police complaint on the owner of the company as we don't know anyone as they don't assign any customer relationship manager to assist customers.So overall whomsoever is owner he is liable for everything.
Filing a police case soon on the OLA firm as they misleading on documents and delayed in delivery now they are not responding on my cancellation request on mails and there support call system is not answering after a long waiting queue.
I have enough evidence on mail where I can file police complaint on the owner of the company as we don't know anyone as they don't assign any customer relationship manager to assist customers.So overall whomsoever is owner he is liable for everything.
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Resolved
Resolved
Product Not Delivered
Order number ;0922-GXS629
Order date:3rd Sep 2022
Payment date :3rd Sep 2022
Mode of payment: Online by Credit Card
Amount:150936/-
Order cancel Request :24th Sep 2022
Reason:Document not available
Order date:3rd Sep 2022
Payment date :3rd Sep 2022
Mode of payment: Online by Credit Card
Amount:150936/-
Order cancel Request :24th Sep 2022
Reason:Document not available
Sep 29, 2022
Complaint marked as Resolved Order Number :0922-GXS629
Amount: 150936
Mop: online with Credit card (EMI)
Order date : 3rd Sep 2022
Order cancel Request:
24th Sep 2022
Reason : Document not available
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Vehicle not working
My scooter is changing to ECO mode frequently.
Even I'm traveling only 10km in a stretch.
I have raised a complaint more than 5times, but no proper response from ola electric.
They are giving only fake promises...
Even I'm traveling only 10km in a stretch.
I have raised a complaint more than 5times, but no proper response from ola electric.
They are giving only fake promises...
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Ys, thats true. They commit like within a day the technician will rectify the issues. I am getting same promises for the past one week.
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Phone number Chan
| Address: Ola electric |
I would like to change my phone number for my ola scooter S1 pro.
As the old number is my neighbour's number, she helped me to book the vehicle.
I have raised a complaint more than 5 times but still phone number is changed.
As the old number is my neighbour's number, she helped me to book the vehicle.
I have raised a complaint more than 5 times but still phone number is changed.
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RC not delivered Since last 8 months
Hi, my self Deepak Bagga
Ludhiana, Punjab.
[protected]
I Got issue regarding RC(Registration certificate). That i have not recieved my Ola scooter Rc since 9 months to till date.
Purchase Date- 12- November-2021
Delivered On- 27/01/2022
Order Id- OET-[protected]-JGH354
Chassis No.- P53AFDCB5AMA00278
No Response from Ola team.
Ludhiana, Punjab.
[protected]
I Got issue regarding RC(Registration certificate). That i have not recieved my Ola scooter Rc since 9 months to till date.
Purchase Date- 12- November-2021
Delivered On- 27/01/2022
Order Id- OET-[protected]-JGH354
Chassis No.- P53AFDCB5AMA00278
No Response from Ola team.
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Resolved
Resolved
Online Purchase OLA S1 Pro and Paid Full Payment but Scooter not delivered
| Address: Banglore India |
| Website: olaelectric.com |
Hi all,
I Purchased OLA S1 Pro scooter online from OLA Electric APP through Android Phone on 8th August 2022. There Champion came to my home and complete the formality and force me payment online immediately as he said, I will get delivery within 15 Days. Now 6th September 2022 finished but they didn't deliver till now and while calling there call center they don't know the correct status about delivery. While posting on tweeter they said someone will contact you soon but no one contacted. While sent email to [protected]@olaelectric.com, nobody responded. Now I am demanding for refund my payment but they are not given answer. what should i do now??
I Purchased OLA S1 Pro scooter online from OLA Electric APP through Android Phone on 8th August 2022. There Champion came to my home and complete the formality and force me payment online immediately as he said, I will get delivery within 15 Days. Now 6th September 2022 finished but they didn't deliver till now and while calling there call center they don't know the correct status about delivery. While posting on tweeter they said someone will contact you soon but no one contacted. While sent email to [protected]@olaelectric.com, nobody responded. Now I am demanding for refund my payment but they are not given answer. what should i do now??
Sep 8, 2022
Complaint marked as Resolved At last OLA deliver the S1 Pro at my home after 1 month of time. After long follow up with there concern team they delivered the scooter. I am satisfied now.
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Unable to cancel purchase order for Ola S1
I want to cancel my purchase order for Ola S1, however there is no option available in Ola app to cancel my order.
I am trying to connect with customer support since last 3 days but they are disconnecting my without listening my query. Very worst support from Ola customer care.
Order ID : 0822-URN332
Mob No : [protected]
Name : Mangesh Deshpande
I am trying to connect with customer support since last 3 days but they are disconnecting my without listening my query. Very worst support from Ola customer care.
Order ID : 0822-URN332
Mob No : [protected]
Name : Mangesh Deshpande
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Could you please provide me with the update on my below cancellation request as I am reserved at 75000 price and current price bokking order price is more than 50000 extra amount(reserved at 75 k in 1.5 years old now asking us to pay 1.40 lakhs) so can not effertable from my end regarding this approaching more than 100 emails and calls but no response..if I am not get good response, will definately log a complaint in consumer court...intially approached and getting ready to gather all doc's as per their sussegation, to avoid kindly revert back my order, as I can not do from my end cancel button is in disable mode to cancel this order henceforth approaching since last 6 months no response, why can't you respond my email request with in the timeline, why you guys are doing business with customer accepts & their money, again virol on the las blost again please don't drag again on road with customer point of you already proved yourself in 3 years back, you are all inspiration for all failure Business man in our asia countries, so please don't spoil your image...plz..do the needful...if it is not possible to cancle please give me some other discount as 1+ year back old reserved customer to fulfill my order...anything is okay for me to go ahead further process, thanks in advance or your response
From my end I tried several times but the Cancel button is in disable mode. I can not click on anything to cancel several times in all communication channels but no use on this cancellation process, so without any further delay kindly expedite the process at the earliest time.
THanks & Regards
Dhananjay-[protected]
reserved OLA-S1-Air-OET-[protected]-SZJ871 on 24-Oct-2022
Booking query reference: 5420971
From my end I tried several times but the Cancel button is in disable mode. I can not click on anything to cancel several times in all communication channels but no use on this cancellation process, so without any further delay kindly expedite the process at the earliest time.
THanks & Regards
Dhananjay-[protected]
reserved OLA-S1-Air-OET-[protected]-SZJ871 on 24-Oct-2022
Booking query reference: 5420971
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Ola S1
| Address: 33 Green Park Kathua |
| Website: olaelectric.com |
Ola S1 was delivered to me in Feb 2022 with a temporary registration. And now it's 28 th August but the scooter has not been registered till date. Though the registration fees had been collected by Ola Electric much before the scooter delivery. They have no customer support system and their executives are totally clueless regarding the registration.
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Order cancelled but refund not received since long
Sir/Madam,
I booked Ola scooter but I cancelled the order later but till date I have not received the refund.
My mobile No. is[protected].
I booked Ola scooter but I cancelled the order later but till date I have not received the refund.
My mobile No. is[protected].
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Could you please provide me with the update on my below cancellation request as I am reserved at 75000 price and current price bokking order price is more than 50000 extra amount(reserved at 75 k in 1.5 years old now asking us to pay 1.40 lakhs) so can not effertable from my end regarding this approaching more than 100 emails and calls but no response..if I am not get good response, will definately log a complaint in consumer court...intially approached and getting ready to gather all doc's as per their sussegation, to avoid kindly revert back my order, as I can not do from my end cancel button is in disable mode to cancel this order henceforth approaching since last 6 months no response, why can't you respond my email request with in the timeline, why you guys are doing business with customer accepts & their money, again virol on the las blost again please don't drag again on road with customer point of you already proved yourself in 3 years back, you are all inspiration for all failure Business man in our asia countries, so please don't spoil your image...plz..do the needful...if it is not possible to cancle please give me some other discount as 1+ year back old reserved customer to fulfill my order...anything is okay for me to go ahead further process, thanks in advance or your response
From my end I tried several times but the Cancel button is in disable mode. I can not click on anything to cancel several times in all communication channels but no use on this cancellation process, so without any further delay kindly expedite the process at the earliest time.
THanks & Regards
Dhananjay-[protected]
reserved OLA-S1-Air-OET-[protected]-SZJ871 on 24-Oct-2022
Booking query reference: 5420971
From my end I tried several times but the Cancel button is in disable mode. I can not click on anything to cancel several times in all communication channels but no use on this cancellation process, so without any further delay kindly expedite the process at the earliest time.
THanks & Regards
Dhananjay-[protected]
reserved OLA-S1-Air-OET-[protected]-SZJ871 on 24-Oct-2022
Booking query reference: 5420971
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Customer Service and After Sales Service - Worst in the Market
Have listed below issues which i am sure majority of you have gone through and will face it in the future
1) Product and USP was mis-leading right from the marketing phase. The features assured during launch and booking time for S1 Pro never made it even after two months of Purchase. This is unethical and unacceptable. Thank god you guys are in India as you got away with customer being furious. If the same had happened in western countries, sure you would have been legally sued by all most all customers.
2) Two days post Delivery; vehicle did not start as the battery was dead. They said emergency TAT is 24 to 48 hours. However, with multiple follow ups and escalation the scooter was towed after 7 days. Don't have words to describe the post sales service effort from Ola. After the scooter was towed no official confirmation from the support team was received regarding scooter acceptance at the service center. Again as expected, i had to personally follow up to know the status of my scooter.
3) It has been 4 months since i got my scooter delivered yet no sign of RC card delivery. Like other service issues, even here they said 60 to 90 days TAT for RC card. In-spite of multiple follow ups and emails no accurate confirmation of my RC card status, just a standard robotic response.
Buying Ola scooter is by far the worst decision i have made in life.
Pls do not buy Ola scooter until they sort out actual Product flaws / Post sale service efficiency / escalation contact Transparency / Customer Service Quality & Integrity. For the moment Ola electric team and management have mis-led and taken people for a nigh mare ride.
1) Product and USP was mis-leading right from the marketing phase. The features assured during launch and booking time for S1 Pro never made it even after two months of Purchase. This is unethical and unacceptable. Thank god you guys are in India as you got away with customer being furious. If the same had happened in western countries, sure you would have been legally sued by all most all customers.
2) Two days post Delivery; vehicle did not start as the battery was dead. They said emergency TAT is 24 to 48 hours. However, with multiple follow ups and escalation the scooter was towed after 7 days. Don't have words to describe the post sales service effort from Ola. After the scooter was towed no official confirmation from the support team was received regarding scooter acceptance at the service center. Again as expected, i had to personally follow up to know the status of my scooter.
3) It has been 4 months since i got my scooter delivered yet no sign of RC card delivery. Like other service issues, even here they said 60 to 90 days TAT for RC card. In-spite of multiple follow ups and emails no accurate confirmation of my RC card status, just a standard robotic response.
Buying Ola scooter is by far the worst decision i have made in life.
Pls do not buy Ola scooter until they sort out actual Product flaws / Post sale service efficiency / escalation contact Transparency / Customer Service Quality & Integrity. For the moment Ola electric team and management have mis-led and taken people for a nigh mare ride.
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Not delivered my ev scooter
| Address: banglore |
| Website: olaelectric.com |
Not delivered my ev scooter and every time i'm calling wait wait saying, he is company did not give refunded my money back, ola company is fraud company, do not waste time and do not buy this company scooter.
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Order not received
| Address: 24/7 1st floor near Johnson school m.g palya bommanahalli |
| Website: Olaelectric.com |
Hi I'm ola electric
Booked on 23rh July 2022
Advance payment on 24th july
Estimated dispatch date given 25 july
Final payment 31st july
I already complaint many time but i am not getting any proper response and resolution on it, please let me are u people going to give me vehicle or not,
Syedrufi.[protected]@gmail.com
Booked on 23rh July 2022
Advance payment on 24th july
Estimated dispatch date given 25 july
Final payment 31st july
I already complaint many time but i am not getting any proper response and resolution on it, please let me are u people going to give me vehicle or not,
Syedrufi.[protected]@gmail.com
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No customer support
Buy Electric, get frustration
Useless customer care, Promise doorstep service, But i was calling customer care everyday for 6 days for the permanent number plate to fix.Themocol temporary number plate was an innovative idea which i never seen.No proper coordination, No answer to emails, No update for complaints.Buying ola electric, Buying frustration at your own cost.With battery fully charged, 90 kg load - 95 km range is safe 160kg load - 85 km range is safewhen battery charge at 30km remaining, Mode automatically changes eco mode in which you can't drive above 40km/l.
Everytime I call customer care - " sorry for the trouble/inconvenience, we will escalate this issue. SOMEONE will contact, give us SOMETIME" is the answer. Emails never replied. SOMEONE ordered me to collect the number plate in his workshop.
Customer is having no option to escalate any issue to higher management.
I feel like cheating, having paid over Rs1, 60, 000/ for the assurance of door step services.
Useless customer care, Promise doorstep service, But i was calling customer care everyday for 6 days for the permanent number plate to fix.Themocol temporary number plate was an innovative idea which i never seen.No proper coordination, No answer to emails, No update for complaints.Buying ola electric, Buying frustration at your own cost.With battery fully charged, 90 kg load - 95 km range is safe 160kg load - 85 km range is safewhen battery charge at 30km remaining, Mode automatically changes eco mode in which you can't drive above 40km/l.
Everytime I call customer care - " sorry for the trouble/inconvenience, we will escalate this issue. SOMEONE will contact, give us SOMETIME" is the answer. Emails never replied. SOMEONE ordered me to collect the number plate in his workshop.
Customer is having no option to escalate any issue to higher management.
I feel like cheating, having paid over Rs1, 60, 000/ for the assurance of door step services.
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No Committed Scooter delivery, No reply to mail
I purchased Ola electric scooter Ola S1 Pro in the month of February, 2022 with full and final payment. Suddenly, at the time of delivery, company is saying that price of scooter is something else and not on what I booked. Have mail communications with customer care of the company.
I asked them to either deliver my scooter or refund my money with interest. They are not reverting to the mail.
I asked them to either deliver my scooter or refund my money with interest. They are not reverting to the mail.
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Helmet size not proper and RC card not provided
I received my Ola S1 scooter at 30th March 2022. At the time of delivery, I tried the helmet and it was not fitting properly. The helmet was of kid's size. I raised the issue then and there with Ola supervisor and she told that she can't do anything and directed to contact support team through mail. I contact them on that day itself from till that time it's more then 3 months and I haven't received and updates till now. I paid extra bucks for the helmet apart from the scooter. The Ola Electric support are also not ready to refund the amount. I asked them to take the helmet and refund the amount because I paid for the helmet separately. But they told once the helmet is delivered they are cannot take it back. Also, it is been more than 3 months till the scooter delivery but I haven't received the RC card till now. After raising complaint multiple times they are unable to provide any solution. I generally takes 15 days for RC card. The order id from my scooter is OET-[protected]-GXX323.
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Ola S1 Pro/ID: OET-290503323160921-WVZ070; mobile no 9331018604
I have been consistently asking for my receipt for payment made by me of RS 37852.00 on 25/05/2022.
By the mail you have acknowledged as rs 20000/- (twenty thousand only) and the money paid was rs37852.My earlier emails TO THEM 6 TIMES in this regards is UNREPLIED.
I fail to understand why they are not issuing proper money receipt for the advance paid which is my right and demanding full payment without acknowledging my advance payments.
By the mail you have acknowledged as rs 20000/- (twenty thousand only) and the money paid was rs37852.My earlier emails TO THEM 6 TIMES in this regards is UNREPLIED.
I fail to understand why they are not issuing proper money receipt for the advance paid which is my right and demanding full payment without acknowledging my advance payments.
Aug 03, 2022
Updated by ajayarchana SIR, WE HAVE RECEIVED THE SETTLEMENT INVOICE FOR RS 1, 42, 201 DATED[protected]ATTACHED)
I HAVE COMPLETED THE PAYMENT WITH LAST PAYMENT OF RS 90, 000 ( RS 100 + RS 89, 900).
I AM STILL NOT GETTING DELIVERY AND THEY ARE RAISING FURTHER DEMANDS OF RS 5, 000 (REASON KNOWN BEST TO THEM) EVEN AFTER MAKING SETTLEMENT INVOICE AND RECEIVING FULL PAYMENT.
PLEASE HELP.
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Dear Ajay Agarwal
We are in touch with them all your issues
regarding multiple invoice has solved.
Now you can make the remaining payment to sort out this.
After making payment if you face any issue kindly contact us.
We are in touch with them all your issues
regarding multiple invoice has solved.
Now you can make the remaining payment to sort out this.
After making payment if you face any issue kindly contact us.
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Refund
I applied for refund of ola S1 around 3 months back and the amount is still not refunded but it is showing that the refund is completed but i never recieved the amount
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Could you please provide me with the update on my below cancellation request as I am reserved at 75000 price and current price bokking order price is more than 50000 extra amount(reserved at 75 k in 1.5 years old now asking us to pay 1.40 lakhs) so can not effertable from my end regarding this approaching more than 100 emails and calls but no response..if I am not get good response, will definately log a complaint in consumer court...intially approached and getting ready to gather all doc's as per their sussegation, to avoid kindly revert back my order, as I can not do from my end cancel button is in disable mode to cancel this order henceforth approaching since last 6 months no response, why can't you respond my email request with in the timeline, why you guys are doing business with customer accepts & their money, again virol on the las blost again please don't drag again on road with customer point of you already proved yourself in 3 years back, you are all inspiration for all failure Business man in our asia countries, so please don't spoil your image...plz..do the needful...if it is not possible to cancle please give me some other discount as 1+ year back old reserved customer to fulfill my order...anything is okay for me to go ahead further process, thanks in advance or your response
From my end I tried several times but the Cancel button is in disable mode. I can not click on anything to cancel several times in all communication channels but no use on this cancellation process, so without any further delay kindly expedite the process at the earliest time.
THanks & Regards
Dhananjay-[protected]
reserved OLA-S1-Air-OET-[protected]-SZJ871 on 24-Oct-2022
Booking query reference: 5420971
From my end I tried several times but the Cancel button is in disable mode. I can not click on anything to cancel several times in all communication channels but no use on this cancellation process, so without any further delay kindly expedite the process at the earliest time.
THanks & Regards
Dhananjay-[protected]
reserved OLA-S1-Air-OET-[protected]-SZJ871 on 24-Oct-2022
Booking query reference: 5420971
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S 1 pro
| Address: 801, maratt pimento apartments, Bannerghatta main road, Bangalore 560076 |
I am based in Bangalore. I purchased the ola electric S1 pro e scooter. Initially i was very excited about the purchase till we encountered our first problem. One fine morning about 5 days back I could not get the handle to unlock even after putting the passcode correctly.
It was then I understood that the worst of this e scooter is its service support. Their stupid policy of not having service centers means dependent on few employees in service who are over worked. Their training is not even comprehensive and so one technician cannot resolve a service call. My scooter s1pro is handle locked since 5 days. Calling help line does not help as the auto reply says I am not calling from registered mobile number. which is B*+#S*#₹ because that is the only number i used for booking, taking delivery. Several mails to their support had standard reply that they will respond in 24 hours which they did not. After tracing their service team that took 4 days, some one came after assurances he will come at 1030 am and eventually turned up at 7 pm to 'look at the issue'. He spent 10 minutes to say that he cannot do any thing as he is a mechanical guy 😭
Some one may come today from their electrical team.
Seems their cloud based software is screwed up. And no one has any clue how to resolve.
Their service team network is pathetic. When I asked in confidence they say there is only so many scooters they can attend in a day. Plus the fact they cannot resolve the problems many times.
Ola seems a big hype in their EV segment. Best if they stick to their core business which is arranging taxi.
It was then I understood that the worst of this e scooter is its service support. Their stupid policy of not having service centers means dependent on few employees in service who are over worked. Their training is not even comprehensive and so one technician cannot resolve a service call. My scooter s1pro is handle locked since 5 days. Calling help line does not help as the auto reply says I am not calling from registered mobile number. which is B*+#S*#₹ because that is the only number i used for booking, taking delivery. Several mails to their support had standard reply that they will respond in 24 hours which they did not. After tracing their service team that took 4 days, some one came after assurances he will come at 1030 am and eventually turned up at 7 pm to 'look at the issue'. He spent 10 minutes to say that he cannot do any thing as he is a mechanical guy 😭
Some one may come today from their electrical team.
Seems their cloud based software is screwed up. And no one has any clue how to resolve.
Their service team network is pathetic. When I asked in confidence they say there is only so many scooters they can attend in a day. Plus the fact they cannot resolve the problems many times.
Ola seems a big hype in their EV segment. Best if they stick to their core business which is arranging taxi.
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Ola electric S1 pro running 65-70 kms in full charge
Please note that the battery is not at all giving the promised KMs, in a full charge in a normal mode S1 pro is running only 65-70 kms. I have raised the issue before as well and there had been no great response from your end.
if OLA cannot fix it I would request them to take back the bike and refund me my hard earned money.
A better resolution is expected if you were to charge 1.5 lakh rupees for this bike. also if in 3 months there is so much of problem popping up, I doubt what this bike will be like in a few years.
if OLA cannot fix it I would request them to take back the bike and refund me my hard earned money.
A better resolution is expected if you were to charge 1.5 lakh rupees for this bike. also if in 3 months there is so much of problem popping up, I doubt what this bike will be like in a few years.
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Refund not initiated
I have order ola on Feb 2022 with advance amount of 500 rs. On April 2022 cancelled it cause scooter had issues. As per the norms it should be credited in 5 to 7 days. But they didn't till date i.e. June 27 2022. Pathetic service.
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Registration not done
| Address: Kolkata |
Our Ola electric scooty was delivered in the month of Feb 2022 and registration still not done inspite of repeated follow up. Company officials not responding properly and just buying time.
Ayush Jodhani
Ayush Jodhani
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No registration done
I had taken my ola scooter on March 23 2 and half month completed but still I didn't receive my registration I don't know where to rise the complaint regarding this
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We are following up since Feb 2022 and no reaponse. Very poor customer service
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Not Provided Full Functionality Product as per Commitment
| Address: Bangalore, Tamilnadu. |
| Website: olaelectric.com |
I Purchase Ola Scooter on 13th February. Before purchasing Ola Electric has many commitment and many function Like,
Navigation
Music
User wise Profile
Proximity Lock unlock
Automatic Lock & Unlock
180KM Rang
Cruse Control
and many more but till date I am not getting this and Ola Electric company has cheated with me.
Also i call to Customer care but not received proper answer
Navigation
Music
User wise Profile
Proximity Lock unlock
Automatic Lock & Unlock
180KM Rang
Cruse Control
and many more but till date I am not getting this and Ola Electric company has cheated with me.
Also i call to Customer care but not received proper answer
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No refund after cancellation
I have cancelled my ola s1 pro booking on march 30 2022. Refund was initiated on the same day . I have paid an amount of 20499 RS, out of which I have only received 499 to my account. I have contacted customer care and have received poor support regarding the same .
Cancellation Id - OET-[protected]-VXT[protected]
Cancellation Id - OET-[protected]-VXT[protected]
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OLA S1Pro
| Address: bangalore |
| Website: olaelectric.com |
I received vehicle on 4th May 2022, the display got blank on 20th May 7:00PM. They took the vehicle to workshop on 22nd May. Still the vehicle is under service with them.
Some one from OLA called me on 23rd and said that the battery got dead.
I rode hardly for 200KM, and the vehicle battery is gone. They are passing days with service so that they complete the warranty period without actual service.
Some one from OLA called me on 23rd and said that the battery got dead.
I rode hardly for 200KM, and the vehicle battery is gone. They are passing days with service so that they complete the warranty period without actual service.
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Fraud Ola electric scooter s1 pro
| Address: HORAMAVU Bangalore |
| Website: WWW.OLAELECTRIC.COM |
From day one scooter has issues
power drop
noise from motor
faulty suspension front and back
weak seat it bends in the middle
front fork issue with noise
loose rattling noise in the panel
very poorly built.
Non of the advertised feature work
software issue
faulty battery
current condition scooter is dead
pathetic customer care
looks like bhavesh was a sheperd.
I want to claim refund in consumer court.
power drop
noise from motor
faulty suspension front and back
weak seat it bends in the middle
front fork issue with noise
loose rattling noise in the panel
very poorly built.
Non of the advertised feature work
software issue
faulty battery
current condition scooter is dead
pathetic customer care
looks like bhavesh was a sheperd.
I want to claim refund in consumer court.
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Ola S1 Pro is unreliable, poor customer service... don't buy.
I received vehicle on 4th may 2022.
1. Under service for 2 days due to delivery person's mistake.
2. After 2 week the display got blank. Not able to unlock or use the vehicle.
They took the vehicle to workshop 6days back. Till now the vehicle is not returned.
I am following up by calling customer care and they are telling that the vehicle service is in progress and
would arrange a call back. But i never received a call from them regarding when the vehicle is returned.
In summary the vehicle is not reliable with the poor customer service.
I received vehicle on 4th may 2022.
1. Under service for 2 days due to delivery person's mistake.
2. After 2 week the display got blank. Not able to unlock or use the vehicle.
They took the vehicle to workshop 6days back. Till now the vehicle is not returned.
I am following up by calling customer care and they are telling that the vehicle service is in progress and
would arrange a call back. But i never received a call from them regarding when the vehicle is returned.
In summary the vehicle is not reliable with the poor customer service.
I got my Ola S1 pro delivered first week of April 22.
Within one week the display got blank, handle locked. Thank God it happened in my premises. After 2 days scooter was picked up ( the way they took it in handle locked condition was really unprofessional). Re delivered after 2 long weeks.
Yesterday scooter stopped on the road. My daughter was using it. I had to push it all the way to my house. The range shows 77 Kms. Display shows restart, Despite restarting, samething, scooter wont move. Samr restart appears. I regret buying this expirimental vehicle. It was the one of the worst decisions of my life.
Within one week the display got blank, handle locked. Thank God it happened in my premises. After 2 days scooter was picked up ( the way they took it in handle locked condition was really unprofessional). Re delivered after 2 long weeks.
Yesterday scooter stopped on the road. My daughter was using it. I had to push it all the way to my house. The range shows 77 Kms. Display shows restart, Despite restarting, samething, scooter wont move. Samr restart appears. I regret buying this expirimental vehicle. It was the one of the worst decisions of my life.
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reserved OLA-S1-Air-OET-[protected]-SZJ871 on 24-Oct-2022
Booking query reference: 5420971