Onsitego Complaints & Reviews

I purchased 2 year extended warranty for my Dell Laptop purchased at Croma tambaram.

However when i purchased it was told if there is any issue with laptop and not caused by physical damage it can be replaced or serviced for free.

But when the service person saw some crack near the laptop USB port and mentioned they wont take it because of physical damage and want to pay if it needs to be fixed.

When i reached Customer care representative he said the same and says that when the technician opens the laptop to fix the keyboard issue the damage on the other side will become worse so he wants to pay for the service.

I see this is an complete scam. If you buy an laptop and use it for around 3 years i hope there might be some cracks on the edges. But because of this they reject the service request. And i have paid around 6000 for the extended warranty.


Date of Purchase: 18-Oct-2020

Laptop: DELL

Warranty provided by : OnsiteGO

Date of Issue: 26-Apr-2022

Mobile: [protected]

Sr. No.:[protected]

Two nos. Hitachi Split ACs Jet Cleaned by Abhishek on 19th of March.

Both the ACs are not cooling AT ALL after the Jet servicing done by your company.
No respect for customers. Worst Fraud company.
The report of your person as attached shows that both the ACs did not have any problems before he serviced them & the Gas was also proper & they were working fine.

I...

Sr. No.:[protected]

Two nos. Hitachi Split ACs Jet Cleaned by Abhishek on 19th of March.

Both the ACs are not cooling AT ALL after the Jet servicing done by your company.

The report of your person as attached shows that both the ACs did not have any problems before he serviced them & the Gas was also proper & they were working fine.

I have given multiple complaints in the past 25 days to get my ACs back in working condition, but they have been fully ignored.

If immediate action is not taken to get the ACs working again IMMEDIATELY, we will need to file a complaint in the Consumer Court regarding the deficiency in service & no regard for customer complaint or suffering.

Kindly send your SENIOR technician to get this problem sorted out immediately once and for all.

Awaiting reply.

Regards

Samir Garg(M: [protected])

Sr. No.:[protected]
YOUR TEAM HAS CLOSED THE SERVICE REQUEST WITHOUT EVEN VISITING OR RESOLVING THE PROBLEM. THIS IS ABSOLUTE FRAUD.
Service complaint number for[protected]
Attached is the Service report of your Engineer stating that the 'Gas Pressure of both the Hitachi ACs is OK'.
Also mentioned in report '2 AC Now is Working Good' which shows there was no problem in AC.
He has left the valve open and all gas has leaked out & the cooling of the AC is now ZERO.
As per report, both AC were OK, so now it is fully your Responsibility.
I have given complaints & feedback multiple times, but assurances given but nothing done till date.
Kindly get the AC in working condition immediately.
Awaiting immediate action & reply.
Regards
Samir Garg (M [protected])

Service ID[protected]
I purchased a device I-Phone 13 Mini and took screen protection from Onsite Go on the 2nd of Nov, 2021.During the purchase it was assured by their representative that hassle free services will be provided from a nearby authorised service center which is located at Udaipur.
On dated 07th Feb, 2022 my I-Phone met with accident and screen was broken i requested on their dealer they registered my complaint with onsite go call center wide complaint ID[protected].During the registration is requested that my i-phone should be repair from Udaipur I-Phone authorised service center.
After the registration i got a mail from Onsite go for the co-payment which was INR 2195.
I had paid the same and my device is pick-up by an onsite go representative.
Now today i got a call from the call center that my device should go to Jaipur for repair which was not supposed to be for me. I updated to call center that its committed by their team and call center that my device will be repair from Nearby service center then why i forced to send device to jaipur.

It is really a fake service which is not expected from Onsite Go.

Its request to all of you please do the needful and repair my device urgently from Udaipur Service center.

I recieved my phone 3 days ago and they had removed the tempered glass from phone and they had damaged my phone while giving back

The absolute horrible service I have received from Onsite Go is quite commendable. I never knew that I was looking at my phone for the last time when I gave it away for service. They never informed me about what went wrong with the device. Even after repeatedly requesting the replacement team to get back to me, they never call you. When I finally got a device(was literally forced as they did not have any other option), I was forced to take...

I had raised a request for repair of my kent some 14 days prior. As I am a working professional, I had given some date on Sunday for repair. The technician did not turn up. Next day I had boarded the flight. I was not in town. Today as I m back, I want the repair to be done today as there is no drinking water in the house.

Kindly consider

Hands down the ### AMC company ever 👏👏👏 my only crime was to book an appointment for Sat and since then have been receiving multiple calls and texts re Engineer change and an enquiry about what my issue is…didnt realise booking an appointment in Saturday was an issue…army of donkeys...

### AMC provider ever seen…i selected a weekend slot for the water filter maintenance and since then all i have been receiving are texts and calls about Engineer changes and asking me what is the issue…i was not aware selecting a weekend for service visit was an issue…god help those who have taken this cover

It was a worst experience with onsitego.
They are having worst customer care service, and unskilled technicians, they don't know anything about service,
My AC was having less cooling and they visited the solve the problem but instead damaged my AC, now it is not working, and fun part is that the technician says we do service like this only.
And I am not getting any response from customer care.
They are saying that Engineer will visit but no one visited in last 2 days.
Don't ever buy onsite warranty.

Dear Sirs,

I am running out of patience continuously following up with you regarding my Onsitego query[protected].

I have written multiple emails, to which I have not received any or proper response for resolving my issues.

I have written emails several times requesting you to resolve the issue but I am not getting a reply from your end.

I request you to immediately resolve all the issues pertaining to:

1. the Extended Warranties as well as the AMC purchased by us along with the white goods, from Croma.
2. Request for change of change my registered mobile number in your records and
3. Request for change of the Contact Person name from Mrs. Farah Cama to Mr. Nekdad Cama.

Kindly ensure that I receive a reply and my queries are suitably resolved.

Also kindly share with me the procedure for escalation of my complaint to the higher level of Onsitego.

Best regards,

Farah Cama

Very weird and no integrity of the commitment to serve customers. We bought Waterpurifier from croma and bought extended warranty from onsitego. From past 3 months we have been following up with them to send an agent for filter change but they are only extending dates. Giving false commitments.. such a joke this company is...

No value of time there should know learn 420 company my sr no[protected] and i am not happy

I have extended warranty on my Godrej split AC which was bought from Vijay Sales Vashi.

Onsitego repaired the AC in Oct2020 and it developed the same issue again in March2021. They have taken the unit on 18th March 2021 and have been delaying the delivery of repaired unit since then. Its been more than 21 days that the answer and update remains the same putting us in difficulty to live without AC.

I have bought a phone from chroma and bought a extended warranty plan
After 1 year my phone is facing problems with the back camera when making videos all videos are hanging for which we have given the phone for a similar complaint 5 times but even after giving the phone 5 times for a same complaint they cheated us by saying that they have done a quality check properly but every time the phone came up again with the same issue and now when we are asking for replacement or making a voucher for what they say they are doing they are now straight away telling us that you have to go to the service centre yourself for the repair and we are not going to replace or give voucher because that doesnt come under our criteria and also when you try to reach them so many different employees will talk to you and you will end up getting cheated and because you cant do anything about it you get cheated at the end, but such companies will continue to cheat you if we will not get enough knowledge about thier working system, its better to take any warranty from these companies who are cheating customers and not for making any honest statement by showing their courage in dispensing honest and sincere services for their customers who are under genuine faith buy their plans and think that now thier product is safe in future .
Its better to sue them in consumer court.

I had purchased an LG 43 inches LED TV and along with it bought an extended warranty from Onsitego for 4 more years (1+4 years). In the 3rd year, my LED panel got spoilt and started flickering and changed color. It was changed by the LG service center thru onsitego after a month. But within 2 days the same problem arose again. After complaining the second time and after another month the TV was carried to their service center in a bed sheet borrowed from me. And delivered back after 3 days.
Within 20 days the same problem arose again. This time when I complained again, the LG engineers had a trick up their sleeve. They immediately pointed out a small bent in the plastic frame of the TV and claimed there was PHYSICAL DAMAGE done to the TV. A tiny bent which a common person would not even bother of but this was their BIG reason to make my warranty null and void. Highly magnified Photos were clicked and my repair claim was rejected (which was for the fauly LED panel and not the plastic frame). When I clicked photos of the same so-called damage, my photos were not convincing to Onsitego because the damage were not visible to them as my angle of photography was different. How serious can a PHYSICAL DAMAGE which makes my warranty null and void, be if it is visible only at an angle and not another. And if minor Physical damages are suich big issues why are precautions not taken by LG engineers or transporters?

I have purchased the extended warranty plan from onsitego and those technicians are not able to solve the issues properly

I have purchase kent RO water purifier with 2 year extended warranty for Rs 18924 dated 15/08/2019 from croma store in ROYAL Meenakshi mall Bangalore. My water purifier is not working more than 1 month the first request i raised on 30/10/2020 for repair till today 29/11/2020 it not repaid . every time i am calling them than they are telling we will escalate the issues .Their engineer is also calling but never coming for repair. it is like metal harassments for me calling there customer care for service of water purifier . every they are having some other excuse not doing work. last one month i am purchasing water bottle from outside and drinking in covid time and putting my health at risk. purchase and getting service is a metal harassments for me

I've been trying to get my TV repaired since the 3rd of September but it still hasn't been done. They sent three technicians and said that it'll be done in a few days. Eventually they told me that they'll replace the TV and give me a new warranty as well. I have emails proving this. They even sent me an email telling me that the TV is on its way and they'll send a technician to install it. Suddenly they change their stance and tell me they're not replacing it but giving me a voucher instead. How is this customer service if they can't even fix something they said they'll do two months ago? I have all the communication on email but they've stopped replying to me there and only call now so there's no additional evidence.

From last 3 days we have been receiving messages that the service technician has been trying to call us but we haven't received a since call or message. Today received message that the service technician will come between 2-6pm. He lands up at my place at 8:30pm is this the timing to come to someone's place during dinner time and when we are almost trying to retire for the day. The person is still at our place repairing it's past 9 now. Is this what service is? What was he doing the whole day.

Very bad service I have requested for repair service of my printer many times for the last 2 months and every time they close the request by themselves without resolving the issue.

This company is a con company they repaired my device for screen replacement under warranty made fault in the device and the second time when I handover the device again they made my phone camera dysfunctional and now it's the third time i had given the phone to them and they are saying that the main pcb is faulty and it's been a month i am trying there no. And every time they have New story to tell.
I am sure they are not experienced enough to get the things repair now I am unable to hear anything from there side as there no. Are not working.
I want my phone in a working condition as I told to them as well, I bought the phone in the month of March and since last three month the phone is with them only and I am not getting any satisfactory answer.
I decided that I am not going to buy any protection plan in future from the con company onsitego.
I will request that whoever reading the page don't buy anything from this con company.
This is just a small post i am writing i will take them to the consumer court and to other grievance cell a swap where the have to pay for this kind of harassment.

It been days until now but my RO purifier has not been repaired yet by the company irrespective of calling them everyday. They close the service request without any reason before it is completed.

I purchased tv through tatacliq with brandname cloudwalkerwhile purchase tatacliq expressed 2 year extended waranty after 1 year manufacturer waranty the purchase was during may 2018 subsequently tatacliq sent me letter asking to effct energige a link during july i have not done .Subsequently during feb20 tv went out of order when i approached tatacliq they told onsitego is not in their backup when i contacted during may20 they wanted the invoice and mension of onsitego extended waranty i subbitted after 3 months today they write to contact tatacliq in this regard.Is it not the moral and legal responsibility to honour onsetgo commitment as the tv purchased in 2018

First of all the device was repaired in last week of june after which the problem occured. The water was not getting filtered properly, it was not of good quality with smell and there was dirt inside the device. We called at the customer care number on[protected] complaining about the same and were guided by the customer care agent to get it self repaired after which the amount for the service would be reimbursed. The technician from kent company claimed that the products (Filter tubes) of the device has been replaced by fake ones in the last service that was done in the month of june by the onsitego technician. After all this we again filed a complaint with onsitego customer care on the same day about the same problem reciting them with the whole story of the fake filter tubes and a missing filter tube and were supposed to get the repairing done within 3-5 business days. But it has been total of 7 days without any updation regarding the same and with no visit by anyone for the repairing of the device. We had called the customer care on[protected], when we were told that the complaint will be escalated and wiil be investigated upon and this took place after our call and after 5 working days from our date of complaint and still till today i. E[protected] there is no update regarding it neither any visit by the technician. Even today after calling the customer care we were told the same thing that the complaint is escalated and will take time.

Extremely poor and slow service, they picked up my device 15 days late (29 june) and it has been 20 days since. What repair service takes one month? They will now dispatch it after a month (30 july) and then it will probably take 10 months to reach me. They don't even let you know an estimate time when you write for repairs so that you know whether to give your device or not. I wrote them continuously to speed up the repairs and they said the best they could do is this. I month to repair a broken back screen. I would never recommend to use onsitego. Its a total waste of money. Extremely disappointed. I just want my device back now.

This is regarding my Extended Warranty, which i got with Sony Smart purchased from TATA Cliq.

1) TATA Cliq Provided me Extended Warranty that would be provided by OnsiteGo for free of Cost under an offer on Independence Day 15/Aug/2018.
2) I filled the details on link provided by TATA Cliq via email.
2) Received acknowledgment from TATA Cliq that my Extended Warranty details will be directly sent on my registered details within 90 days from OnsiteGo.
3) My product gone faulty on June-2020 and I checked with OnsiteGO, the executive told me that she is able to check my registered details in their database but no plan entered against it.
4) If Link is submitted with all requested details and no details available with OnsiteGo means, there is some issue with OnsiteGo team who received details but not filed against my registered details.

I am continousy checking with OnsiteGo but they are asking for Plan Invoice which they never provided to me. Now if the details are there in their portal means there is something that i purchased against details were entered.
No one from OnsiteGo is taking care of my issue. I already have my profile created on OnsiteGo (screen shot) which is only possible when i have purchase any product and register my details with OnsiteGo against that purchase.
Please find the notification while login into account "You can Sign In using the Email ID or Mobile Number you used while purchasing the Onsite Go plan.""

They have never shared me the Plan Invoice at the time of Purchase. I was not aware what is the process or what will be the criteria that needs to follow while raising service request.

Please take a look and support to resolve the issue asap.

regards
Subodh
[protected]

I raised an issue on 22nd June for my AC not cooling. Technician visited twice and finally concluded main PCB is faulty. Yet to this date I don't have an estimate as to when my AC will be fixed. Also to make matters worse they have created 3 different service tickets with incorrect dates. This allows them to say the request was raised on a later date.

Very bad experience. I recommend not to use OnsiteGo ever.

My reference Number[protected]

I raise a complain on 28 may'20 regarding servicing of - AC, Now is 9th Jun'20, but still i am waiting an Engineer for visiting my house for servicing of AC. I called many time to customer care but every time they told me that we are forwarding your complain to concern department and visit will be happen within 72 hour. After giving time I did call back again then the answer same, then i made a call again the they did not me response till evening, next day i call you again then some one senior person talk to me and assured that will be resolve this issue soon and giving me time that 3 working hour that someone called me, but i did not receive any call. Last 12-13 days i am facing this challenges. Last month i extended the warranty for next 2 year. But i think my it was the worst decision of my life. Very bad services.