Onsitego Complaints & Reviews

I have purchased 2 year extended warranty for laptop (Rs. 35, 001 to rs. 50, 000) service from onsitego in the year 2016 (Please find attachment for details) with worth of 4, 499. This warranty will be applicable from june 2017 to may 2019 i. E after company warranty get completed. Recently i given my laptop for serving on date of 11 sep 2018 with detailed complain in mail and they delivered back on 10th oct 2018 (Without informing the resolution...

Mobile : coolpad cool 1
Name of owner : ved samant
Issue : pickup was done on 8 th june and the scheduled delivery was 6th july.. The phone has yet not been delivered... Every time i call on the toll free number, a different guy picks up the phone, gives me fake promises that the phone will be delivered in the next 24-48 hours and postphones the delivery.. Names of call centre staff who have picked up my phone : lawrence fernandez...

Bought a LG refrigerator side by side from Croma Nepeansea Road a yr back and at time of purchase took extended warranty. I was not informed that it would be of some onsite company and not LG. My refrigerator is not cooling since over 2weeks on lodging a complaint with LG I was informed that the warranty was not with them and I had to confirm with Croma the details regarding the warranty. It was then that I learnt and heard about this hoax...

No its not genuine at all.

I have purchased a daikin split ac and purchased 2 years extended warranty from them. At the time of purchase they said, everything is covered for next 2 years.

My bad luck, my ac flap got broken in just completing my first year and i contacted the onsitego and to my surprise they directly said its not covered.

And you will be surprised, when i talk to daikin, they immediately...

My name is pawan kumar mishra. Date of incident : 11/05/18. It always takes more than 24 to 48 hrs to visit from onsite go under warranty product. Enginner will visit your place always more than 2 weeks time. On top of everything being a customer i was misbehaved with engineer from onsite go. His name is bilal from ghaziabad site. Bilal came to my place after a month after raising the request and started asking for money. When i questioned...

I purchased an extended warranty through croma (New bel road, bangalore) for aquaguard supreme. Firstly this aquaguard supreme model is total rubbish. It gave us trouble right from the word go leaking from the bottom every 3-4 months. Nevertheless, aquaguard repaired reasonably promptly till the warranty ran out and onsitego took over. Recently again it leaked and onsitego took over. First it took 3 weeks to send some technician over —...

I have already send the bill it still not get any update.

Sr no.[protected]: back buton not work and swith of on self
I have send my mobile on first time then they change the touch panel but auto shutdown mobile switch of on not resolve.

Sr no.[protected] automatic switched off while charging, hanging issue.

Again i reised the request then they again change the battery (Before use battery...

On 24th december 2017 i claimed my warrenty from onsitego as my device was not able to boot properly, at that time warrenty was left for 1 month after several days they picked up m device and they handed over me bill of 16000rs which includes battery and motherboard (I have attached all email interactions), at that time i was shocked i have no option than taking back my device from onsitego as i dont have any other option, after that i checked...

I have given my honor mobile for service on 21/12/2017 - id[protected].
The status link is showing the status as repair completed on 3/1/2018 and shows expected delivery by 8/1/2018. Still not got my mobile back from onsitego.

Customer support every time saying "once the mobile is collected from service center, it will be delivered to you".

I do not understand why onsitego does not collect the mobile...

I had taken extended warranty of onsite for my samsung j7 prime and in the very first month of extended warranty the display of the phone got off and was not working although the incomming calls were their with ringtone working, for which we registered a complain, the phone was dropped at croma store on 24.11.17 from where it was purchased and till 30.11.17 the on line check was showing that your phone is under diagnosis at service centre...

Date of the incident - 10.11.2017
Client number - n/a
Full description of the incident -
I had given my phone for repair within the warranty period of the insurance. These guys took a week to pick it up first and then when i got it back after 2 weeks, it still wasnt working and one fine day stopped working completely for the same reason that it was given for repair.
I gain called them and complained, these guys...

They are just fooling people when it comes for providing service they will say this problem is not covered under extended warranty.
Still if you pressurize them they will pickup your device and create some other serious problem in it.
My serious request if you have money buy extended warranty from the product company itself, they will definitely help you....

The onsitego team took the mobile on 18-7-17 and now, almost a moth later they call and say pcb is damaged and will cost rs 9000.

This is absolutely un-acceptable and no-one cares that they took more than a month to revert.

The model number is moto g5 and was damaged in a short fall.

The total cost of the phone was 13k and now they want 9k....

I had my ac covered under onsitego extended waaranty.. Once i booked a service from onsitego they said that they dont have a person here in my place to service my product and forced me to get it serviced by myself so that they can reimburse the charges. Since it was a zonal manager who requested this, i agreed for a self service and provided the. The invoice on 12july'17 till date they didn't reimburse the charges. They are making so many...

I registered the complaint with onsitego. After 7days the service executive called me and said that the tablet was found with water drops inside. I have an accident in Feburary and When I charged it to start and use it tablet didn't turned on, is it possible if person has not used for a month, water can go inside on its own. I have read their reviews the company pays no attention to the customer or their complaints. Only prank reasons what...

Onsite customer care executive picked up my mobile on Feb 06-2017 that time he checked properly my phone (iPhone 6Plus ) that time no physically damage.
but after 2-3 days i got mail from onsite that your phone physically damaged so we can't give warranty of your phone. But my phone that when i handover not damaged even before pickup onsite customer executive checked properly.

then how can they said my mobile physically...

I had given my mobile coolpad note 5 Bill No: 195740. As per the website and their policy they had mentioned coolpad has covered the SLA of 21 days. they are failed to provided my mobile back as per SLA. In their website they are clearly mentioned (screen shot), if they failed to provide the mobile as per SLA they will provide new mobile if available in market (or) gift card provided by them. But this completely false. My SLA was crossed...

I have send my mobile (Xiaomi mi3 16GB) for service in onsitego with order id : 111596 on 31.12.2016. The fault was one line in display and not taking Sim. After 2 weeks, i got a call from onsite customer care saying that the mobile's Display and motherboard has problem and should be changed.. Total cost is 13500. The cost of the mobile in the bill was 8000 and remaining amount 5500 should pay by me. The funny thing is the mobile production...