Payback Complaints & Reviews
Worst Customer Service
I would like to file my extreme dissatisfaction with PAYBACK Customer Service with reference to case number[protected].
Long story short. I have never received PAYBACK card (physical card) even though I am member for past 6.5 years. Also I have raised case to PAYBACK Customer Service care for at least 4 times asking for delivery of card. But every time they close the case saying that "Card was not delivered". But they never give me the reason. And this time, from the very beginning of the request, I have detailed explained my issue and dissatisfaction with customer care and particular ly asked them to escalate to their higher level to look into it. But they are very reluctant from the beginning and they totally ignore my concern at all.
This is the most pathetic customer care at any level. I could say this because, all the communication are in written format.
(I am unable to see option to attach the conversation. Else I would like to attach the whole email communication).
View replies
Still there is no action taken by them.
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Resolved
Resolved
Waste Service
| Address: Ernakulam, Kerala |
Its a BIG BAZAAR CARD good for nothing.
I have made online purchases with reference to PAYBACK for around
4000rs and I have got nothing. But I got 6pts for spending 600rs in BIG
BAZAAR. Worst customer service
and email support. We have to type in all details to their profile and
have to raise a request for and have to upload the invoice. One at a
time if not your mail will get auto rejected. And there will be no
support through direct email. We have to request them through Payback
profile every time.
Aug 8, 2021
Complaint marked as Resolved View replies
Hi,
This is Priya from Future Group. We are extremely sorry for the inconvenience caused. Please write to us me at [protected]@futuregroup.in with your contact details. Our team shall get in touch and resolve this issue at the earliest.
Regards,
Priya
This is Priya from Future Group. We are extremely sorry for the inconvenience caused. Please write to us me at [protected]@futuregroup.in with your contact details. Our team shall get in touch and resolve this issue at the earliest.
Regards,
Priya
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Points Redeemed and recharge not done
| Address: Mumbai City, Maharashtra |
Hi all,
I have redeemed payback points 200 to recharge My Vodafone Account but recharge did not happen and my pours have for redeemed. So i have tried with another 120 points that too wasted. I lost all the payback points but not recharge did not happen. Card number [protected]. Please resolve my problem. Revert Points as soon as possible
Thanks.
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Resolved
Resolved
Payback card is not delivered
| Address: Bangalore, Karnataka |
I am writing this in frustration with the service I have been receiving from payback company that ICICI Bank is tied up with. Here is the issue I have
- I have never received payback card even though I have been using my icici credit card from last 5 years (since November/2006. When I had called payback customer service they took a compliant and said it will be delivered in few working days. Compliant number[protected] in Feb 2012.
- I verified with them after few weeks they said payback card is not delivered due to incorrect address. I strongly disagree with this because I have been receiving icici credit card statements and all other governmental posts on the same address. why payback is saying incorrect address?
- I complained again but they are ignoring my requests and the card has not been delivered despite many follow ups.
- As result I have lost so many reward points that got expired. who is the cause? why i should lose?
- I have lost money on phone calls talking to Payback and ICICI helpdesk.
I am cheated by Payback company and ICICI bank. I request you to take action.
Here the details
My Payback card Number: [protected]
e-mail id: [protected]@yahoo.com
- I have never received payback card even though I have been using my icici credit card from last 5 years (since November/2006. When I had called payback customer service they took a compliant and said it will be delivered in few working days. Compliant number[protected] in Feb 2012.
- I verified with them after few weeks they said payback card is not delivered due to incorrect address. I strongly disagree with this because I have been receiving icici credit card statements and all other governmental posts on the same address. why payback is saying incorrect address?
- I complained again but they are ignoring my requests and the card has not been delivered despite many follow ups.
- As result I have lost so many reward points that got expired. who is the cause? why i should lose?
- I have lost money on phone calls talking to Payback and ICICI helpdesk.
I am cheated by Payback company and ICICI bank. I request you to take action.
Here the details
My Payback card Number: [protected]
e-mail id: [protected]@yahoo.com
Aug 13, 2020
Complaint marked as Resolved View replies
I feel I am cheated by the Payback card company. So strict action has to be taken
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Resolved
Resolved
Points not credited
| Address: Uttar Pradesh |
Hi
I am a payback member and my card no. Is [protected]. I am also thoroughly disappointed with payback customer service. I made a purchase of around 8022 rs ( which should amount to some 200 points) at big bazaar on 29/01/2012 and swiped my payback card at the counter but the payback points never got credit.
I informed payback customer care about it around 22nd february an they said that they will get back within 15 days and the points will get credited in my account. I even mailed them a scanned copy of the bill. But their customer care never responds not even to the emails.
It is not merely about the points but the sheer service they are providing which disappoints me so much. And, I never followed my payback points closely before so I really don't have much clue as to how many points I would have already lost out on by not following.
I sincerely hope that they do bring in more professionalism in their organization and after getting acquired by an international loyalty brand they should do much better.
Vipul khattar
[protected]
I am a payback member and my card no. Is [protected]. I am also thoroughly disappointed with payback customer service. I made a purchase of around 8022 rs ( which should amount to some 200 points) at big bazaar on 29/01/2012 and swiped my payback card at the counter but the payback points never got credit.
I informed payback customer care about it around 22nd february an they said that they will get back within 15 days and the points will get credited in my account. I even mailed them a scanned copy of the bill. But their customer care never responds not even to the emails.
It is not merely about the points but the sheer service they are providing which disappoints me so much. And, I never followed my payback points closely before so I really don't have much clue as to how many points I would have already lost out on by not following.
I sincerely hope that they do bring in more professionalism in their organization and after getting acquired by an international loyalty brand they should do much better.
Vipul khattar
[protected]
Aug 13, 2020
Complaint marked as Resolved View replies
Hi,
I received a message for DM-080008, stating that" Dear Dhanalakshmi, thank you for being a privileged Big Bazaar PAYBACK Member. We are delighted to offer you Rs.800 Cash back on your total shopping of Rs.10000 between 26 Jul 14 - 26 Oct 14 at Bengaluru - old Madras Road. We hope to see you shopping with us. TnC apply, Rs 800 Cash back will be credited to your PayBack Account in the form if 3200 points.
My PAYBACK card No: [protected] & [protected]
I received a message for DM-080008, stating that" Dear Dhanalakshmi, thank you for being a privileged Big Bazaar PAYBACK Member. We are delighted to offer you Rs.800 Cash back on your total shopping of Rs.10000 between 26 Jul 14 - 26 Oct 14 at Bengaluru - old Madras Road. We hope to see you shopping with us. TnC apply, Rs 800 Cash back will be credited to your PayBack Account in the form if 3200 points.
My PAYBACK card No: [protected] & [protected]
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Resolved
Resolved
Cheating done by Payback
| Address: Bangalore, Karnataka |
PAYBACK Card number : [protected]
V-TEK 5 IN 1 TRAVEL CHARGER that has been delivered to me (payback redemption order: 717729) is not in working condition.
So, I have been cheated by Payback in this regard.
I have complained to the payback customer care over phone and there is no response for my complaint.
If this web complaint is also not addressed, then I don't have any other option other than to take legal action against payback for cheating me
Prakash Udayakumar
V-TEK 5 IN 1 TRAVEL CHARGER that has been delivered to me (payback redemption order: 717729) is not in working condition.
So, I have been cheated by Payback in this regard.
I have complained to the payback customer care over phone and there is no response for my complaint.
If this web complaint is also not addressed, then I don't have any other option other than to take legal action against payback for cheating me
Prakash Udayakumar
Aug 13, 2020
Complaint marked as Resolved Helpful
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Resolved
Resolved
card blocked;point not credited
| Address: New Delhi, Delhi |
Why am i not getting any reply????????
Regards,
Neel
From: nilmani ratnam [mailto:nilmani.[protected]@gmail.com]
Sent: 08 January 2012 17:16
To: 'Membercare Payback'
Subject: RE: 'PAYBACK=[protected]' Web contact enquiry : Others - Regarding
I do not know what is happening here, but now all of a sudden my primary card no [protected] login has stopped working. When i tried to regenerate the password it said incorrect id/card no?????? What is this??? Why i am being harassed like this?? Ac linkage is not done? Points as mentioned in your trail mail is not reflecting? 2nd card as promised is not yet delivered? Can i have the POD no or currier company details through whom you have dispatched?
If i do not get a proper solution in time then i have to go to consumer court only or mark this mail to media and get you the kind of publicity, you guys deserve...................
Hope to listen from you soon.
Regards,
Neel
From: nilmani ratnam [mailto:nilmani.[protected]@gmail.com]
Sent: 08 January 2012 00:36
To: 'Membercare Payback'
Subject: RE: 'PAYBACK=[protected]' Web contact enquiry : Others - Regarding
It’s been ten days since i last wrote to you guys. Yet to get the card or points being redeemed to my primary ac?????
Why so much of confusion & delay? Hope your intentions are genuine.
Regards,
nilmani
From: nilmani ratnam [mailto:nilmani.[protected]@gmail.com]
Sent: 27 December 2011 20:49
To: Membercare Payback
Subject: Re: 'PAYBACK=[protected]' Web contact enquiry : Others - Regarding
my preferred mailing address as mentioned in my earlier mail is
nilmani ratnam
B-1.1st floor. left side. paryavaran complex. IGNOU ROAD.SAKET.new delhi-110030.
mobile no is-[protected]
regards,
nilmani
On Tue, Dec 27, 2011 at 7:22 PM, Membercare Payback <[protected]@payback.in> wrote:
Dear Nilmani Ratnam,
Greetings from PAYBACK.
It is unfortunate that, despite our good intentions, you had to undergo some discomfort. Please accept our apology for your distressing experience.
With reference to your email regarding non credit of points from ICICI credit card, we would like to inform you that, the points will be credited into your account after 7 working days from the statement generation date. We kindly request you to wait for few more days.
Incase if the points are not credited within the specified time frame then kindly revert to us with the below mentioned details so that we can assist you further for PAYBACK secondary card ( [protected] )points.
Statement generation date:
Points in statement:
Last 4 digits of ICICI credit card number:
PAYBACK card number :
Scan copy of the statement :
We have gone through your email regarding non receipt of your PAYBACK card.
As we understand that you have not received this card, please confirm your preferred mailing address for us to dispatch the card to you.
In case of your official mailing address, kindly provide us with your employee ID & extension number as well.
Please feel free to write back to us, if you need any other assistance.
Thank you for contacting PAYBACK.
Regards
Sateesha
Now check your PAYBACK point balance by sending SMS – PBBAL<space><Last four digits of your PAYBACK card number> to [protected] from your registered mobile number (National SMS charges apply)
Contact center number:[protected]Call rates as per your tariff plan)
i-mint is now PAYBACK. One card, many partners and more rewards. Visit www.payback.in for more!
-----Original Message-----
From: nilmani ratnam (nilmani.[protected]@gmail.com)
Date: Friday, December 23, 2011 09:47 PM
To: Membercare Payback ([protected]@payback.in)
Subject: Re: Web contact enquiry : Others - Regarding
1st of all, i have not received any card so far. also there are 6380 points on my 2nd card which is not showing in my primary/1st ac.. these points are only reflecting in my monthly icici credit card statement.
if you need i can send you the scanned copy.. but i need my 6380 points asap. either u club all ac or you send me seperate cards. points has to be given to me.which is what i want.
regards,
nilmani
On Fri, Dec 23, 2011 at 9:15 PM, Membercare Payback <[protected]@payback.in> wrote:
Dear Nilmani Ratnam,
Greetings from PAYBACK. i-mint is now PAYBACK.
We are happy to serve you and pleased to provide you with every minute information you are looking for.
We see from our database that you had multiple PAYBACK A/c. the points collated from ICICI credit card A/c no. XXXXXXXXXXXX1004 were transferred to PAYBACK no. [protected].
We also see that the accounts have already been aggregated into one PAYBACK/I mint account. Your primary A/c No. will be [protected] and secondary a/c is [protected] Points will automatically get transferred to your primary A/c No. [protected]
We request you to kindly use your primary PAYBACK/I mint card for future transactions as the secondary card will not fetch you any points. So it is not necessary to obtain PAYBACK card for secondary account.
We have gone through your e-mail regarding non-receipt of your PAYBACK card.
As per our records we see that your PAYBACK card was sent to your mailing address updated in our database Delhi on[protected].
We request you to kindly confirm the receipt of the card from your end.
I[censored]nable to locate your card then kindly revert to us with the below mentioned details which will help us send a new PAYBACK card to you.
Full Name:
Mailing address [preferably residential]:
If you are providing us your official mailing address, we request you to provide us with your employee Id & extension no.. as well.
We hope the information provided in this email will be of help to you.
We look forward to more opportunities to be of service to you.
Now check your PAYBACK point balance by sending SMS – PBBAL<space><Last four digits of your PAYBACK card number> to [protected] from your registered mobile number (National SMS charges apply)
Best Regards
Sateesha
PAYBACK
Contact center number:[protected]Call rates as per your tariff plan)
i-mint is now PAYBACK. One card, many partners and more rewards. Visit www.payback.in for more!
-----Original Message-----
From: nilmani.[protected]@gmail.com (nilmani.[protected]@gmail.com)
Date: Wednesday, December 21, 2011 10:18 PM
To: [protected]@payback.in ([protected]@payback.in)
Subject: Web contact enquiry : Others - Regarding
Web Contact information
First Name nilmani
Last Name ratnam
Phone [protected]
Email Id nilmani.[protected]@gmail.com
Subject Others
Request:
Hi,
i have imint/payback card no-[protected] & [protected].
they are linked to vaious of sb ac and credit card of icici bank. i need to have them all clubbed and a consolideted ac. is it possible?
in the 1st ac i have balance of 1913 points and in the 2nd ac 6380 points.
i have the login id of 1st card with me.
so if clubbing of both card is not possible then send me the login details on 2nd ac.
i need cerds for both my ac at my communication address. which is
nilmani ratnam
B-1.1st floor.left side.paryavaran complex.ignou road.neb sarai. ignou road. new delhi-110030
Regards,
Neel
From: nilmani ratnam [mailto:nilmani.[protected]@gmail.com]
Sent: 08 January 2012 17:16
To: 'Membercare Payback'
Subject: RE: 'PAYBACK=[protected]' Web contact enquiry : Others - Regarding
I do not know what is happening here, but now all of a sudden my primary card no [protected] login has stopped working. When i tried to regenerate the password it said incorrect id/card no?????? What is this??? Why i am being harassed like this?? Ac linkage is not done? Points as mentioned in your trail mail is not reflecting? 2nd card as promised is not yet delivered? Can i have the POD no or currier company details through whom you have dispatched?
If i do not get a proper solution in time then i have to go to consumer court only or mark this mail to media and get you the kind of publicity, you guys deserve...................
Hope to listen from you soon.
Regards,
Neel
From: nilmani ratnam [mailto:nilmani.[protected]@gmail.com]
Sent: 08 January 2012 00:36
To: 'Membercare Payback'
Subject: RE: 'PAYBACK=[protected]' Web contact enquiry : Others - Regarding
It’s been ten days since i last wrote to you guys. Yet to get the card or points being redeemed to my primary ac?????
Why so much of confusion & delay? Hope your intentions are genuine.
Regards,
nilmani
From: nilmani ratnam [mailto:nilmani.[protected]@gmail.com]
Sent: 27 December 2011 20:49
To: Membercare Payback
Subject: Re: 'PAYBACK=[protected]' Web contact enquiry : Others - Regarding
my preferred mailing address as mentioned in my earlier mail is
nilmani ratnam
B-1.1st floor. left side. paryavaran complex. IGNOU ROAD.SAKET.new delhi-110030.
mobile no is-[protected]
regards,
nilmani
On Tue, Dec 27, 2011 at 7:22 PM, Membercare Payback <[protected]@payback.in> wrote:
Dear Nilmani Ratnam,
Greetings from PAYBACK.
It is unfortunate that, despite our good intentions, you had to undergo some discomfort. Please accept our apology for your distressing experience.
With reference to your email regarding non credit of points from ICICI credit card, we would like to inform you that, the points will be credited into your account after 7 working days from the statement generation date. We kindly request you to wait for few more days.
Incase if the points are not credited within the specified time frame then kindly revert to us with the below mentioned details so that we can assist you further for PAYBACK secondary card ( [protected] )points.
Statement generation date:
Points in statement:
Last 4 digits of ICICI credit card number:
PAYBACK card number :
Scan copy of the statement :
We have gone through your email regarding non receipt of your PAYBACK card.
As we understand that you have not received this card, please confirm your preferred mailing address for us to dispatch the card to you.
In case of your official mailing address, kindly provide us with your employee ID & extension number as well.
Please feel free to write back to us, if you need any other assistance.
Thank you for contacting PAYBACK.
Regards
Sateesha
Now check your PAYBACK point balance by sending SMS – PBBAL<space><Last four digits of your PAYBACK card number> to [protected] from your registered mobile number (National SMS charges apply)
Contact center number:[protected]Call rates as per your tariff plan)
i-mint is now PAYBACK. One card, many partners and more rewards. Visit www.payback.in for more!
-----Original Message-----
From: nilmani ratnam (nilmani.[protected]@gmail.com)
Date: Friday, December 23, 2011 09:47 PM
To: Membercare Payback ([protected]@payback.in)
Subject: Re: Web contact enquiry : Others - Regarding
1st of all, i have not received any card so far. also there are 6380 points on my 2nd card which is not showing in my primary/1st ac.. these points are only reflecting in my monthly icici credit card statement.
if you need i can send you the scanned copy.. but i need my 6380 points asap. either u club all ac or you send me seperate cards. points has to be given to me.which is what i want.
regards,
nilmani
On Fri, Dec 23, 2011 at 9:15 PM, Membercare Payback <[protected]@payback.in> wrote:
Dear Nilmani Ratnam,
Greetings from PAYBACK. i-mint is now PAYBACK.
We are happy to serve you and pleased to provide you with every minute information you are looking for.
We see from our database that you had multiple PAYBACK A/c. the points collated from ICICI credit card A/c no. XXXXXXXXXXXX1004 were transferred to PAYBACK no. [protected].
We also see that the accounts have already been aggregated into one PAYBACK/I mint account. Your primary A/c No. will be [protected] and secondary a/c is [protected] Points will automatically get transferred to your primary A/c No. [protected]
We request you to kindly use your primary PAYBACK/I mint card for future transactions as the secondary card will not fetch you any points. So it is not necessary to obtain PAYBACK card for secondary account.
We have gone through your e-mail regarding non-receipt of your PAYBACK card.
As per our records we see that your PAYBACK card was sent to your mailing address updated in our database Delhi on[protected].
We request you to kindly confirm the receipt of the card from your end.
I[censored]nable to locate your card then kindly revert to us with the below mentioned details which will help us send a new PAYBACK card to you.
Full Name:
Mailing address [preferably residential]:
If you are providing us your official mailing address, we request you to provide us with your employee Id & extension no.. as well.
We hope the information provided in this email will be of help to you.
We look forward to more opportunities to be of service to you.
Now check your PAYBACK point balance by sending SMS – PBBAL<space><Last four digits of your PAYBACK card number> to [protected] from your registered mobile number (National SMS charges apply)
Best Regards
Sateesha
PAYBACK
Contact center number:[protected]Call rates as per your tariff plan)
i-mint is now PAYBACK. One card, many partners and more rewards. Visit www.payback.in for more!
-----Original Message-----
From: nilmani.[protected]@gmail.com (nilmani.[protected]@gmail.com)
Date: Wednesday, December 21, 2011 10:18 PM
To: [protected]@payback.in ([protected]@payback.in)
Subject: Web contact enquiry : Others - Regarding
Web Contact information
First Name nilmani
Last Name ratnam
Phone [protected]
Email Id nilmani.[protected]@gmail.com
Subject Others
Request:
Hi,
i have imint/payback card no-[protected] & [protected].
they are linked to vaious of sb ac and credit card of icici bank. i need to have them all clubbed and a consolideted ac. is it possible?
in the 1st ac i have balance of 1913 points and in the 2nd ac 6380 points.
i have the login id of 1st card with me.
so if clubbing of both card is not possible then send me the login details on 2nd ac.
i need cerds for both my ac at my communication address. which is
nilmani ratnam
B-1.1st floor.left side.paryavaran complex.ignou road.neb sarai. ignou road. new delhi-110030
Aug 13, 2020
Complaint marked as Resolved Helpful
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Resolved
Resolved
redemption ordered not honored
| Address: Tiruvannamalai, Tamil Nadu |
I have placed order for American Tourist Stroller to Payback to utilise my reward points awarded by ICICI Bank for their Credit Card usage who had tie-up with PAYBACK for redemption.
Based on that I have placed order through system and their acknowledgement detail given below.
Dear D NULL ANANDAN
Thank you for placing the PAYBACK redemption order listed below.
Please refer to your order batch ID for further enquiries on your order.
Your order batch ID: 571929
Item Code Item Name Quantity
TL0042 American Tourist Stroller 1
Your reward will be delivered to you at no additional cost within two weeks.
Enjoy your PAYBACK reward! We look forward to welcoming you to www.payback.in again in order for you to enjoy more earn and redemption offers.
With Regards,
PAYBACK Membercare
Important note
PAYBACK does not solicit your password or personal information through emails or calls. In case of any unidentified email or call asking to you provide any confidential or personal details, please contact us at [protected]@payback.in.
My Account | Your Profile | Contact Us | Home
I have received SMS message in my cell phone No. [protected] on 16.11.11 that my payback redemption order AMERICAN TOURIST STROLLER has been dispatched on 12.11.11 by first flight courier my order reference no. is AWB/REF No. is F11620829
Another message received on 24.11.11 material delve-rd on 19.11.11 to Mr. Kumar.
I have not received any material to my address till date.
I have demanded the docket no. of First flight courier by sending Email through [protected]@payback.in so that it is possible to trace.
But till date i have not received the docket Number of the first flight courier from them. My Payback card No.[protected]
Based on that I have placed order through system and their acknowledgement detail given below.
Dear D NULL ANANDAN
Thank you for placing the PAYBACK redemption order listed below.
Please refer to your order batch ID for further enquiries on your order.
Your order batch ID: 571929
Item Code Item Name Quantity
TL0042 American Tourist Stroller 1
Your reward will be delivered to you at no additional cost within two weeks.
Enjoy your PAYBACK reward! We look forward to welcoming you to www.payback.in again in order for you to enjoy more earn and redemption offers.
With Regards,
PAYBACK Membercare
Important note
PAYBACK does not solicit your password or personal information through emails or calls. In case of any unidentified email or call asking to you provide any confidential or personal details, please contact us at [protected]@payback.in.
My Account | Your Profile | Contact Us | Home
I have received SMS message in my cell phone No. [protected] on 16.11.11 that my payback redemption order AMERICAN TOURIST STROLLER has been dispatched on 12.11.11 by first flight courier my order reference no. is AWB/REF No. is F11620829
Another message received on 24.11.11 material delve-rd on 19.11.11 to Mr. Kumar.
I have not received any material to my address till date.
I have demanded the docket no. of First flight courier by sending Email through [protected]@payback.in so that it is possible to trace.
But till date i have not received the docket Number of the first flight courier from them. My Payback card No.[protected]
Aug 13, 2020
Complaint marked as Resolved View replies
Pay back credited my redemption points in my account due to non delivery of the American Tourist stroller.
They also contacted me through my cellphone and informed about the redemption credited detail.
thanks to payback
Regards
D. ANANDAN
My Payback card No.[protected]
They also contacted me through my cellphone and informed about the redemption credited detail.
thanks to payback
Regards
D. ANANDAN
My Payback card No.[protected]
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From: raja.[protected]@hotmail.com
To: [protected]@payback.in
Subject: RE: 'PAYBACK=[protected]' Web contact enquiry : CARD RELATED
Date: Tue, 10 Feb 2015 16:39:00 +0530
Your response really don't make any sense to my earlier email. I asked your Manager to reply me as an evidence of escalation. But still you don't bother to any words what I say here. I am still getting response only from Customer Service Representative. Why the hell you neglect to consider any of my emails.
You said my case has been ESCALATED (??) but it's been 3 days and there is no response in correspondence to my request. And where is the proof that my case has been escalated. I am really struggling hard to write up decent words in my email. Because I just see that you guys continuously don't give any damn to my request. And from the very beginning I am telling you that you guys are pathetic and HIGHLY UNPROFESSIONAL. I am trying to find my way to complain you in public forum.
Parallelly, you guys try to find out reason for not delivering my card for past 6.5 years and even after I have manually raised request CARD request for 5 times.
I am so disheartened by your service. And please stop toying me with your "We understand your problem.." words in your next email. If you ever reply me with the words, "We apologize" or "we understand"... I am going to send you a very harsh response and I don't want you to put me in a place to you like the way you are doing with me.
..RAJ
________________________________________
From: [protected]@payback.in
To: raja.[protected]@hotmail.com
Subject: RE:'PAYBACK=[protected]' Web contact enquiry : CARD RELATED
Date: Sat, 7 Feb 2015 15:26:55 +0530
Dear Member,
Greetings from PAYBACK.
This is in response to your Service Request No. 8040295
We sincerely apologize for the inconvenience caused.
We would like to inform you that we have escalated your request to our concerned department. Once we get an update from our concerned team we will contact you with an appropriate resolution.
We request your kind co-operation in this regard.
Please feel free to write back to us, if you need further assistance.
It is always our endeavour to provide you a delightful experience. We thank you for your patronage.
Regards,
Soundarya K
Customer Service, PAYBACK
-----Original Message-----
From: Raja Murugan (raja.[protected]@hotmail.com)
Date: Thursday, February 05, 2015 06:15 PM
To: [protected]@payback.in ([protected]@payback.in)
Subject: RE:'PAYBACK=[protected]' Web contact enquiry : CARD RELATED
This is high time now. Will you give me escalation contact or you want me to file complaint against in some public forum?
Would you care to tell me why they never deliver card to my address. Why you guys don't give me the reason why it was failing again n again. Instead I am warning you so many times ans still you guys are giving me same again and again.
I don't want email response from you and I want apology letter from your managing director. Else I am going to file a complaint in customer forum. This is the last email I am sending you regarding this.
--- Original Message ---
From: "Membercare Payback" <[protected]@payback.in>
Sent: 5 February 2015 17:59
To: raja.[protected]@hotmail.com
Subject: RE:'PAYBACK=[protected]' Web contact enquiry : CARD RELATED
Dear Member,
Greetings from PAYBACK.
This is in response to your Service Request No. 8040295
I'd like to offer my apologies on behalf of the courier partners for not being able to deliver the PAYBACK card within the promised date and I do understand that we cannot measure the inconvenience this may have caused to you.
Kindly do not worry since we will sort things for you at your satisfaction. Once again I request your pardon for any trouble this has caused.
Also, we would like to inform you that once your PAYBACK card get dispatched automatically the courier dispatch details would be sent to your registered email ID. We request you to wait for specified time limit.
Please feel free to write back to us, if you need further assistance.
It is always our endeavour to provide you a delightful experience. We thank you for your patronage.
Regards,
Soundarya K
Customer Service, PAYBACK
-----Original Message-----
From: Raja Murugan (raja.[protected]@hotmail.com)
Date: Wednesday, February 04, 2015 03:39 PM
To: [protected]@payback.in ([protected]@payback.in)
Subject: RE: 'PAYBACK=[protected]' Web contact enquiry : CARD RELATED
Good luck to you!!
I am not going to leave you this time.
If I don't get my card this time, I will escalate this to high level.
Any estimation from your side when I will get my dispatch details?
Because last time also I have been notified that my card has been dispatched but I did not get any courier track number.
Still I could say... I really don't think I will get my card.
Now my trust on your customer care has fallen even worse.
..RAJ
________________________________________
From: [protected]@payback.in
To: raja.[protected]@hotmail.com
Subject: RE:'PAYBACK=[protected]' Web contact enquiry : CARD RELATED
Date: Wed, 4 Feb 2015 11:29:42 +0530
Dear Member,
Greetings from PAYBACK.
This is in response to your Service Request No. 8040295
We would like to inform you that once your PAYBACK card get dispatched automatically the courier dispatch details would be sent to your registered email ID.
You may check at the courier and revert us in case of any inconvenience. We request you to wait for specified time limit for the PAYBACK card to be delivered.
Please feel free to write back to us, if you need further assistance.
It is always our endeavour to provide you a delightful experience. We thank you for your patronage.
Regards,
Soundarya K
Customer Service, PAYBACK
-----Original Message-----
From: Raja Murugan (raja.[protected]@hotmail.com)
Date: Monday, February 02, 2015 10:30 PM
To: [protected]@payback.in ([protected]@payback.in)
Subject: RE: 'PAYBACK=[protected]' Web contact enquiry : CARD RELATED
Hello...
Do you understand what I am trying to say here?
I am betting you that I won't receive my card. Are you IN for the bet?
I am more then 1000% sure that I will this. Because I know your service is poor and pathetic. Please stop sending automated template replies and send me a valid response.
Are you in for the Bet? How much you would want to quote as BET for your quality of service?
I would just like to see that at least you have trust on your service?
..RAJ
________________________________________
From: [protected]@payback.in
To: raja.[protected]@hotmail.com
Subject: RE:'PAYBACK=[protected]' Web contact enquiry : CARD RELATED
Date: Fri, 30 Jan 2015 18:39:03 +0530
Dear Member,
Greetings from PAYBACK.
This is in response to your Service Request No. 8040295
I'm sorry to hear that you have yet not received your PAYBACK card and we understand your disappointment.
We sincerely apologize for the inconvenience caused. We assure that your concern will be resolved as soon as possible.
We would like to inform you that your request number[protected] for the card was registered on[protected] hence we request you to wait for 14 working days[protected] for the card to be delivered.
We request your kind co-operation in this regard.
Please feel free to write back to us, if you need further assistance.
It is always our endeavour to provide you a delightful experience. We thank you for your patronage.
Regards,
Mohamad Azaruddin Pasha N M
Customer Service, PAYBACK
-----Original Message-----
From: Raja Murugan (raja.[protected]@hotmail.com)
Date: Thursday, January 29, 2015 05:21 PM
To: [protected]@payback.in ([protected]@payback.in)
Subject: RE: 'PAYBACK=[protected]' Web contact enquiry : CARD RELATED
I really don't think you understand anything. I assume my PAYBACK accoutn created along with my ICICI Bank account. So it's been 6.5 years I am member of PAYBACK and I did not receive card even once. And every time I raisea request, then also no use.
You know what? I bet this time also I wont get my card.
Can you escalate this to your highest official. Because I really don't want to write craps when I know things don't work.
..RAJ
________________________________________
From: [protected]@payback.in
To: raja.[protected]@hotmail.com
Subject: RE:'PAYBACK=[protected]' Web contact enquiry : CARD RELATED
Date: Wed, 28 Jan 2015 13:18:47 +0530
Dear Member,
Greetings from PAYBACK.
This is in response to your Service Request No. 8040295
I'm sorry to hear that you have yet not received your PAYBACK card and we understand your disappointment.
We would like to inform you that we have processed your request for the non receipt of the PAYBACK card and the reference number is[protected]. The request has been forwarded to our concerned team and the card will be delivered to you in the next 14 working days[protected].
Please feel free to write back to us, if you need further assistance.
It is always our endeavour to provide you a delightful experience. We thank you for your patronage.
Regards,
Mohamad Azaruddin Pasha N M
Customer Service, PAYBACK
-----Original Message-----
From: raja.[protected]@hotmail.com (raja.[protected]@hotmail.com)
Date: Tuesday, January 27, 2015 09:07 PM
To: [protected]@payback.in ([protected]@payback.in)
Subject: Web contact enquiry : CARD RELATED
Web Contact information
Full Name : RAJA T
Category : Don’t have a PAYBACK card
Year of Birth : 1988
PAYBACK Card number : [protected]
Registered email address : raja.[protected]@hotmail.com
Registered Mobile Number : [protected]
Address line 1 : B-403, Green Olives
Address line 2 : Beside Symbiosis D Campus Hostel
Address line 3 : Andhra Mess Road
City : Pune
State : Maharastra
Landmark : Behind Persistent Company
Pincode : 411057
Login Status : Verified
Query Request : This is the 1000th time I am raising a request for my Payback card. Would you please consider this for heaven's sake and let me know why are you not delivering my card?