PVR Complaints & Reviews

I applied my gift card previously and it was showing invalid so i entered it today for checking whether it is working or not but once i entered the gift card code it automatically booked the ticket without any confirmation and when i contacted the customer support agent and asked that can i get 100% refund instead of 75% so the agent said that they can't provide a 100% refund instead of saying that refund is not applicable on gift cards and my ticket also got cancelled and i didn't get any refund as well.So i want to register a comlain againt the wrong or incomplete information provided by pvr agent.

I booked 4 tickets of bhramastra movie on 9th sept sho time:9.10pm at ovr cinema prayagraj. But due and unavoidble issue i have ti cancel the tickets but there is no option show in the app. Pleease resolve this.

loaction: pvr prayagraj
show time: 9.10 pm
seats: M 8, 9, 10, 11(PRIME)

Last day i went to watch laal singh chadda with some of my friends and we had the worst time of our lives at PVR Uniworld Downtown mall, New Town, Kolkata
I'll list out the complaints
1.The discrepancy in the price of ticket shown in book my show app and the price of ticket at the counter left us in a lot of trouble. At the counter the ticket which was worth 79Rs in book my show was being sold at 179Rs(including a combo) and they refused us to sell the tickets excluding all the combo offers. This made it very difficult for us to buy tickets as we had limited money. No other cinema hall has different rates for people booking through app and for people booking at the counter. This makes pvr the worst cinema experience I have ever had and is compelling me to come out about this on social media and leave bad reviews about pvr
2. Since we were short of money, we bought tickets through book my show app somehow with very difficulty. The hall was empty for the most, they had no staff inside the hall to guide us to our seat numbers, so we sat somewhere at a comfortable place as we had already been so harassed. To make things worse, the staff sent a guard in the middle of the show multiple times, and we were being harassed for sitting on other seats although they were empty. We have missed significant parts of the show due to this, and we demand some kind of refund for this experience. If you are so conscious about your seats why not do all the formalities before the starting of the movie? Why disturb viewers in the middle of the show?
3. Time is very important to everyone, the 11am show started at 11:30!!! So to sum it up the customers respect, viewing experience and time none of it is worth to pvr right? 30mins ?!!! Isn't this a lot? I missed my classes do to your excessive advertisements before the movie.
All of these has made our viewing experience at pvr very terrible, and we are demanding some refund because of this. I would recommend everyone I know to never visit PVR especially at Downtown mall, newtown, kolkata. There are other very good options available. I am expecting this to reach to the authorities and necessary steps be taken, and I'm expecting to hear from them as well. I have seen a lot of movies at the theaters but never had such a bad experience as the one we had while watching at PVR.

Dear team,
I am from Vijayawada city, andhrapradesh we went to movie with my family on 09/08/2022 we did transaction through gpay qr but it seems processing status as payment so we paid amount of rs-708 after 09/08/2022 payment process was done successfully went to pvr mall in Vijayawada kept screen shot to manager also till now I didn't get any response such a LAME SERVICE even I am also manager in leading reputed private sector bank worst experience from PVR I need my money refund could you please find my screen shot attachment

Gpay transaction id[protected]
Date-09/08/2022

Hi Team,

I wanted to logged a complaint as purchased the ticket of movie "Laal singh Chaddha" First day first show but due to my work schedule, had to change the time to next show however could not do it due to the site wasn't able to access my be due to multiple access issues of the site at that time as it's a movie release day.

Hence, with request of exception I went to Lodha PVR at Dombivali (E), at the time of next show as the first show ticket was not consumed.

But the Lodha experia PVR coordinator Vaibhav and Lakshmee spoke to me and even after so many request they did not consider my request to give a seat to watch the movie even when they had vacant seats.

My point is why PVR is not able to consider such exceptions when they have seats available, when a fan waited for the movie and he did book the ticket when only that first show was available while booking the ticket.

My complaint is to PVR not book my show. Book my show or any other third party cannot do any thing on realtime but PVR theaters can do when audience is right at PVR.

Why are you leaving a loyal customer dissatisfied when no one now a days approaches to theaters.

This movie is an opportunity to regain the confidence of customer and encourage them to come back to watch movie in theaters rather than watching only on OTT.

This is not a train ticket, this is for entertainment not for punishment.

I would request PVR concerns to look into this and provide me new ticket.

Also, PVR should consider such humble requests in such scenarios when there is raining, when a fan is waiting, a PVR customer which has only option of PVR within Lodha phase 1&2 is coming with a request and the theaters crews are saying "No No No" And not giving any logic and o ly asking to check with book my show.

My point is what book my show will do on that real time scenario. I booked the ticket of your theater now in realtime it's your responsibility to handle this.

The show is already started, why do you want me to go back, Is there no value and respect for customers time at PVR. When the manager of PVR is talking only about process but they should have skills to face exception scenarios.

I am very disappointed as could not watch the movie on first day with my purchased ticket even when I travelled to PVR itself.

This is not fair so in case if this is not resolved I will go ahead and highlight this issue within my friend circle as well as on social media.

I can't believe that such huge brand PVR is not able to bake in such small request even on the day of movie release when there is lots of controversy going on, not to watch this.

Waiting for your kind response,

Unconsumed ticket is attached.

Regards,
Md Faizuddin
[protected]

The pvr fnb gave me worst popcorn, my daughter started vomiting, cheese popcorn was expire, they charged me 350 rupees, i want my amount back in my pqytm account otherwise i am.going to sue you

I have booked 6 tickets of 777 charlie 30 june at top but i didnt recieve priviledge points

I was booking a ticket the process was smooth but at the end after the amount was debited it showed bad transaction

Name of Bank - Bank of Baroda
Account number - [protected]
Transaction id - S272098
Date- 06/07/2022
Time- 21:34
Method of payment NetBanking

I had booked 4 tickets for vikram movie . the ticktes were not booked but the amount has been debited, i still haven't received the refund . expecting a refund as soon as possible from pvr

I was booking tickets for vikram movie date 06th June 2022, sear f18, f19, f20.

I choose mode of payment as upi and paid using Google pay.

Money is debited but in the app it was loading and it exited.

Kindly help me with the refund.

I have booked the same seats again with bookmyshow.. I wish I did not use prv app.

Thanks,
Kumaragurunaathan

I have paid the amount, but did not receive the ticket generated on this. Amount was paid using UPI

I Book tickets on pvr cinemas app.money debited but tickets not booked

I had booked two tickets for 3:30 show at PVR cinemas Orion mall. The payment went through immediately by the booking is still not confirmed. Please refund the amount.

I booked three tickets of payment Rs.597, but the payment was denied by the agent in the PVR And the amount is deducted from the Paytm.
So please provide my refund as soon as possible thank you!

Hello,

As we all know now, that PVRs or any cinema halls can only sell packed drinks in the MRP and not charge a premium. In order to charge a hefty amount for the fountain cold drinks, PVR Kormangala has intentionally not kept any diet cola or diet cold drinks or canned drinked (Except red bull), any packaged soft drink on display so that they can force the customers into paying a premium for the fountain cold drinks. When I requested a diet pepsi (As my father is diabetic), they denied serving us even though the person at the counter said that they have the diet pepsi in stock but that is only for online deliveries!! Even though they have the canned drinks in stock, they refuse to sell it so that they can force the customers to pay high on fountain drinks. They should keep all available drinks on display, in fact, it is mandatory to keep canned drinks on MRP in case someone wants to have a diet drink.

I booked two tickets (Booking id - WT7TZ3J) from PVR cinemas app on 04.05.22. I cancelled the tickets at the same day. I have attached the documents. Still now I don't receive the refund money. Please look into this matter.

In may 05 at 1:05 am I’m tried to book 4 tickets but page came bad translation and money debit but tickets not received and still not received my refund

Dear team today 1.5.22 I have visit the PVR South Xmall kidwai nagar Kanpur .but on screen 2 there is no cooling and staff was so arrogant unprofessional. After complai the abusing. Very disappointed with PVR.. HENCE NEVER BEEN TO PVR

After the last movie on 6th of march i have booked many tickets for my family and frds through app but havent received a single point after that

I've booked a movie ticket dated 14th April 2022 for KGF Chapter 2 Although, my payment got deducted amount is 512 and was successful through UPI, I didn't receive any ticket confirmation email from PVR.
Requesting for a refund ASAP.

Hi on 13th april i am trying to book tickets from pvr aap and the money got debited from account and after that i will get notifications that your money will be refunded or you will get confirmation of ticket on mail. Then again i do same thing and again same thing happen my money got debited which 316 2 times total amt debited is 632 nothing refunded me so kindly refund my money
Email id :[protected]@gmail.com
Contact no : [protected]

I have booked 6 seats but not a single ticket appear to me when i ask the pvr workers they said not a single seat js is booked money is debt please refund my money

On[protected]pm i booked 2 tickets for beast movie on[protected] show . I paid 433 rupees through gpay the amount got deducted but I didn't recieve any tickets . Kindly look into it pvr

Hi PVR,
Today(14/04/21),
I tried to book tickets from PVR application for KGF-2 movie.
But My payment got deducted and ticket was not booked.
I tried this again But again the same issue.
So my payment got deducted twice but tickets are not booked.
I'm looking for my money back as early as possible.
Account Details :
Mobile no: [protected]
Email : [protected]@gmail.com
Name : Harjit Sandhu.
Ticket price detail :
Total deducted amount : Rs 2732 (Per ticket : Rs 1366)
Please resolve this issue as soon as possible.
Thank you.

Rs 587 deducted via UPI from my bank account but tickets were not received. Please refund my amount.

PVR — reduction of money from account and no ticket booked
I have tried to book online movie (kgf-2) ticket twice, both the time amount of Rs.743.84 has been deducted from my account and both the time I am unable to book the tickets.

Total amount has been deducted from my account is Rs 1487.68 -/ without aving any movie tickets.

Please advise me till when my amount will be credited back to my accout

Email: aneesh.[protected]@gmail.com

I have used the PVR App to book tickets for KGF Movie, but during the payment, the amount was deducted but NO booking was confirmed.

Please refund the money.

I booked ticket on PVR cinemas on 14April 2022 and the amount of rupees 512 was deducted but I haven't received any ticket and it is not booked. I have booked for today's show of 05PM. Please reply fast...

Hi
I recently booked two tickets of RRR from PVR app at Pvr Cinema Ranchi. The transaction was complete and money got debited from my account but I haven't received any ticket. I tried contacting customer care number but it always comes busy. Request you to do the needful and refund my money back. Thanks

Today I have made a payment for the cinema show for coming Saturday, 16th April 2022. The amount has been deducted from my card but no cinema seat confirmation.