PVR Complaints & Reviews

I went for a movie at PVR Pcific Mall Dwarka Sector 21 on March 27, 2022. I ordered for pop corns and cold drinks and paid INR 1, 140/- for the same. And when I asked for the bill, the guy handling the bill took my contact number and assured I will get soft copy of the same. But till now I have not received any bill from PVR. Simply they might be stealing taxes of government by nor doing proper billing.

I had bought 2 tickets in PVR Diamond Plaza, Kolkata, for Kashmir Files. The price should have been 160 + 160 = 320.
Show Timing: 4:50 PM. Date: 30.03.2022.
I had visited PVR Diamond Plaza in person to book the tickets.

Instead, they took 470 from me (320 + 150), the 150 was for a popcorn box. It has 15 instant popcorn packets inside it, 10 rupees each.

I paid 500 rupees in cash and they gave me 30 rupees back.

I realized that this popcorn was not exactly on offer. They were forcibly adding it to the tickets.

I asked the person at the cash counter to remove the box of popcorn (and the price of 150) as I did not need it.
It was not ready made popcorn like they sell in theatres, I would have probably understood if that was the case.

I was told that, it was an "offer" that I had to accept if I wished to buy the tickets and that it was non-refundable.

I have received confirmation for the tickets via SMS. It has the 320 mentioned on it.
But no confirmation for the extra 150 that I paid has come in yet.

I was told that there is a "technical issue" going on and the proof of payment (via SMS) would reach me.

If there was an offer, there would have been some sort of display at the counter. There wasn't any.
At least a SMS confirming my payment would have reached me. It didn't reach me either. Total fraud on their part.

I am not aware if the amounts collected from the sales of these unnecessary popcorns are actually going into someone else's pockets. Because the packet of popcorn has 4700BCPopcorn mentioned on it.

I would like to state 2 things:
Either I received a proof of payment for the extra 150 that I was made to pay.
Or I get the 150 rupees back (they can take the box of popcorn back. I do not need it. It's unopened).

Hope to get a response soon.

May i know why the cost of the tickets keep increasing? my friend book a ticket for BTS'PERMISSION TO DANCE ON STAGE for 750rs yesterday and this morning it was 1200rs and now it is 1800rs don't you think this is not fair??? we are watching the same screening but paying different amounts????

Is there any reason for increase in ticket prices every now and then? like the cost for BTS' PERMISSION TO DANCE ON STAGE was 600rs yesterday and 1200rs this morning and now its 1800rs like may i know the reason as to why there is a change in the prices and why people are paying different amounts for the same screening???

Hi, i recently booked ten tickets for BTS live streaming event, each ticket costed Rs 563. my account was deducted with 5630 rs TWICE!! that is 11, 000 in total! this is not a small amount. please resolve this. I am highly disappointed.

I tried booking BTS: PERMISSION TO DANCE. I selected the UPI option, the app took me to the Google Pay portal, it was successful and was paid to "PVR cinemas" ([protected]@paytm).

After Google Pay showed successful transaction, it took me to the home page and when I checked the bookings section there was no booking and the seat which I had selected was still empty.

I paid 1600rs for my tickets for PTD IN SEOUL live viewing and got the sms from bank saying the money was debited, still didnt receive any tickets fr4om pvr's end

I am a regular customer of pvr gorakhpur, your associate name Asutosh forcefully generate a ticket with combo and charge 100 extra against ticket, when we denied then they misbehave with us.
Please talk once with your manager regarding this.

I tried to book batman movie tickets for 4tg march money deducted but tickets not generated

I booked 5 tickets for valimai through PVR Cinemas on 25/02/2022, the amount got debited from my bank account but in PVR Cinemas app it shows the transaction failed and the ticket was not booked. This makes me to book the ticket once again since the seat is available that i previously booked. In the second it went through all the way and the tickets were booked. I received a message which shows, that i will receive the amount for the unsuccessful...

I booked tickets through pvr app by paying payment through cred my amount is deducted but I dint get any confirmation from pvr app.. date of movie is 20 th feb 2022 amount is 830rs movie name spiderman

The executor didn't let us know the exact seats they said only the highest pay and cheapest were availabe but when entered the entire hall was empty and when we asked why? They asked us to move to the closest row which we booked because the main ddle range wasn't available. Having a conversation he denied the fact that he told us that there were seats available of the middle range. When we request them to move us to the any other seats because the hall was entirely empty. They got rude and we left the hall. Waste of money mood and time.

I had booked a ticket for a movie at Avni Mall, Kolkata, that I was so eager to watch. Before the movie started, one staff came and asked us to shift to some other place just because one family had to be accommodated together. We didn’t want to but had to do that because he was very persistent. This made my whole experience awful as the view was not that good.

I booked the tickets on 28th Dec but due to some change in plans it is imperitive that I cancel the tickets but I did not get any options for refund or cancel the tickets on the PVR App

1. The AC in the movie hall was unbearable from the start till end of the movie. Worst part is, there was no staff found to complaint about it. It was extremely cold to all o[censored]s watching the movie, especially to the elders, we literally had to leave the hall twice in between movies in order to escape the coldness and get some warmth outside in the corridor. Before pvr took over Sathyam and Spi Cinemas, they used to display a number before the start of the movie - in case of any concern regarding AC or sound, etc. But now nothing but many movie trailers before the movie starts.
2. The self checkout kiosks were very useful while watching a movie over the weekend, when the theatres were almost full. We were able to pay for the food that we wanted to buy and had to collect the food from the counter. But now, the crowd and the queues during the intermission are unimaginably long. The last 3 movies I watched at different PVR screens, I had to miss scenes 5 or 10 minutes after the break ended - not sure why you have reduced the time of intermission while the COVID situation is still very much existing. The queues are never ending that my family and I have decided to eat well before the movie, so that we don't get caught in all the hassle at your food counters.
3. Worst ever management of crowd and controlling the queues. Worst ever customer service ever since PVR acquired Sathyam and other cinemas. Probably it is time to move to other cinemas instead of PVR. Highly disappointed with your services.

I have paid an amount ot 1400 at VR Mall banglore, via scanning through phonepe application, but the scanning time was over and the payment was done from my side. The emoloyee their didnt give us the tickets, and he said that it will refund within 3 days, now 12 days has passed, and didnt received my refund. My registered mobile number is [protected]. I am attaching the payment proof for your reference.

I paid twice a money but till now I don't get refund

I received a Voucher, after raising my complaint here on this platform on Nov 27 (pls check the previous complaint for reference from the records of the acc I have here with you) about not receiving Free Popcorn Voucher even after buying the ticket after enrollment But that Voucher is of no use. It's a Invalid voucher I am being provided.

I am attaching a SS of the same as a proof. First it shows not applicable, secondly it shows Flat Rs. 0 Off. (I am hiding the code number for Privacy.)

I am raising the complaint here again to get the resolution as quickly as possible coz I will be booking a ticket for a movie that will be releasing just within one more day and I want to use the voucher for that movie.

I did not recieve my refund amount for the tickets i cancelled
Please help me get me my payment

Booking ID: WF8SJ56

Privilege points are not credited since jan 2021

Went and saw a movie, water served was of 2019 . Weird taste and expired

1) missed toss, , , match was not telecast on time as the movie hadn't finished in audi 6

2) When I booked they only had auditorium 6...later they opened booking for auditorium 5...those people didn't have trouble getting seat on time

3) lot of misinformation communicated to me that food wouldn't be allowed inside

4) people were sitting next to each other...no social distancing and no mask

5) they had a very annoying employee taking pictures during the match and that too with full flash due to which I missed the fall of a couple of wickets

I booked 7 tickets worth of 1500 rs for doctor movie, but i didn't get my privilege points from pvr. Why?

I Gurtej Singh ([protected]@gmail.com ) booked three tickets on 4th of October for PVR Ansal Plaza Greater Noida for 6:30 show of Qismat 2 from PVR Official Website through Patym wallet gateway bearing transaction id: [protected] and order id: ANSA[protected]
I kindly need my refund of Rs- 480.18 0n my account back
my payment got deducted tickets were not generated.

Hi I'm Shobha from Bangalore, just few minutes back I have downloaded the PVR app to book tickets for thalaivi movie once payment mode comes I have updated my debit card details and paid 467.72/- online and tickets are not booked inserted of confirmation of ticked system poped message saying something went wrong sit and relax will fixed it... Weather my tickets are booked or not to whom I should contact or should I meet manager of LVR GT World mall...
Since I'm a fan of Jaya Ammaand I don't wants to miss the movie due to the technical errors...
Please find the below details for your reference
Name - Shobha. K
Debit Card no -[protected]
Tickets - 2
Amount - 467.72/-
Location - PVR GT World Mall
Bangalore
Mobile - [protected]
Mail I'd - [protected]@gmail.com

Kindly do the needful

Thanks &Regards

I booked 2 tickets on 17th March 2021at pvr moosarambagh, hyderabad. Amount deducted from my account. But no booking confirmation is received.
I need a refund

I booked the 6:15 show for shush mangal zyaada saavdhaan on 24th feb, 2020 at chandigarh pvr wanted. I reached late and was in a hurry. I bought 3 tickets and the charge was rs. 165. But i was charged rs. 350 for each ticket and was given the reason that due to some promotional reason we are charged extra. Since we were in a hurry we did not question much because we were already late. I think he charge us for some combo because he gave us some voucher which we didn't ask for. So kindly look into the matter

While watching movie in pvr kolhapur green light was constantly blinking. Some sort of light was coming from it. It was looking like a cctv camera. So my question is, is camera installed inside the movie hall in pcr. Was it a cctv camera if yes you should have informed about cctv survillence inside the hall. Do we have privacy inside the movie hall or not?...

I went movie on 15/02/2020 in pvr. I booked 7:30pm show. I deposited my helmet in deposite counter but, when i went to take my helmet. They replied to me that they given my helmet to other person. They said to me to wait for 10 minutes and they took almost 45 minutes after then in the end they said to me sorry and asked me time for one day. I really didn't understand the service quality of pvr. My helmet cost was approximate ₹1500. I really feel that either management should return my helmet or pay compensation for same.

With refresh to my movie experience yesterday, i had bought raw pressery juice which is worth of inr 90 and i had bought it for mrp 240 which is almost 3 times more than the actual price of the product. Why are these people charging us so much, and moreover we can't bring our food to too which is also not fair. This happened in pvr cinemas sujana mall, hyderabad. Please take action as soon as possible because they are charging teh amae way for every other products too