PVR Complaints & Reviews

Dear Sir/Madam,

Though it has been one week since my account was debited from account, I am yet to credit of the wrong deduction.
Regards,
Srinivas
[protected]
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From: Srinivas
Sent: Monday, October 18, 2010 12:43 PM
To: '[protected]@pvrcinemas.com'
Cc: '[protected]@pvrcinemas.com';
Subject: RE: amount deducted from bank but tickets could not be booked

Dear Sir/Madam,

I am still waiting for the necessary credit and a reply to this mail.
Regards,
Srinivas
Please do not print this email unless it is absolutely necessary. Spread environmental awareness.
From: Srinivas
Sent: Wednesday, October 13, 2010 5:16 PM
To: '[protected]@pvrcinemas.com'
Cc: '[protected]@pvrcinemas.com'; '[protected]@gmail.com'
Subject: amount deducted from bank but tickets could not be booked

Dear Sir/Madam,

I have booked 3 tickets for PVR Mahagun ,Vaishali, Ghaziabad on 11th October 2010.

Here are the reference details:

CCA[protected]Avenues India Ltd/Reference # [protected]/dated 11 Oct 2010.

I had booked the tickets through HDFC Net Banking gateway. An amount of Rs. 345/- was deducted from my bank. It was confirmed that the tickets were not booked and the amount would be refunded to my bank, even on 3rd day I don’t see any credit in my bank.

Can you please look to this and expedite the process for the refund of the said amount?

Hi PVR has a very very poor website which give wrong result sometimes. I tried to book only two tickets, it took 520 rupees and also i selected only two seats, but your dirty site booked ticket for 10 tickets and took 2600 rupees. Don't even know how did it happen. The remaining 8 seats it detected automatically, it is really very very pathetic. Can you give me the solution for this what to do?.. Even i was trying to contact PVR customer care serviced number which has provided, no one is picking the call.

My contact number is : [protected]

My Ticket Details:

Dear KUMARESAN!

Your Tickets have been sucessfully booked, and details are mentioned below..

Booking Id BGLC[protected]
CinemaName PVR Bengalooru - Classic Cinemas (AUDI 5)
Location Bengalooru
Movie Name MADHARASA PATTINAM ( TAMIL ) ((U))
Show Date & Time Sun, 8 Aug 2010 @ 6:15 PM
No of Tickets 10
Seats Information NORMAL-J17,J16,E8,E7,E6,E5,E4,E3,E2,E1
Tickets Total (Rs.) 2400.00
Convenience Charge (Rs.) 200
Discount Amount (Rs.) 0.00
Total Amount (Rs.) 2600
Payment Mode Credit Card
Booking DateTime August 7 2010, 10:53 pm

I booked Saket PVR ticket on December 25, 2009 twice through my POS ATM (SBI Account No. [protected]) but failed to get tickets any time. However, on both the occasions the money Rs 590+ 590 was deducted from my account and even after the lapse of several months, the wrongly deducted money was not returned to my account so far. It is surprising that even after closure of 2009-10 balance sheets, all excess or wrongly money could not be pinpointed by the company, otherwise, the same would be returned to consumers soon after closure of account. It just shows that there are possibilities of a large scale bungling in PVR accounts and the company should pay the interests to the consumers for delay in returning money.

I posted a complaint at PVR Case ID: CAS-25111-XQG8GG. Even though they promised me compensation by giving out vouchers. I never received them at my address. I had sent them an email with the complete address.

Now PVR claims that the issue is already resolved and they have closed the case as resolved.

No vouchers have been received and they have stopped responding to my emails.

===================



On Thu, Dec 10, 2009 at 2:46 PM, PVR Customer Support <[protected]@pvrcinemas.com> wrote:

Dear Mr. Agarwal,
In context to your mail below, we are trying to compensate only for the monetary loss suffered by you which was to the tune of Rs. 150/-. Over and above that, we have extended our courtesy by offering your 3 tickets, free of cost. We are not trying to compensate you for the time factor, as you are requesting. These are open tickets offered to you which you can utilise anytime that you wish to watch your next movie and would not have to take out time specially to avail this offer.
Please let us know so that we can do the needful to bring this matter to a close.
Regards,
PVR Support

[protected] Original Message[protected]
From: Akhilesh Agarwal

Sent: 08/12/2009
To:PVR Customer Support

Subject:Re: Applogies for the Inconvinience PVR:[protected]



As per your email below, it is good to see that finally you are at least wanting to recognize the lapse in the conduct by PVR.

1. You are now ready to compensate 3 tickets for the show that I missed.
2. You are ready to compensate for the Rs. 150 item that I did not receive at the candy bar.

However, I still do not see how are you willing to compensate for the time, haressement and mental agony I went through with my family which also spoilt my entire day.

Please illustrate what you wish to do for that loss?

Thanks,

Akhilesh Agarwal



On Fri, Dec 4, 2009 at 2:28 PM, PVR Customer Support <[protected]@pvrcinemas.com> wrote:

Dear Mr. Agarwal,
With reference to the telephonic conversation, we had a little while ago, we are offering you candy coupon for the monetary loss suffered on account of this case. We would request you to provide mailing address for mailing the candy coupon.
Further, we would like to extend our courtsey by offering you 3 movie tickets, as requested by you. Please let us know whether (1) you would like to accept 3 movie vouchers*, which will be valid for 3 months and for any PVR cinemas in Delhi and NCR region or (2) you can call us and confirm the movie name and show time, date so we can book tickets in PVR Ambience Premier.
We are commited to our hospitality and assure you to provide good services.
Regards
PVR Support


* (1) Not valid on Gold Class (2) Other Terms and Conditions apply

[protected] Original Message[protected]
From: Akhilesh Agarwal
Sent: 04/12/2009
To:PVR Customer Support
Subject:Re: A case with case ID: CAS-25111-XQG8GG was opened against your complaint PVR:[protected]

So what is the update?


On Tue, Dec 1, 2009 at 2:33 PM, PVR Customer Support <[protected]@pvrcinemas.com> wrote:

Dear Mr/Ms. Customer
Greetings from PVR Cinemas !!!
Your complaint has been registered and a case with Case ID: CAS-25111-XQG8GG was opened against your complaint.
Case details are as shown below:
Case ID: CAS-25111-XQG8GG
Case Type: Feedback
Customer's Comments::
28-Nov-2009, Audi 4, PVR Ambience Mall, Seat K1-K2-K3, 3:30 PM, De-Dana-Dan.... Anju at snack counter took Rs. 150 from me during interval for a Veg sandwich. I saw the packing saying it had Paneer in it. I decided to eat something else and informed her to give me another item. I lost Rs. 150 and I was not given any ite...m, no receipt either. Talked to the GM at PVR and he did not do anything. I left the movie hall feeling cheated.
Our representative named: PVR Customer Support is working on this case. We are glad to serve you.
Regards,
PVR Cinemas




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