Rentomojo Complaints & Reviews

Hello, I have ordered threadmil on Aug 8th and it was delivered in bad condition and led to short circuit, earthing due to bad motor condition and my grandmother who is 80yrs had severe affect due to short circuit and by god grace she was safe .

These worst people deliver products in such bad conditions, I sincerely request everyone please don’t ever place any products from this website

Post raising multiple complaints, multiple people visited to check product and replaced with new product, still we were not in the state to use replaced product because of bad experience happened to my grandmother so I had to cancel subscription but they have asked to make 5.5k for less than a month which is not yet all fair .

15 days before they took 1500 frm my account due to my kyc issue i am unable to rent a bed bt i contacted them for my refund till nw date they are not giving my money back

Booked an AC 1 ton on 4th sep. Informed on the chat support for cancellation they said it is canceled and you will get a confirmation within 24hours on email. However it has been 3 days since and there’s no update on my cancellation neither on the refund. Their chat support doesn’t work. No reply on emails. Have been sending them emails daily but no responses. You cannot reach their chat representative at this point of time. It is frustrating.

I had order Single Door Fridge and an upper loaded washing machine which got delivered today.
However, the washing machine is faulted, the spinner is not working.
Order No #[protected]

Hi i have raised a relocation request on 21st August and there is no one that has scheduled the relocation.
I have to leave the flat on 3rd September and not sure what needs to be done here.
I have written several mails but no response.

Please support!

I ordered bad and mattress from rent mojo on 21 august 2022 but till this date 31st august m not getting delivery of my product which i have ordered ...

I returned a product while it was in trial period and they're still charging me around 3 months of rent for the same. Their customer support is unresponsive and they don't revert back to mails.

I placed the order for rented furniture on 22nd Aug and also closed my KYC verification. Its been 4 days that i have not received any call nor have got revert from Customer service on the delivery. The chat support is not working nor of the customer service numbers. Email reverts are not received

Even after repeated emails, I am still awaiting the revert. Please find the snapshots for your reference. Your customer service chat support is absolutely useless. I have a simple query which has not been addressed or reverted even after multiple emails. "When will i Get the delivery of the product ordered?". If you guys have many customers and feel that you can lose 1 customer which is fair, then please initiate my refund of deposit and I will be happy to look for another vendor to help me deliver the furniture.

I have also tried on [protected] however I would regretfully inform you that this number is out of service.

I would be happy to give my genuine feedback about Rentmojo so that the customers like me can go to Furlenco or Cityfly for their needs.
"
Finally i have dropped another email today and I am sure this will also not be reverted,

I have ordered a fridge, yet not delivered and it's been more than 10 days now. They have really tested my patience. They don't respond to emails and chat support takes 20min. to respond. They don't have any call support system. They haven't communicated once with me regarding the delivery. It's pathetic.

I have booked a dressing table furniture from Rentomojo on 1st August 2022, and the expected delivery was on 6th August 2022.
It's more than 25 days, and I have not yet received my delivery. I have been trying to contact them everyday through emails and customer support chat. They are not even answering. They do not carry customer support number, plus they are not refunding my amount.

I have paid my bill for washing machine and fridge on[protected]. The dispatch of my orders has not been till now. Please check the date of delivery as I need to shift on 1st of August.

I had returned 2 items that is table and chair and till date I haven't received any deposit money. When asked they give some random calculations each time it's different and Informed me that it's adjusted where I had already paid it. Today somebody called me and Informed that the deposit is in Rentomoney and every month its been used to pay active order's rent where again I have been paying from my hand. I have taken the screenshot of bank statement where I have been paying and sent to the team for resolution but no response. This is complete scam and fraudulent. These kind of busy should be closed.

A payment of Rs 2298 was credited on 24 Jul 22 to them for renting a fridge and washing machine. However even after 3days, no delivery schedule has been planned by them, neither is their customer care responding.

I returned the chair that i had rented a few months ago. They do not acknowledge that and keep charging me.

Dear Sir/Madam,

My name is Robin, i was purchased a product from Rentomojo in 2019
at that time the rentomojo sales man very successfully cheated me he said me that "you only pay the EMI in 1 year after One year the product will be you own and the security amount 1555/- will be refunded"
But now also am paying money as a Rent (per month 777/-)
The actual cost of that product was only 12000/-
But i paid around 30855/- as rent (40 months), they are asking more rent until my death
In this situation, how many years more do I need to pay rent????
Kindly take the necessary action against them, they are money looters

Name: Robin k Rajan
Location: Ghaziabad
Product: FRIDGE- order no:[protected]
Rent paying from: 07/03/2019 - Still
Actual product cost: 12000/-
Total amount has paid Till as Rent: INR 30855/-
Deposit: 1555/-

I rented for 3 months but closed subscription after 1 month as I had no usage. My app showed no further pending, screenshot attached.

I had already cleared 1 month cost but they charged whole of my deposit as fine which is more than 2 months rent which was my original subscription of 3 months but additionally they are asking me pay another 1 month cost which means more than 4 months for 1 month usage.

They are not taking their furniture back.not responding to calls. I have to move to a different city.and im stuck with their furniture here.their customer service you cant contact.there is no way to contact rentomojo.

There is no way you should be renting from rentomojo. They turn your life into hell the moment you book furniture. It's a scam

They charge you when you order and most things turn out of stock afterwards. This is a lame tactic to attract customers. Because customers always want to get all that they need in one platform. One wouldn't want to pay different companies right. But all they do is put the things out of stock. That too after 6 days of booking and paying for the items. In my case I needed my 7 items asap for guests. After 3 days, more things went out of stock. And cherry on top, I asked their employee to delete an item from my list as I had paired it with the thing that is out of stock now. So, he deleted another item, that I needed. In the end I was left with 2 items that reached me after 15 days. Luckily my guests has rescheduled too. Their employees don't understand simple English this is very clear. And you have to spend hours to make their employees understand your situation. And they are just appealing customers by showing things in stock while they don’t. worst part is that after 6 days of you ordering, when they say it's out of stock, and you ask them why? Because when you booked it was in stock, they never answer the why. They say that the website is showing out of stock now. They never admit their mistake. I mean why do I care if the website shows out of stock now. when I paid for it, it was in stock. But they highly lack common sense.

Delivery was hell. And so was pickup. The 2 items I ordered were rubbed and scrubbed too.

Worst part is when they charge you extra without informing you. Because my guest, who was my grandfather passed away 7 days after the items came to me. After the month was complete, I thought of sending it all away. I asked them to close my subscription. First I never recieved any message for when it was scheduled for. Second, the app showed me a later date of pickup. But still their pickup person called me days before and said that pickup is today. The moment I told him that the app shows another date, he asked me to reschedule it. Even after constantly telling him that the app already shows another date, he forced me to message him that I want to reschedule. After my items were picked up, they changed the amount I had to pay. They charged me extra money without my knowledge saying that the logistics team don't inform customers that rescheduling will charge money. Despite telling them that logistics is also a part of rentomojo and they should have told me that I will be charged. They again disagreed to admit their fault and said it's in the terms and conditions, you should read it. We are not responsible to inform you. They are just there to scam you. Now i have to pay them a 1000 rs extra rent for their fault. It was so obvious that I did not need the items and that I had no stake in rescheduling. They've just made things more difficult for me.

It's not a good company. Pls don't order from them. And if we have more victims around, make sure you put up your negative reviews everywhere with all different accounts. This company ought not to exist in market after scamming so much. If I had enough power, I personally would have sued the company.

When i ordered early closure charges was 0.5 months rent

When i cancelled early price was increased to 1.5 month rent.

No commitment, no honesty, no humanity.

Atleast maintain your commitment with orders which are already active with previous charges

How can u change charges for active orders

I have requested to close my subscription in rentomojo and ask to take my product back and issue refund
But they are just delaying while I have to move back to my place these week
Please help .
Closure request no #[protected]

On 18th April, 2022 I had ordered a bed and mattress from RentOMojo, to be delivered on 21st April 2022.
I receive a call on 21st from Swapnil that delivery won't be possible as their truck hasn't turned up. So the next delivery date was agreed as 25/4/22.
I again receive call from Swapnil that my address is incorrect and hence delivery is not possible. I categorically told him I have given correct address and not sure why completely different address was given to delivery person. Ihad a chat with customer care person to rectify address and have the stuff delivered on 25th itself as I had taken leave for this purpose. It fell into deaf ear and no delivery happened. I request for order cancellation and refund. Sent mail to that effect as well to which Mr Sayeed reverted my stuff will be delivered on 26th.
Swapnil calls on 26th and I explain that since I was in office and there's no one home the delivery needs to happen after 8pm. He refused. But agreed that delivery will happen on 27th April before 8:30 am.
Come 27th there's a no show. I start calling Swapnil and he doesn't answer. I called 10 times between 8:30 am-9:00 am. No response. At 9:10 a guy calls stating he's the driver and was coming to deliver in another hour or so as there's traffic on road. I told him since the delivery had to happen at 8:30 he should have started earlier. To which he had the audacity to tell me that 15-20 mins delay is normal and there's heavy traffic on top of that. I tell him to go back since I was already on my way to office. He says somebody should be there at home to receive stuff!! I lose my cool and inform him that he was assuming things and acting as per his whims and fancy ( there's nobody home after 9am I tell him).
I would like to know what is going to be the compensation for this incompetency and harrasment. I am forced to sleep on floor as I have recently shifted from another city (the reason I booked the bed in the first place).
I NEED IMMEDIATE REFUND PLUS COMPENSATION. IF required I will logde police complaint and go to consumer forum. This is kind of fraud and cheating consumers.
Pathetic is an understatement when it comes to RentOMojo service.

Worst Defective Matress after using for a 2 months it started to give me back aches and when returned they took the advance paid and also rent, and also charged due for the next month which is unnaceptable when they are providing defective spring mattress for high rental

They have lot of hidden charges and their customer support is very rude. I have screenshots of the chats. They will not pick up furniture on time and charge u rent for the delayed pickup dates. Product qualities are bad too..i have fridge washing machine sofa, 2 bed and mattress. I m stuck with them with their terrible quality product because of the heavy hidden charges

We had asked for AC from Renmojo in February 2022. The AC provided had no gas in it. The installation person fitted the AC in improper way. and had blocked the AC vent. Even after following with Renmojo for more than 15 days, no action was taken.

Refund not initiated

I am not getting my refund. And it's being one month now that rentomojo is making me fool by saying that refund is done.
And every time I ask them for refund, they reply with refund initiated and if I tell that I didnot receive then they will tell me to wait for 24 to 48 hrs. And it is continuing from past one month.
I want to charge penalty for this

There’s no update from the app and company wrt to the scheduling of delivery and there’s no customer support to communicate or coordinate plus the chat is useless no one responds

They don't respond.. They don't deal with your issue properly... Raised request for pick up a week ago... Still no call back... I have to leave the city tomorrow and stuck with the rented stuff... No priority to urgent request...

Worst customer support...very bad experience canceled my order n not giving my refund of 959 ₹...making excuses and excuses only not deserves single star also ...fraud people

I subscribed for 12 months cross trainer, when my subscription was about to end I thot to check my app for any payments remaining and about my refund...it automatically showed that the tenure is for 18 months and you have to pay early closure charges unnecessarily which I have never subscribed...what kind of fooling people these guys are doing ..I don't understand...just duping...our hard earned money...