Rentomojo Complaints & Reviews

A payment of Rs 2298 was credited on 24 Jul 22 to them for renting a fridge and washing machine. However even after 3days, no delivery schedule has been planned by them, neither is their customer care responding....

I returned the chair that i had rented a few months ago. They do not acknowledge that and keep charging me....

Dear Sir/Madam,

My name is Robin, i was purchased a product from Rentomojo in 2019
at that time the rentomojo sales man very successfully cheated me he said me that "you only pay the EMI in 1 year after One year the product will be you own and the security amount 1555/- will be refunded"
But now also am paying money as a Rent (per month 777/-)
The actual cost of that product was only 12000/-
But...

I rented for 3 months but closed subscription after 1 month as I had no usage. My app showed no further pending, screenshot attached.

I had already cleared 1 month cost but they charged whole of my deposit as fine which is more than 2 months rent which was my original subscription of 3 months but additionally they are asking me pay another 1 month cost which means more than 4 months for 1 month usage....

They are not taking their furniture back.not responding to calls. I have to move to a different city.and im stuck with their furniture here.their customer service you cant contact.there is no way to contact rentomojo....

There is no way you should be renting from rentomojo. They turn your life into hell the moment you book furniture. It's a scam

They charge you when you order and most things turn out of stock afterwards. This is a lame tactic to attract customers. Because customers always want to get all that they need in one platform. One wouldn't want to pay different companies right. But all they do is put the things out of stock. That too...

Rentomojo are cheats. I rented a smart tv at a higher cost than a regular tv in November 2021. My rented smart tv only has YouTube & Netflix. The browser hangs if I try to download any OTT. After 5 months of trying to figure out the issue, yesterday they tell me that the tv needs a Firestick and the same is provided free of cost. Today when I raised a complaint with customer service I was told the customer has to ask for the Firestick. I...

When i ordered early closure charges was 0.5 months rent

When i cancelled early price was increased to 1.5 month rent.

No commitment, no honesty, no humanity.

Atleast maintain your commitment with orders which are already active with previous charges

How can u change charges for active orders...

I have requested to close my subscription in rentomojo and ask to take my product back and issue refund
But they are just delaying while I have to move back to my place these week
Please help .
Closure request no #[protected]...

On 18th April, 2022 I had ordered a bed and mattress from RentOMojo, to be delivered on 21st April 2022.
I receive a call on 21st from Swapnil that delivery won't be possible as their truck hasn't turned up. So the next delivery date was agreed as 25/4/22.
I again receive call from Swapnil that my address is incorrect and hence delivery is not possible. I categorically told him I have given correct address and not sure why...

After being so much fed up with the planning and coordination of rentomojo requests, I decided to close 7 items. Without my consent, they adjusted my deposit amount as per their charges.
Now they are request more amount against the rent. I am looking for complete refund of the deposit amount from this company....

Worst Defective Matress after using for a 2 months it started to give me back aches and when returned they took the advance paid and also rent, and also charged due for the next month which is unnaceptable when they are providing defective spring mattress for high rental...

They have lot of hidden charges and their customer support is very rude. I have screenshots of the chats. They will not pick up furniture on time and charge u rent for the delayed pickup dates. Product qualities are bad too..i have fridge washing machine sofa, 2 bed and mattress. I m stuck with them with their terrible quality product because of the heavy hidden charges...

We had asked for AC from Renmojo in February 2022. The AC provided had no gas in it. The installation person fitted the AC in improper way. and had blocked the AC vent. Even after following with Renmojo for more than 15 days, no action was taken....

Refund not initiated...

I am not getting my refund. And it's being one month now that rentomojo is making me fool by saying that refund is done.
And every time I ask them for refund, they reply with refund initiated and if I tell that I didnot receive then they will tell me to wait for 24 to 48 hrs. And it is continuing from past one month.
I want to charge penalty for this...

There’s no update from the app and company wrt to the scheduling of delivery and there’s no customer support to communicate or coordinate plus the chat is useless no one responds...

They don't respond.. They don't deal with your issue properly... Raised request for pick up a week ago... Still no call back... I have to leave the city tomorrow and stuck with the rented stuff... No priority to urgent request......

Worst customer support...very bad experience canceled my order n not giving my refund of 959 ₹...making excuses and excuses only not deserves single star also ...fraud people...

Had a very bitter experience ordering from rentomojo. Could be there one of an accident but was really terrible experience for me.

I ordered a 3 seater sofa on the 15th of Dec'2021 (Wednesday). I was told, the delivery would take 48-72hrs, So I expecting it latest by Friday. I get a call on Saturday, saying the order is delayed & that i would recieve it only on Monday. I was pissed about the delay. But still told them to deliver...

I subscribed for 12 months cross trainer, when my subscription was about to end I thot to check my app for any payments remaining and about my refund...it automatically showed that the tenure is for 18 months and you have to pay early closure charges unnecessarily which I have never subscribed...what kind of fooling people these guys are doing ..I don't understand...just duping...our hard earned money......

I had rented a table and chair from them for 14. & 13 months respectively. I knew that the commitment is about to end so I went to the app and raised a query stating please share the end date of subscription and I would like to end it now so that no extra charges are levied.
There was no reply and they charged me rent for entire Nov month. I finally googled how to raise closure request after seeing process on google and they charged...

Since the 1st week of November I have been following up for my refund of Rs.1770/- but all my attempts have failed as Rentomojo is clearly not ready to give it back.
Everytime I speak to a new Customer care executive they tell me a new story and surprisingly no one is aware of my past conversations with others. I really need help for an action to be taken against them as I do not want others to go through this pain....

I had order a table and it was delivered yesterday. When i opened the draw there was a half eaten chewing gum with insects all over it. In this COVID times, isn’t it their duty to do basic santitization? Is this the kind of product they deliver?...

Rentomojo is the most pathetic rental service I have come across.
I wanted to change a product. I was told that I have to select a different product pay the amount and the current product need to be ore -closed, there is a hefty pre closure amount taht will get waived off in 48 hours of pick up.
I have the payment last date of other rented products by 10th.
The product was picked up on 4th and it's been 4 days and no...

I had placed two orders and it was specifically mentioned that the orders would be delivered by 2nd October 2021.

There was no intimation and I have constantly tried reaching to the numbers available on the website. But there was still no response. Finally somebody from logistics spoke in the morning and told me a few items are out of stock. This is shocking because the auto response was that my order was successfully placed...

Rentomojo refused to give me a 2 year rental price, despite advertising as such on their website. They also deducted 90% of my deposit amount without giving a valid reason. They also mislead, misinform and misrepresent facts in order to extort money. They tried to sell a matress worth Rs.11k to me for 20k, including the rent I had paid for two years. This company should be investigated into, it has so many bad reviews all over the internet....

I applied for Rentomojo subscription ion July 25 paying 3341.
They fixed it after 3 day.
They dint provide any information dat only 3 mtr pipe will free if it’s more then that I need to pay 3000 for the pipe.
And I cancelled my subscription on 16 th
They gave me date for 20th but it was cancelled.
Then they charged me 3399 where the rent was only 853.
And today is 22th sep no information when are...

I have rented one Livpure water purifier on 30th August 2021 from Rentomojo for 6 monthes. It was delivered on 3rd September 2021 but not installed. 5th September, One support person from Livpure visit and confirm that the product is faulty, It has a faulty PCB and adapter, So it need to be replaced. Today is 17th Sepetember, Still now its neither replaced nor installed. Daily I need to arrange for drinking water. But rentomojo is charging...

I have been asking for the refund of my security for the past one month, and they arent refunding the amount even after all settlement is done. I have been calling them daily but they keep staying me by asking me to wait for 2 hours, 2 hours etc. Every single day I call this petty company for my refund and they pretend to execute it but they dont.

I have been highly harassed and violated as a consumer of this shameless company....