Royal Cruiser Complaints & Reviews

I mr. Rajesh majumder have booked a royal cruiser bus ticket for 11th august from kolkata to siliguri, booking id - gobusand51d6bee1e4, amount - 918/-.

On 8th august royals cruiser had cancelled the booking. But i have not received the refund amount yet despite several followup with your customer care.

So, request you to kindly look into the matter & process my refund immediately. I have attached my booking details....

I had my ticket booked in ranchi to kolkata bus on 7/02/19 having my boarding point Ramgarh Bus Stop. The bus is scheduled to depart from ranchi at 8.00pm to kolkata at 6.00am in the next morning while picking passengers in between the stoppages. My boarding time was 9.15pm at Ramgarh bus stand. As the bus failed to meet its schedule i enquired the whereabouts they replied my boarding point was ranchi and i missed it. But I showed the ticket...

I got up the bus from durgapur for my travel to burdwan while the bus started from the stand. Near galsi the conductor asked me the fare and he took rs 200 from me. I paid the fare but when i told him to give the ticket he claimed rs 380 for getting the ticket in a harse language. I questioned about the so high fare for burdwan. I also told him "before riding the bus i told you about my destination and you asked me rs 200 few times back,...

I m very dissapointed wid the service of the royal cruiser.. I must say they are so illeterate nd manner less.. They don't know how to talk..
When i asked the bus conductor.. Ki aap passenger ko call karte ho jo late ho jate hain.. Then he said yes... Nd there was no call in ma number.. Aur o itna rudely baat kar raha tha jaise baat karne ki tameez na ho.. Royal cruiser is a big brand.. Aise battamizi ki umeed to bilkul v ni karte...

I travelled from vip nagar bypass to baguhati i asked for the proper area ticket as the conductor refuse to give and he went arrogant and misbehave with me for asking the proper ticket. He mentioned he cannot give proper are wise as it’s not in the system. I told him i regularly travel and i do receive the proper are wise ticket but he refused. Plz look forward...

I am regular traveler in v1 bus (Royal cruiser) that departs from tollygunge. I reach the stand by 9 on a regular basis and find that departure time changes everyday. Some days it departs on 9am, some days on 9.10am, some days on 9.15am, some days on 9.20am, some days on 9.30am. I travel daily on the following timings. Today (16/02/2018) i was a bit late and reached the stand at 9.10am. I found that a bus is standing (Red in colour). I took...

Bus no wb39a 1471 this bus go through nh34.. The driver of the bus is totally #.. When he overtaking any vehicle he don't care about any other public who are in cycle or motorcycle.. We have to take risk for save our life.. Because of this # driver's rough driving.. There was no guarantee after passing this bus we alive or not.. He don't follow traffic rules of overtaking.. Also morning time is office time.. Our time is also...

I boarded in V9 at 8:30 on 31:10/2017
I gave Rs 65 the fare from tollygunj to unitech, in return instead of correct ticket from pos machine he gave me a slip where bus no and only fare was written and there were no ticket no
On asking if it is not a ticket ad it dont contain any ticket no as it is blank
Conductor misbehaved with me
I have seen this issue several times.please look into this as it is unethical and...

Durring my travel from kolkata to ranchi I had submitted my backpack to royal cruiser attendant. After completion of my journey I had received my bag fully wet. MY clothes, laptop and other items are found in a bad condition due to water. I had informed attendant but response from him was very disappointing. Atleast royal cruiser inform in advance were to keep LUGGAGE and atleast performed before putting LUGGAGE in LUGGAGE BOX. Please look...

I was about to travel from Kolkata to Siliguri on 10/5/2017. My boarding point was Karunamoyee at 8 pm. I reached the bus stand at 7:40 pm to be on the safe side. I got a call from Royal Cruiser asking me where I was and informed me that the bus will arrive at 8 pm. However at 8:15 the same person called me and told me that the bus had left Karunamoyee all the winghile I was waiting for it. And in the mean time not a single royal cruiser...

Sir, this is to inform you that for the past 7-8 days V1 buses which depart from Tollygaunge at 9:30 am every morning is unavailable. When talk to the organiser there he told that 4-5 buses are in repair. So, is it took 7 days n today as I am complaining right from the spot to avail a bus during the office rush hour. I am regular traveller of V1 buses from the past 4 years. But it seems that day by day everything is detoriating regarding...

I shri pinakesh roy, i have booked my e-ticket as on 26/01/2014 at 11.32 pm, from your direct royal cruiser website for me (Pinakesh roy) & my wife (Pamela roy)for royal cruiser bus service from asansole to kolkata. But royal cruiser representative informed me as on 31/01/2014 at around 3 p.M, royal cruiser bus departure time from asansole has been changed, the schedule departure time from asansole at 8.00 am as on 05/02/2014 instead...

Dear Sir,
We were travelling by your company bus from Siliguri to Kolkata, departed Siliguri on 10 June 2011 at 7PM.
However the bus after departing from Krishnanagar on the 11th June, the bus could not go for long, it started having engine problem very frequently this as per the drivers statement to the passengers. From about 7:15AM, the bus travelled for 5 minutes and then stopped for 10 minutes.
At 0830 AM the bus...

Recently we bought tickets from Durgapur to Karunamoyee (Calcutta) on Royal Cruiser. The fares were expensive at around Rs. 280 per person one-way. We boarded the bus from City Center at Durgapur and when we were boarding, the staff separated the passengers based on the destination.

Unfortunately, the bus reached Esplanade in Calcutta and the driver got out of the bus. When some passengers including us complained that we had...

On 6th of April,2010 I was trying to book 4 online tickets of Royal Cruiser through HDFC credit card from Siliguri to Kolkata dated 16.05.2010. After making the payment there was some problem in network connectivity and my booking was not complete and I didn't get any ticket or ticket number, however an amount of Rs.3600/- has been charged against my card. I contacted HDFC bank, they said that the merchant has already claimed that amount.I...