Thomson TV Complaints & Reviews

I have purchased Thomson LED TV last year. its not working while running itself shows blue screen blinking. I have called customer care and sent mail and after i got reply mail from them like within 48hrs will give the solution and after 72hrs also i didn't get any information after some days get one mail that due to Covid lockdown it will be delayed. I waited for until the lockdown is opened. There is no lockdown now and it's been 2months I have raised complaint. but till now no proper update, even the complaint ID also not generated. i have called Customer care and they are disconnecting the call even i can't connect to customer care now.

WiFi networks didn't show, but phone hotspot is on

Thomson tv B9 pro
Display is not working

It is very hard to connect the customer service of thomson tv. After multiple calls if we are lucky one we might get chance to talk to their customer services guy.
I put a complaint on 12th june, 2021 regarding my tv issues but whenever i talk to them, they say i will get an update in next 24 hour and this happens every time.

My tv serial number - TH50TM[protected]A50

I bought Thomson 9A series 106cm (42 inch)Full HD LED smart android which Order no is - OD[protected] on 6th april and delivered on 8th april
There is problem in Video display, audio is coming but display is not appearing . So plzz resolve my issues, I am too worried

Pavan yadav
Contact- [protected]

Dear sir,

I bought thomson's led tv from flipkart 20th November 2020, TV was facing many problems after taking it.

I also requested you to change but you did not do my TV.

You this TV is completely broken and turns off frequently.

So you are requested to take my TV money back from me and your TV.
Tv details
homson 9A Series 80cm
(32 inch) HD Ready LED
Smart Android TV
Warranty: 1 Year Warranty on Product
1. [IMEI/Serial No:
TH32PATH[protected]
3ATV ]

Order ID: OD[protected]

Ram kumar

House no 52 Trilok puri delhi 110091

Block no 16, Wine shop

NEW DELHI

Delhi - 110091

Phone number: [protected]

Tried reaching customer care but instead resolving or replacing remote under warranty, they keep asking one or other thing like send video of nit working or courier at your own cost the faulty remote so they will check and then replace.

Utter non sense. No one responds to solve but just keep demanding one or other thing

I biught the tv on OCT 20, I started facing a display issue on march 21. I have got one year product warranty and I bought a three year extended warranty. They replaced the tv with a new tv, but the issue remains same. The engineers visit and trying to fix the issue but couldn't fix the issue. What shiuld I do?

I have purchased this tv in last year now tv is not operating with remote also I have paid service amount since 5 days back still no technician visited at my place also customer care number is not working
Very very pathetic service with Thomson

I purchased a 40 inch thomson tv through flipcart on september 2020. With in few days remote stop to work. I send a compaint. After 1.5 months i got new remote but the problem is still there. Service man told me sensor is not working. They showed me the sensor part, its full of rust. That means there is no quality check. Now i am waiting for the remote sensor. A big brands worst product and worst service

Hi,

I mailed to Thomson customer care with a remote pic and my TV model (55 OATHPRO 0101) and paid the amount for the replacement unit as they asked, but even after paying the amount and follow up for that for more than three months, they sent an older model of the remote which is not working with my model of tv 55 OATHPRO 0101.
Now they are totally silent, here is the list of email Ids I am trying

Spares Dispatch
cc: Branch Support,
[protected]@tcl.com,
Customer Care

Please let me know how should I go to get the remote I need as it is clear case of cheating.

Dear Sir / Madam,

I am writing to you to raise an issue about: Consumable Electronic

The issue that I have experienced was: First of all would say does a private company call and ask that sir app hamei review kijiye hum aapki warrant free mei 3 months k like bathwater denge is that how people do marketing gimmick so that they get a increased rating people buy there product but not for the quality now coming up with the issue right after one year 4 days my tv started giving me a issue as a huge line was coming in the panel when I complained about it they said your product is out of warranty and you will have to pay for the panel for such a huge panel defficieny that too within a year a customer has to suffer for it and what about such gimmicks and asking for review to extend a product why should I give a fake review without using the tv and alas after using it how excellent the tv has perform.

It occurred on: 13/10/2020

Resolve the panel issue.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Nesar Ahmed

Serial Number: FSN: TVSFGYGFPN3YPSCZ HSN/SAC: 85287217

Display was damaged.
Please fix it as soon as possible.

Our voice activation for Thomson TV is not working since 3 months .We have been calling the support team but they have not come once to address . Today they called and said how we have to use it rather than coming .Another excuse is that we are not reachable .We are very much reachable by email and multiple mobile numbers .
We have also a 3 year warranty paid but no one is coming .There is no escalation mail available to bring them to book . Wonder how these unacceptable service people are duping enmasse and how to resolve

The product was purchased through flipkart .

[protected]

I am complaining about the tv display formation of lines on display.

Hello,

My Thompson led tv is not working and I registered the complainant on 02 November 2020 but till today 09 November 2020 there is no support from Thompson. I didn't even received any phone call from Thompson yet. Even after sending emails there is no response from support.

1 months before I bought new Thomson tv but suddenly display getting crack . Thomson customer care not responding to us . Please help me to resolve the issue

Share your experience with this company
Your name *
N Y KANTHA RAO
E-mail *
[protected]@gmail.com
The content of this field is kept private and will not be shown publicly.
Subject
55th1000 TV - Video (Picture) is not showing only Audio playing.
Comment *
55th1000 TV Purchased through Online in the year Novermber-2018, Two days back suddenly the video signal lost and No picture is appearing on TV screen, Only Audio sound is plying. Please advise the concerned Area Service Engineer to resolve the issue at an early.
N.Y KANTHA RAO, H.NO. C-2; C -TYPE AREA; P V TOWNSHIP; MANUGURU; BHADRADRI KOTHAGUDEM DIST; TELANGANA; 507117.
Notify me when new comments are posted

I purchased a Thomson 55 Inch TV on 21st Oct'20 which was installed on 24th Oct but immediately after installation it started giving problem. Display goes off while the volume keeps coming from the TV. I raised a request of replacement but it's been one week and nobody is coming to attend the complaint. My Flipkart order ID is OD[protected]. Flipkart says call Jeeves, Jeeves says call Thomson, Thomas says call Flipkart. It's very disappointing. I m feeling like cheated by Flipkart.

Dear all
Please find the attachment of invoice of TV which are bought from Flipkart.
I have bought 2 tv Thomson brand from Flipkart . One of them not working properly.
I have place the request for replacement.
I got update technician visit location and approve the request for replacement.
But till nobody came and check for it.

Please suggest me but can do ...
I requesting to Flipkart please handle this case on urgent basis.
I requesting also seller and Thomson team please solve the issue.

Display little blinking some times please respond earlier.

As discussed with you I have shared all the email conversations with Thomson and Flipkart. It has been 57 days since my television did not get repaired.
I have raised a complaint on 20th Aug and a technician was assigned almost after 20 days. So after calling the technician he told me that there is a motherboard issue and it needed to be replaced and it was not available in their warehouse. So every 3-4 days I called up the technician for the status. It's almost 15 days, the motherboard reached the warehouse and the technician told me that he will come after 2 days to repair the television.

For 15 days I am chasing the technician and the technician is making excuses that he is having transport issues, bike servicing, etc. Today also I called him and he said that he is coming within 2 hours but again he is giving excuses. I also complained to the Thomson branch and support team that the technician is giving excuses everyday. They said that I need to wait as they have escalated the matter.

I have explained the complete story in short. Please let me know if you require any further information.

Thanks and Regards,
Sumana Maity.

I bought Thomson UD9 40 inch 4K TV 6 months ago, but while playing Hotstar it's showing error while playing this video because media service unavailable on your device.
Same like on Zee app showing decoder error, on Netflix not playing videos, also Amazon prime video and JioTV also not supporting.
Everytime showing media service unavailable on your device. I m very disappointed buying this TV.
Service also not good not receiving calls many times called, and if receive saying technical team contact you and no any calls.

Jeeves services id _:0h23-38913tcs02
complain id:2974486
not response in your side.
Please rectifiy this complaint.

Our complaint date: 21/07/2020 more than 60 days

Thomson complaint id – guj0620tv007
Jeaves complaint id : 2115376

Hello! I'm super dissatisfied on thomson third class - worst customer service. It's been already 3 months from my complaint, still they and their executive lied to me. Whenever i call or msg for status inquiry they says it will be done within 1 week. From, last 3 months when their 1 week ends?

Today i tried to calling their customercare no. 5 - 6 times but no one there to answer my call. All executive are busy.!!

I made complaint against thomson to national consumer helpline (Government of india). One last time i request for resolution. If they didn't resolve i'm going to ncdrc and file proper case against thomson tv brand.

Here is complaint id on nch : 2223934

I would like to inform you that I had purchased Thomson 9A Series 102cm 40 inches Full HD LED Smart Android TV on 9th Aug from the Flipkart e-commerce website and I have received faulty TV getting display problem since the TV installed on 17th Aug, since that day I am chasing with Thomson customer care in Email and Call but not getting any positive response from them.
A complaint has been registered Complaint ID - DE0820TV10465 and the TAT for resolution are 7 Days but now its more than 15 Days no one from the Thomson team is bothering to respond on email or Call they just diverting to wait for more 7-10 days.
Pathetic customer service I haven't seen yet from any customer care.
I just request you to Please look into this and take action against the company and help me to get the resolution of replacement.
I am taking follow up on a daily basis but not getting any response they are just making fool of customers

I booked the Thomson TV on 17/10/19 but on 25/7/2020 the TV was not working and after 1 month the technician came and changed the mother board but 2 days earlier the TV is not working again.

I booked my thomson tv on 17/10/2019 but on 25/7/2020 the tv was not working and the volume was increasing n decreasing on it's own. After 1 month the technician came and changed the mother board but 2 days earlier the tv is not working

TV's display is not working