Zara Complaints & Reviews

I purchase 2 items on ZARA with an Order No. [protected] on 17 January 2022 and it was delivered on 27 January 2022 but due to size issue, I made a return request for Reference no. 4365/390 on 28 January 2022 and the Return request was accepted with an confirmation email from Zara that A courier will collect the order within 24-48 hours. But it has been 13 Days still there is no Return courier pickup neither the Delhivery courier has received...

I purchase 2 items on ZARA with an Order No. [protected] on 17 January 2022 and it was delivered on 27 January 2022 but due to size issue, I made a return request for Reference no. 4365/390 on 28 January 2022 and the Return request was accepted with an confirmation email from Zara that A courier will collect the order within 24-48 hours. But it has been 13 Days still there is no Return courier pickup neither the Delhivery courier has received...

I purchased two pairs of shoes from Zara, kept one, and returned the other pair. It's been more than a month and I am still awaiting the refund or at least the shoe to be shipped back to me!! Firstly Zara sold a used shoe to me ( my mistake was that I did not check the sole assuming that Zara wouldn't cheat customers). Only after I chased them for a refund was I notified via an email saying the shoe was used so no refund would be processed...

I bought a cardigan from zara ambience mall gurugram but i didn't like the material because when i reached home i saw their was lint over its back. Due to its dark colour i didn't realise it while purchasing.
So i decided to return it and they said it has lint on it we can't exchange or give refund for it.
Then i saw same items in different colors in the store they also have lint but they are not ready to accept even after seeing...

This is regarding case id no.[protected] and order no.s [protected] and [protected]. The two products wrongly picked up have not been delivered back to me. It has been one month and it has exceeded the maximum number of days of delivery long back. The customer care executives can’t help me with a tracking id or any sort of proof that the products have been shipped. There is no update on its whereabouts and I’m being almost harassed by...