Zara Complaints & Reviews

I placed an order at zara app on 8 December 2021 and the mode of payment was UPI.
I paid the amount through paytm app to the zara payment partner i.e. citrus solutions pvt.ltd.
The amount of ₹17, 560 was debited from my account but the order placing was failed.
As i had to place my new order and repay my payment of ₹17, 560. I request team to refund my payment as soon as possible.

I ordered a perfume from zara worth ₹1280, i did the payment too from my upi id but they cancelled my order and mailed me that they haven’t received any payment.
I want refund Asap.

I've placed 3 orders on Zara and refunded some items from each order on November 2nd. They haven't refunded my money yet, it's been over a month and for 2 of the orders they claim refund was initiated on 19th itself but my bank says no refund has been received. For one of the orders (the one I returned the earliest in fact), they haven't even sent me an acknowledgment of the return being accepted! It's of a huge value and all items were perfectly intact with tags.

Their customer care on twitter just keeps saying "the relevant team will get back to you" and they're absolutely unbothered, no one gets back. I can't believe a company I loved ordering from is doing this, and has such horrible customer service. I plan to take legal action for this if they don't respond and resolve the issue!

These are the three order numbers

1. Order Number [protected]
2. Order Number [protected]
3. Order Number [protected]

I was placing an order on zara india online on 6th November and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@sbibank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

I ordered a cargo from zara app india
The payment was completed from gpay app to citrus limited but it was not reflected on the app
I still haven’t got the refund yet

I transferred money to zara (Citrus solutions pvt ltd) using my google pay account. The amount is paid successfully to citrus solutions pvt ltd ([protected]@axisbank) and i got the reference number id[protected] and is attached herewith. But the status of the transfer is shown 'failed' to zara. I waited for one day for refund but didn't receive. Kindly resolve the complaint and please refund my money. Expecting your response at the earliest

Amount has been deducted from the bank account and paid successfully to citrus but on the zara app payment was not successful please initiate the refund at the earliest.

I placed an order through ZARA app and paid through UPI. My money was deducted from my account but the payment wasn’t received by Zara since it shows my payment is still pending.

I had order from zara app through google pay via upi.The money has been deducted and the order was automatically cancelled from the zara app as the payment was pending.Please help me with this issue I need the refund back in my account.

I was ordering from zara and made the payment through UPI(Paytm). Money got deducted from my bank but I haven’t received any confirmation for my order. They cancelled my order. What is this behaviour? Hundreds of complaints for this issue and still you guys can’t find a solution. Is it that difficult for a big brand like yours? I want an immediate reply for my issue otherwise I need to take a step against you guys.

I was playing a order on Zara India online on 15 November and had opted for payment by upi. I then did the payment thought paytm for which Zara has used citrus payment gateway.
I did transaction and money got denied from my account but Zara did not received the amount.
So I just canceled the order to check if I receive the refund but I didn’t received.
I haven’t been initiated a refund

Kindly check my concern and give me my refund of money at earliest.

Was placing an order on zara india online on 14th November and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@okaxis and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

I placed an order on Zara’s app and my money got debited from my account but my order did not get placed. The order was placed via Citrus Gateway using Google Pay. Please refund me my money asap. The amount is ₹990.

I paid through google pay from my upi id [protected]@okhdfcbank to [protected]@axisbank upi ref[protected]. 8990 rupees got taken for double sided jacket from zara but no confirmation happened. I need a reddrassal its a lot of money and appalling

I gave oder on Zara after choosing UPI payment citrus solution sent me link to complete payment after completing that money got deducted from my account but money didn’t received to Zara and my oder was canceled
I didn’t got my money back

Sir
my name is karandeep sehgal. my payment is deduct but not show in zara acount pls solve my problem

I made a payment of rs 14, 750 through citrus payment, online shopping zara.
My money was deducted but it showed my transaction was failed
I would like to get a refund at the earliest
Please resolve this issue as it is a huge amount and i surely cannot trust this mode of payment.

I made a payment on 7th october 2021 of rs 14, 750 and the transaction got failed by citrus payment but my money was deducted
I would please like my money to be refunded at the earliest.
I clearly cannot trust this merchant

I have ordered from zara and the amount ha beend deducted from my account using citrus webpage but the payment has not been suceeded and amount of rs 9350 is not returned back

I made a payment worth Rs.2990 on 30th September 2021. The payment got deducted from my end but the order failed to be placed.
I made the payment via Citrus. Please note my transaction details:
UPI transaction ID :[protected]
UPI : sans.[protected]@okhdfcbank

Please initiate the refund procedure ASAP.

I placed an order on zara (india) on 5 Oct, 2021 and used UPI for payment of Rs 13, 070 and my money has been deducted and the citrus payment gateway showed that payment had failed. Order id - [protected]

I was placing an order on zara india online on 3rd October 2021 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@okaxis and money got debited from my account but zara did not received the amount. Transaction id[protected]
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

It's been more than 2 months and they are not crediting the amount.

I was placing an order on Zara on 26 September 2021 and opted for payment via upi, then I did the payment through Amazon pay for which Zara used the citrus payment gateway.
I did the transaction via [protected]@axisbank and money got debited from my account but Zara did not receive the account.
So zara canceled the order from their side as it was kept pending
And I haven’t been initiated a refund.
Kindly check my concern and give me refund of my money at the earliest.

I was placing an order on zara india online on 26th sep 2021 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@okhdfcbank and money got debited from my account but zara did not received the amount. Transaction id[protected]
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

Have been reportedly calling since two months for my order number [protected]
Must have called like 20 times and have heard the case is escalated, for two months no action has been taken.
I infact went till chandigarh and dey said due to our fault the system cant pick return in the store now and we will send someone to pick it but no one has come since then also. extreme inconvenience and harassment

[protected] order no.
Name-Pranav mehra
Email [protected]@yahoo.com

I have made the payment of 3380 for an order at ZARA India through Google Pay. The amount has been debited from my account but the order is still not processed. I would like my refund to be initiated as soon as possible since the order is also cancelled from Zara's end.

Made a payment on 20 Sept on zara website for a product. The payment was deducted from my UPI account, whose details and screenshot is provided, but the orders was not accepted on zara.
Please clarify how and when I'm going to get my amount back.

Contact Details - +91 [protected]
Name - Shivam Sharma
UPI Ref no[protected]

I placed an order on Zara today worth 4980/- and the amount has been deducted from my account but the order is not placed, it is still showing payment pending.

Hi have placed an order on 19 sep 2021 my money has been debeted from googlepay but my order has not been placed kindly solve this issue as soon as possible.