Zara Complaints & Reviews

I bought a Zara shoes from zara online website. After receiving the product I tried and felt good, so, next day I wore them to office but after wearing for 4-5 hours the shoe started to give irritation at feet and also the sole is too hard to feel. I asked Zara to consider my return but after consulting them for almost 8-10 times they said they can't consider the product as per their rule list. But the item is definitely unsuitable to wear for long time and they did nothing about this.

I was purchasing zara bag and waist leggings online through Zara website.I chose an option to pay through sbi netbanking. They redirected me to citrus solutions merchant to continue my payment. I made payment through my netbanking .My money 2970 got deducted from my account . Initially on the citrus solutions merchant site it was showing payment successful but in the Zara website it was shows payment pending. Now it's showing order cancelled.
Kindly refund my money and resolve my issue as soon as possible.

I was placing an order on zara india online on 16th February and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@okhdfcbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

I was placing a order on Zara, the session got expired and the payment is deducted via UPI, and The order hasn’t been placed . Kindly get me the refund generated as soon as possible. This is a threat to online transactions by citrus gateway of payment .
My transaction id is T2102141811434128274994 . This false commitment of secure payment for the clients . Generate my refund immediately.

On 14the February 2021 at 1:53am I was making payment to zara via upi. On google I received notification from citrus to confirm my payment I confirmed it and payment was successful. my money got debited ₹ 990 but on Zara app it showed payment failed.my UPI transaction id[protected] payment was sone by
[protected]@okaxis.

I placed an order on ZARA via UPI and the money got debited but later my order got cancelled due to payment failure. Please initiate a refund asap.

Hello. This is regarding my order no [protected] for Rs 7140/ placed online on 5/12/2020 .
I returned the entire order on 7/12/2020 and recieved an email from Zara that refund was processed on 12/1r/2020.
However the money has not been credited in my account.!
I have been following up with my bank as well as the zara customer care contact in India. Inspite of repeated requests I have not recieved proof of refund processed on their end!!
The bank has now informed me that they have followed up with beneficiary bank and refund request has been rejected on the basis that goods and services have been provided!
I have returned all the items to Zara . But they are still keeping me waiting and are not issueing refund

I was placing an order on zara india online on 3rd of February 2021 and had opted for payment via upi.
I then did the payment through Bhim for which zara had used citrus payment gateway.
I did the transaction via [protected] and money got debited from my account but zara did not received the amount. Transaction id[protected]
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

Ordered amount of Rs2480 from Zara on 3rd feb and money got deducted through upi and order got canceled please refund as soon as possible

I have placed an order today at around 3:04 which costed rupees 1670 i have initiated the payment through upi id and it showed that the payment still pending even after the transaction is completed and i have to make the payment but my 1st payment through upi is still stuck😔kindly refund it as soon as possible

I had placed some orders on the Zara app on 11Dec2020 and after. I kept some products and raised a return request for the rest.
Zara has not picked up the products yet. They are also not issuing any refund.

I have spent more than 30 hours with Zara support. Every time they blame the courier company and tell me to wait for 5 more days but again nothing happens. Now they have even stopped replying.

They are withholding a total of Rs.14000 with them.

Please help me with this.

[protected] Transaction I’d
Payment got deducted but merchant not received

As Citrus pay stating that refund was successfully intiated for the transaction IDs OL[protected], OL[protected], OL[protected] than kindly provide me the dates of initiations and reference number on my email [protected]@gmail.com. It shows me protected here on your reply. And please confirm though refund was successfully intiated, if the transactions of the payments were successful or failed.

Do provide me the screenshot of your transactions on my all 3 transactions ID that refund was successful so I can refer to my bank. I have attached you screenshot bank asking me the details. If you guys want I can provide you my bank details too. You guys only see whether I have received or not.

Zara has initiated my refund but it is not reflected to my bank account yet .
4 months are past but no one is care about it .

I had done online transactions on Zara app on 27 November 2020 and 2 December 2020 through UPI. And I had put items for return.

So far, I have received only partial amount of my only 1 order ₹1554 on 16 Dec 2020. Remaining total balance of all the orders ₹7252 merchant is stating that they have already initiated me the refund but there is no update with the refund in my bank statement.

Total 3 different orders were placed and merchant provided me all 3 Return ID merchant transaction citrus pay numbers mentioned below:

OL[protected]
OL[protected]
OL[protected]

I had placed an order with zara on 28th november, 2020.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@okhdfcbank and money got debited TWICE from my account but zara only received the amount once.
My concerned bank says the other amount has been successfully credited to the merchant's end.
So where in the air has the amount gone ??

Kindly check my concern and give me refund of my money at the earliest.

Refund claims to be paid by merchant to UPID [protected]@okhdfcbank but not received

Hi
I purchased a pair of heels from zara worth 1590/-, via upi ( CITRUS PAY )my money got deducted from the account but the app showed incomplete purchase and i still had to pay, so i paid again extra 1590/-
I would like a refund of Rs 1590/- please

Hello, I paid 1190 through UPI (below is the screenshot) for a order on zara, the amount has been secured from my account but it’s showing ‘pending payment’ on Zara’s app.
Please refund at the earliest
Thank you

My money got deducted through UPI. The payment on Zara gateway still shows pending. Can you please resolve this asap? 3470 is a really big amount. Why do you keep doing it with your customers? I have heard about this so many times.

I ordered some items on zara and the money was deducted from my account but the order got cancelled. I had to re-order and pay the amount again for placing the order. The extra amount debited from my account hasn't been refunded yet.

Hi, I have purchased a top from Zara and paid via UPI google pay, where as the money was deducted but the order was showing pending and have received the mail as well that the order is still pending.
It was for 1590 rs.

Date of order - 03rd December
Zara ambiance mall

Please refund the money as soon as possible.

I purchased for ₹2280 in Zara and made payment through UPI. Money got deducted from my account but payment is still pending. Please refer attachments and kindly do needful. I received an email from Zara saying payment is incomplete.
[protected]@okaxis.com

I purchased ₹2280 worthy items in Zara and made payment through UPI(Google pay). Money got deducted from my account but payment is still pending. Please refer attachments and kindly do needful. I received an email from Zara saying payment is incomplete.

[protected]@okaxis.com

I purchased some kids clothes from zara and chose to pay though upi . Money rs 6160 was deducted from my account but site kept showing’ payment pending’. I called the customer care and cancelled the order on their advice. But money still not refunded, no response, no communication. Please refund the amount asap.Upi reference id[protected].

I made purchase in zara app for 2280 through UPI. Money is debited from my axis bank account but purchase is showing as pending. Kindly look into the issue

I purchased a puffer jacket with mountain print

using google pay

3999/- INR

amount got deducted -- I received the message and everything

but did not get a confirmation email

and it says Pending Payment in my Purchases section

please help

This is the message I received

Acct XXX203 debited with INR3990.00 on 02-Jan-21 and [protected]@axisbank credited.Info:UPI[protected].Call 18002662 for dispute or SMS BLOCK 203 to [protected]

I ordered a jacket on 26th november from zara app using UPI payment mode, my amount got debited but order wasn't confirmed. Then again i had to pay and the second time i did payment through debit card and then order was successful. But the amount which was debited for the first time when i paid through UPI hasn't been credited yet it's been more than a month now. And even registered a case on zara with but even then too no refund has been provided yet.
case id[protected]
Order ID - Nº [protected]

My amount is debited but the transaction is failed and no refund of money is done

I've made a purchase on zara worth 11940 and the payment got debited immediately but the purchase order is not placed. It shows payment pending on zara website.