Zara Complaints & Reviews
I was purchasing zara bag and waist leggings online through Zara website.I chose an option to pay through sbi netbanking. They redirected me to citrus solutions merchant to continue my payment. I made payment through my netbanking .My money 2970 got deducted from my account . Initially on the citrus solutions merchant site it was showing payment successful but in the Zara website it was shows payment pending. Now it's showing order cancelled.br...
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I was placing an order on zara india online on 16th February and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@okhdfcbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.br...
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@okhdfcbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.br...
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed
his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint
is indeed resolved. However, a complaint can be automatically marked as resolved
if a complainant isn't responding or updating a complaint for 30 days after the company has
tried to reach the complainant.
Order not placed and payment got deducted via citrus gateway
Address: | Zara |
Website: | Zara.com |
I was placing a order on Zara, the session got expired and the payment is deducted via UPI, and The order hasn’t been placed . Kindly get me the refund generated as soon as possible. This is a threat to online transactions by citrus gateway of payment .
My transaction id is T2102141811434128274994 . This false commitment of secure payment for the clients . Generate my refund immediately....
My transaction id is T2102141811434128274994 . This false commitment of secure payment for the clients . Generate my refund immediately....
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed
his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint
is indeed resolved. However, a complaint can be automatically marked as resolved
if a complainant isn't responding or updating a complaint for 30 days after the company has
tried to reach the complainant.
Money was debited but not received by Zara
On 14the February 2021 at 1:53am I was making payment to zara via upi. On google I received notification from citrus to confirm my payment I confirmed it and payment was successful. my money got debited ₹ 990 but on Zara app it showed payment failed.my UPI transaction id[protected] payment was sone by
[protected]@okaxis....
[protected]@okaxis....
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Website: | Zara online |
Hello. This is regarding my order no [protected] for Rs 7140/ placed online on 5/12/2020 .
I returned the entire order on 7/12/2020 and recieved an email from Zara that refund was processed on 12/1r/2020.
However the money has not been credited in my account.!
I have been following up with my bank as well as the zara customer care contact in India. Inspite of repeated requests I have not recieved proof of refund processed...
I returned the entire order on 7/12/2020 and recieved an email from Zara that refund was processed on 12/1r/2020.
However the money has not been credited in my account.!
I have been following up with my bank as well as the zara customer care contact in India. Inspite of repeated requests I have not recieved proof of refund processed...
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Address: | India |
Website: | Zara |
I was placing an order on zara india online on 3rd of February 2021 and had opted for payment via upi.
I then did the payment through Bhim for which zara had used citrus payment gateway.
I did the transaction via [protected] and money got debited from my account but zara did not received the amount. Transaction id[protected]
So zara cancelled the order from their side as it keep pending
I haven’t been initiated...
I then did the payment through Bhim for which zara had used citrus payment gateway.
I did the transaction via [protected] and money got debited from my account but zara did not received the amount. Transaction id[protected]
So zara cancelled the order from their side as it keep pending
I haven’t been initiated...
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed
his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint
is indeed resolved. However, a complaint can be automatically marked as resolved
if a complainant isn't responding or updating a complaint for 30 days after the company has
tried to reach the complainant.
Order canceled and money got deducted through upi
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Address: | Kanker |
Website: | Zara |
I have placed an order today at around 3:04 which costed rupees 1670 i have initiated the payment through upi id and it showed that the payment still pending even after the transaction is completed and i have to make the payment but my 1st payment through upi is still stuck😔kindly refund it as soon as possible...
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I had placed some orders on the Zara app on 11Dec2020 and after. I kept some products and raised a return request for the rest.
Zara has not picked up the products yet. They are also not issuing any refund.
I have spent more than 30 hours with Zara support. Every time they blame the courier company and tell me to wait for 5 more days but again nothing happens. Now they have even stopped replying.
They...
Zara has not picked up the products yet. They are also not issuing any refund.
I have spent more than 30 hours with Zara support. Every time they blame the courier company and tell me to wait for 5 more days but again nothing happens. Now they have even stopped replying.
They...
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Address: | Gurgaon |
Website: | Zara.com |
[protected] Transaction I’d
Payment got deducted but merchant not received...
Payment got deducted but merchant not received...
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As Citrus pay stating that refund was successfully intiated for the transaction IDs OL[protected], OL[protected], OL[protected] than kindly provide me the dates of initiations and reference number on my email [protected]@gmail.com. It shows me protected here on your reply. And please confirm though refund was successfully intiated, if the transactions of the payments were successful or failed.
Do...
Do...
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Address: | India |
I had done online transactions on Zara app on 27 November 2020 and 2 December 2020 through UPI. And I had put items for return.
So far, I have received only partial amount of my only 1 order ₹1554 on 16 Dec 2020. Remaining total balance of all the orders ₹7252 merchant is stating that they have already initiated me the refund but there is no update with the refund in my bank statement.
Total 3 different orders...
So far, I have received only partial amount of my only 1 order ₹1554 on 16 Dec 2020. Remaining total balance of all the orders ₹7252 merchant is stating that they have already initiated me the refund but there is no update with the refund in my bank statement.
Total 3 different orders...
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I had placed an order with zara on 28th november, 2020.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@okhdfcbank and money got debited TWICE from my account but zara only received the amount once.
My concerned bank says the other amount has been successfully credited to the merchant's end.
So where in the air has the amount gone ??br...
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@okhdfcbank and money got debited TWICE from my account but zara only received the amount once.
My concerned bank says the other amount has been successfully credited to the merchant's end.
So where in the air has the amount gone ??br...
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Address: | Gurgaon Ambience |
Website: | ZARA |
Hi
I purchased a pair of heels from zara worth 1590/-, via upi ( CITRUS PAY )my money got deducted from the account but the app showed incomplete purchase and i still had to pay, so i paid again extra 1590/-
I would like a refund of Rs 1590/- please...
I purchased a pair of heels from zara worth 1590/-, via upi ( CITRUS PAY )my money got deducted from the account but the app showed incomplete purchase and i still had to pay, so i paid again extra 1590/-
I would like a refund of Rs 1590/- please...
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Website: | CITRUS SOLUTIONS PVT LTD |
Hi, I have purchased a top from Zara and paid via UPI google pay, where as the money was deducted but the order was showing pending and have received the mail as well that the order is still pending.
It was for 1590 rs.
Date of order - 03rd December
Zara ambiance mall
Please refund the money as soon as possible....
It was for 1590 rs.
Date of order - 03rd December
Zara ambiance mall
Please refund the money as soon as possible....
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I purchased ₹2280 worthy items in Zara and made payment through UPI(Google pay). Money got deducted from my account but payment is still pending. Please refer attachments and kindly do needful. I received an email from Zara saying payment is incomplete.
[protected]@okaxis.com...
[protected]@okaxis.com...
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed
his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint
is indeed resolved. However, a complaint can be automatically marked as resolved
if a complainant isn't responding or updating a complaint for 30 days after the company has
tried to reach the complainant.
money deducted from account site showed payment pending, not refunded even after cancellation of order
I purchased some kids clothes from zara and chose to pay though upi . Money rs 6160 was deducted from my account but site kept showing’ payment pending’. I called the customer care and cancelled the order on their advice. But money still not refunded, no response, no communication. Please refund the amount asap.Upi reference id[protected]....
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I made purchase in zara app for 2280 through UPI. Money is debited from my axis bank account but purchase is showing as pending. Kindly look into the issue...
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Address: | A-20 Saheli Nagar Udaipur |
I purchased a puffer jacket with mountain print
using google pay
3999/- INR
amount got deducted -- I received the message and everything
but did not get a confirmation email
and it says Pending Payment in my Purchases section
please help
This is the message I received
Acct XXX203 debited with INR3990.00 on 02-Jan-21 and...
using google pay
3999/- INR
amount got deducted -- I received the message and everything
but did not get a confirmation email
and it says Pending Payment in my Purchases section
please help
This is the message I received
Acct XXX203 debited with INR3990.00 on 02-Jan-21 and...
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I ordered a jacket on 26th november from zara app using UPI payment mode, my amount got debited but order wasn't confirmed. Then again i had to pay and the second time i did payment through debit card and then order was successful. But the amount which was debited for the first time when i paid through UPI hasn't been credited yet it's been more than a month now. And even registered a case on zara with but even then too no refund has been...
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed
his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint
is indeed resolved. However, a complaint can be automatically marked as resolved
if a complainant isn't responding or updating a complaint for 30 days after the company has
tried to reach the complainant.
Payment debited but order pending
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Zara Recent Comments
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