BYJU's Complaints & Reviews

Dear Sir,

We have subscribe byjus cource, and as per their policy we have cancel their subscription within 15days. we have received email about cancellation from them. after receiving cancellation we return back their item like TAB bag full consignment by courier.

we have sent many emails and calls, but no answer. they are keep telling that we will check and get back to you in 24 to 48 hrs. but they never calls or reply email.

Now we need your help to get our refund amount and cancel EMI amount.

Customer number -[protected]
Name: Sakina Shabbir dhanpurwala
Mobile Number: [protected]
subscription Date:[protected]
total amount paid - 10, 0000 INR

Cancellation email confirmation date - 12 May 2023 see attachment email copy from byjus for more details.

Thanks and regards,
Sakina shabbir Dhanpurwala
[protected]

I have taken a byjus subscription which had 15 days free trial period.On 12 th day i requested for cancellation as i didn't like that.during that time they said we will cancel it.Its been 25 days since i have requested for byjus subscription cancellation.Still zero progress.I have called byjus Customer care 100 times, they say senior manager will call in a day but nobody calls.I have taken TLPay loan from byjus, and emi starts from next month 6th.For some reason they are not cancelling my subscription and delaying it so that my first emi will get deducted.A cheap trick by byjus.I feel like it's a cheap trick by making things complicated.why it is taking so much time just to cancel? Really disappointed with the way they treat customers once they pay . student information is as follows Jeevitha 8 th std.i can't share registered mobile number here, but pls help me cancel it and get me refund

Hi,
I have subscribed byju's tutorial for my children of class LKG upto their class 12.
From company side one educational consultant mr Sachin had visited my house at Kothavalasa, showed me the product features and
informed me that the company has a free tab replacement policy every two year interval.
So based on that commitment, i agreed to subscribe and paid .
My registered mobile no is . I had contacted the custmer support many time and they said they are going to call back in 48 hours every time.
However, so far i have not seen any communication on the tab replacement aspect which was communicated to me
Hence, request to arrange to issue me the communication as per the commitment of the official representative.
Regards
Ravi Teja

Hi Team, We have taken admission for my son, Tanish Kandala on 16th April for Aakash Byju's 11th and 12th JEE course and the counsellors (Nikhil and Mahesh) have given two months trial period till 15th June, 2023. My registered mobile number is [protected]. My son is not comfortable with online classes, so we need to cancel the subscription and get the refund amount.

I have contacted the counsellors and Mentor for the cancellation and refund many times but they have not helped. I have sent an email to cancellation team on 5th May and sent many follow up emails but there is no response. I have put my best efforts for the cancellation of the subscription and refund but the cancellation team has not responded. I have paid huge amount but we are not happy with the service.

I request your help in cancelling the subscription and refund.
My details are as follows

Name: Jayachandra Kandala
Student Name: Tanish Kandala
Registered mobile number: [protected]
Amount Paid: Rs 1, 35, 500
Company Name: Aakash Byju's
Course: 11th and 12th JEE

Thanks a lot for the support.

Kind regards,
Jayachandra Kandala

Wrt registered mobile no [protected], of Navya Sharma byjuice was subscribed for Std 4 to 10. The address was updated of Surat Flat H729, RAJHANS SYNFONIA, Aabhva Vesu road, Surat several times...for delivery of books for Std 8.
First they told only soft copy will be provided as these books which were provided in earlier classes were complementary...then on further communication they sent the books to Navi Mumbai address twice which were not accepted... Byjuice is unnecessary delaying delivery of books ..so tell them to refund for the remaining classes amount if they can't provide the services they did in first few years

I purchased byjus subscription on 15 may2023. On next day ii request them fo refund, because course was not meeting my expectation. It has been 15 day they haven't refunded my amount. For book they told me that they will refund 950 rupee because their printing press is not working. So i request to cancelled the subscription. But these ppl are manipulation and not giving me my money.

Pin validation code

We have purchased Byju Subscription for 2 years for Class VI and VII and we were asked to pay INR 71800 (Attached is the proposal) for 2 years of subscription which includes the charges for Tablet and course material. We paid INR 12000 upfront and rest INR59800 he told us that you can have Zero Cost EMI for 18 months. Due to some challenges, we decided to cancel the subscription within a 15 days trial period and sent the email. After 1 month follow up we have received a call that INR64851.81 refund will be processed which is INR 6949 lesser than the amount which we have paid. On top already first instalment of INR 3518.54 has been debited from my account.

I got a call from byjus member imran iqbal TNL 21915457 on 31st March, he asked me to join the gate Course, I asked him how much money for this class and He said the money for this class, The course fees are high so I told him my mother not to pay this much amount because she is a coolie worker, she earn monthly 5000 to 6000 only and I don't have father he is passed away in 2011 so I can't pay and also I told him that my mother is not at home, So I told him that
I will ask my mother after coming home then I will call you.But he said that it is not a problem, just pay the money for intial registration process now, later You will ask your mom after comes to home, If she is not
accept then we will cancel the class. So I am doing the initial payment because its just 500 but that time I don't know to pay 5000 for cancellation Process.If he tell the Clear details about the cancelation Process to me surely I don't do that intial payment.but I think it just 500 So I do the intial payment and lately Cancel the course easily.Our mother came home at 9 o'clock, I asked our mother but she said no because class fees was Very high.So I immediately called the people who called me, I told him that my mother told me that I cannot pay that much amout.But he told me that you should deposit 5000 first and open an account for the class then you will cancel the class.i don't pay that 5000 so he is arranging the alternative way by backend and pay the 5000 for my account by backend and he said to me I have paid 5000 for you so you only resister your account by providing bank details after resister easily I will do cancellation process.so i have complete by registeration process on April 4 and I asked to cancel the process on same day. But it's been more than 40 days since today.You didn't help me to cancel the class, For these 40 days I am trying to cancel the class but I can't.They are taking monthly emi amount from my bank account.In may month emi amount 3750 plus late charges 236 are taken from bank account.He is cheating to me ...

They give us fake promises before the buying subscription and told us that we cancel the course anytime.but after that they didn't cancel the course and behave rudely.their councillor asked more amount for cancellation

I booked for class 8th councilor insisted for 3yr course.
I requested cancellation for the same on. Fri, 19 May at 12:33 pm.
I received a call from management Bangalore office: Ma'am not listening anything just repeatedly saying continue it, why not continue, will give more discount. I called several times, humbly requested to councilor. by cancellation helpline number they only informed that your case registered with us our manger will call you within 24hour.
Kindly process my refund. Thanks & Regards

I was commited by the counselor they are giving 60 days trial period. If we don't like within trial period we can cancel the course and get refund and put finance for Adhitya Brilla.
The course was started on 30th March 2023.
I requested for cancelation on 30th April.
From 30th April I am requesting to the counselor and menter help line and nobody is responding. They are replying that it was under process.
But, the finance people calling daily three times and threatening me.

counselor Navaneeth Prabhu [protected]

menter helpline [protected]

So, kindly arange me for refund

Thanks

Alex

Byjus has not processed my refund though they received the kit on 11-May-2023.

I was manipulated into paying Rs 10000 on 17th May, 2023 after 2 hours of so called scholarship counselling session and was asked to make the rest of the payment monthly wise if I would like to continue with the classes after 15days trial. I got advice from my child's therapist who suggested not to change her learning environment as it would not benefit her, so we asked the support to cancel the registration. After 7 days of contacting them I am still stuck with no resolution but to complete the process of registration which involves ECS/loan application about which I was not informed during the payment of 10000Rs. I do not know how can they ask me to sign the terms and condition for repaying me back when I do not want to sign the terms and conditions or whatever. I read a lot of negative feedback about Byjus refund policy and hence I do not trust them with ECS process. I do not know why they are not paying me back my refund when I have not even started any course. According to them there is no order generated since I did not complete registration but then how can they take 10000Rs.

We have purchased BYJU's learning station program by paying some advance amount. at the time of purchase they told us that you will get full refund if you request for cancellation with in 14days of purchase. Now, after 5 days only I have started cancellation process through their customer care but the only answer is that their senior will call in 24 hours or the mentor will call. its been more than a week time and I have called them more than 10 times but there is no response from them and they are just wasting time. my request is to resolve this and get me full refund.

I have paid rs. 25000 registration fee. But now i want to cancel the course and get the refund.
But the counsellor is denying and trying to force me which is very unprofessional.
I request the team to reach out to me at soonest.

I once just opened there webpage for normal search but there was a pop up window to enter details to continue browsing. I entered my details from then am receiving no. of SMS and emails. Please stop this I am not interested in any course or anything from byjus . I have no option to block sms also.
Please look into this.

Btc course with offline class was sold to me for my daughter Vanya. It was promised that at any point of time, offline class can be cancelled and refund will be processed. Within 15 days of purchase of course, I applied for cancellation of offline class at BTC center thane because of non feasibility of attending offline class. My daughter Vanya has not attended a single offline class. I have contacted many times. But no action taken. I hopefully request for cancellation of offline class and refund my money. Thanks and regards

For my sister's son Divyansh Kaushal, I bought a one-year course from Byjus in the month of April 11 2023. During registration, they took Rs 10, 000 and then signed me up for monthly EMIs, which I found objectionable, but there was no other way to pay, and they assured me that if I withdrew, they would immediately cancel the loan.Due to a health concern, Divyansh was in on April 11th but only spent three days in coaching. I wish to cancel the admission and loan since Miss Kamini Suman did not provide adequate information regarding the 14-day cancellation policy. We made every effort to get in touch with Miss Kamini to revoke the admission, but we were unsuccessful. Please help me regarding this matter.
I'm sending the email addresses and personnel identification numbers for the salesperson who handles admissions, Miss Kamini, and the businessman, Mr. Nileesh kori
.Email address: neelesh.[protected]@byjus.com
Email address: kamini.[protected]@byjus.com
Employee ID: TNL21859488

I cancelled my enrollment according to company policy rules. They have not cancelled and gave refund yet. They are abusing me a lot every day. They are torturing me mentally. Now I am taking treatment for migraine head ache because of Byju's employees.