BYJU's Complaints & Reviews

Please let me know why i am not getting call to cancel the course.

my first EMi is deducted, i have made many calls to Byjus customer and they
are saying, they will call me back, but no one is calling to cancel the
course.
Please take back your learn station and cancel this course, i do not want
to be charged on second EMI.
Please please please have some one call me and cancel this course.

Hi

Please let me know why i am not getting call to cancel the course.
The SO :[protected]

my first EMi is deducted, i have made many calls to Byjus customer and they
are saying, they will call me back, but no one is calling to cancel the
course.
Please take back your learn station and cancel this course, i do not want
to be charged on second EMI.
Please please please have some one call me and cancel this course.

Regards
Indira

I enrolled to the Byju's course because they told me that if you not comfortable with the course, you can cancel within 15 days from enrollment time.
Then, I enrolled into the course I attended the classes one week, I was not comfortable with that content.
I cancelled the course according to company rules.
But, they have not canceled the course yet.
Every day they are calling and asking me full payment, then only Byju's will cancel your order they said.
Every day my CIBIL score is getting down because of Byju's order.
Every day Byju's employees are calling and asking money.
I am facing mental torcher because of Byju's since February of this year.

At the time of admission counseling, it was said by Byju After taking the admission, the kit will be delivered and after that we will get 15 days for the trial. And if we don't find the method right in 15 days of trial then we can apply for cancellation and will get full amount refund. But when we did this, we are troubled for almost 10 days and no one is even ready to listen to us.
By giving new clauses, efforts are being made to mislead us into different things instead of completing the cancellation process.

We are very upset, so please help us by solving our complaints as soon as possible.

Registered email : [protected]@gmail.com
Student name - Akshita Singh
Paid : 80000
Refund pending from byjus : 80000
Registered contact number : [protected]

At the time of admission counseling, it was said by Byju After taking the admission, the kit will be delivered and after that we will get 15 days for the trial. And if we don't find the method right in 15 days of trial then we can apply for cancellation and will get full amount refund. But when we did this, we are troubled for almost 10 days and no one is even ready to listen to us.
By giving new clauses, efforts are being made to mislead us into different things instead of completing the cancellation process.

We are very upset, so please help us by solving our complaints as soon as possible.

It was about 40 days since i'm requesting the byju's team for cancellation of my subscription/package. Call center people are arranging call in 72 hours. Bujus mentors are making a call and saying that they have forwarded my grievance to finance section. I have sent mails to resolve at the earliest through my email [protected]@gmail.com but they are delaying. This is happening since last on month but there is no progress. However, monthly installments of load is being recovered, though i have requested to stop recovery of installments.

I took course for IAS tablet, but due to some reasons I cancelled and asked for refund they update my details and sent a mail to me that i will receive my refund within 15 days but its more than 15 days I have not received any money from byjus, and I called them they always you will receive but ...

Dear Sir,

We have subscribe byjus cource, and as per their policy we have cancel their subscription within 15days. we have received email about cancellation from them. after receiving cancellation we return back their item like TAB bag full consignment by courier.

we have sent many emails and calls, but no answer. they are keep telling that we will check and get back to you in 24 to 48 hrs. but they never calls or reply email.

Now we need your help to get our refund amount and cancel EMI amount.

Customer number -[protected]
Name: Sakina Shabbir dhanpurwala
Mobile Number: [protected]
subscription Date:[protected]
total amount paid - 10, 0000 INR

Cancellation email confirmation date - 12 May 2023 see attachment email copy from byjus for more details.

Thanks and regards,
Sakina shabbir Dhanpurwala
[protected]

I have taken a byjus subscription which had 15 days free trial period.On 12 th day i requested for cancellation as i didn't like that.during that time they said we will cancel it.Its been 25 days since i have requested for byjus subscription cancellation.Still zero progress.I have called byjus Customer care 100 times, they say senior manager will call in a day but nobody calls.I have taken TLPay loan from byjus, and emi starts from next month 6th.For some reason they are not cancelling my subscription and delaying it so that my first emi will get deducted.A cheap trick by byjus.I feel like it's a cheap trick by making things complicated.why it is taking so much time just to cancel? Really disappointed with the way they treat customers once they pay . student information is as follows Jeevitha 8 th std.i can't share registered mobile number here, but pls help me cancel it and get me refund

Hi,
I have subscribed byju's tutorial for my children of class LKG upto their class 12.
From company side one educational consultant mr Sachin had visited my house at Kothavalasa, showed me the product features and
informed me that the company has a free tab replacement policy every two year interval.
So based on that commitment, i agreed to subscribe and paid .
My registered mobile no is . I had contacted the custmer support many time and they said they are going to call back in 48 hours every time.
However, so far i have not seen any communication on the tab replacement aspect which was communicated to me
Hence, request to arrange to issue me the communication as per the commitment of the official representative.
Regards
Ravi Teja

Hi Team, We have taken admission for my son, Tanish Kandala on 16th April for Aakash Byju's 11th and 12th JEE course and the counsellors (Nikhil and Mahesh) have given two months trial period till 15th June, 2023. My registered mobile number is [protected]. My son is not comfortable with online classes, so we need to cancel the subscription and get the refund amount.

I have contacted the counsellors and Mentor for the cancellation and refund many times but they have not helped. I have sent an email to cancellation team on 5th May and sent many follow up emails but there is no response. I have put my best efforts for the cancellation of the subscription and refund but the cancellation team has not responded. I have paid huge amount but we are not happy with the service.

I request your help in cancelling the subscription and refund.
My details are as follows

Name: Jayachandra Kandala
Student Name: Tanish Kandala
Registered mobile number: [protected]
Amount Paid: Rs 1, 35, 500
Company Name: Aakash Byju's
Course: 11th and 12th JEE

Thanks a lot for the support.

Kind regards,
Jayachandra Kandala

Wrt registered mobile no [protected], of Navya Sharma byjuice was subscribed for Std 4 to 10. The address was updated of Surat Flat H729, RAJHANS SYNFONIA, Aabhva Vesu road, Surat several times...for delivery of books for Std 8.
First they told only soft copy will be provided as these books which were provided in earlier classes were complementary...then on further communication they sent the books to Navi Mumbai address twice which were not accepted... Byjuice is unnecessary delaying delivery of books ..so tell them to refund for the remaining classes amount if they can't provide the services they did in first few years

I purchased byjus subscription on 15 may2023. On next day ii request them fo refund, because course was not meeting my expectation. It has been 15 day they haven't refunded my amount. For book they told me that they will refund 950 rupee because their printing press is not working. So i request to cancelled the subscription. But these ppl are manipulation and not giving me my money.

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We have purchased Byju Subscription for 2 years for Class VI and VII and we were asked to pay INR 71800 (Attached is the proposal) for 2 years of subscription which includes the charges for Tablet and course material. We paid INR 12000 upfront and rest INR59800 he told us that you can have Zero Cost EMI for 18 months. Due to some challenges, we decided to cancel the subscription within a 15 days trial period and sent the email. After 1 month follow up we have received a call that INR64851.81 refund will be processed which is INR 6949 lesser than the amount which we have paid. On top already first instalment of INR 3518.54 has been debited from my account.

I got a call from byjus member imran iqbal TNL 21915457 on 31st March, he asked me to join the gate Course, I asked him how much money for this class and He said the money for this class, The course fees are high so I told him my mother not to pay this much amount because she is a coolie worker, she earn monthly 5000 to 6000 only and I don't have father he is passed away in 2011 so I can't pay and also I told him that my mother is not at home, So I told him that
I will ask my mother after coming home then I will call you.But he said that it is not a problem, just pay the money for intial registration process now, later You will ask your mom after comes to home, If she is not
accept then we will cancel the class. So I am doing the initial payment because its just 500 but that time I don't know to pay 5000 for cancellation Process.If he tell the Clear details about the cancelation Process to me surely I don't do that intial payment.but I think it just 500 So I do the intial payment and lately Cancel the course easily.Our mother came home at 9 o'clock, I asked our mother but she said no because class fees was Very high.So I immediately called the people who called me, I told him that my mother told me that I cannot pay that much amout.But he told me that you should deposit 5000 first and open an account for the class then you will cancel the class.i don't pay that 5000 so he is arranging the alternative way by backend and pay the 5000 for my account by backend and he said to me I have paid 5000 for you so you only resister your account by providing bank details after resister easily I will do cancellation process.so i have complete by registeration process on April 4 and I asked to cancel the process on same day. But it's been more than 40 days since today.You didn't help me to cancel the class, For these 40 days I am trying to cancel the class but I can't.They are taking monthly emi amount from my bank account.In may month emi amount 3750 plus late charges 236 are taken from bank account.He is cheating to me ...

They give us fake promises before the buying subscription and told us that we cancel the course anytime.but after that they didn't cancel the course and behave rudely.their councillor asked more amount for cancellation

I booked for class 8th councilor insisted for 3yr course.
I requested cancellation for the same on. Fri, 19 May at 12:33 pm.
I received a call from management Bangalore office: Ma'am not listening anything just repeatedly saying continue it, why not continue, will give more discount. I called several times, humbly requested to councilor. by cancellation helpline number they only informed that your case registered with us our manger will call you within 24hour.
Kindly process my refund. Thanks & Regards

I was commited by the counselor they are giving 60 days trial period. If we don't like within trial period we can cancel the course and get refund and put finance for Adhitya Brilla.
The course was started on 30th March 2023.
I requested for cancelation on 30th April.
From 30th April I am requesting to the counselor and menter help line and nobody is responding. They are replying that it was under process.
But, the finance people calling daily three times and threatening me.

counselor Navaneeth Prabhu [protected]

menter helpline [protected]

So, kindly arange me for refund

Thanks

Alex

Byjus has not processed my refund though they received the kit on 11-May-2023.