BYJU's Complaints & Reviews

I am having request for cancellation the course within 15days.

But there is no response of my call, mail, even physical visit.

Register mobile number - [protected]
Email - subodh.[protected]@gmail.com
Student name - Amanya Srivastava
Class 5...

Hi Team,

I have purchased Byju home 1:1 tutor service by paying the full fees at a go . Inspite of my repeated follow up and multiple calls i have not been provided the service which was promised. Instead i have been pushed to call different call centers and numbers . And now since i have not got the service what i have been promised to, i am asking for refund. They are deducting some amount and not giving 100% refund as promised...

Dear Sir,

Order Number:[protected]/[protected]

For the last two weeks I am communicating with the counsellor in Muscat to get my materials, he keeps on promising to update me tomorrow. For him tomorrow means the next day again tomorrow. Tomorrow never comes.

The school have been started three weeks before but still I am struggling to get the materials.

At the time of registration...

I have enrolled for UKG for my son, but decided to cancel the course, now they are not accept my cancellation request and threatening that if you not agree my terms you are not getting any refund, and no one help you in byjus. His name Nishant and sr manager of cancellation department....

All the discussions Byjus sales team is doing at the time of taking money are false and no customer support team is working on any problems. They have only one statement to repeat i.e. " within 24hrs you will receive a call. And their 24 hrs are more than 3 months. No call since 3- 4 months we'll receive.

1. I was committed to have the package of 7 years, since class 4 till class 10th.

2. I was committed hard...

I have subscribed byjus premium course for my Daughter Miss Anshika Lodhi for 2 year (std.4 & 5) . Then I have cancelled the subscription as per Byjus terms and conditions which is told by their counselor or mentioned in website byjus. I.e. if cancelled within 15 days from orientation byjus refund 100% amount. But they return to me partial amount.
Retain my 10000/- for product of byjus learning station and they can not take back product...

All the discussions Byjus sales team is doing at the time of taking money is false.

1. I was committed package of 5 years but post payment the final order summary was given for 3 years.

2. I was committed hard copy of books every year. I am following up for books from last 1 month and now they are saying they do not give any hard copy.

Horrible experience. Suggesting do not go with their false...

So many times I put the mails to Byju's. No one respond properly. They want to sold out there product only .that time they respond only. when the order was sold out. they can't here customer problems. They don't respond calls also. i asked to cancellation of my order but no body respond. What they are doing in Byju's company....

Sir I bought online course for my daughter up to may 2025 but they classes regularly run up to 25 March 2023 afte this date no any class run in her tablet (given from byju's) and all customer care are not taking any response and not giving me any support. I have loss 86000/- and my daughter loss her valuable one month of her study...

I am a premium user of Aakash byju's I was told by my councillor that I can return the product and raise a refund and I will definitely get the refund in 2 to 3 days and I can return in 14 days from the date of delivery I have been seeking them since delivery but no one is responding there. I mailed at [protected]@byju's.com 2 times moreover when I got the response in it was written that I will get a call back in 48 hours but after it was...

Respected Sir/Mam

I call many times to call the byjus helpline number like customer helpline number, Cancellation & refund department number and mentor helpline number.

I have call more than 20+ times.But I have get only one answer that "we unable to find your Order details and wait for call of concerned department.I have set up your issue on priority basis. you will get callback in 24-48 hour".But never any...

2 months back I cancle the Byju's course according to company rules. But, the company not cancle the course and they are demanding full course fee. They are abusing me and they are torturing me mentally a lot . I am getting rebukes from everyone because of Byju's and it's employees only. I will get suicide, Byju's is only reason for my suicide....

I am not satisfied with the teaching methods of byjus. Thus, I want to discontinue the service....

I took this course for my daughter where she is in class 7 and the councillor(Deepanshu) who sold this told we can cancel this subscription within 30 days but now when we want to cancel, they are saying that you can cancel it only within the 15 days of trial.

But i requested for the cancellation on 3rd April only by calling their customer care and asked whether request will be raised, they said yes but didn't get such request...

I am not satisfied with the service of byjus teaching methods.
I have also surpassed the 14 days return period. Thus, I now i want to
cancel my membership. I have purchased 12th jee 1 year course...

I am not satisfied with the service of byjus teaching methods.
I have also surpassed the 14 days return period. Thus, I now i want to cancel my membership. I have purchased 12th jee 1 year course....

I am calling the from before 2 months in trail pack for cancellation but know respond us every one says 24 hours again and again like this 2 months happened and i have also mailed the cancellation department more than 20 mails still know no one responded and the 2 months over the will tell no refund will be processed i want to whole refund of 46 thousand in that they told only 29 thousand will be provided because 2 months over but I am telling...

I want to go with cancellation because my Daughter is too weak she did not understand by online classes, Byju's Employee was told me that I can cancell, when am not comfortable with it, but from a long time am requesting you all to cancel my byju's purchase but am not getting any response from byju's, I will tweet against this fraud.
kindly cancell this course.and refund.
Thanks
registered no.-[protected]
Regard...

I tried many times to cancell my product and loan according to their terms and conditions but didn't provide any response....

I didn't purchase anything from byjus. I just paid 7000 RS for upsc coaching on April 6 2023 . Then I'm not willing for their terms and conditions so I asked them to refund. my money has gone without benefits. I'm so depressed and I'm ready to get face any problem. How could they do like this? They are not ready to give their belongings without our money but we are wasting money like this kind of grievance..I will go for any extend, I want...