BYJU's Complaints & Reviews

They never respond back after payment
I want my course cancellation and refund my money back

Sales person rishab dwivedi has gave us wrong information he had said that there would be live classes for 11&12 with jee, neet coaching will also be included but so far no books of 11 have come whenever we call your mentor he/she says that they have dispatched the books but it hasn’t come .
Ut one of class 11 about to start but no satisfactory answer is being given from your side.
If the problem is not resolved as the earlierist, I will fill the complaint in the consumer forum.

I am not comfortable with your online classes please cancel and refund as per your company policy.

Not even 5 days Cancel my admission and refund everything don't want your service
Name: CHITTETI YASWANTH
Order ID: SO-[protected]
Registered Mobile Number: [protected]
Registered Email ID: chitteti.145.[protected]@gmail.com.
please cancel and refund as you promised

I was convinced by the councillor that i can cancel the course within 14 days. But when i tried i got no response. The councillor Manoranjan jha and mentir not picking my calls. Today 14 days completed i want my refund. 16k and cancellation of emi on my credit card. I want my refund. But they harassing me not giving me refund. And not doubg cancellation I requested within 14 days which is there policy.

I have cancelled the subscription with in 15 days due to wrong commitment by sales person.
I am following up with support team since last 3 months .
No any satisfactory answer i received so far even they are claiming their team will call you in 24 hours 48;hours but no one called me in last 3 months.

I have requested cancellation of the product with in 14 days ( rule is we can cancel the product with in 14 days) after following up for 1 month they have initiated cancellation process and sent 2 mails that one mail is that they will refund 10000 after receiving the tablet, other mail is stating that they will refund the remaining amount 52000 with in 10 days. After 10 days when I called them now they have changed the version like they will refund the total amount only after receiving the tablet. As the process is getting complex we decided to keep the tablet with us and called support team they said they will arrange a call back from concerned team, we did not receive any call back from 1 month.i keep on calling the customer service but no use also i approached byju's grievance team which is name sake team, also i sent mails to cancellation team, this is also no use. I do not know what to do now. I request all the parents to think twice before taking byju's course. Byju's is no 1 fraud in all terms.

Whenever I am inserting my SD card and loging in my byjus app, then the apps ends up with showing that please insert your SD card and error 2002.please help me with this problem...

Company Playing Games i daily Call Byjus Customer care Employees side that 24hr call back still no response
I sent The product Jun 14th already Delver but no one response Kit Received or not
After Byjus EMI employees Daily call you Loan cibil is decrees
Why I am Paid you as for your company policy I sent Drop The Mail also sent the Product
Daily calls Irritating me

I had purchased Byju Tablet learning program (IAS). My tablet was dispatched to me on 23/04/2023. However due to some untoward personal issues, I had planned to cancel it and eventually I informed the team as well on 27/04/2023. They told me that I will get a response with 48 hrs. However, I didn't get any response. So I called them again after 3 days. Again they told me that I will get a call with 24 hrs. And still there was no response. After tirelessly contacting for a week, and getting the same response, finally they gave me a call back on 04/05/2023. They asked me why I was cancelling the same and then they told me to wait. After that they gave me a call on 11/05/2023 after multiple followups. They told me that you will be notified within 24 hours. Till date I am calling customer care and cancellation team everyday and they give me the same response that you will get a call within 24 hours and I have not received any call. I have also not recived any books. Also my 2 months EMI has been cut, although I had registered for full refund with 15 days of delivery of tablet.
I have invested 72, 000 for this program and I had informed within 15 days of delivery of the tablet to doorstep. So I request a full refund.

I am totally frustrated with the system of Byju and request you to help me or else I will have to take a harsh step of informing the consumer forum for fraud of money

Dear team,

I want to Cancel my Subscription Because I have been cheated, something
happened, the counselor who was there told me to buy online course, but I
don't understand online classes, then I said sir, I want offline course
only. Then he said that we can do one thing. By the way your course has
gone offline because I have joined a little late. That's why they said that
we will start online classes for 1 week, your syllabus will be completed a
little bit, then after 1 week we will make you join offline. All this was
said after that I bought the course but after 4 days I called byju's
helpline then I came to know that nothing like this can happen for any
reason I can't transfer from online to offline. And they are not responding and they are not do anything about my case
So, cancel my course and refund my money

Name- Rishabh
Father's Name- Satender Sharma
Login No.- [protected]
Contact No.- [protected]
Order Summary:- SO-[protected]
Purchase Date:- 26 June 2023

Thanks & Regards
Rishabh

Dear team,

I want to Cancel my Subscription Because I have been cheated, something
happened, the counselor who was there told me to buy online course, but I
don't understand online classes, then I said sir, I want offline course
only. Then he said that we can do one thing. By the way your course has
gone offline because I have joined a little late. That's why they said that
we will start online classes for 1 week, your syllabus will be completed a
little bit, then after 1 week we will make you join offline. All this was
said after that I bought the course but after 4 days I called byju's
helpline then I came to know that nothing like this can happen for any
reason I can't transfer from online to offline.

My ward joined the NEET coaching program from Feb'23 in BYJU online program. Due to personal reasons we are unable to continue the coarse.

I paid the coarse fees through EMI from account. Till July'23 i have paid my EMI.

Now I request BYJU to cancel the course. Also I request to issue the certificate to bank for closure of remaining EMI .

Even after too many followup, BYJU not responding to my request.

Hi All,
Already sent many of mail to all individuals byjus [protected]@byjus.com but no proper action taken by any of them result i getting lots of threat call with different number
daily with finance department of Aditya birla capital . Please cancel my subscription and refund all my amount.

Registered number:[protected] -
Lakshay Gupta[protected] Fraud Person

Still My payment is not Returned.

Sir I have not received the product and returned it due to some medical emergency. I have applied for cancellation on 23 may 2023 and till now my loan is not cancelled and EMI is not stopped. Please resolve it quickly. My registered number is [protected] Name SRUSTI BHOI CLASS 8

Hi I am Kailash Chandra Bhoi purchased course for my daughter SRUSTI BHOI Class 8. But I applied for cancellation and refund on 23 may 2023 as my daughter can't attend class due to some medical emergency in my family. I have returned the product and applied for cancellation and refund. But till now it is not resolved. Rather I am being harrassed by calls and messages from Byju. Please resolve the issue as soon as possible. My registered number is [protected].

Hi I am Kailash Chandra Bhoi purchased course for my daughter SRUSTI BHOI Class 8. I have paid 12000 rupees but due to some medical emergency I had to cancel it. My daughter is now staying in Village where network issue is there. I have returned the product and applied for cancellation on 23 may 2023. Till now it is not resolved. Now I am getting call and messages for EMI also. Kindly resolve the issue

I have applied for cancellation and refund on 23 may 2023. Till now it is not resolved. I am getting call and messages for EMI. Please resolve it. My registered number is [protected] . Name Srusti Bhoi and class 8

I have applied for cancellation and refund on dt 23 may 2023. But till now it is not resolved. My registered number is [protected]. Name Srusti Bhoi Class 8

I am not ready for purchasing for product but sales person involve me by wrong info. imaaplied on 3 rd day for cancellation but no responce from central team mentor said we understand and only shifting call from here and there.. i want to cancel product and refund my money back