BYJU's
Think & Learn Pvt. Ltd.
Customer satisfaction rating: 50%
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BYJU's Customer Care

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Address
2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road
Bengaluru
Bangalore District
Karnataka
India - 560029

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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261
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162

Additional info

New Delhi
K-40, Outer Circle, Opposite PVR Plaza, Connaught Place
+91 98 9930 7900

Noida
C-101, Sector 2
+91 98 9930 7900

Mumbai

3A, A Wing, 1st Floor, Vimal Udyog Bhavan, Matunga (W)
+91 92 2110 7899

Chennai
3rd Floor, Sempurna Building, North Usman Road
+91 96 7704 7811

Hyderabad

2nd Floor, Prime Plaza, Himayath Nagar
+91 94 4105 0300

United Arab Emirates
More Ideas General Trading LLC, 301, Al Arif Business Bay, Opp. HSBC, Bur Dubai, Dubai
+971 4351 4995
+971 4358 0998
+971 4351 4998

The Kingdom Of Bahrain

Kensho Knowledge Solutions WLL, Office No. 119, Building 106, Al Ahli Club Complex, Road 20, Abdul Rahman Jassim Kanoo Avenue, Block 331, Zinj, Manama
+973 4351 4995
+973 4358 0998
+973 4351 4998



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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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50%
Complaints
2620
Pending
0
Resolved
1316
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

BYJU's Complaints & Reviews

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I have trying to reach Mr. Venkat (Manager) and Mr. Subramanyam (my councillor) who approached me for Admission ) I have a...
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Dear Team
This is Rathinavel from Chennai and I am here behalf of Miss.Yashaaswini (Loan no: [protected]) . br...
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Hi I had taking early learning product from byju for my son 5to6. But he is not able to follow it up or understand it properly...
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Hi I had taking early learning product from byju for my son UKG. But he is not able to follow it up or understand it properly...
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Hi,

I have been following up on the cancellation since 45 days with the Senior manager Manasvi, she is just...
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I purchased Byjus product in January. We hardly used it for 15 - 20 days. After two months, I asked them for cancellation as it is obsolete paying money without using the product. But no help received, I was forced to pay 3 months installments. I have dropped many emails and also had long conversations with mentors and senior manager as well but they end up telling it is not possible and it is your problem if you are not using the product. It would be helpful to me if you cancel the plan and share the acknowledgement. With lot of patience, I tried asking them to cancel the plan without any refund. As they have wasted so much of my time, I want them to pay for my time in the form of refund.
May 13, 2021

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    I have asked byjus to cancel order due to an emergency and email to representors and byjus support team, to refund the amount which i paid 5000, but no response yet

    kindly assist if you can

    I have sent email to below ids but no reply from them,

    mekha.[protected]@byjus.com
    nikita.[protected]@byjus.com
    sai.[protected]@byjus.com
    May 12, 2021

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      Byjus — Refund

      I have been asking for a refund for 2 months but they are not providing it and now I am fed up with the company. mailed so...
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      Because your man has come was shayank saudha tell us for fees give amount and now telling us 7 thousands
      You have to pay for emi we didn't the exactly amount so pls give me my money and cancel the from Byjus and give our money
      May 10, 2021

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        Sir, I am chasing / fighting with byjus from Last 3 years to process my refund and clear the dues of Capital Float from whom Byjus had made me Finance my course.

        Wonder to understand that such a big company doesn't have provision to reply on Mail in Writing and only communicate thru tele call, VERY SURPIRSED

        Weekly twice I send them Mail reminder but all in VAIN, they never reply on Mail.

        Please look into the same

        rgds
        Vipul Momaya
        Father of Jainam Momaya
        [protected]@gmail.com
        M) [protected]
        May 10, 2021

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          They called us and told my son is selected through scholarship..They told us to deposit 5000rs ..My children didnt liked their way of teaching, they are giving just recorded lectures and all their promises were fake... The tablet didn't had my son syllabus... They called us and tortured to pay emi ..we paid 1 month emi.. So I want to cancel this course... We told them to cancel but he didn't response our call nd text.. They delayed time and didn't respond. ..We are very upset...They are fraud of this modern society...They disappoint innocent parents who think gud for their children... Byjus is completely fraud company...
          May 07, 2021

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          BYJU's customer support has been notified about the posted complaint.
          agree Byjus is FRAUD company, they cheat children and are not at all transparent, apart from this their is an clear NEXUS between Byjus and Financial institute, who finance us for Byjus and then we are into trap. Dont pay even an SINGLE EMI, let them recover from Byjus

          Fortunately after fight of 3 years Byjus accepted my Cancellation and refunded Principal Amount, now fighting for Penalties & Interest which Capital Float is demanding from me, fyi have not paid SINGLE rupee to Capital Float till date to keep Byjus under presurre

          vipul momaya
          [protected]
          1 Comment
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            At the time of first counselling, Mr Harsh and Ms Roshni were there on the zoom meeting and after initial brief I have asked...
            Helpful +11
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            Byjus sales person Mithunnath K S called and informed about the 35 online class for CBSE X class with the payment of Rs. 2000/-....
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            We have taken 2 year course and this is our 2nd year, but the tab fell down and broke, pls help us with us with replacement, otherwise, it will be a waste and he will not be able to attend the course
            May 04, 2021

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              I bought a learning app bujys. Byjus mainters did not fillfull what they promised. Due to this reason I cannot pay EMI on...
              Helpful +3
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              [Resolved]

              My daughter Jane mauryan is not satisfied with your offline teaching program as she has no interest in watching learning process neutrally. I have got registration in April and also my trial period has passed. So please my humble request is that my money should be refunded to me in time so that I may arrange an offline teacher and she could continue her studies. My counselor is priyal Singh and her email address is : priyal. [protected]@byjus. com
              May 2, 2021
              Complaint marked as Resolved 
              My counselor phone number is 7007304282. Thanking you. Jane mauryan d/o Mr Santosh maurya near rly Station suriawan district : bhadohi up pin:221404
              May 02, 2021

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                BYJUS TICKET NO. 17138264, DATED[protected]
                I purchased byju's premium course for the name of my daughter AASTHA RATHORE...
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                Dear sir/mam, I registered on byjus's app on August 30-2020,
                I shared my personal details with them like email, phone number.
                Now their salesman executive calls me and forces me to buy the course, I simply refused it. but they are calling again and harassment forces me to buy their course and they demotivate me to study.
                I try to focus on my study they told me that without their course I never pass any exam even my board exam. they will give me mental anxiety and hurt my self-images. For the last, since 6 months they regularly call me and hurt my intuition for buy the course.
                please take the action against this it's hurt me a lot.

                they called me with their personal number and from different numbers.
                Apr 30, 2021

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                  Respected Byju's Team
                  we are enrolled Byju's JEE subscription for 11, 12 + JEE before 4 months. Actually we never planned...
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                  We purchased product from byjus of 9 and 10 class counsellor told this package includes both 9 and 10 classes and then after completing the session of 9 we call them for code of 10 class they says that you don't have subscription for 10 live classes and we are paying full fess and every month EMI is taking from bank.
                  This very ridiculous behavior by sales team and mentor team now we want to cancle that subscription but they says we cannot do that because our byjus policy for cancellation only within 15 days
                  We want to cancle that subscription.
                  Apr 29, 2021

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