BYJU's Complaints & Reviews

Dear team,

I want to Cancel my Subscription Because I have been cheated, something
happened, the counselor who was there told me to buy online course, but I
don't understand online classes, then I said sir, I want offline course
only. Then he said that we can do one thing. By the way your course has
gone offline because I have joined a little late. That's why they said that
we will start online classes for 1 week, your syllabus will be completed a
little bit, then after 1 week we will make you join offline. All this was
said after that I bought the course but after 4 days I called byju's
helpline then I came to know that nothing like this can happen for any
reason I can't transfer from online to offline.

My ward joined the NEET coaching program from Feb'23 in BYJU online program. Due to personal reasons we are unable to continue the coarse.

I paid the coarse fees through EMI from account. Till July'23 i have paid my EMI.

Now I request BYJU to cancel the course. Also I request to issue the certificate to bank for closure of remaining EMI .

Even after too many followup, BYJU not responding to my request.

Hi All,
Already sent many of mail to all individuals byjus [protected]@byjus.com but no proper action taken by any of them result i getting lots of threat call with different number
daily with finance department of Aditya birla capital . Please cancel my subscription and refund all my amount.

Registered number:[protected] -
Lakshay Gupta[protected] Fraud Person

Still My payment is not Returned.

Sir I have not received the product and returned it due to some medical emergency. I have applied for cancellation on 23 may 2023 and till now my loan is not cancelled and EMI is not stopped. Please resolve it quickly. My registered number is [protected] Name SRUSTI BHOI CLASS 8

Hi I am Kailash Chandra Bhoi purchased course for my daughter SRUSTI BHOI Class 8. But I applied for cancellation and refund on 23 may 2023 as my daughter can't attend class due to some medical emergency in my family. I have returned the product and applied for cancellation and refund. But till now it is not resolved. Rather I am being harrassed by calls and messages from Byju. Please resolve the issue as soon as possible. My registered number is [protected].

Hi I am Kailash Chandra Bhoi purchased course for my daughter SRUSTI BHOI Class 8. I have paid 12000 rupees but due to some medical emergency I had to cancel it. My daughter is now staying in Village where network issue is there. I have returned the product and applied for cancellation on 23 may 2023. Till now it is not resolved. Now I am getting call and messages for EMI also. Kindly resolve the issue

I have applied for cancellation and refund on 23 may 2023. Till now it is not resolved. I am getting call and messages for EMI. Please resolve it. My registered number is [protected] . Name Srusti Bhoi and class 8

I have applied for cancellation and refund on dt 23 may 2023. But till now it is not resolved. My registered number is [protected]. Name Srusti Bhoi Class 8

I am not ready for purchasing for product but sales person involve me by wrong info. imaaplied on 3 rd day for cancellation but no responce from central team mentor said we understand and only shifting call from here and there.. i want to cancel product and refund my money back

I had taken an admission for my daughter in Byju's for state syllabus 7th std on 7th MAY 2023 Sunday the person from Byju's by name Mohammed Sahil emp id: TNL21859555. He stated himself as a manager who has personally come for admission. Didn't even gave time to decide and insisted to do the payment from credit card with no cost emi and swiped for Rs 91, 927( i need to pay 104000/-) including interest He didn't give clear information on admission cost which charged 5000/-. students name was wrongly updated and till date it remains the same. He told 15days would be free classes if you like continue or else cancellation can be done anytime. I question about the cancellation process he told he will help me at that time. 13th May was orientation and till June 2nd we took weekend classes. on 3rd June we decided to cancel as we were not happy with classes. When I reached sadhshivnagar center they told me there is a cancellation team will take care of that. waited for 15days dropping a mail to customer care no response. I had paid 1st month EMI Rs 6175/- on 31st May. Now after having a big discussion with customer care, they have dropped mail with 40k discussion no breakup nothing. NO ONE IS TAKING THE RESPONSIBILTY FOR THE PROCESS. my 2nd EMI is arriving on 30th June of Rs 6175/-. without attending the classes i am incurring the loss.

Continually sending SMS to my mobile number even after requested for OPTUT. My mobile no is [protected]

I have registered my sister unnati singh for online classes but now she is not satisfied with their teaching and want to discontinue and as per their commitment if someone asks for refund within 14 days and want to discontinue then they will get their money back but they are not responding to the problem

Hi Team,

My name mukesh kumar, my son Abhiroop kumar singh, class 5th Mobile no. [protected] I have purchased Byju service by paying the full fees . But my son not intrested in online classes. And differ in NVERT Book slybus. So I call daily appox over 10 days but I not resive any positiv response from you. service which was promised. Instead i have been pushed to call different call centers and numbers . And now since i have not got the service what i have been promised to, i am asking for refund. They are deducting some amount and not giving 100% refund as promised by their marketing guy Mr, kashish sarma.

Are you playing games 🎯
Because new some loans same repeated like this coustomer is telugu people but why your coustomer care employees Talking only English & Hindi.
And already byjus company cancelled my course and i returned the product before 12days back also . I can't receive any mails from BYJUS company. They received product or not.

Cancel My emi my Cibil is descries

My name is Deepak Kumar and my registered no [protected].

02 month ago I purchased a course for my daughter. But after 10 days she doesn't want to continue. So I raised an a request on mail to cancel the course. Because it's byjus Policy that we can cancel with in 14 days so Idid the same.
But bad part is I dint get any response for my cancellation till now.
Whenever I call their customers care they simply says that sorry we don't have any updates for this plz wait for 48 hours definitely you will get call.

After calling several times in last 2 month till now they don't have any
updates and I did get any call from their end. But still I am getting calls and SMS for emi payment.

So again I request to Byjus plz cancel the course and refund 12 k which I paid in starting.

Earlier I believes in Byjus for 100% customer satisfaction, but my last 2months with byjus wasn't that Good.

Dear Sir,
with due respect and humble submission I would like to say that I was interested to admit my daughter to byjus tuition center. my daughter's test was taken on 15 May 2023 at 8 to 9 PM by Mr. Anurag SIngh boring road Patna Bihar. After three days my posting is done at Saharsa 300 KM far from Patna. 21 May I request to cancel my daughter's registration? but not done so I emailed Byjus for the same. I have started writing from 22 May 2023 to till date but still, I am not confirmed to cancel registration and refund money.
Dear Sir, please do it as soon as possible. if you have anything more or details I will provide you. or please tell me what to do next.

thanks with regards
your Ranjan Joseph
Register mob-[protected]
Akshita Ranjan

I recently purchased the Tablet learning Program for my son, enticed by the promise of a 100% refund if we decided to cancel within 15 days. However, our experience with Byjus has been nothing short of a nightmare.

Shortly after starting the program, my son began feeling uncomfortable with the video lessons, prompting us to request a cancellation within the specified timeframe. We have made multiple attempts to contact their support team, reaching out through phone calls to their support number, customer care, and even speaking with a counselor. In addition, we sent numerous emails to their designated support addresses, including [protected]@byjust.com, [protected]@byjus.com, and [protected]@byjus.com.

Unfortunately, it has been over 45 days, and there has been no resolution. Byjus has shown no intention of canceling my order or refunding the amount promised. They have been completely unresponsive, leaving us in a frustrating and uncertain situation.

It is deeply disappointing to see a company fail to honor their own refund policy. Our trust has been shattered, and we feel deceived by Byjus' false promises. We expected better customer service and support, especially when it comes to fulfilling their own commitments.

I strongly advise others to reconsider purchasing from Byjus, as their lack of accountability and refusal to provide the promised refund have left us extremely dissatisfied. This experience has been nothing short of a letdown, and I would caution anyone considering their services to be aware of the potential frustrations they may encounter.

Overall, Byjus' handling of our cancellation request and their failure to refund our payment have left us deeply dissatisfied. They have failed to live up to their own promises, and we regret ever purchasing from them.

This is the worst decision of my life that enrolled by my son in Byjus classes. My son is not able to follow the instructions as he doesn't like this teaching method. They are not paying any attention to whether students are following the class or not. All the attendees are in video-off mode and it's just one way communication in the class. Now we want to cancel the classes, paid for extra month as they requested before cancelation but still they just don't stop sending at least 10 messages a day, at least 3-4 calls per day and at least 3-4 Google pay requests on Gpay app. I mean this is the worst institute that I seen in my entire life.

At the time of admission, 15 days trial was told and when the trial was not liked, they were asked to cancel it.But the Byju team has been trying that we were stuck in a poor plan for at least 1 year and they generate some revenue anyhow .And in the name of refund, he has stolen 22000 rupees.
Because their attitude had changed only after asking them to cancel the admission and now they are wishing that at least some of their goods like tablet should be sold. For a total of 75000 rupees from us at the time of admission and refund of only 53000 has been done, they are not in the mood to give the remaining money.

Student name : Akshita Singh
Class - LKG
Contact : [protected]
Email [protected]@gmail.com

I have enrolled for byjus ias premium course. They said that we are providing scholarship to you. With tablet learning program. But instead of tablet they provided me prerecorded lectures and optional subject lectures on my android itself. Right after 3 days I called them to cancel my course. But they said that we'll arrange a call for you within 24 hours. I call them many times. The reply was same. I do not understand the recorded lectures neither I can afford their EMI. It's been 15 days now I do not get even study materials yet.
How many times I have to call them instead of studying??
I just want them to refund.