BYJU's Complaints & Reviews

Address: Delhi

I want to go with cancellation because my Daughter is too weak she did not understand by online classes, Byju's Employee was told me that I can cancell, when am not comfortable with it, but from a long time am requesting you all to cancel my byju's purchase but am not getting any response from byju's, I will tweet against this fraud.
kindly cancell this course.and refund.
Thanks
registered no.-[protected]
Regard
Dilip Yadav

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I tried many times to cancell my product and loan according to their terms and conditions but didn't provide any response.

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Address: Byjus Bangalore karnataka

I didn't purchase anything from byjus. I just paid 7000 RS for upsc coaching on April 6 2023 . Then I'm not willing for their terms and conditions so I asked them to refund. my money has gone without benefits. I'm so depressed and I'm ready to get face any problem. How could they do like this? They are not ready to give their belongings without our money but we are wasting money like this kind of grievance..I will go for any extend, I want justice. I will go for legal actions against byjus, if at all not getting refund I will never entertain this.i will go for consumer court for this crisis.byjus is a big network but doing injustice to me. I trust them and I paid.now I'm depressed

Apr 13, 2023

Complaint marked as Resolved

They are not refund my money

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Y

Yadavdilip

from Varanasi, Uttar Pradesh

Apr 14, 2023

I want to go with cancellation because my Daughter is too weak she did not understand by online classes, Byju's Employee was told me that I can canceled, when am not comfortable with it, but from a long time am requesting you all to cancel my byju's purchase but am not getting any response from byju's, I will tweet against this fraud.
kindly cancell this course.
registered no.-[protected]
Regard
Dilip Yadav

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Taken byju's classes of 3 years but cancelled it before receiving the tablet because don't have enough time for it. But I have paid 10, 000/- as advance payment. And not got refund.

Please byju's refund my money as soon as possible. Thank you

May 22, 2023

Complaint marked as Resolved

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I gave a complaint on Byju's, even till now my compliant not solved.

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======================
Date:[protected]

Hi Team,

I am Mr. Tushar Arvind Jadhav.
My son Tanish already enrolled in Byju's. Tanish Byju's ID is : - [protected].

I am very disappointed with your response.
I want to cancel my admission to "Aakash Byju's" for 11th and 12th STD in NEET and JEE. What is the process for that?
I have call "call center" but call connected to...

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Hi Team,

I am Mr. Tushar Arvind Jadhav.
My son Tanish already enrolled in Byju's. Tanish Byju's ID is : - [protected].

I am very disappointed with your response.
I want to cancel my admission to "Aakash Byju's" for 11th and 12th STD in NEET and JEE. What is the process for that?
I have call "call center" but call connected to the Katraj Branch.
I have given Byju's 1.25 Lakh for "10th, 11th and 12th STD in NEET and JEE.
How much amount will you give me in return?

If your not respond to this email.
I will go to consumer court.

Please give me a response in Email only.
I have not been interested in verb discussion.

Byju's User,

Mr. Tushar Arvind Jadhav...
[protected]

Apr 12, 2023

Complaint marked as Resolved

====================== Date: - 2023-04-12 Hi Team, I am Mr. Tushar Arvind Jadhav. My son Tanish already enrolled in Byju's. Tanish Byju's ID is : - 1322785310. I am very disappointed with your response. I want to cancel my admission to "Aakash Byju's" for 11th and 12th STD in NEET and JEE. What is the process for that? I have call "call center" but call connected to the Katraj Branch. I have given Byju's 1.25 Lakh for "10th, 11th and 12th STD in NEET and JEE. How much amount will you give me in return? If your not respond to this email. I will go to consumer court. Please give me a response in Email only. I have not been interested in verb discussion. Byju's User, Mr. Tushar Arvind Jadhav... 9860973054 ====================== Date: - 2022-11-30 [email protected] [email protected] What about Aakash Byju's NEET Admission? Hi Byju's Team, I am Mr. Tushar Arvind Jadhav. My son Tanish already enrolled in Byju's. Tanish Byju's ID is : - 1322785310. I have enrolled in Byju, s for 10, 11, 12 + NEET + JEE. I have taken admission Aakash Byju's center in "Parvez Complex, No 2390B, 1st Floor, Shankar Sheth Rd, opposite Dhobi Ghat, Camp, Pune, Maharashtra 411001" Tanish Aakash Byju's PSID id : - 00005029477. Can you give me the fee structure and facilities given to me in Aakash Byju's for 11, 12 and NEET Classes? I want offline classes from Aakash Byju's, With Tuition and Tech + Exam. Also, how many days will I take admission from Byju's To Aakash Byju's, Because Aakash forced me to give the 1st installment. I have Aakash Byju's "Admission Kit & Digital Access for 11, 12 + Neet" which is proved by Byju's. Can you help me, what should I do next? My contact number 9860973054 Please find Attachment 1) Byjus id card.jpg 2) Aakash 20221128_001.jpg This is fee structure and facilities by Aakash Byju's ################################# Description------------------------Gross Amount Registration Fee--------------------11, 999 Admission Kit & Digital Access------37, 760 ################################# Total Tuition Fee------------------2, 08, 213 Total Tech + Exam Fee--------------1, 18, 582 Total Classroom Fee-----------------66, 451 ################################# Total Amount-----------------------4, 43, 005 ################################# Byju's User, Mr. Tushar Arvind Jadhav... 9860973054 ======================

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Dear sir,
I am divyendu Sekhar Das, my registered mobile number is [protected]. I want to cancel my subscription due to financial problem. I tried to call the concerned authority regarding cancellation many times but no one answered my call and mail. So I request to consider my problem and cancel my subscription as soon as possible.
Thanking you
Divyendu Sekhar Das
Mobile no: [protected]

Apr 12, 2023

Complaint marked as Resolved

Dear sir, I am divyendu Sekhar Das, my registered mobile number is 9938857956. I want to cancel my subscription due to financial problem. I tried to call the concerned authority regarding cancellation many times but no one answered my call and mail. So I request to consider my problem and cancel my subscription as soon as possible. Thanking you Divyendu Sekhar Das Mobile no: 9938857956

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Address: Hyderabad

I was purchased the product two weeks back till date mentor or sales person will not contact for us. I send the mail for byjus support team for refunding the amount but one of the person Mr Srikanth contact but he told refund will 100 % possible and still no updates last 12 days onwards, but i am paying 3700 per month emi.. Please cancelled the application and refund the amount.

Rakesh kareddy(Student name:Rithika)
[protected]/[protected]
[protected]@gmail.com

Apr 13, 2023

Complaint marked as Resolved

this is the mail id's for BYJU'S cancellation team cancellations and i checked with below id's shiva chary and [email protected] And phone number's is Shiva 8143280834 and vyshnavi9490868403 please let me know want any other details. They not called me but above numbers i contacted them

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Hi,

I am writing this complaint to bring to your notice that I am facing a huge problem in getting my incentive from byjus.

I have resigned from the company last year (May 2022) and my Incentives are not got yet.My HR continuously kept me posted that I will be getting it by the end of next month everytime. But it's almost a year now! Even if I contact them today, my HR tells that I will be getting it by the end of this month.

I get the news that the company will not be paying me any incentive for the month of April and May which I clearly qualifiy for.

Its because they have changed their policy on ' for an employee to be eligible for incentives, he or she should be employed with the company at the time of incentive disbursal'

Well this was not the clause when i worked so hard to make that incentives.And, me along with some people got special exception for this too.but still the issue stands unresolved. I feel cheated and helpless at such a time when the situations are so difficult.
Please consider the exception and request you to release the incentive amount i qualify for i ask for nothing else.

My employee details
jaya.[protected]@byjus.com
TNL21872991

Thanks
Jaya Lakshmi K

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Address: Online classes zoom meeting By Byju's coimbatore

Sir/Madam, On march 22.03.2023, i have received phone call for free class to select my children's under scholarship concession in regarding this we attend zoom meeting on that day Mr.sankar from coimbatore taken the Topic, we paid the money Rs 4000 on the spot itself even it is hard time of my situation still online classes not started, kindly refund my money otherwise i will register the complaint legally the meeting id details here: BYJU'S, you correctly use parents expectation and make money, this is not the right way

Time: Mar 22, 2023 07:00 PM India

Join Zoom Meeting
https://us02web.zoom.us/j/[protected]

Meeting ID:[protected]

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Address: Byjus

I have attended byjus national scholarship scheme on April 6 2023. I paid 7000 for registration initial fees. Due to some personal issues I don't want to enroll so that I asked counsellor to refund my money. He refused to refund. Everyone has rights to do their own decision.please refund my money

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I purchased Byjus when my son was in 5th grade and now (2023) he is in 8th grade. Byjus promised LIVE classes as. Part of the pakage. However, starting 8th grade, they are saying you only have tablet learning program. We have shared email where the sales person confirmed the benefits, however till date there isn't a resolution. I have been spending on an average half an hour with them every day since 2+ weeks and yet no resolution. There are more issues, however only highlighting the top one in my list. Not a good experience with Byjus especially dealing with their mentors and customer support.

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Address: Bengaluru

Website: bijus.com

On 2nd April Sunday 2023 I was given a demo by a Biju's counsellor and paid 7000 to initiate order (TNL[protected]) along with the assurance of refund (as per refund policy) incase if I am not interested. also my order process was not fully completed. by then I have asked for cancellation of product within 24hr of order. as we got a negative feedback about the product from our friend who is using, also we felt it is costly.
So i request a refund
But, Biju's counsellor is insisting me to continue and proceed though i am requesting continuously to cancel.

pls. help me getting refund. I am very much disturbed and hurt to loose my hard earned money and also blamed by family members for this mistake.

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I subscribed a paid subscription around 4000 per month. First they said that 1000 per month. Then they are saying 4000 per month, I can 't afford this. I applied for cancellation. No reply got

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Hi my name is Raushan Kumar and i am writing this complain to let you know that past 8 month i have try to contact with byju team regarding why my incentive not credited in my account. The company team member harrase me from past 8 month
Name-Raushan Kumar
Mob- [protected]
[protected]@gmail.com

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Mar 4th 23 a site visit arranged from byjus team to home to align on refund process. Subscribed tor 5 years, used 2years and the rest of the years money will be refunded in 10days is mentioned and received a mail and shared my bank details for the same. From March 14th daily call byjus customer care team i get reply a senior manager wil call me. Till now no updates and get the same reply from them. Paid big money and is this customers job to follow up on this. They are making me to struggle to resolve this. Customer care team dont have updates and the senior manager never called me, daily i call and expain my story from the start yet the same response. What a process very nice, front end team explicitly mention no updates on this and the person never calls back. Only customer go mad by paying bg money and undergoing bg stress. I wrote up also in email multiple times never heard back. For registration its instant but pay back customer why ther is no proper process. Am moving out india got smooth refund from internet, cuath, vedantu and only this byjus making customers to die following up this. I[censored] guys not able to return the money y u were ready to get it from customers at one shot this huge money. The unused years money u cant refund means y u for e customers to register fir long term. Ur process sucks. Customers in soup. U have to pay more monry making customers to stress and to follow up but no proper updates from ur team. Try to respect customers time and be honest. Ur customer care team only knows to explain or assist on registration. O never recommed ghis to anyone. Big money looting on education platform name.

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5years subscription have taken for my child. Due to personal reasons i raised cancellation request bcoz the chosen eeducation no more supportive from byjus content. Site visit happened. A person from account department came to my home shared the details on refund amount and sent mail. I shared my bank details it got approved too. I moving out from this country and all my internet and other education platforms refunded my money back wothin 5working days. Only in byjus its been more than 35days, as per the process they mentioned it would take 10working days to settle this. Now my job is from 14th march daily call the byjus customer care team twice, they reply a senior manager will call back before 8pm today. I dont know when that 8pm will come on which day. Daily my time is wasted following up on this. I dropped mail too multiple times till now no updates. Just not valuing customer time and making us to struggle on this. What process they have the customer care team not having updates on my canacllation process and customer cant reach back to respectic person and the issue not resolved for more than a month. Byjus team be honest and set right this process for customers who applied for cancellation due to a valid reason. Getting money or sunscription happens instantly from ur team but to return big money to customers why the process like this maiing customers to struggle. Try to elevate the respect o[censored]r services to customers by providing right resolution. I never recommend byjus to anyone. Pls dont go for this only for money until u enroll they would be back o[censored] after that the mentor calls too nor regular. Its just on ur head whether u use it or not just the big money swallowed from u. Byjus i[censored] r not able to resolve this then why would for e customers to enroll for long term. Evaluate ur service capabilities first really i am not getting words, spent my big money and not getting money and proper updates on this. Its a big regret that i enrolled this.

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K

K.Kashyap

from Mumbai, Maharashtra

Sep 3, 2024

Dear Sir,

I am Kameshvar Prasad Kashyap father of Manya Kashyap, I have started a course in Byju's. I have paid for 3 years course. The course is for done in 1 year. But 2 month's no classes and see the main tuition class it is close So please return refund money.

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K

K.Kashyap

from Mumbai, Maharashtra

Sep 3, 2024

Please provide me the contact no.

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They mentally harassed me of their calls and sms and even privacy was dominated in the name of learning. Many request to be unsubscribed their services but all in vain.

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From the past 4 month my what is not able to attend the class properly I have complain this many time but no one looks at my concern what they need the need the money and they have taken the money and they are giving no response then tablet is hanging so much the mental say that you will get a complementary tab in the compensation of this 4 to 5 months but we got no reply from their side I have screenshot is call recording and everything from the byju's side.

BYJU's Complaints & Reviews

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BYJU's reviews & complaints page 17

Cancellation and Refund

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Not cancelling my loan, after many request.

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Seeking refund

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Cancellation and refund

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Crouse cancellation

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I want to cancel my admission to "Aakash Byju's"

11th and 12th STD in NEET and JEE.

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Request for cancellation my subscription

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Byjus cancellation and refund

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Incentives not received

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Online class not started for my children's,even I paid money

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No refund

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Byjus is a fraud

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Refund issue-Product cancellation requested and seeking for refund

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Cancellation of Emi after 6 months

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I am complaining about my incentive

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Cancellation refund approved but not setlled

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Byjus cancellation approved but not crediting the amount back

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Fraud and mentally harassed

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My what is not able to attend the class properly.

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