BYJU's Complaints & Reviews

I was manipulated into paying Rs 10000 on 17th May, 2023 after 2 hours of so called scholarship counselling session and was asked to make the rest of the payment monthly wise if I would like to continue with the classes after 15days trial. I got advice from my child's therapist who suggested not to change her learning environment as it would not benefit her, so we asked the support to cancel the registration. After 7 days of contacting them I am still stuck with no resolution but to complete the process of registration which involves ECS/loan application about which I was not informed during the payment of 10000Rs. I do not know how can they ask me to sign the terms and condition for repaying me back when I do not want to sign the terms and conditions or whatever. I read a lot of negative feedback about Byjus refund policy and hence I do not trust them with ECS process. I do not know why they are not paying me back my refund when I have not even started any course. According to them there is no order generated since I did not complete registration but then how can they take 10000Rs.

We have purchased BYJU's learning station program by paying some advance amount. at the time of purchase they told us that you will get full refund if you request for cancellation with in 14days of purchase. Now, after 5 days only I have started cancellation process through their customer care but the only answer is that their senior will call in 24 hours or the mentor will call. its been more than a week time and I have called them more than 10 times but there is no response from them and they are just wasting time. my request is to resolve this and get me full refund.

I have paid rs. 25000 registration fee. But now i want to cancel the course and get the refund.
But the counsellor is denying and trying to force me which is very unprofessional.
I request the team to reach out to me at soonest.

I once just opened there webpage for normal search but there was a pop up window to enter details to continue browsing. I entered my details from then am receiving no. of SMS and emails. Please stop this I am not interested in any course or anything from byjus . I have no option to block sms also.
Please look into this.

Btc course with offline class was sold to me for my daughter Vanya. It was promised that at any point of time, offline class can be cancelled and refund will be processed. Within 15 days of purchase of course, I applied for cancellation of offline class at BTC center thane because of non feasibility of attending offline class. My daughter Vanya has not attended a single offline class. I have contacted many times. But no action taken. I hopefully request for cancellation of offline class and refund my money. Thanks and regards

For my sister's son Divyansh Kaushal, I bought a one-year course from Byjus in the month of April 11 2023. During registration, they took Rs 10, 000 and then signed me up for monthly EMIs, which I found objectionable, but there was no other way to pay, and they assured me that if I withdrew, they would immediately cancel the loan.Due to a health concern, Divyansh was in on April 11th but only spent three days in coaching. I wish to cancel the admission and loan since Miss Kamini Suman did not provide adequate information regarding the 14-day cancellation policy. We made every effort to get in touch with Miss Kamini to revoke the admission, but we were unsuccessful. Please help me regarding this matter.
I'm sending the email addresses and personnel identification numbers for the salesperson who handles admissions, Miss Kamini, and the businessman, Mr. Nileesh kori
.Email address: neelesh.[protected]@byjus.com
Email address: kamini.[protected]@byjus.com
Employee ID: TNL21859488

I cancelled my enrollment according to company policy rules. They have not cancelled and gave refund yet. They are abusing me a lot every day. They are torturing me mentally. Now I am taking treatment for migraine head ache because of Byju's employees.

I purchased course from byjus ( IAS Tablet Course) and Down Payment amount (₹*** ) paid and rest taken byjus advantage loan.
As per byjus cancellation T & C I cancelled programme within 15 days but till date I not recieved my refund.
Also I sent email 15-20 days ago of my first EMI after it they deducted my email amount and loan yet time not cancelled as per their representative loan cancellation process is in process.

My personal experience
1) Byjus doing harrasment of students at the time of cancellation of course.
2) Councellor giving wrong information
3) Fully unethical process at the time of refund

I have only paid registration fees of 7000 to byjus which I requested cancellation for within 2 days of payment which comes under there 15 days 100% refund policy( I'll provide a screenshot as proof) but still they are not giving my refund It's been more than a month they are not responding to my emails and not arranging calls either. and once they said they will charge 3000 as process fees which is completely against their own refund policy.

I have taken a course from byjus. I am not satisfied with the course so I want to cancel the course but no one from byjus is responding. I want to stop the emi as well. Cancel the course and refund me the money I have given till date

I have taken CAT course from byjus. I asked for the cancellation but they are not responding to my request. I want stop the emi as well because I am not satisfied with the course. I want to return the tablet which doesn't even work and kindly give refund.

I take 3 year learning program. But the learning station showing issues in 1.5 year. They were refused to solve the issues. And said me to show your LS somewhere. They were not responsible for this issues. After taking all the money they even not behave politely. Even they strictly refuse to give the wiz pen by which kids were doing their worksheet books. I[censored] need wiz pen then u should buy it from Amazon site. Even they were not any responsibility of kids education. The mentors were not even asking about kids study progress. All their behavior were changed after taking the money. Just a fraud company who cheats parents. Money makers only. Took all the money and now they were behaves like ba****ds.. even not return yr money back

I had registered with Byju's for Home tution in the month of January '23 while registering they took Rs 10, 000 and then signed me for monthly EMI which I was reluctant to but then there was no other mode to make the payment and they assured me in case I withdrew they would cancell the loan immediately.After this they sent me a teacher who came to teach my child for around 10 days and then she went on vacation then never returned .Byju's never provided a teacher as her replacement.So even after they have not been able to provide service they have been deducting the EMI from my account every month.When i approached the bank to cancel the EMI they wanted a Mandate no. which i asked Byju's for but that too they did not provide saying it was against their company policy .I have followed up with them for the cancellation over mail for more than a month now and have called their Customer support Team as well but with no outcome.They are still deducting the EMI from my account.

I purchased a two year package from byjus for my child Pratigya sarkar. But there are many issues during classes. So I want to cancel the policy but they are not responding. My registered email is [protected]@gmail.com

I am writing this get the attention of concern authority of cancellation team to complain about the thoughtless behaviour of the support team, and acknowledgement request for the cancellation of my subscription. I have been trying to reach for cancellation process but the support team is not helping me, and keep telling that it is not possible . My Mentor was suppose to help me in every aspect.
I am a subscriber of Bramhani BYJU'S Grade 10 course and wish to discontinue the service before the end of my 15 days trail period. I have mentioned the reasons below
1: Your executive has told that I will be able complete my board syllabus .
2: The concept are difficult to understand in the online classes or recorded video.
3: My family financial status is also a reason for my decision. As it is very expensive and overpriced for me.
So, I would like to cancel the subscription provided BYJU'S. I am hereby requesting for the full refund of 7000 downpayment and EMI Card Payment which I had paid to access the service.

Therefore, I request for guidance of cancellation of my subscription and the procedure to return the Tab. Please send me an mail for acknowledgement for the cancellation of my subscription. For any query you can contact me in my registered mobile number.

Yours sincerely Thanking you
Vaddamani Bramhani

ORDER ID : SO-[protected]
Student Name : Vaddamani Bramhani
Contact No. : +91-[protected]
Alternate Contact No. : +91-[protected]

I had taken admission in aaksh byjus for 11th and 12th std at the time of admission the counselor doesn't told me that I can't cancel admission and I will not get refund after 15 days . And I want to tell that in 15 days no-one can judge a class or teacher after doing class for 1 year now I want to cancel it and I called them many times it's over 2 week now they aren't responding to call and the mentor only tell us that they will not cancel the admission and wouldn't give us a refund but it's unfair because they had taken the money in advance of 2 years and now they are telling us that they will not refund what should we do we are not god we don't had any power that we can judge any class in 15 days but after it I realized it's not gonna good for me so decided to cancel and now they aren't refunding the amount now what should I do please tell me

Respected Sir /Ma'am,

Since I received a call from byju's for extending 1year IAS Course amounting Rs. 24000/ for which I had paid Rs 4000/
as initial payment meanwhile they enrolled me for 2 years course period which results to Rs. 36000/which I was unable to pay. Having many discussions with team byju's for cancellation of extended course. The team recommend me to pay extra Rs 3000 (that is a sum of 7000Rs as down - payment of 2years course) only after then they will initiate the refund process.
As mentioned above I am not willing to extend the IAS Course. So I requested you to refund me the amount of 7000Rs as soon as possible.

I was asked to pay 18000 as deposit to be a member of byjus tutor so I did and then I was asked to pay more 21000 so I refused and asked for refund but they did not and disconnected the call...please help me get back my money...

I Am having request for cancellation the course follow up within 1 month in your Katraj Branch but there is no response of my call, even a 5 time physical visit.

We are shifting in our Village for my Job In work from home, & My child belonging from Marathi Medium school, & your tech online is very High because he has not understand.

Again hamble request to you for cancel my admission & refund all money. Than I will be return Tab & books.

Stop my EMI on[protected].I have no money in account.

My register Mobile Number-[protected], [protected], [protected]

Student Name:-Varad Sachin Kulkarni,

Class:- 5Th

CID No-[protected]

Student Order No-SS[protected].

I am having request for cancellation the course within 15days.

But there is no response of my call, mail, even physical visit.

Register mobile number - [protected]
Email - subodh.[protected]@gmail.com
Student name - Amanya Srivastava
Class 5