Canon India Complaints & Reviews

Sir hamne canon ka printer 15 din pahle liya tha hamne us printer se 10 page hi print kiya aur sara ink khatam ho gya jiska hamne canoon me complain kiya to hame kha gya ki aap service centre me jaa kar dekha le jab hum service center gaye to hame kha gya ki aapka cartege kharab ho gya hai use badlana hoga kya 10 dino me hi cartege khatam ho jayega hamare problem abhi tak solve nahi huaa hai

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Name s. Vijaya kumar
Organization na
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Address 1271, race course road, hassan 573201 29, 5th cross, esther enclove, horamavu, bangalore 560043
State karnataka
City hassan
Pincode na
Phone number [protected]
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Email id [protected]@gmail.com
Customer service id na

I was purchased a lens canon ef-s 55-250mm f /4-5.6 is |lens black through flipkart.com but he get me 2year warranty but warranty card have not in the box the flipkart.com said we can apply warranty from canon website but i can't do it my canon lens serial no is - [protected]
So there for i request you to be kindly accept my word for which act i shall remain ever grateful to you
Obedient
Arbind xess
Phone no - [protected]
Email - [protected]@gmail.com

Respected Sir/Madam,
I am student with a huge passion for photography and a huge fan of Canon as well. Its not a complaint from me but a request that due to financial problems and money being a differentiator I cannot afford a DSLR for my passion to take forward.Is it possible for me if I get a DSLR for no cost from you and if I can help you in something like selling photographs, writing reviews or something.If possible please help me in that because I am very much struck to photography and I cannot live without it.
Its a request from me that if it is possible please take my request in consideration.

We purchased a Canon G2000 printer on[protected] and the Serial No: KKEG23731. the printer page count has completed and i asked to reset it by Canon engineer through my area Engineer. but no response from canon engineer. i am using this printer for business purpose. my business has stuck for past 3 working days. i am unable to take colour print and my printer has blinking with green and orrange colour continuously. so kindly revert the problem and fix the same for my business.

Thanks & Regards
Immanuel Arul Singh V
[protected]

I am Vipin Vijayan from Trichur Kerala.About an year ago I purchased Canon E560 Multi function Inkjet printer.Its functions like wi-fi was not working from the start.Then issues crept up with the printers sensor.It takes a long time to sense the paper.Paper often gets stuck inside the printer.Presently the printer is not regognising the ink catridges and is of no use.There are a lot problems with the printer that needs to be solved.It is a sad case that the printer we bought for about Rs 7000 starts malfunctioning in an year.I hope you will do the needfull.

Hello sir, i am just asking about my camera, i just purchased just 23/03/2017 my dslr eos 7d mark ii and today i registered 31/3/2017 but the problem is when i registered it shows the your product is out of warranty and also shows your warranty date is 13/11/2016. Can you tell me what's the actual solution and can you tell me is this camera used before!!!

Hi,
My wife gifted me a canon powershot SX 540 HS which she bought from canon outlet in Inobit mall, Malad, Mumbai.
The issue with the camera is that the focus takes long time to settle before taking shot.
Also, we discovered some heating problem on first charge itself.

I have multiple products of canon but this was the first bad experience which was least expect from canon.

We returned the camera to same shop on 19th march, 2017 evening (date of purchase was 16th march, 2017) and requested for full refund which he said that he will confirm tomorrow.
Post that we have no update from store & when we tried to contact store we were told that manager is not available and they will let us know tomorrow.

Kindly help me to get my full refund ASAP.

My name is viral Shah and I have Some problem in my dslr I came here to rahul raj mall in surat to get repair my camera according to the given timing on website but I have been waiting here for past 1and half hour and, still the shop was not open I don't understand who wil be the responsible for my time loss.????? My number is [protected] I need the answer.rahul raj mall surat . Canon store

I am a regular user of Canon products and am satisfied with the quality of your products. except to recent repairs. I had bought a Canon Laser Printer MF3010 (Image Class) which ran trouble free for almost 2 Years. I appriciate the companies Warranty team who knows what is thebest period to give the warranty. The printer started showing Error 202. I took it to your authorized Service Center - Centaur Computer Technology Pvt ltd, F-10, Jairam Complex, Rua-De-Querem, Neuginagar, Panaji - Goa. The printer was checked with complaint registered & will be informed after checking said to me. later I was called & two parts 1) Canon Contact Image Sensor FK[protected] & 2) Canon Roller Paper Pick Up RL[protected] with a Total expence of 2259+252 was informed & replaced. Printer was brought working & Ok as of today.
NOW MY CONCERN IS:
a) I was informed by your Genuine Service center that: we have replaced the parts but we do not give warranty for the parts? My concern is that if we are getting repairs fro a genuine Authorized service center, the parts replaced are genuine & of the company, ...then why NO WARRANTY on these parts.
I can only assume that then Either the parts replaced are not genuine, or they are not new or the Company or Service center do not rely on their own genuine parts. If not so...then why No warranty is provided on replaced parts. The Company should have confidence on their service center & their parts that they are fixed Original & correctly. Its ridiculous after paying heavily, we are left with No Warranty for the work done by your agencies.
b) The cost of the parts are exorbitant, I had to pay almost 40% to the cost of the New Printer, which is very unreasonable for a company I have trusted so many years. This way- 2 repairs means, I shed with a new printers cost. Unrealistic & very unreasonable. Looking into the after sales service cost, I have to rethink now why I need to go only for Canon in future????
Thanks & Please note it is not a complaint against the service center, but against the policy f the company which I question??

I purchased Inkjet Printer E470 bearing SN KKMR02878 but before driver install when tested Scanner it was found defective. so Complain loged to customer care and got Ticket No. CSP/20170210/396601. service centre picked up Printer for service But up till now no communication at all. I m very surprised this type poor customer care from Canon company.

CARE India had 3 years contract with Canon for photocopier machines. the contract has ended on 31st January 2017 itself but machines are not lifted from our office premises despite of numerous follow-ups. It's just opposite as the client is after Canon to lift its machine and submit the invoices for final settlement.

Dear Sir,
It is very painful to write this complain regarding the services of Canon. I have given my Camera HF20 for repair at ASF Jaipur on 12Dec2016, Call Id:CD[protected]Call Id: CD[protected]. Till today I have not received my camera, during this period I have called so many times to the given contact no. [protected] (Mr. Pankaj) and customer care also but I did not get any satisfactory reply about the camera.
As...

I had purchased a canon printer model :- g 2000 in
Sr no :- kkeg43614
Model :- 0617c018aa which was defective and had complained about this to canon at service centre and at toll free number also. After several calls they responded and a service man came at my residence and said that the scanner and copier is defective and will change the parts as soon as possible. But afterwards they said parts are not available right now and we are been guided to replace the complete set. Since then i've been in regular contact with them but after many calls there is no hope for me that they will replace my gadget

I did not get the assistance from your service center of Srirampur, Hooghly for the non functioning of my Canon Printer of the model of PIXMA MP 287.It is not helping me to send an technician for the fault of my printer. will you take any measure of your end ? I am urgently need to repair that printer which i have bought on 31st march, 2016.
I hope you will reply me.
Sukumar Mukhopadhyay
Udaynarayanpur, Howrah

Complained sent on mail to Canon India and responce recd. almost 15 days back but no Co. Technician/Engineer had time to visit our premises and see what is wrong ...?

# 3320 is a newly bought printer but giving regular complaints.
Must have got attended by Channel Partners technician atleast 20-25 times since installation but not been able to rectify issues.
# 2020 bought 4-5 years back and was functioning Ok...

Dear support team,
Good morning!!

Color light printing issue in canon ir-adv c2225 printer
Printer details:-
Device name : ir-adv c2225
Product name (Serial number) : ir-adv c2225 (Rqp50251)

Kindly resolve issue asap.

Regards
Ajay kumar
Mob:- +91-[protected]
E-mail:- [protected]@denso.co.in

The printer had print quality problem, the service centre diagnosed with faulty head and cartridge in the month of september 2016. Both the heads and cartridges were replaced by the Raipur Canon service centre and charged INR 9.5K . Immediately post replacement it was found that the vertical alignment was having a problem and it was not getting aligned. The service centre recommended us to replace the encoder disk and strip, which we agreed for and waited for it ( more than a month). Even after replacing the parts the problem remained the same. Finally we were told to replace the carriage unit and also showed inability to provide the spares. So after wasting so much we decided to get the spares from Canon nagpur service centre. We bought the carriage unit for 3K INR and got it installed, but found no change in the problem of vertical alignment. We called the printer to nagpur in the month of nov 2016 and submitted in canon nagpur. We again got the diagnosis/quote to replace the head/cartridge/logic board. Quote value INR 14K app. Now we have already spent 13k with no result again we have been asked to spend another 14K !!!

We have also requested the canon service providers to put in writing about there inability to fix there own product, in vain...

The printer is lying in the Canon nagpur service centre from the month of nov2016 till date of writing this complaint.

Both the Raipur & Nagpur service centre personnel responses were pathetic and when contacted the call centre toll free ([protected]) it was horrendous when i was intimated that the call has been closed and resolution has been provided !!!

With this kind of support and response and feedback received from the market states that Service Dept is letting down such a wonderful brand...

My best wishes to resolve my printer issue at the earliest...

I have complain for repairing of my canon pixma g2000 inkjet printer on 20 december 2016 my ticket id is 20161220/348295.
But still the service engineer was not send by canon company ther service is poor very bad my printer was in warranty period then they gave this service when it was out of warranty then what... So please resolve my problem and try to give best service to customers thank you.

I am logging this compliant w. R. T call id 1600000

I have given my canon camera for repair on 17th december 16. I called the customer care on 26th december and i was assured a urgent call back as there's no direct contact with the service centre. I am being harresed no end by canon india. They are making the customer pay through there nose by charging minimum rs250 for showing the equipment and minimum rs 2800 if the equipment is serviced. So i am not getting anything for free and have a right to timely response and service as am paying for it. Till this moment i have not received any call from him. On 27th i visited the centre on barakhamba road to know to my surprise that they have no update due to shifting of facility to noida. While this is none of my concern. Met pawan over there and told her that i need the camera today as i have to travel. She called and took conformation of repair on 27th with delivery on 28th. I called cc no. To confirm the pick up but they have no update. Same story of assuring of call back in 24hr. My complaint is why did i not hear from canon for 7 working days on the status of complaint. I am going to file a case in consumer court. Am going to there centre in cp just to check the status. What an harassment!