Canon India Complaints & Reviews

Okay so i brought camera of canon company 4-5 months before and now some of its parts disorder due to water we have submitted it in agra service centre so first of all from 15 days they never informed me about my camera anything then after 20 days approx they are telling me that the charges are 44, 000 approx so first of all i want to share that i purchase it in just 36, 000 then how can i give 44, 000 for its repairing and the another thing is that i really want to ask that who will take the product from that kind of company in which the repairing payment is more than the purchasing payment... Our camera is in under guarantee still... Now i will go to consumer court and talk about this as well as i will talk to media people so that people will aware about this...

I unfortunately bought Canon product Printer/Copier Scanner - MF3010 (Image Class) some 2.5 Years back, trusting on the name in market.The useless piece of printer most expensive in its type with other printer brands, It first broke down in 2 Years and I paid at your service center "Centaur Computer technology Pvt Ltd" at panaji some 1/2 the cost of the new printer. The printer had to be carried all the way 70 Kms as you have just one service center and that too in Panjim-Goa, at whose mercy the whole of Goa lies. Now in July i.e within three months the printer is again dead and the same service center says another 4200+ for its parts. I feel the company has made it a policy to loot buyers making them service at their own service centers as no parts are sold outside which may expose your trade monopoly, Ridiculous policy. Secondly no warranty on their own genuine parts! even after replacement. Is it not strange? I had sent my complaint after the first repairs for not getting any warranty, and as expected the company did not have the courtesy to acknowledge even the complaint & reply back. I find Canon material as the third grade and the services not at par with the reputation of a standard company or the name it use to be. The policy are to cheat buyers, but how long? Once person like me will buy, but never in future would opt for Canon products looking into your policy. Shame on such company & its operation fooling Indian public. I would never recommend Canon to any one and I assure time is not far when with such poor products, services & quality you will be out of market. I request the forum to initiate action against such malpractices and monopolized servicing parts.

Sir,
I have Complain for Printer G2000 Sr. No. KKEG40900 many times from last month but I have not receive satisfaction till now. Company Approved both cartridge Black and Colour on dated 29 May 2017 But Service Center not provide Cartridge till now. So please solve my problem immediately.
Other wise I will take a action against Company in Consumer Court and Service Center.

I submitted my well running canon 70d for cmos and dust cleaning purpose on 30th march, 2017 at jaipur service center. When i received my camera it was out of order and i resubmitted my camera once again on 25th april, 2017 at master service center delhi. That time they replaced focus screen and sent camera back to me which i collected on 13th may, 2017. When i checked focus area in view finder was blurry but no effect on image but live view focus was okay. I resent my camera once again to master service center delhi on 15th may 2017. From 15 th may 2017 to 12th june 2017 canon didnot conact me and i tried contacting many times at [protected] and [protected]@canon.co.in. No response was recieved. After complaining many times on 15th of june i got to know that they have changed cmos sensor which was well running. Till today i havent got my camera back. I want replacement or refund whichever is best decided by company because i am mentally harassed and tensed from three month and they ruined my well running camera. Not contacting me while repairing the camera. Company has utilized my warranty period and not resolving my problem yet. Detail of jobsheet call id as follow
Call id - cd[protected] dated 30/03/2017
Call id - cd[protected] dated 25/04/2017
Call id - cd[protected] dated 15/05/2017
Please forward my query to senior department/head/ceo etc. Please try to replace my camera if possible because my warranty has expired and i dont know what canon has done wrong with my camera this time because i havent collected my camera yet. Please forward my complaint to head of canon india and help me out this.
Attaching screen shot of product repair dates status received through sms from canon. Please find attachment.

I order this printer on september 2016. When i print from canon printer it was not working and it says that my ink is finished but the ink catridge is full. I want to repair my printer and also it was not scanning. Please repair my printer. My ink is not finish but it says that the ink is finished. Can you repair my printer. The printer is order from flipkart.

Sir hamne canon ka printer 15 din pahle liya tha hamne us printer se 10 page hi print kiya aur sara ink khatam ho gya jiska hamne canoon me complain kiya to hame kha gya ki aap service centre me jaa kar dekha le jab hum service center gaye to hame kha gya ki aapka cartege kharab ho gya hai use badlana hoga kya 10 dino me hi cartege khatam ho jayega hamare problem abhi tak solve nahi huaa hai

Please correct the following error (S) before proceeding:
Name is invalid
Personal information
Name s. Vijaya kumar
Organization na
Job title na
Address 1271, race course road, hassan 573201 29, 5th cross, esther enclove, horamavu, bangalore 560043
State karnataka
City hassan
Pincode na
Phone number [protected]
Fax na
Email id [protected]@gmail.com
Customer service id na

I was purchased a lens canon ef-s 55-250mm f /4-5.6 is |lens black through flipkart.com but he get me 2year warranty but warranty card have not in the box the flipkart.com said we can apply warranty from canon website but i can't do it my canon lens serial no is - [protected]
So there for i request you to be kindly accept my word for which act i shall remain ever grateful to you
Obedient
Arbind xess
Phone no - [protected]
Email - [protected]@gmail.com

Respected Sir/Madam,
I am student with a huge passion for photography and a huge fan of Canon as well. Its not a complaint from me but a request that due to financial problems and money being a differentiator I cannot afford a DSLR for my passion to take forward.Is it possible for me if I get a DSLR for no cost from you and if I can help you in something like selling photographs, writing reviews or something.If possible please help me in that because I am very much struck to photography and I cannot live without it.
Its a request from me that if it is possible please take my request in consideration.

We purchased a Canon G2000 printer on[protected] and the Serial No: KKEG23731. the printer page count has completed and i asked to reset it by Canon engineer through my area Engineer. but no response from canon engineer. i am using this printer for business purpose. my business has stuck for past 3 working days. i am unable to take colour print and my printer has blinking with green and orrange colour continuously. so kindly revert the problem and fix the same for my business.

Thanks & Regards
Immanuel Arul Singh V
[protected]

I am Vipin Vijayan from Trichur Kerala.About an year ago I purchased Canon E560 Multi function Inkjet printer.Its functions like wi-fi was not working from the start.Then issues crept up with the printers sensor.It takes a long time to sense the paper.Paper often gets stuck inside the printer.Presently the printer is not regognising the ink catridges and is of no use.There are a lot problems with the printer that needs to be solved.It is a sad case that the printer we bought for about Rs 7000 starts malfunctioning in an year.I hope you will do the needfull.

Hello sir, i am just asking about my camera, i just purchased just 23/03/2017 my dslr eos 7d mark ii and today i registered 31/3/2017 but the problem is when i registered it shows the your product is out of warranty and also shows your warranty date is 13/11/2016. Can you tell me what's the actual solution and can you tell me is this camera used before!!!

Hi,
My wife gifted me a canon powershot SX 540 HS which she bought from canon outlet in Inobit mall, Malad, Mumbai.
The issue with the camera is that the focus takes long time to settle before taking shot.
Also, we discovered some heating problem on first charge itself.

I have multiple products of canon but this was the first bad experience which was least expect from canon.

We returned the camera to same shop on 19th march, 2017 evening (date of purchase was 16th march, 2017) and requested for full refund which he said that he will confirm tomorrow.
Post that we have no update from store & when we tried to contact store we were told that manager is not available and they will let us know tomorrow.

Kindly help me to get my full refund ASAP.

My name is viral Shah and I have Some problem in my dslr I came here to rahul raj mall in surat to get repair my camera according to the given timing on website but I have been waiting here for past 1and half hour and, still the shop was not open I don't understand who wil be the responsible for my time loss.????? My number is [protected] I need the answer.rahul raj mall surat . Canon store

I am a regular user of Canon products and am satisfied with the quality of your products. except to recent repairs. I had bought a Canon Laser Printer MF3010 (Image Class) which ran trouble free for almost 2 Years. I appriciate the companies Warranty team who knows what is thebest period to give the warranty. The printer started showing Error 202. I took it to your authorized Service Center - Centaur Computer Technology Pvt ltd, F-10, Jairam Complex, Rua-De-Querem, Neuginagar, Panaji - Goa. The printer was checked with complaint registered & will be informed after checking said to me. later I was called & two parts 1) Canon Contact Image Sensor FK[protected] & 2) Canon Roller Paper Pick Up RL[protected] with a Total expence of 2259+252 was informed & replaced. Printer was brought working & Ok as of today.
NOW MY CONCERN IS:
a) I was informed by your Genuine Service center that: we have replaced the parts but we do not give warranty for the parts? My concern is that if we are getting repairs fro a genuine Authorized service center, the parts replaced are genuine & of the company, ...then why NO WARRANTY on these parts.
I can only assume that then Either the parts replaced are not genuine, or they are not new or the Company or Service center do not rely on their own genuine parts. If not so...then why No warranty is provided on replaced parts. The Company should have confidence on their service center & their parts that they are fixed Original & correctly. Its ridiculous after paying heavily, we are left with No Warranty for the work done by your agencies.
b) The cost of the parts are exorbitant, I had to pay almost 40% to the cost of the New Printer, which is very unreasonable for a company I have trusted so many years. This way- 2 repairs means, I shed with a new printers cost. Unrealistic & very unreasonable. Looking into the after sales service cost, I have to rethink now why I need to go only for Canon in future????
Thanks & Please note it is not a complaint against the service center, but against the policy f the company which I question??

I purchased Inkjet Printer E470 bearing SN KKMR02878 but before driver install when tested Scanner it was found defective. so Complain loged to customer care and got Ticket No. CSP/20170210/396601. service centre picked up Printer for service But up till now no communication at all. I m very surprised this type poor customer care from Canon company.

CARE India had 3 years contract with Canon for photocopier machines. the contract has ended on 31st January 2017 itself but machines are not lifted from our office premises despite of numerous follow-ups. It's just opposite as the client is after Canon to lift its machine and submit the invoices for final settlement.

Dear Sir,
It is very painful to write this complain regarding the services of Canon. I have given my Camera HF20 for repair at ASF Jaipur on 12Dec2016, Call Id:CD[protected]Call Id: CD[protected]. Till today I have not received my camera, during this period I have called so many times to the given contact no. [protected] (Mr. Pankaj) and customer care also but I did not get any satisfactory reply about the camera.
As...

I had purchased a canon printer model :- g 2000 in
Sr no :- kkeg43614
Model :- 0617c018aa which was defective and had complained about this to canon at service centre and at toll free number also. After several calls they responded and a service man came at my residence and said that the scanner and copier is defective and will change the parts as soon as possible. But afterwards they said parts are not available right now and we are been guided to replace the complete set. Since then i've been in regular contact with them but after many calls there is no hope for me that they will replace my gadget

I did not get the assistance from your service center of Srirampur, Hooghly for the non functioning of my Canon Printer of the model of PIXMA MP 287.It is not helping me to send an technician for the fault of my printer. will you take any measure of your end ? I am urgently need to repair that printer which i have bought on 31st march, 2016.
I hope you will reply me.
Sukumar Mukhopadhyay
Udaynarayanpur, Howrah