[Resolved] Canon India — Inkjet printer IPX 6770 serial no ADHF00429
Raipur, Raipur District, Chhattisgarh, India
The printer had print quality problem, the service centre diagnosed with faulty head and cartridge in the month of september 2016. Both the heads and cartridges were replaced by the Raipur Canon service centre and charged INR 9.5K . Immediately post replacement it was found that the vertical alignment was having a problem and it was not getting aligned. The service centre recommended us to replace the encoder disk and strip, which we agreed for and waited for it ( more than a month). Even after replacing the parts the problem remained the same. Finally we were told to replace the carriage unit and also showed inability to provide the spares. So after wasting so much we decided to get the spares from Canon nagpur service centre. We bought the carriage unit for 3K INR and got it installed, but found no change in the problem of vertical alignment. We called the printer to nagpur in the month of nov 2016 and submitted in canon nagpur. We again got the diagnosis/quote to replace the head/cartridge/logic board. Quote value INR 14K app. Now we have already spent 13k with no result again we have been asked to spend another 14K !!!
We have also requested the canon service providers to put in writing about there inability to fix there own product, in vain...
The printer is lying in the Canon nagpur service centre from the month of nov2016 till date of writing this complaint.
Both the Raipur & Nagpur service centre personnel responses were pathetic and when contacted the call centre toll free ([protected]) it was horrendous when i was intimated that the call has been closed and resolution has been provided !!!
With this kind of support and response and feedback received from the market states that Service Dept is letting down such a wonderful brand...
My best wishes to resolve my printer issue at the earliest...
Complaint marked as Resolved Feb 17, 2017
[Jan 14, 2017] Canon India customer support has been notified about the posted complaint.
Verified SupportCanon India Customer Care's response, Jan 17, 2017
We apologize for any inconvenience caused. Please share your contact details at http://goo.gl/forms/ObILwDw7t2 including a brief description of the issue. We will get in touch with you at the earliest.
Regards, Canon India
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