Canon India — Printer replacement required

Address:	New Delhi, Delhi, 110007
Website:	www.canon.co.in

3 days back i have purchased the pixma g2000 machine from the canon showroom in nehru place. The same is installed by canon engineer on 25th april-16 (Ticket id csp/20160423/116779). Yesterday when we used color printing, we found the colors are wrongly printed.
The person who installed the printer was in hurry and did goofup at the time of installing machine.

We place a service call regarding the issue (Ticket id csp/20160429/121436). Engineer akshay came and checked the printer.
He found the engineer who installed the printer pour wrong ink in wrong tank. He replace the pink ink with blue and the result is entire machine needs to be clean by dismantling heads, roller and tanks etc. He wrote customer refuse to sign and machine can not repair on site.

He admitted the mistake at the time of installation. As its not a cheap machine and no-one is happy to allow you to play with his machine which he bought with his hard earn money.
As it is the company mistake/company service mistake, i want the replacement of the machine on immediate basis. I prefer to take legal help for my business loss during this period of replacement.

Honest feedback - not at all happy with the canon services. Very poor, very very poor. Because of company or company person why would i bear or any customer bear? If he dont know how to work or serve to customer why they played with customers??? Why???