Canon India Complaints & Reviews

Following mails clearly state my problem. I reached out to canon (They replied once) but my last mail has not been responded for over one month. When i tweeted, they said they would respond but not any response yet!

Mail 1 - may 23
Dear sankar,

I am disheartened by the overall experience (Worse than i could ever imagine) of repair of camera. I would like to bring to your notice the following points which have led to this experience:

1. Following is the summary of my problem as explained in the mail earlier too:
"i was inserting the card and it somehow was jumping back. I thought it might be a lock problem with sd card and checked it once and tried to press it 1-2 times. When it did not go in i took a torch to look in; to my utter horror, the lock on one of the sides had broken and fallen inside.
Since this is a wi-fi based camera, i have hardly taken out the the card for 5-7 times since purchase; which means the breakage of lock was a mere manufacturing defect and as a patron of canon i should not be wrongfully charged approx rs 13 k. Specially so when this is a manufacturing defect."

2. During our telecon, you said in a very harsh tone that "you have used camera for an year and now you are saying that this is a manufacturing problem is not acceptable". This you told even after i having told you that i have hardly used the sd card slot as camera has wifi; moreover the camera is not an year old but 7 months only!

3. I was taken aback when you said that you will offer a discount and reduced the cost to 11416 from 12294 (Huge discount i must say; and to offer this you wasted another precious 3-4 days!)

4. When i asked how to make payment, your personnel told me that i can go and pay by card or cash at the collection centre in raipur (Where i had given my camera). Horror came to life when your authorized cannon showroom charged me an extra 2.25% on the whole amount if i wanted to make payment by card. When i confronted that law does not allow anyone to charge extra on cc payments, he told me "do whatever you want to i will not take payment by card, bring cash and take your camera or forget about the camera" he also told me that if i want to complain to cannon, i can do so but he will not take card payment. When i understood that my camera may get stuck with the showroom and the way he was talking he can even damage the camera, i asked him the real problem. He told me the technical reason which i found to be correct. He told me that canon bills in customer name and not in the franchisee name hence it throws in complex taxation issues. He finally agreed to take my card and asked me to pay 2.25% in cash ; as i was worried about my camera i ended up paying as he wanted!

With the above points in mind i am writing this mail to you in ultimate frustration and want you to escalate this case to your seniors.In case i do not receive resolution from your side within 5 days, i will take to other means such as social media to atleast make my loved ones agree about the cheating that is taking place in name of warranty.

With the kind of perception i held for canon (Which stands broken as of now), i expect a timely recourse would be taken to resolve my issue.

Regards
Pranshu gupta
+91-[protected]

_

Mail 2 may 24th

Dear mr. Pranshu


Greetings!!


With reference the trail mail regarding your camera model-eos 70d repairs for the sd card slot issue, i once again reiterate it’s not a manufacturing defect as you have claimed, rather some accidental damage that could have happened at your end while inserting the card.


Regarding the payments terms it was also updated to you from master service center that it should be either in cash / dd. At our camera collection points. As far as the 2.25% card charges is concerned, the same has been verified at our end, & it’s a nominal transaction charges levied by merchant banks & even irctc also charges when payment is done through cc.


My apologies for any inconvenience caused to you in this regard, and we thank you for the feedback given and take in a constructive way which would be useful to fill in our area of improvement and to provide much better service in the long run.


Best regards

P. K. Sankar iyer

Msc - manager. (Camera - div)


Canon india pvt. Ltd.

Market engineering division.

5th floor, natraj rustomjee bldg.

194, junction of western express highway

Andheri - kurla rd, andheri - east

Mumbai - 400069.

Tel[protected]. (Dir). 67145000

E-mail:- sankar. [protected]@canon.Co.In

Website:- www. Canon.Co.In

_

Mail 3 - may 25th (Not responded yet)

Dear sankar

Iam very thankful for for your quick reply (Although a stupid and shallow one)

Please refer to the following notification fo rbi dated 17 september 2013:

https://m. Rbi.Org.In/scripts/notificationuser. Aspx? Id=8461&mode=0

Excerpt from notification for your reference:
"4. Levying fees on debit card transactions by merchants - there are instances where merchant establishments levy fee as a percentage of the transaction value as charges on customers who are making payments for purchase of goods and services through debit cards. Such fee are not justifiable and are not permissible as per the bilateral agreement between the acquiring bank and the merchants and therefore calls for termination of the relationship of the bank with such establishments."

Again for your clarity kindly nlte the following:
1. I very politely wanted to bring to your notice that the fault was under warranty and you have wrongly claimed it to be a damage
2. That apart you have serious tax related malpractices taking place within your system and that of your franchise network
3. My motive of last mail was to bring all this to your kind notice but it seems you do not want to uunderstand the reality and instead reply with your shallow understanding about the subject
4. I wasn't planning earlier but nkw i would take the following actions:
4. A. Will present the case to banking ombudsman and rbi against the extra charges by your service centre
4. B. Will send an appeal to tax authorities (Commercial tax) in particular, about the malpractice of billing the customer and collection of funds by anlther entity which throws serious tax malpractice concerns about canon
4. C. File a case in consumer court at the earliest
4. D. Ask all of my friends and family not to take ro brand canon whenever they ask for my advise on camera and as a matter of warning inform them through socia media

Thanks again for a response full of arrogance which has inspired me to take the above listed actions

Regards
Pranshu
[protected]

I bought canon multifunction printer pixma mg2570s from bharti it world, 88/2, ashok tower, s. P. Road bangalore - 560002, phone - [protected] on 17th june 2016. The price the dealer charged was 5500rs + 14% vat. On checking the price on canon website, i found that it is 3650 inclusive of all taxes. There is not price mentioned on the printer box. I would request you to help me getting the excess amount refunded.

This is koushlendra sharma i am purchased Canon print MG6570S on date 1/06/2016 Dealer commit this printer give me 250 print out after than using 4 day i got total 50 printout than cartirage finised, after than complaint in canon company they not give me any right solution they suggets me purchased new cartirage new cartiraget cost is 900 and its output is 200 pages.
its half cost of printer. on the printer box and brosher not printed anywhere printers printing output, its fraud with consumer.

We purchased the printer for school office purpose on 08/07/2015 from corporate business solution, joshy's jim near keralavarma bus stop, shankarayyar road, thrissur kerala (Phone no.[protected].
This printer was refilled by the dealer representatives, but of no use. The machine is not working properly. We are getting only very fade printing materials and photocopy. We made use of the services of dealer technitions and maintained many times. But still the printer service is very poor. Kindly consider the complaint and take step to solve the problem permanently.

Yours faithfully
Principal
Ghss kadappuram, thrissur, kerala

We purchased a printer model no "canon laser image class printer mf4820d" from limelox technologies, r.K.Puram colony, bahadrabad, haridwar.On date 09.03.2016.
Last 15-20 days before that printer has not support to our any pc/laptop, we complaint to limelox technologies, but no response from there, then we complaint to customer care, a service man come to our office & says the card of printer has been replace, he says we replace it within 3-4 days, after 5 days we again contact to customer care, they says it has been repair with in 24 hours. But till now the printer is a dead machine for us. We are very fead up from your service.
Dear sir/maam kindly request you to please repair the printer or replace it with in 48 hours.
Otherwise we will go to consumer court against you.
Thanks
from
s.K.Builders
plot no. M-3, m-4,
hotel flora, shivalik nagar, haridwar, uttrakhand

3 days back i have purchased the pixma g2000 machine from the canon showroom in nehru place. The same is installed by canon engineer on 25th april-16 (Ticket id csp/20160423/116779). Yesterday when we used color printing, we found the colors are wrongly printed.
The person who installed the printer was in hurry and did goofup at the time of installing machine.

We place a service call regarding the issue (Ticket id csp/20160429/121436). Engineer akshay came and checked the printer.
He found the engineer who installed the printer pour wrong ink in wrong tank. He replace the pink ink with blue and the result is entire machine needs to be clean by dismantling heads, roller and tanks etc. He wrote customer refuse to sign and machine can not repair on site.

He admitted the mistake at the time of installation. As its not a cheap machine and no-one is happy to allow you to play with his machine which he bought with his hard earn money.
As it is the company mistake/company service mistake, i want the replacement of the machine on immediate basis. I prefer to take legal help for my business loss during this period of replacement.

Honest feedback - not at all happy with the canon services. Very poor, very very poor. Because of company or company person why would i bear or any customer bear? If he dont know how to work or serve to customer why they played with customers??? Why???

Dear sir, i purchased canon pixma g2000 from authorized dealer galaxy computers and he assured us for best service response, also he assured for 6000 pages in one set of ink bottles. But after purchased of printer we faced color missing problem also consuming fast ink. We complaint many times to costumer care to solve the issue. Service engineer came and cleaned printer by system cleaning. Now main issue is that only 300 pages printed by canon printer and we lost our all ink. When we complaint customer care for this issue a senior person called us by +91-[protected] and told that you must purchase new set of ink, canon cannot take responsibility for fast ink consuming. Also he misbehave and threat us. We are having all call records and complaints. Our official work affected. So please solve our issue as priority.

Already contacted support, seems they are also useless like their product.
Have to make it public, posted in their forum:

http://community.Usa.Canon.com/t5/powershot/canon-a-worst-product-and-service/td...⇄

Product serial number: [serial number removed per forum guidelines]
Date of purchase: 11/27/2015

I bought cannon sx520 hs camera [new].
When inserting memory card, it shows memory card error.
But same memory card working good in other cameras.
Memory card: 32gb, sandisc, class 10.

This camera was bought in us, now i am in india.
I took cannon to service center in india, they said usa warranty cannot be applied here.
Now they say pcb unit have to be replaced.

Pcb unit defect and to be replace

Part charges rs.2518/-
Service charge rs.750/-
Service tax rs.105/-
Total charges rs.3373/-

I bought this for 99$ + tax.
I have not even took a single photo, it needs a service for 60$ (3373rs + some other charge).
I can’t afford so much for a repair, it is better to buy a new once than to use this repaired one (Not canon again)

I contact both us and india support, both refused to help me.
They cant waive off the service charge.
They cant extend my warranty.
They cant even give discount for the repair.
Total waste of my money.
How could cannon sell such a useless product? Don’t they test it before selling?
Just insert card and it shows memory card error.

I post this question just to show how bad canon product could be, don’t trust them.

I have purchased canon 1200d on oct 2014 and its still under 2 years warranty. Few months back i have let my camera sensor cleaned at canon service center. Again i want to let my sensors clean, but service center guys said sensor cleaning will be done under warranty only once. I am really unhappy for this. I really don't understand what is the use of warranty for 2 years. And no where have mentioned about this condition. Please revert back to this asap. I m really unhappy with canon warranty. My registered email is : [protected]@gmail.com.Serail no:[protected].

Gujarat Vigilance Commission have ordered 2 nos. of MFPs (iR2202n) under DGS&D vide order no-MKM/102015/885190/F/Dated 25Feb2016. We have got absolute no responce from anybody at canon, informing us, when we will get the delivery of the machines.

I have purchased Canon EOS 1200D with 18-55mm + 55-250 mm Lens on 5/11/2015 from Snapdeal (Order ID: [protected]). THe product comes under warranty for 2 years.

It is not working properly in Av and Tv mode of it and is displaying "Busy". Also, its hanging.

At service center, located on Barakhamba, New Delhi, they said it takes time in its flash charging which doesn't solve my problem since one won't wait for 2-3 minutes for the next click. The second suggestion they provided is to replace flash which will cost me around 3000.

I would like to file customer complain against Canon for unsatisfactorily services and making fool with its warranty.

Sir,
I already register a complaint regarding canon printer e510 on 7 days before. I have a call from mob no [protected] named mr srivastava, he demands me bill & receipt of printer. I already send him on mail id [protected]@canonindia.com. Mr srivastava assure me that my printer change and new printer give me in 24 hours. But no solution till date. Can the ceo canon india tell me what we can do now.
I am waiting ceo canon india reply me.
Thanks
Sudhir goyal
[protected]

The nearest service centre refused to attend the call inspire of several phonic request saying to register complaint to the customer care but call could not be connected despite repeated try.

Inspire of repeated request the mechanic/ engineer not sent, telling to register complain at customer care toll free no which could not be connected, only then they will send

I bought canon 5D Mark III on 10-Mar-2016 in chennai Canon image square at Express Avenue showroom for 2.25Lakhs. Initially i asked for discount in price and asked any complementary but the showroom guy said no offer even they wont decrease even 1rupee. But actualy showroom price 1.95 lakhs in all canon showrroom almost he cheated me 30k.


On 14th march i got a call from same canon showroom saying that you got a offer we will be giving you Canon SX610 HS as complement. i asked y ? showroom guy said its an offer. i asked y did not mentioned on 10th itself he said we got the offer today only.(Lie)
On 14-mar-2016 evening i went to showroom they gave me canon SX610 HS seal opened product. i asked y the seal has opened he said while bringing to show room seal has been opened sir.(Again lie)
Then gave me two canon SX610HS initally they din said its 2 numbers.
So i got the two canon SX610HS from the showroom.

After that he said me whatsapp my canon 5D mark III serial number. i said i will send you after i reach home. after i reached home i was totally forgot that. After few hours later he called me and said me too send the serial number then i have sent it.


Yesterday i got a whatsapp message from same guy, he said me to send the serial numbers for both canon sx610 HS. i said i wont send because you cheated me 30k. then no reply from him.


Note: In chennai all canon showroom selling for 1.95 lakhs.
He cheated me 30k and he trying to fool me. for c ompensating 30k he gave some crap.
Im gonna escalate this as big issuue.

Sir, i purchase a canon printer on date 04/03/2015 via bill no 417 from akhilesh computer service, sanjay palace agra, printer have many complaint from purchase date 5 times already complaints from servicenter. afterthat on 17/07/2015 i deposit service center my printer regarding complaint but printer not returned me after repair till date. i lodge complaint regarding this matter many times my complaint no 1244778 on date 17/07/2015 on toll free no. i already intimation by registered post to company, service center and the shopkeeper also via receipt no EU[protected]IN, EU[protected]IN, EU[protected]IN, ON DATE 08/09/2015, BUT NO SOLUTION TILL DATE. Afterthat i reach service center on 14/03/2016, the manager of service center misbehave and abusing me.
so plz returm my printer in working condition asap.
sudhir goyal [protected]

Sir, i purchase a canon 60D camera with two lens 18-55 and 55-250 from nora photo lab ranchi (jharkhand) on 16/09/2015 and some problem come in body and lens. so i submit it in ranchi service centre on 6/2/2015 but after about 15 days service centre refuse to consider warrenty. they told to me that your warrenty is expire. after then i approch to shopkipper then he told me, i cant do anything. shopkipper suggest me to serviceing it outside of the local shop.

Dera sir,

As we have ordered the purge unit of canon IPF750, Purchase order released on 17th of january 2016 through canon hyderabad behalf of pavani engineers, hyderabad. as they confirmed that they will deliver & fix the product with in 15days from PO. but till date we did not received the good & even we have interacted with canon hyderabad, they are not at all supporting.. very poor service response from them.

Request you to look into the same and do the needful asap.

Best Regards
Praveen

Dear Canon Team,
We purchased your copier machine, Model iR-Adv-C-3320. On 09.09.2015, through your Dealer, M/s. Om Systems, FND Logistics Pvt. Ltd. Pune, Vide invoice No. OS/GB/61 dt. 09.09.2015
Actually we had never thought of going for a copier machine, instead we were planning for a Digital printer. Your marketing person had highlighted many features of this machine and assured us a very close output performance to a Digital Printer. Unfortunately, we are very sorry to mention that not even 10 % of features are feasible on this machine. To name few, we are not getting desired color output; both side printing is not possible.
Every time upon our compliant, your authorized service engineer attends, but is unable to fix the problem. We here by request you to fix all the problems with this machine once for all and make it work as per its designed output or replace/take back this machine. If we are not getting any favorable response from your side, we may not have any option but to highlight this issue to Canon head quarters and also go to a Consumer Court to put forward our grievances.
Our Address.
M/s. Fairdeal Advertising,
36/37/42/43, C-Building,
Sanghvi Steel Compound, Mohan Nagar,
Telco Road, Chinchwad,
Pune 411 019
Contact Person: Nitin Bhide
+91 [protected]

My PIXMA MG 7570 multifunction photo printer is not printing. It is in warranty period. I had locked a call on 08/12/2015 for get service. Call No CSP/20151208/5501, Printer Serial No ADPS00139. An engineer came and said that a part is needed and this part is not available in market. So it may take long time. 47 days past and I have not get any service from Canon.I further called Cannon customer care and explain the problem twice. The service centre to which this case is mapped is Sabsonic, kolkata. I received a call from a new service cenrtre from Kolakata and they said me that the call is open and so they can not do anything for me if the call is not closed. What should I do? Has canon any responsibility for customer? My work is suspended for 47 days.