Hi my registered email id is :[protected]@gmail.com.I am not able to login in my account as it show email id not registered with us when I click forgot password but I am registered user . I am sharing proof . this account I am having pending cashback & pending reward.they are cheating & not giving cashback & rewards. kindly take strict legal action against cashkaro & give my cashback & rewards.
Sep 20, 2018
Complaint marked as Resolved first I send mail to customer support & I posted complain .I received call from support & company person regarding my complain & concern resolved.
CashKaro.com customer support has been notified about the posted complaint.
Sep 18, 2018
Updated by Shubham Pandey12 and for proof of registered user have attached photo.
Verified Support
Sep 20, 2018
CashKaro.com Customer Care's response Hi Shubham,
Greetings from CashKaro!
We have checked our records. It seems that you changed your CashKaro registered email ID to [protected]@gmail.com on September 11, 2018. Please try logging in with this ID and we are sure it will work for you.
In case you still face any issue, please write to us at [protected]@cashkaro.com . Our customer support team help you instantly!
Regards,
Team cashKaro
Sep 20, 2018
Updated by Shubham Pandey12 Don't try to be smart & don't tell lie I just tried 3 times to login with that email id. but the password u used to send me in email when I click forgot password.i entered 3 time & checked . I cannot do login. I Want this fraudster like cashkaro should be ban . I want strict legal action against them.
Sep 20, 2018
Updated by Shubham Pandey12 their customer support also don't pick the call. I keep on waiting for long time.
Verified Support
Sep 20, 2018
CashKaro.com Customer Care's response Hi Shubham,
We apologize for the trouble caused. We have checked with our customer support team. They have tried calling you at several occasions but you always ask to call back later.
Please be informed that when an incorrect email or password is used multiple times for logging in, the IP address is blocked for 24 hours due to security reasons. Kindly follow these steps to change your IP address and then try logging in with the new email and password -
If you are using Wi-fi:
Switch off the Wi-Fi device(router), wait for 10 seconds, then switch it back on
If you are using a dongle, plug out the dongle, wait for 5 seconds then plug it back
If you are using Mobile Data:
Put your phone on flight mode: Switch back to regular mode after 10 seconds
Do let us know if you need further assistance.
Regards,
Team CashKaro
Sep 20, 2018
Updated by Shubham Pandey12 WHEN I WAS CALLING SOME ONE SAID HELLO & PUT ME ON HOLD, I KEPT ON HOLD HEARING CASHKARO RINGTONE VERY BAD SERVICE.
Verified Support
Sep 20, 2018
CashKaro.com Customer Care's response Dear Shubham,
We humbly request you to refrain from defaming a brand intentionally because we work very hard to make our users happy. We block IP address only as a security measure to prevent User's hard earned Cashback land into wrong hands. We feel that it is a complete necessity to protect our users.
Attached is the proof of conversation of our customer support with yourself. If required, we can share the recording too. The second screenshot also shows some of the attempts where we tried connecting with you but you kept dodging our calls. The third screenshot is from our user logs which shows that you were able to log in to your CashKaro account successfully.
We hope this proves that we are genuine and always up to help our customers. It is very discouraging when even after all these efforts, a user tries to take us down with false allegations.
Sep 20, 2018
Updated by Shubham Pandey12 cashkaro has resolved the issue but I was not able to do login in my account using my correct email id & correct password. I checked twice . everything is correct & they told me as security purpose u can not do login but I have try to done login but it was not successful. I have never seen such a website who after entering correct email & password say authentication failed ? r u serious?.This which they told me as security troubled me a lot . they have set password from their side & to do login then it was successful. the password I tried login which I received from email is not working after entering correct details.however my issue has been resolved & everytime I received the call & I updated them that I will call back soon & I am busy .dodging word used is not correct as I received call everytime phone rang . this is not correct to post my personal no to public portal consumer forum . this show how much you care about customers.allegations made is 100 % genuine as per my personal experience . issue has been resolved. Thankyou consumer complaints forum & cashkaro for solving concern .
.
