CC Avenue Complaints & Reviews

Amount debited but not credited to Mobikwik wallet

Rs. 250 was debited from my SBI bank account (ref. no. IGK2690150) to CCavenue bills account ([protected]) on 19.07.13 but the amount is not credited to my mobikwik balance. I want CCavenue to refund Rs. 250.

To,

Customer Care Head,
CC Avenue

Sub:- Money has been debited from my account for a failed transaction.

I was making an online payment for JustBake Confectionery on 8 May, 2012. The process completed by debiting money from my account, but the transaction failed. I have tried to call the customer care and reply to their mail, but in vain. Please look into the issue asap and transfer the money (Rs830) to my account asap.

Details:- CCAvenue Order No. 42765 :: Transaction Failure (Rs830)

Yours Truly,
shanmugam

Still Payment not refund...
i have make an order through Jeetle.in on 22-Mar-2013 & the paymeny option is throug ccavenue & payment done of Rs. 14890 but due to personal reason I have cencelled order on 28th Mar-2013. I have already complaints raised in CCAVENUE Team & Jeetle.in team also but Today is 12th Apr'13 but still payment not refound in account & still I have not received any resolution by CCAVENUE Team & Jeetle.in team .

the payment (14890) had been debited through my acount but order is not confirmed due to not receiving of payment by ccavenue.
i make complaint to ccavenue but payment is not refund...

i have attached the cyber receipt for this transaction ant order id of website.

Sushil Kumar Singh
[protected]

Sushil.[protected]@idea.adityabirla.com
Merchant Site URL : http://jeetle.in

Order Number:[protected] Order Received: Mar 22, 2013

Total Amount : INR (Indian Rupees) 14890.00

MasterCard Holder : SUSHIL
Billing Address : (As entered by the Customer)
IDEA CELLULAR LTD. A-68 SECTOR 64 NOIDA 210301
NOIDA UP
201301 India
Customer's Phone Number : [protected]
Customer's E-mail ID : sushil.[protected]@idea.adityabirla.com
Customer's IP Address : 106.79.12.209

Recipient's Name : N/A

Shipping Address :
N/A
N/A N/A
N/A N/A

Recipient's Phone Number :
N/A

Special Instructions :
None

I had recharged my mobille [protected](Airtel) for Rs. 333.00, through the website rechargeitnow.com. The money was paid to CCavenue. and it got deducted from my account though, my cell did not get recharged. Below is the details of transaction:


Account Number(State Bank of India) :[protected]
Transaction Date : 13/12/2011
Transaction Amount : (INR)335.00
Transaction Type : DR
Transaction Descriptio CCA11LBUC481IG81156596 TO [protected]

There has been unauthorised payment from my SBI atm card done by a fraud to make purchases worth INR 23000. Kindly help me revert the transaction and also give me the details of the transactions. There are 6 transactions made in just 1 hr.

My contact details. [protected]@yahoo.com

Banaras Hindu University, Ccavenue — not submitted my entrance test fee in bhu

Sir, I have paid my entrance test fee by cash though the HDFC Bank. My payment id : CASH-U[protected]. Please submit my entrance test fee in BHU so that I participate in UET examination.

CC Avenue — Transaction Error-CCavenue

I have booked a ticket through the ccavenue payment gateway in Universal travels from Chidambaram to Bangalore.
After the payment has been confirmed in the net banking section, the page displayed was having,

Transcation Status----Error Encountered

The ticket is also not booked but the amount has been deducted.

CC Avenue — TRANSACTION FAILURE

I have recharged Rs. 200/- today by dishtv website through net banking
but dishtv not received the payment

I not receive any confirmation in my e-mail & mobile
& Rs. 200/- debited (deducted) from my bank account

I have attached 2 images in this regard, download & see the 2 attachments

What can I do now?

CC Avenue — Debited thrice

While placing an order on 7th April the transaction got declined twice so I placed the order 3rd time but
Rs. 798.36 has been debited thrice for the same order# YBH343401. I haven't got any credit for the same.

CC Avenue — Fund debited from account not received by merchant

An amount of Rs 49,371 was debited from my SBI account to Air Asia through CC Avenue payment gateway with SBI Ref No. IG 62072979. The Airlines did not confirm the booking as it did not receive payment within the required time. Kindly help with refunding the payment or getting the airlines to confirm the booking.

To,

Customer Care Head,
CC Avenue

Sub:- Money has been debited from my account for a failed transaction.

I was making an online payment for JustBake Confectionery on 7 Jan, 2012. The process completed by debiting money from my account, but the transaction failed. I have tried to call the customer care and reply to their mail, but in vain. Please look into the issue asap and transfer the money (Rs.600) to my account asap.

Details:- CCAvenue Order No. EC[protected] :: Transaction Failure (Rs.600)

Yours Truly,
Poonam

Axis Bank Ltd — Wrong Deduction

Dear Sir,
I have an account with axis bank ltd, my act no. is [protected].actually i have debited 10,000 rs by Pnb bank atm from chandausi training college branch 31st of january but i have recieved only 7,000 by atm but balance has been diducted 10,000 rs.i have mant time complaint registered of axis bank customer care and local branch chandausi but not till now any sallution and bank is saying transiction was succesful.
so i there for request you to pls take proper action against bank and than pls tansfer my wrond deduction amt 3,000 rs credited my act.


thanks..

Axis Bank Ltd — Wrong debit of Amount 17360.00 from my Account

Dear Sir,

This is to inform you that i am account holder in Axis Bank & my account no is [protected] .
On dated 13-Aug-11 my account has been debited for Rs : 17360.00 . I have complaint to Axis cutomer care vide complaint no. 5385257 on dated 13-Aug-11 & We are continous followup with [protected]@axisbank.com & still we have no resolution on that.
these transiction not made by me.

Requested to Please help on that.

With Regards,
Satish Kumar
A/C No. [protected]
Mob- [protected]

Still We are not getting any response from AXIS BANK STERLING PLAZA 1262/B, J M ROAD DECCAN GYMKHANA PUNE & [protected]@axisbank.com.

Please help.

Even i am an axis account holder and an amount of rs 6000 has been debited from my account under the same name of PUR Ccavenue.com..What solution did you find out regarding the problem??

respect sir,
sir maine Naaptol se jiska order no-2232002 hai book kiya tha. lekin product galat bhejene ke karan mujhe use vapas bhejana pada. naaptol ne sahi product naa de ke refund dene ki bbat kahi. naaptol ka ek massage mare mobile me aaya jo is prakar hai -
Advance Payment mode Name- DebitCard/net banking (CCAvenue)
Amount Paid-2798.00, Payment Transaction Number Bank order no-CCABHU008316
Autgh Code[protected]
Sir abhi tak mere account me refund nahi aaya hai. manie state bank of india me jakar bhi pata kiya, lekin kuch bhi pata nahi lag saka.
Sir aapse humbble request hai ki aap meri problem ko solve kare. Sir mera account no-[protected] aur atm no[protected] (esise manie order book kiya tha) hai. sir mera email id- ritu.[protected]@gmail.com hai. aap ke repply ka wait rehega.

Hi,

I recharged my mobile with Rs300/- through CCAvenue site but it failed to recharge but amount is debited from my account. Please find the below details of the same. Could you please do the needful.

Date: 04 Apr 2012
Name: CCA12DIGX772-Avenues India Ltd[protected]
Amount: 300.00

Thanks and Regards,
Rekha Singh

CCAVENUE — airtel recharge

i tried to recharge my airtel mobile at recharge itnow.com through ccavenue debit card but after entering my account no and pin code the balance is deducted from my account but i could not recharge .some error is displayed but after retrial the same error displays ....give the solution for it...

Hi,

After Payning 333 for the given mobile number on August 15 2011, Still I am unable to get the particular recharge on my phone. Please do the needful asap .

Date:[protected]
Mobile Recharged: [protected]
AMOUNT-333
SBI-IG62739279

Hi
Did u get your money back? Bcoz i have just doe a recharge for Rs.395 from freecharge.in

hi,
on jun 16 i tried for recharge mu Airtel mobile no:[protected] for RS:50.00 throug SBI debit card.
My transaction has faiure.CCAvenue Order No:3156002
Amount debited but didn't get recharge and didn't get amount back.
i have been waiting for refund.But responce fromm CCAvenue.
what can i do now and when will amount get back.
please credit amount t my account.

I have placed an order to YEBHi.com site worth Rs. 579.25p and made a payment through CC avenue payment gateway amount of Rs. 579.25p is debited from my HDFC bank account vide narration no. CCA11EBWV824-Avenues India Ltd and ref no.[protected]
But it is strange that neither Avenues India nor yebhi.com acknowledge the receipt of said amount which clearly a mal practice

delay in delivery

Brought 3 dairymilk fruits and nuts worth rs 360 for birthday on 1 december 10:20am for date & requested to make delivery on 2 december bt still v the choclates nt delivered. Plz deliver chocolts.

FREECHARGE / CC AVENUE — money debited

Hi I am Rekha . I am having account in SBI, Hyderabad, in my account some debit entries are made through CC avenue. After writing several times they are not responding , why the debit entries are there.

>> 27-Mar[protected]Mar-2011) POS PRCH
>> POS[protected] AVENUES INDIA PVT LTD MUMBAI 50.00
>>
>> 24-Mar[protected]Mar-2011) POS PRCH
>> POS[protected] AVENUES INDIA PVT LTD MUMBAI 30.00
>>
>>
>> 15-Mar[protected]Mar-2011) POS PRCH
>> POS[protected] AVENUES INDIA PVT LTD MUMBAI 30.00
>>
>> 8-April-2011 Pos PRCH POS[protected] AVENUES INDIA PVT LTD
>> MUMBAI -51.00 Rs
>>
>> 25-Apr[protected]Apr-2011) POS[protected] AVENUES INDIA PVT LTD
>> MUMBAI- 30.00 Rs POS PRCH

> POS[protected] AVENUES INDIA PVT LTD MUMBAI Rs. 50

Only for the last entry they had given reply, that it is for some mobile recharge. order no: 2104100 & told me to contact [protected]@freecharge.in.

but the mail id is not valid.......I had also written to free recharge, but could not get any response.

pls look into the matter. Ask cc avenue to provide me the transaction order. & free recharge to provide me the detail for which no. the recharge has been made.

My account detail is:
Bank A/C No:[protected]
>> Branch: SBI Patani, Hyderabad

First check has ur family member or any friend has used for recharging any mob. no. who have the details o[censored]r account & ur password if no
follow this link http://www.ccavenue.com/contact_us_ccav.jsp and submit ur issue (with transaction id, amount & date ) to cc avenue and they will provide u the details Then u will get order no's from them Email them to [protected]@freecharge.in

Freecharge/ccavenue — Money Debited

Hi I am Premananda Behera. I am having account in sbi, Khorda Branch(Orissa). Date- 31/05/2011 I am recharge my Idea prepaid mobile no:- [protected], Rs- 111.00 through Freecharge.in/ccavenue Order No-2762460. freecharge message show your transaction is succesfull but my mobile no not credited Rs-111.00 and then not refund my money in my sbi account till date.

Plz look the matter & immediate solve this problem.

SBI POS[protected].

My Account Details
SBI A/c No- [protected]
Khorda Branch, Khorda.
Orissa

I also faced the same problem with freecharge.in. I called their customer care at least 10 time but no response from there side...even I switched myself to mobikwik.com but still I am fighting with that refund issue. Those people never use to refund money.

Same problems happened with me... i wrote them minimum of 10 times and they are not responding.

sir,
i am mahit kumar sutradhar,
my mobile no. is [protected]. i am your regular customer. i am recharge it @ one times . so pay has detected but balance not receive in my phone .
sir detail list for sbi data.. so plz needful your help.

rs. 60.00
TO TRANSFER
INB Avenues India Pvt. Ltd CCA12HJNW721IGC2845674 TRANSFER TO [protected] AVENUES INDIA PRIVATE

Dear Sir / Madam,

I have booked a ticket from Coimbatore to Vijayawada in kesineni travels on 14th for the journey date 16th May but the ticket has not generated and the the amount has deducted from my account (Axis Bank Account [protected]), with the transaction details ICONN/27753389/140511/CCAVENUE.COM / CHA
Kindly credit that amount in our account which will be very help ful to me

My mail id is [protected]@gmail.com

respected sir
maine rs 220 ka mob no [protected] (bsnl) recharge karwaya throw axis bank net banking, lekin amount mere account mein se deduct ho lekin recharge nahin hua. reference of recharge is ICONN/32444621/040911/CCAVENUE.COM/CHA


MY EMAIL ID IS : [protected]@gmail.com
Mob No : [protected]

I send Rs. 80 to TATA DOCOMO Mobile No. [protected] from ORDER NO. CE653365 is does not send this Mobile No. Please check My Status. Please send status from E mail ID [protected]@gmail.com

unwanted money deduction by CCAvenue.com

I'm facing the problem regarding MONEY DEDUCTION by CCAvenue.com. CCAvenue deducted INR 5000.00 from my SBI account. But I've no idea what this deduction all about. I want to know the valid reason of this deduction.

Deduction of Amount without Confirmation

I approached for buying Domestic Air Ticket through Make My Trip for travelling fromAizawl to Kolkata for 4 person on 26.09.2011 and accordingly an Amount of Rupees 9916/= (RupeesNine thousand nine hundred sixteen only) has already been deducted twice by the above company through my SBI ATM cum DEBIT CARD, and amounted to Rs 19832/- ( Nineteen thousangd, eight hundred and thirty two), but after payment has been made there was neither any information about my payment Confirmation nor about any Booking I.D.and Ticket information.
Mean while I also approached with Make My Trip about the matter where from it was learnt that my Ticket could not be booked due "TRANSACTION FAILURE".
Now my question is that am I eligible to get Refund of Full Amount which has been deducted by CCAvenue? If so, in how many days? Another question is when there is a "Transaction Failure" how the amount has been deducted from my ATM-cum-DEBIT CARD?

My account no: [protected]
Contact no: [protected], [protected]

Yours sincerely,
Lalsangluaia
Saron Veng, Aizawl
Mizoram

You are 100% liable for repayment or refund. Please produce the Debit Card Statement or your Bank Statement and immediately approach both CCAvenue Billing Section and Make My trip.com and prove that the transaction was complete from your end but due to their system failure the "Transaction Failure" Error message is displayed. Due to which you did not receive any information about your payment Confirmation nor about any Booking I.D.and Ticket information. If still they do not refund your money then please take the necessary legal action. against Make My Trip.

CCAvenue Contact Address:
Avenues India Pvt Ltd.
Level II, Plaza Asiad, S. V. Road, Santa Cruz (West), Mumbai- 400054, India.
24 * 6 Support Contact Numbers
Tel: +[protected] / 26000816 / 32913622 / 66920419
Fax: +[protected]/ 26480772

Hi Rahul,

Even I am suffering from the same dilemma.

I have canceled a ticket through "fullontrip" on 28th of march, my cancellation amt:Rs 5077 is nowhere closer to be re-funded.
Moreover no responses to my emails nor anyone picks up the phone line!!!

Guess our hard-earned money is down the drain...these peoples are a cheat...

Regards,
Santhosh kumar

I would suggest to remove your bank account details frm the complaint.

Thanks