[Resolved]  Ccavenue — Money got deducted from account but order not placed

I purchased 2 products 7 Oct 2020 from Max Fashion online site. I paid Rs.548 through gpay. The payment gateway was cc Avenue. My money got deducted but order was not placed. I contacted max customer care immediately. They told me its a payment gateway issue and my money will be refunded back to me within 24 hours. Its 48 hours now but did not get my money back. Is this payment gateway cc Avenue a fraud? I want my money back. This is really disgusting.
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Oct 9, 2020
Complaint marked as Resolved 
Resolved
CC Avenue customer support has been notified about the posted complaint.
Oct 09, 2020
Updated by DeeptiRupesh
Attaching screenshot of the payment done as proof.

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Comments

Deducted amount got credited back in my account. Query got resolved quickly. Thanks a lot.
I have not authorized nor placed any order, still money got deducted from my paytm account

Prashomila's reply, Dec 18, 2020
these transactions were not initiated by me...pls revert the amount
I had purchase Kitchendesigner Organizer Rack with Water Storing Tray (Black) × 1 as on date 14 August 2021 but item not received

I had purchase Kitchendesigner Organizer Rack with Water Storing Tray (Black) × 1 as on date 14 August 2021 but item not received

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