Citrus Payment Solutions Complaints & Reviews

Address: New Delhi, Delhi, 110045

Website: citruspay.com - Citrus Payment Gateway‎

Sir/madam,

i was made a payment of rs. 1253.93/- through my debit card for on line in-favor of nios new delhi via citrus pay on dated 30/06/2016 at around 03:06 p.m. my card shows the balance deducted of amount rs. 1253.93/- but the system not generate the payment slip & the amount of rs. 1253.93/- was not deposited in favor of nios new delhi. i am attaching my latest bank statement (atm statement).
so you are requested to make arrangement for refunding my money as soon as possible.
Thank you
Jai prakash
Contact no.-[protected], [protected]
Mail [protected]@yahoo.com

Detail of transaction as below:-
Nios
30th june 2016 | 3:06 pm
Sale | success
Txn id : wxeu4t
Payment mode : debit card - jai prakash -
Bank name:- canera bank

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Aug 9, 2016

Verified Support

Hi Jai,

We have reverted to your concern on the email sent by you under the case #00202247. Revert for more help/assistance.

Regards,
Citrus Payment Solutions

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Aakib khan

from Mandsaur, Madhya Pradesh

Jul 1, 2017

Hello,

On 30-6-17, i have pay my exam fees from NIOS site, in which i have done all the process of payment when i feed otp after some second it shows the error page but when i have check my account statement amount is deduct from my account and i have no transaction id also, plz help me in this manner what should i do.

Amount deducted from bank but not deposit in favor of the party. - Comment #2773989 - Image #0

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Address: Dharwad, Karnataka, 580004

Website: www.kea.kar.nic.in

The karnataka cet admission fee of rs.55006.32 was made through citrus payment gateway available in www. kea. kar. nic.in. at the final stage after entering the otp the there was an error message from citrus server. my account is debited with the said amount but not credited to karnataka examination authority (kea). this is an emergency case if not credited with the fees we will be loosing the engineering seat instantly. please look into the problem and resolve instantly.

Citrus Payment Solutions customer support has been notified about the posted complaint.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jul 4, 2016

Verified Support

Hi,

Please note that we are unable to locate any transaction with the information shared by you. Hence, request you to send us the transaction details at [protected]@citruspay.com

Once we receive the details, we would be glad to assist you.

Thanks,
Citrus Support Team

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Address: 335001

Website: airtel money

Sir i have load the amount my bank account no.[protected] indusind bank net banking to 200 rs airtel money wallet mobile no. [protected] the trancution was succesfull to bank the refrence code to bank [protected]
And citrus refrence no.[protected] the amount was not credit to my wallet account plz refund the amount as soon as possible i attach the pdf bank statement 24 jun 2016 to 01 july 2016 plz rewart the amount my bank account

Jul 20, 2016

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jul 1, 2016

Verified Support

Hi Pardeep,

We would like to inform you that your transaction towards Airtel Money is successful at our end. We have also reverted to the email sent by you on our support id. Please revert to the same for any more assistance.

Regards,
Citrus Support Team

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Address: Mainpuri, Uttar Pradesh, 205301

Website: www.citruspay.com/sslperf/niosgeneralv2/cancel

Respectfully sir/ madam,
I have deposited fee nios but nios fees is not received and my account has been debit fee 3580.71 date[protected] time 12:09:01 my sbi atm end no.3559 and my further contact. [protected]@gmail.com (mob) 0 [protected]
I payed an amount of a total of 3580.71 inr admission to the national institute of open schooling in kannauj, up, through the citrus pay. the total amount was paid in 3580.71 inr, which was the total amount to be paid. but the message of payment acknowledged by nios wasn't prompted so i made another payment which resulted in the same. nios has not recieved either of the payment and it is believed that citrus pay still has the whole amount. i demand the whole amount of 3580.71 inr to be reverted back to my sbi account or else i will make this a legal matter.

Citrus Payment Solutions customer support has been notified about the posted complaint.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jun 30, 2016

Verified Support

Hey Sachin,

Please note that we are unable to locate any transaction with the information shared by you. Hence, request you to send us the transaction details at [protected]@citruspay.com

Once we receive the details, we would be glad to assist you.

Thanks,
Udit R
Citrus Support Team

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Address: Mumbai City, Maharashtra, 400052

Website: www.citruspay.com

Hi,
I made the payment at nios but payment could not go through & i have been charged rs. 1780.16, kindly check that transaction has done or not because today is the last date to submit if i pay fee after today i will be charged 600 extra. so i request you to check it on priority basis.
I am sending attachment the error page. & email which i received from bank.

A charge of rs. 1780.16 has been initiated on your rbl credit card ending with 1539 at citrus pay- nios on 29/06/16 at 11:26 pm ist.

I sent email also at [protected]@citruspay.com

Kindly revert asap

Thanks & regards
Mohd danish

+1 photos

Jun 30, 2016

Complaint marked as Resolved

Issue has been reslolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jun 30, 2016

Verified Support

Hi Danish,

We would like to inform you that, we have reverted to you on the email sent by you under the case number[protected] regarding the same issue on 30/06/2016.

Request you to revert for more assistance.

Regards,
Udit R
Citrus Support Team

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Address: Mandi, Himachal Pradesh, 175001

I placed order on shop clues but from the shopclues i didn't get any notification of order placed or not...on other hand my payment through citrus clues network was successful, I have payed for two orders turn by turn and both are having same status .
Sort this issue and my orders txn# is given below for your reference.

Now help me regarding this as soon as possible and refund my amount or pay it to shopclues to get my orders placed.
Order 1-txn#029910.
order 2-txn#030016.

Aug 9, 2021

Complaint marked as Resolved

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jun 30, 2016

Verified Support

Hi Tapesh,

We would like to inform you that, we have reverted to you on the email sent by you under the case number[protected] regarding the same issue on 30/06/2016.

Request you to revert for more assistance.

Regards,
Citrus Support Team

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Address: Bangalore, Karnataka, 560072

Website: CITRUSAIRTEL

I am chethan sk. i have made payment of airtel mobile [protected] on[protected] date of rs. 300/-.
Payment unsuccessful but payment has been deducted from my hdfc bank account.
The transaction reference is [protected]-citrusairtel.
[protected] is the cheque/ref no.

Kindly refund the amount as soon as possible

Regards
Chethan sk
[protected]

Aug 8, 2021

Complaint marked as Resolved

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jun 29, 2016

Verified Support

Dear Chethan,

Please note that we are unable to locate any transaction, with the details shared by you. Hence, request you to share with us the Citrus transaction ID or the merchant transaction ID at [protected]@citruspay.com

We assure a quick resolution, once we receive the required information pertaining to the transaction.

Thanks,
Deb's D
Citrus Support

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Address: Sagar, Madhya Pradesh, 470223

Website: iti.mponline.gov.in

Dear sir / mam,
I have make online payment through your service 700/- payment on date 24/06/2016 & 1750/- on 28/06/2016 but till now that payment not dilivered to second party & not returned to me

Merchant order number:[protected]
Citrus reference number: [protected]
Order amount: 1750.00 inr
Transaction date & time: jun 28, 2016 02:00:36 pm

Aug 7, 2021

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jun 28, 2016

Verified Support

Dear Sateesh,

We would like to inform you that the transaction[protected] for 1750 INR is successful at our end and also the funds for the same has been remitted to the merchant "MP ONLINE".

In case of any issue or details regarding the transaction, we request you to get in touch with the merchant "MP ONLINE" for the same.

Regards,
Udit R
Citrus Support Team

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Address: 221006

Website: www.nos.org

While applying for admission in nios through online under reference no. b [protected] (class xii, steam-2, exam scheduled in oct. 2016), i have tried thrice to deposit an amount of rs. 3771.50/- i. e. registration/exam. fee but remained transaction failed as the citrus server (a third party server working for nios) popped up internal error but the same amount is deducted thrice from my sbi a/c [protected].
Ultimately, i opted for offline mode and form submitted to allahabad region. it is understood that the amount so deducted may be either with you or with citurs a/c. hence kindly reverse an amount of rs. 11314.50/- (3771.50 x 3) (screenshot is attached for ready reference.)

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Citrus Payment Solutions customer support has been notified about the posted complaint.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jun 28, 2016

Verified Support

Hey,

Please note that we are unable to locate any transaction with the information shared by you. Hence, request you to send us the transaction details at [protected]@citruspay.com

Once we receive the details, we would be glad to assist you.

Thanks,
Udit R
Citrus Support Team

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Address: New Delhi, Delhi, 110062

We have pay rs1441.39 ref a[protected] from pnb debit card payment tran ecom 19794 citryuspay*niocci on date 25/06/2016 but not fee not updated bank amount had been debited from account transfer to u.
[protected]@123.com
C/o [protected]@gmail.com
[protected]

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Address: Kolkata, West Bengal, 700039

Website: Vodafone

I have recharged 2g/6 gb data for my mobile no.[protected] through rechargeitnow at about 11.35 am on 25.06.206. the payment of rs.591.00 was made through citrus pay using sbi card. surprisingly, the amount has been charged to my card account but data has not been credited to my mobile number till now.
I would, therefore, request you to refund me the amount of rs.591.00 by credit to my card account immediately.

Citrus Payment Solutions customer support has been notified about the posted complaint.

Jun 28, 2016

Updated by Shyamali50 I am yet to receive any information regarding refund. Kindly expedite.

Jul 09, 2016

Updated by Shyamali50 Why I amt getting any response from you.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jun 26, 2016

Verified Support

Dear Shyam,

We would like to inform you that the transaction CTX[protected] for 591 INR is successful at our end and also the funds for the same has been remitted to the merchant.

In case of any issue or details regarding the transaction, we request you to get in touch with the merchant "Rechageitnow" for the same.

Regards,
Udit R
Citrus Support Team

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State Bank of India [SBI] Customer Care

from Mumbai, Maharashtra

Jun 30, 2016

Dear Customer,

We would love to get in touch with you and address the issue, request you to please mail us your issue and contact or card details at [protected]@sbicard.com to enable us to address your concern on priority.

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Address: Thane, Maharashtra, 400612

Website: citrus wallet pay

Dear citrus team,

Please note that i have done bank transfer thru netbanking using my sbi account towards nios (National institute for open schooling) for i.Rs 1711.50, , but due to internal error message my payment is not cleared.

Pls do needful to update the same as my bank account shows payment was successful.

Also attached is the screenshot

Thanks
Husain
[protected]

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Citrus Payment Solutions customer support has been notified about the posted complaint.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jun 26, 2016

Verified Support

Hey Husain,

Please note that we are unable to locate any transaction with the information shared by you. Hence, request you to send us the transaction details at [protected]@citruspay.com

Once we receive the details, we would be glad to assist you.

Thanks,
Udit R
Citrus Support Team

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Address: Bangalore, Karnataka, 560066

Website: www.citruspay.com

I tried to make a payment for nios examination fees through citrus.
At the end of the transaction the citrus page showed session expired, and the amount of rs 2468.85 got deducted from my account three times.
So a total of rs 7406.55 was deducted and the transaction was a failure.
Now the citrus customer care is telling they don't have the money and refused to return it.
Date : 21/6/2016
Amount : rs 2468.85 * 3
Total : rs 7406.55

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Citrus Payment Solutions customer support has been notified about the posted complaint.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jun 23, 2016

Verified Support

Hey,

Please note that we are unable to locate any transaction with the information shared by you. Hence, request you to send us the transaction details at [protected]@citruspay.com

Once we receive the details, we would be glad to assist you.

Thanks,
Udit R
Citrus Support Team

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T

tubetoy

from Bengaluru, Karnataka

Jun 24, 2016

Details As provided by Citrix customer care

Merchant Txn ID's
Date[protected] :
[protected]_113405_293358
Date[protected] :
[protected]_215113_293358
[protected]_213226_293358,
[protected]_212625_293358

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Address: New Delhi, Delhi, 110043

Dear sir/ madam,
I inform you that i have filled nios admission form on dt19.06.2016, for class 10th admission. each of payment rs.2766.45. both are successful. but when i logging 3rd form then we get massage payment declined. when i checked my card a/c the 3rd payment also successful.
My credit card no is [protected], hsbc credit card. name madhup kumar. please refund my exess payment of rs 2766.45.
Regards, madhup kumar. advocate, high court delhi
My mob, no. [protected]. my email id is
[protected]@yahoo.com

Jul 12, 2016

Complaint marked as Resolved

I HAVE NOT RECEIVE ANY EMAIL OR REPLY FROM YOUR SIDE. PLEASE REVERSE MY EXTRA PAYMENT AMOUNT OTHERWISE I WILL TAKE LEGAL ACTION IMEDIATELY IN THE COMPETENT COURT.YOU HAVE ONLY FIVE DAYS. REGARDS ADVOCATE MADHUP KUMAR DELHI HIUGHCOURT' MOB NO.9718207706. DATE 12/07/2016

Citrus Payment Solutions customer support has been notified about the posted complaint.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jul 14, 2016

Verified Support

Dear Madhup,

As stated earlier, please note that we are unable to locate any transaction with the information shared by you. Hence, request you to send us the transaction details at [protected]@citruspay.com

Once we receive the details, we would be glad to assist you.

Thanks,
Udit R
Citrus Support Team

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Address: Gautam Buddh Nagar, Uttar Pradesh

Respectfully sir/ madam,
I have deposite fee nios noida sec 62 but nios fees is not receivedand my account has been debit fee 1719.55 date[protected] my sbi atm end no.7265 and my further contact. [protected]@gmail.com (mob) [protected], [protected]
I payed an amount of a total of 1719.55 inr admission to the national institute of open schooling in noida, up, through the citrus pay. the total amount was paid in 1719.55 inr, which was the total amount to be paid. but the message of payment acknowledged by nios wasn't prompted so i made another payment of rs same. then i got it acknowledgment reciept.

Citrus Payment Solutions customer support has been notified about the posted complaint.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jun 23, 2016

Verified Support

Dear Mahabat,

We are unable to track the transaction with the information provided by you. Request you to share the Citrus Transaction id to get the status checked.

Alternately you can also email us at [protected]@citruspay.com and contact us at[protected].

Regards,
Udit R
Citrus Support Team

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Address: 110047

Respectfully sir/ madam,
I have deposite fee nios noida sec 62 but nios fees is not receivedand my account has been debit fee 2043.23 date[protected] time 12:24:07 my hdfc atm end no.7514 and my further contact. [protected]@yahoo.Co.In (Mob) 0 [protected]
I payed an amount of a total of 2043.23 inr admission to the national institute of open schooling in noida, up, through the citrus pay. The total amount was paid in 2043.23 inr, which was the total amount to be paid. But the message of payment acknowledged by nios wasn't prompted so i made another payment which resulted in the same. Nios has not recieved either of the payment and it is believed that citrus pay still has the whole amount. I demand the whole amount of 2043.23 inr to be reverted back to my hdfc account or else i will make this a legal matter.

Citrus Payment Solutions customer support has been notified about the posted complaint.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jun 22, 2016

Verified Support

Dear Praveen,

We would like to inform you that the transaction se9lxi for 2043.23 INR is successful at our end and also the funds for the same has been remitted to the merchant.

In case of any issue or details regarding the transaction, we request you to get in touch with the merchant "NIOS" for the same.

For further assistance write us at support2citruspay.com

Regards,
Udit R
Citrus Support Team

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Address: New Delhi, Delhi, 110075

Website: www.nios.ac.in

I payed an amount of a total of 1516.1 inr to the national institute of open schooling in noida, UP, through the citrus pay. The total amount was paid in two transaction of approx 708.05 inr, which was the total amount to be paid. But the message of payment acknowledged by nios wasn't prompted so I made another payment which resulted in the same. NIOS has not recieved either of the payment and it is believed that citrus pay still has the whole amount. I demand the whole amount of 1516.1 inr to be reverted back to my hdfc account or else I will make this a legal matter.
[protected] and[protected] are the reference cheque numbers made payable from my hdfc account.
Thank you.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jun 21, 2016

Verified Support

Dear Karanjai,

We would like to inform you that the transaction wkn8db & 8cz8sv for 708.05 INR each are successful at our end and also the funds for the same has been remitted to the merchant "NIOS General V2".

In case, of any issue or details regarding the transaction, we request you to get in touch with the merchant "NIOS General V2" for the same.

Please find the contact details of the merchant in the below link.
Link: http://www.nos.org/contact-us.aspx
Toll Free:[protected]

Regards,
Udit R
Citrus Support Team

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Address: 560102

Website: www.nestaway.com

Citrus Pay
Transaction Date:[protected]
Transaction Description : IBP CITRUS P[protected]-2016

Description:
I paid a token amount of Rs 3000 to Nestaway from my UCO bank account.
I used Citrus gateway for this transaction. After i paid the amount, the website frooze and i did not get an acknoledgement that i have paid the amount from nestaway. But the same amount had been deducted from my bank account.
But nestaway did not get that amount in their account and the amount has been deducted from my account.
Kindly REFUND my account

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jun 20, 2016

Verified Support

Dear Rahul,

We are unable to track the transaction with the information provided by you. Request you to share the Citrus Transaction id to get the status checked.

Alternately you can also contact us at [protected]@citruspay.com

Regards,
Udit R
Citrus Support Team

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Address: Faridabad, Haryana, 121001

Website: citrus pay

On 1st june 2016 i filled my admission fee for dps school faridabad but the transaction failed.my money, a sum of 41000 was deducted but still is not reversed back to my account, although citrus claimed to reverse or give it within 4-7 days.[I paid through debit card]
i am requesting to reverse my money or refund it through a cheque
Contact details : [protected]@gmail.com.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jun 15, 2016

Verified Support

Dear Anand,

Please note that the transaction 574e7dfedd09d is successful at our end. Also, the funds for the same has been remitted to the merchant (Delhi Public School Faridabad).

In case you have not received any confirmation from their end, we request you to get in touch with the merchant.

Please find the contact details of the merchant in the link below.

www.dpsfsis.com

Regards,
Udit R
Citrus Payment Solutions

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A

Anand Maanyaa

from Delhi, Delhi

Jun 15, 2016

but sir u said it will be reversed

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M

MD Ubaid

from New Delhi, Delhi

Jun 22, 2016

Yesterday 21st June I paid 750 examination fee to NIOS through debit card and the payment got failed at last when I entered the 3D pin, however I got charged 767 rupees for the same.

Transaction description - VIN/CITRUS PAY-/[protected]/0

Regard
Mo Ubaid

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Address: New Delhi, Delhi, 110019

Website: www.makkhichoose.com

I was making the payment for my ticket but your webpage appeared and took 20 rupees. I want to know what is this website all about? How come I registered on your website? Please delete my account details from your database and return my money. Your customer care no. does not work. Contact me or else I will file a complaint.

Rohit Tiwari
Mob.[protected]

Citrus Payment Solutions customer support has been notified about the posted complaint.

Jun 14, 2016

Updated by rohittiwari135 Hello,
I already marked a complaint regarding which I got the call from a rep. He was asking for the card details to refund the amt though your website took all the details, when i did not provide the card details, he became very rude and started thretening to block the card (he would block Citibank card). pathetic...see i believe its not mendatory to povide d card details to get a refund...

rohit
[protected]

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jun 14, 2016

Verified Support

Hi Rohit,

We have addressed your concern on the mail sent by you, under the case number #00123066. Request you to revert for any more assistance.

Regards,
Udit R
Citrus Payment Solutions

Citrus Payment Solutions Complaints & Reviews

File a complaint to Citrus Payment Solutions

Citrus Payment Solutions reviews & complaints page 146

Amount deducted from bank but not deposit in favor of the party.

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Payment made rs.55000.00

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Airtel money

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Nios fee not deposited but my account is debit

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Transaction failure

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Payment not delivered

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Bill payment unsuccessful but payment deducted

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About online payment

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Reversal of deducted amount of rs. 11314.50/- (3771.50 x 3 times)

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Payment no update

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Non-credit of data recharge on mobile no.9674812080

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My payment for nios of i.rs 1711.50 date24-june-2016.

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Amount of rs 2468.85 deducted four times payment made only once

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Request for reversal of rs. 2766.45/= which was excess payment to fill up nios admission form

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Payment debited but undelivered

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Nios fee not receive but my account is dabit

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Amount not delivered

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NestAway

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Money not reversed

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Payment taken through the credit card

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