Citrus Payment Solutions Complaints & Reviews

I made a payment for ignou on[protected] via SBI bank debit card for re registration of my 2nd sem of BCA, payment has been deducted of amount Rs 5054 but the system showed internal error and i did not received any acknowledgement nor my student status was updated regarding the same. here are the details of said transaction:

student Name: Aadesh Saraf
Programme: BCA
mobile no. [protected]
email id: [protected]@gmail.com
transaction id:171R199786
control id:171R19978
amount: Rs 5054

Nov 17, 2016

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2016

Citrus Payment Solutions Customer Care's response Hi Aadesh,

We would like to inform you that the transaction 171R199786 for 5054.62 INR is successful at our end and also the funds for the same has been remitted to the merchant.

In case of any issue or details regarding the transaction, we request you to get in touch with the merchant "IGNOU" for the same.

For more help and assistance you can also write to us at [protected]@citruspay.com.

Regards,
Citrus Support Team

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S

streamlet surong

from Kolkata, West Bengal

Oct 19, 2016

Refund my money rs 47 which was unsuccessful, Info: INB/[protected]/CITRUS PAYMENT SOLUTIONS Txn ID:[protected], Date: 13/10/16 09:32, Bal: 47. Pay utility bills at Airtel Money app bit.ly/2a1p7zt

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M

manu86mech

Oct 24, 2016

I made an online advertisement in manorama on 16th Oct 2016. Also made payment through citrus for Rupees 14984/-. Today I checked with them and they told that payment is failed
Kindly check and do the needful for refund
Manu Kurian
+[protected]

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Address: 190001

Website: onlineadmission.ignou.ac.in/onlinerr

I made a payment for ignou on[protected] via j&k bank debit card for re registration of my 2nd sem of MCA, payment has been deducted of amount Rs 9098.32 but the system showed internal error and i did not received any acknowledgement nor my student status was updated regarding the same. here are the details of said transaction:

student Name: Iffat wazier
Programme: MCA
mobile no. [protected]
email id: [protected]@gmail.com
transaction id:171R192207
control id:171R192207
transaction no. (bank): PRCR[protected]
amount: Rs 9098.32

+1 photos

Nov 13, 2016

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 13, 2016

Citrus Payment Solutions Customer Care's response Hi Raja,

We would like to inform you that the transaction 171R192207 for 9098.32 INR is successful at our end and also the funds for the same has been remitted to the merchant.

In case of any issue or details regarding the transaction, we request you to get in touch with the merchant "IGNOU" for the same.

For more help and assistance you can also write to us at [protected]@citruspay.com.

Regards,
Citrus Support Team

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Address: 600082

Website: SPICINEMAS

Hi,
I have made a spicinemas movie ticket bookings on 7th october 2016;
First i have tried with my icici bank account and i did not receive a confirmation of payment; then i have tried immediately with my hdfc account for the same seat and my payment was successful and got the confirmation message; but i see 150 has been debited from my icici account too;
(Reversal needed) :
Transaction details

Reference id[protected]
Transaction typebill payments/shopping mall
Transaction date (Dd/mm/yyyy) 07/10/2016
Transaction amountinr 150.00
Remarkspgmib[protected]spi cinemas
Transaction statussuccess
Beneficiary/biller citrus payment solution

Nov 10, 2016

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2016

Citrus Payment Solutions Customer Care's response Hi Deepika,

We would like to inform you that the transaction "[protected]" for 150 INR was not successful at our end.

This might be an accidental debit. The same shall be refunded into your respective account within 3 to 5 working days (excluding Saturday/Sunday and public holidays).

Alternately for any more help or assistance required, You can mark us an email at [protected]@citruspay.com and our team will assist you right away.

Regards,
Citrus Support Team

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bunty1147

from Varanasi, Uttar Pradesh

Oct 27, 2016

My transaction of 306 has been cancel please refund me as soon as possible

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Address: Bangalore, Karnataka, 560039

Website: shopclues.com

Hi,

Again today happened for 660, as i was paying for one of the product on shopclues.com site actually from my account amount has been debited but that has not been credited to merchants from bank it was successfull. And the that citrus solutions said session timeout, could you please resolve this asap.

Actuallu when i selected the product from shopclues.com and after proceedd to pay i selected netbanking and payes 660 rs after that i selected my bank to want to pay from and after that it redirects through citrus and then to my bank after i enterd the amount and it was successfully done and debited from my account but after that suddenly citrus showed session expired and shopclues could not recive the money and says transaction failure, could you please work on this.

And also please let me know when i will get back my money.

+1 photos

Nov 5, 2016

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2016

Citrus Payment Solutions Customer Care's response Hi Latha,

Apologies for the name!

We would like to inform you that the transaction CTX[protected] for 660 INR was not successful at our end.

This might be an accidental debit. The same shall be refunded into your respective account within 3 to 5 working days (excluding Saturday/Sunday and public holidays).

Alternately for any more help or assistance required, You can mark us an email at [protected]@citruspay.com and our team will assist you right away.

Regards,
Citrus Support Team

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S

Shrinidhi Mahishi

from Bengaluru, Karnataka

Oct 24, 2016

Refund date:[protected].

Citrus Txn Id: CTX[protected].

Not yet received the refund from Goibibo.
It has been more than a month now but still no updates regarding this.

Please have this resolved asap.

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R

Rajendra Bose Sum

from Pipar, Rajasthan

Oct 24, 2016

AIIMS JODHPUR RAJ

staff nurse from

name bhwani singh

04-Oct[protected]Oct-2016) T
O TRANSFER
INB AIIMS Jodhpur [protected]IGAAALUBQ2 513.80
online payment
SBI NET BANKING

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Address: Bangalore, Karnataka, 560039

Website: shopclues.com

HI,

As I was paying for one of the shopping site actually from my account amount has been debited but that has not been credited to merxhants from bank it was successful after that citrus said session timeout, could you please resolve this ASAP.

Actuallu when I selected the product from shopclues.com and after proceedd to pay I selected netbanking and after that I selected my bank to want to pay from and after that it redirects through citrus and then to my bank after I enterd my money and it was successfully done and debited my account but after that suddenly citrus showed session expired and shoclues could nt recive the money and says transaction failure, could you please work on this.

Thanks

Nov 5, 2016

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2016

Citrus Payment Solutions Customer Care's response Hi Latha,

Your concern has been addressed over the email sent by you on 03/10/2016 under the case #00353058.

Do revert to the same in case of more help or assistance required.

Regards,
Citrus Support Team

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E

Everything On Web

from Delhi, Delhi

Oct 5, 2016

On 20th sept 2016 i was made a transaction of 4000/- INR through citrus but unfortunately my 1st transaction was failed but my money was debited from my a/c. and then i was called to my bank i.e axis bank, axis bank phone helper said me your transaction was made successfully,

please help me or refund my money
contact me :: [protected]

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Address: 641041

Website: www.essar.in

Sir i have booked a ticket on essar travels in the name of s.deepa on 02 10 2016 using my SBI debit card. and the payment of Rs.300 has been detucted from my SBI AC. but the screen was shown trnsaction failure. and the payment was not got throuh to essar travels. plese refun my debited amount immediatly. thank oyou.

essar_citrus txn no.[protected].

Nov 5, 2016

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2016

Citrus Payment Solutions Customer Care's response Hi Murli,

We would like to inform you that the transaction CTX[protected] for 300.00 INR is successful at our end and also the funds for the same has been remitted to the merchant.

In case of any issue or details regarding the transaction, we request you to get in touch with the merchant "Essaar Travels" for the same.

Regards,
Citrus Support Team

Oct 04, 2016

Updated by murali7434 sir actualy with the above complaint i have been debited two times in my SBI Ac .Rs.300. the second time i got the ticket from the metrchant. but the first time attempt failed and that money have not credited in my AC till date. please try to check abovet it sir.
thanking you

Verified Support

Oct 05, 2016

Citrus Payment Solutions Customer Care's response Hey Murli,

Would request you to mark us an email at [protected]@citruspay.com and the team will be able to assist you better.

Regards,
Citrus Support Team

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A

Agnese Clerita

from Mangalore, Karnataka

Oct 4, 2016

I'm Nayana Priyadarsiny, I was doing online purchase through voonik on 28/09/2016 qith net banking the amount was deducted through citrus but the order was not received. The transaction is CITRUSPAY-[protected]-CLIENTCODE. 6044 has been deducted. I want my money to be refunded as soon as possible

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Address: Kamrup Metropolitan, Assam, 781038

Website: www.citruspay.com

I have booked a ticket from Guwahati to Chennai on 10 September against Mrs. Manju Rani Talukdar. On 12 September payment of rs. 5341 was taken by citrus but the ticket was shown as failed. Next day I went to ICICI bank and I complaint against it and I emailed to your company and also goibibo but still I have not got any respond. And I have not got my refund back. My cell-[protected], [protected]

+1 photos

Nov 2, 2016

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Sep 23, 2016

Updated by Sahabuddin talukdar I have booked a ticket from Guwahati to Chennai on 10 September against Mrs. Manju Rani Talukdar. On 12 September payment of rs. 5341 was taken by citrus but the ticket was shown as failed. Next day I went to ICICI bank and I complaint against it and I emailed to your company and also goibibo but still I have not got any respond. And I have not got my refund back. My cell-[protected], [protected]

Verified Support

Oct 02, 2016

Citrus Payment Solutions Customer Care's response Hi Sahabuddin,

Apologies for the name!

We would like to inform you that the transaction CTX[protected] for 5341 INR was not successful at our end.

The amount for the same has been reversed from our end. The same shall be refunded within 7 to10 working days (excluding Saturday/Sunday and public holidays).

Alternately for any more help or assistance required, You can mark us an email at [protected]@citruspay.com and our team will assist you right away.

Regards,
Citrus Support Team

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Address: 620005

Website: www.airtel.in

Dear Sir/Madam,
I have made airtel online post paid bill payment on 21-09-16
Amount got deducted from PNB bank .payment successfully . Money deducted from my PNB BANK . But from airtel side they said money not reached them.
I have not received my money back for this transaction which was failed.

Details are mentioned below:

Bank : PNB
EXTERNAL REFERNCE NUMBER:[protected]
Ref id. : 74224256
Dated: 11 SEP 2016
Amount : Rs.933

Transaction failure number from airtel : 74224256

Kindly look on to the issue and resolve it asap.

Thanks
PERUMAL

Oct 24, 2016

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2016

Citrus Payment Solutions Customer Care's response Hi PERUMAL,

Apologies for the name!

We would like to inform you that the transaction[protected] for 933.34 INR was not successful at our end.

The amount for the same has been reversed from our end. The same shall be refunded within 3 to 5 working days (excluding Saturday/Sunday and public holidays).

Alternately for any more help or assistance required, You can mark us an email at [protected]@citruspay.com and our team will assist you right away.

Regards,
Citrus Support Team

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M

malavika nagarajan

from Hyderabad, Telangana

Sep 29, 2016

Booked a flight on GOIBIBO on SEPTEMBER 6th 2016 which has failed interms of booking but payment was made from my debit card.
GOIBIBO states that they didn't receive payment at their end.
I got a message from CITRUS stating that the amount will be refunded to my A/C within 10 days on SEPTEMBER 9th 2016, which is still pending

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Address: 500080

Hello citrus pay team, i have paid rs 500 on 20/09/2016 in the IST 2 pm for business.facebook account, amount was deducted from my account was not recieved by business.facebook, and i have money through canara bank net banking, its almost more than 24 hours and either amount has not been credited nor amount is not been recieved by my business facebook account, can you tel me where is my amount and its status,
for you to contact
[protected] is my contact number
[protected]@gmail.com is my mail id please give reply
and i am ready to give any kind of proofs to process my query thanku

Oct 24, 2016

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2016

Citrus Payment Solutions Customer Care's response Hi SRINIVASATHATHACHARI,

We would like to inform you that the transaction 0FB[protected]for 500.00 INR was not successful at our end.

The amount for the same has been reversed from our end. The same shall be refunded within 3 to 5 working days (excluding Saturday/Sunday and public holidays).

Alternately for any more help or assistance required, You can mark us an email at [protected]@citruspay.com and our team will assist you right away.

Regards,
Citrus Support Team

Verified Support

Sep 23, 2016

Citrus Payment Solutions Customer Care's response Hi Venkatapriya,

Apologies for the name!

We would like to inform you that the transaction 0FB[protected]for 500.00 INR was not successful at our end.

The amount for the same has been reversed from our end. The same shall be refunded within 3 to 5 working days (excluding Saturday/Sunday and public holidays).

Alternately for any more help or assistance required, You can mark us an email at [protected]@citruspay.com and our team will assist you right away.

Regards,
Citrus Support Team

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J

Jayaraj S Jai

from Coimbatore, Tamil Nadu

Sep 27, 2016

I recharged my mobile via Citrus payment- Rs46/- . Money was been deducted from my account but recharge was not done
my transaction Id is [protected]. Please help me to either refund me my amount or get the recharge done.

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Airtel mobile no [protected] recharge today canara bank net banking. amount debited in my account but not credited in my mobile number.amount recharges through canara bank account for net banking. amount less for my bank account.recharge amount Rs.150/- date 17/09/2016.please verify and rs.150/- credit in my mobile number.
thanks and regards.
R.SRINIVASATHATHACHARI
MOBILE NO; [protected]

Oct 21, 2016

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2016

Citrus Payment Solutions Customer Care's response Hi SRINIVASATHATHACHARI,

We would like to inform you that the transaction [protected] for 150.00 INR was not successful at our end.

The amount for the same has been reversed from our end. The same shall be refunded within 3 to 5 working days (excluding Saturday/Sunday and public holidays).

Alternately for any more help or assistance required, You can mark us an email at [protected]@citruspay.com and our team will assist you right away.

Regards,
Citrus Support Team

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R

Raviendran Raju

Sep 19, 2016

Hello sir,

Iam raviendran I booked room in pearl residency through stayzilla.com as guest
I got failed payment for some reason but my amount is got deduted in my account

I want to know whether my room is booked or not

or why amount deduted in my account

Airtel mobile recharge - Not credit in my mobile - Comment #2552497 - Image #0

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Address: 462003

Website: www.myntra. com

Hello Sir/Mam;

I have purchased some products from Myntra online shopping order number[protected] through net banking of my sbi account.I returned 3 products out of 4 products in which 2 products refunds of Rs 461.57 on dated 19/07/16 and 377.57 on 27/07/16 has been credited in my account but one product refund of Rs 377.57 is not credit in my account till date.So it is my humble request to you please check the transactions to sort out my problem.The screen shot of transaction query system of your payment gateway for my refund given by Myntra online shopping is been attached here; for the order number[protected] of Libas Women Green Printed Kurta .

Regards,
NITIN DESHBHRATAR

+3 photos

Oct 21, 2016

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2016

Citrus Payment Solutions Customer Care's response Hey NITIN,

Your concern has already been addressed in the email sent by you under the case number #00321074. Request you to revert to the same for more help or assistance.

Thanks,
Citrus Support Team

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M

mumohanraj

from Chennai, Tamil Nadu

Sep 29, 2016

I booked Flight ticket today morning, Amount has deducted, but Transaction has failed like this has displayed.(Ref HFAMPN_[protected]) and ticket is not come yet.Transaction info: INB/[protected]/CITRUS PAYMENT SOLUTIONS P. Kindly inform the status and refund back. This the story, do the needful and donot say too short.

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L

LittlebitKeylee

Oct 21, 2020

I have 4 charges made last night on my account for something I didn't order. They tried to charge me $36.86 for something I didn't order and I don't even live in India. I have always lived in the US and never left the US never even traveled outside the states. I don't order from anywhere unless it is Amazon, or Walmart cause I can always know where my money is going and I always get a tracking number for what I order so I trust Amazon.com and Walmart.com for ordering online only.

I couldn't get my refund from myntra online shopping - Comment #3751792 - Image #0

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LittlebitKeylee's reply, Oct 21, 2020

But only 1 was from you guys

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Address: Anand, Gujarat, 388001

I paid my bill via citrus payment, transaction failed, but money deduct, today 8 days of deduction, still not payment refund.my order no. is [protected], and my order time is sep 6, 2016. at the time 4:23:33 pm.
merchant site, charotargas.com. my name mumtaj ikbal banglawala.its very urgent to receive. if i receiv back then i can pay to it again.

Oct 18, 2016

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2016

Citrus Payment Solutions Customer Care's response Hi Uvesh,

We would like to inform you that the transaction [protected] for 408.00 INR is successful at our end and also the funds for the same has been remitted to the merchant.

In case of any issue or details regarding the transaction, we request you to get in touch with the merchant "Charotar Gas Sahakari Mandali Ltd" for the same.

Regards,
Citrus Support Team

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Address: 625006

I had paid my Broadband bill through my Canara Bank account. It used CitrusPay to transact and I received a SMS that money had been deducted and the bill was not also paid.It displayed that it has an internal error. I need my money back and let the bill be paid.Since, it is a huge amount of about Rs.2600, I have no way except complaing or filing an issue.

+1 photos

Oct 18, 2016

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Sep 14, 2016

Updated by கண்மணி ராஜா My transaction id is CITRUSPAY-[protected]-CLIENTC
ODE.

Verified Support

Sep 16, 2016

Citrus Payment Solutions Customer Care's response Hi,

We would like to inform you that the transaction [protected] for 2595.74 INR was not successful at our end.

The amount for the same has been reversed from our end. The same shall be refunded within 3 to 5 working days (excluding Saturday/Sunday and public holidays).

Alternately for any more help or assistance required, You can mark us an email at [protected]@citruspay.com and our team will assist you right away.

Regards,
Citrus Support Team

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Address: Mumbai City, Maharashtra, 400052

Website: www.citruspay.com/sundirect

When i tried to recharge sun direct using sbi net banking the transaction failed but in account the amount has been deducted
The sbi transaction no is [protected]ig0crhbcy6
Kindly help me to get the amount back, and also i want to mention this always happens particularly while online recharge of sundirect via citrus payment, when the company, citrus fails to transfer the amount it has to refund, but citrus never does, so many dirty experiences with citrus payment solution...

May 9, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2016

Citrus Payment Solutions Customer Care's response Hi PUGAZENTHI R.S,

We would like to inform you that the transaction[protected]for 385.00 INR is successful at our end and also the funds for the same has been remitted to the merchant.

In case of any issue or details regarding the transaction, we request you to get in touch with the merchant "SUN DIRECT DTH" for the same.

Regards,
Citrus Support Team

Sep 14, 2016

any1990's response pls secure my payment

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V

vijaysri ram

from Tiruchirappalli, Tamil Nadu

Sep 13, 2016

Dear sir,
I pay my Airtel dth bill customer ID is [protected] through canara bank internet banking, amount can debited from my bank account but i didn't received bill and payment did not success. my bank transaction ID is CITRUSPAY-[protected]-CLIENTCODE
thankyou
with regards
Raghulnivas
[protected]

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A

any1990

from Patna, Bihar

Sep 15, 2016

Dear sir this time I am paid 2400 rs of national institute of open schooling but my payment not show in form
My bank transaction no is this [protected]IG0CRZJDX1 and my account no is –[protected] sbi

And today is last date of my form pls paid my payment immediately in nios board office

The amount transaction is failed - Comment #2549861 - Image #0

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S

Suresh Bommidisetti

from Delhi, Delhi

Sep 15, 2016

Sir this is Suresh bommidisetti I was register irctc for prepaid card and pay money on online please give card status and my email id [protected]@yahoo.com

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Address: Dehradun, Uttarakhand

Website: Citrus payment solution

TxnID- [protected]
Payment Type- CREDIT/DEBIT/NETBANKING
Amount- 4900
PGTXNID- [protected]
DATE- 8/30/2016
TIME- 1:05:48PM

This is ravina uniyal. My fee doesn't get submitted in ignou university but the amount is deducted on the same day and time. I have mentioned all the required information above please answer me back as fast as u can. It's the 10th day after I submitted the fee neither I got the amount back in my account nor it was submitted in the ignou university. Please resolve it fast.

Oct 10, 2016

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2016

Citrus Payment Solutions Customer Care's response Dear Ravina,

We would like to inform you that the transaction CTX[protected] for 4953.53 INR was not successful at our end.

Please note that we have not received the funds at our end. If in case of any deduction the same shall be refunded within 7 to 10 working days (excluding Saturday/Sunday and public holidays).

Alternately for any more help or assistance required, request you to contact your respective bank and they will only be able to assist regarding the status of the same.

Regards,
Citrus Support Team

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R

Ravina uniyal

from Allahabad, Uttar Pradesh

Sep 9, 2016

Bank passbook entry has shown that the money is deducted...plz its kindly request to u to make me out from this problem...because of this payment, my registration is showing unsuccessful in registration status of ignou university...and due to this payment issue its creating problem in my admission...because they haven't got admission fee...neither I have got amount back...so plz solve it fast...

Payment not successful - Comment #2544787 - Image #0

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S

sarvankumar1990

from Patna, Bihar

Sep 15, 2016

Date[protected]
form refrence no- A[protected](nious board)
dear sir i was paid 2400 rs in nios board patna bihar my amount deduduction my account but not transffferd in nious board my account of state bank of indi a and ac number is-[protected]
pls repair my balance or refund my amount my account

Payment not successful - Comment #2549850 - Image #0

Payment not successful - Comment #2549850 - Image #1

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Address: 600118

Website: CITRUSPAY

I made a online payment to Star Health Insurance from my ICICI savings account on 26th August 2016. Amount to be paid was 9631/- whereas during online payment i have tried thrice, since myself and Star Health team did not receive payment receipt confirmation.

Amount paid - 9631/-
Excess Amount debited from account was - 9631 x 2 = 19262/-

Contacted both Star Health Online team and my ICICI customer care team, there is no clarity on where my amount got held up.

They are suspecting that payment got held in citrus payment gate due to some technical error. Requesting your support on resolving this issue.

Oct 9, 2016

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2016

Citrus Payment Solutions Customer Care's response Hey Thanshu,

Your concern has already been addressed in the email sent by you under the case number #00304438. Request you to revert to the same for more help or assistance.

Thanks,
Citrus Support Team

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Address: Gurgaon, Haryana

Website: www.goindigo.in

I had made an online transaction while booking an Indigo flight on 7th August 2016, the transaction failed but the money was deducted from my account and till now it has not been refunded back. I am constantly in touch with the support team through mail but all they say is to be patient. Its been so many days still the money has not been refunded. Please do look into the matter and do the process of refunding my money back.
Here are the details :
General
Transaction TypeSale
StatusFail
Date[protected]:52:07
Merchant Txn Id47fcc3ee4d85785fc4fede46c6e2
Citrus Txn IdCTX[protected]
Last Modified[protected]:53:12
Amount8713.00 INR
Merchant Name IndiGo

+1 photos

May 9, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2016

Citrus Payment Solutions Customer Care's response Dear Senjuti,

We would like to inform you that the transaction CTX[protected] for 68713.00 INR was not successful at our end.

Please note that we have not received the funds at our end. If in case of any deduction the same shall be refunded within 7 to 10 working days (excluding Saturday/Sunday and public holidays).

Alternately for any more help or assistance required, you can contact us at [protected]@citruspay.com along with the updated statement from the date of deduction till the present.

Regards,
Citrus Support Team

Aug 29, 2016

Updated by Senjuti_Mishra Well I gave you a screenshot where it clearly shows that the money has been deducted and even I got a message from the bank that it has been deducted..please check again and I have already sent the updated statement from the date of deduction till the present last week only to your support team but I didnt get reply from your end as such.

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Address: 560027

Website: www.coursera.org

I had made a payment to coursera for a course via citrus payments on my SBI account. The payment is reflected on the SBI netbanking site but I haven't got a confirmation of payment from coursera. Can you please look into this matter?

my name: Cletus Trevor Sequeira
my email id: cletus.[protected]@gmail.com
no: [protected]

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Address: Gwalior, Madhya Pradesh, 474001

Website: www.greatebazzar.com

I purchased lenovo vibe k5note, site greatebazzar.com amount will be deduct my credit card but order is cancelled not refund my money for my account so please cheque status and refund my money for my account

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tcjoseph Tcjoseph

from Ernakulam, Kerala

Aug 30, 2016

The refund of Rs.1608.00 made by Malayala Manorama, Kochin office on 22nd August is not so far received for credit of my account. Please check and refund immediately. The transaction copy of refund attached

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Hi, I need to know the reason for the money withdrawal from my account (Acc.No: [protected]) in HDFC Bank on June 7th. On that day, Rs.960 has been debited from my account by CITRUS PAYMENT SOLUTIONS PRIVATE LTD without any notification. I have contacted my bank executives and they have no idea regarding the debit and they advised me to contact Citrus Payment for further clarifications. So could you please tell me the reason for this withdrawal. And I request you to refund back Rs.960 to my Account asap.

Sep 22, 2016

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2016

Citrus Payment Solutions Customer Care's response Hey Chrishley,

Please note that we are unable to locate any transaction or recovery with the information shared by you. Hence, request you to send us the transaction details along with the updated bank statement from which the amount has been deducted on [protected]@citruspay.com

Once we receive the details, we would be glad to assist you.

Thanks,
Citrus Support Team

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Mohan sai

from Jodhpur, Rajasthan

Sep 12, 2016

Citrus Payment Solutions — Recharge not done & payment deducted from bank

Dear sir,
I was recharge in my no. [protected] on dated[protected] . & also payment has been deducted from bank . but recharge was not done.

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