Club Factory Complaints & Reviews

I had placed order for nearly 2500.00 on 02.feb.2018. Till now i hsve mot received any details...properly ...that cudomer sevice phone number would never ring and the chat msg vomplsint will be answered in their vonvient time as per delhivery webdite the shipment has reached delhi customs. But till now no one knows the whereabouts of the shipment. Why there is a delay in clearing the parcel .no one is answering. When i asked them to give me the clearing agent contact nimver. No one gives. Why there us a delay no one knows. Infact tbey confuse thd customer ghet thd parcel has not left from china. Technically when i ask them question they somehow try to mislead. Both the service is horrible.. i need my parcel...can some one look into this n help.

Horrible, horrible customer service, i am so disappointed with this application.
1. Your shipment takes ages to come.
2. Customer service agents are really useless, they seem to be so lost and don't reply to every question you ask.
Don't even understand your question. Not sure if they are qualified or not.
3. Forget about getting someone on call because no1 will answer your calls. (Like never). It's impossible to call because there is no contact number and what they have says the mailbox is full.
4. The items were missing from my order and i have no idea on how to contact them.
And when i try explaining this to the customer service agents.. God bless.. They ask me to rate them.
I wish i could rate them in negative. I hope this application doesn't exists cos it's just eating your money and nothing else.

Overall the worst app, worst service and would never recommend this to anyone.. not even my enemy

I have ordered one shirt and ear phone. It has been placed on 1st february 2108 and it has to deliver om 19th february 2018. But till date i have not received my parcel. My money ks already debited on akshay shelwade account. So i request please resolve my query as soon as possible. I am having an important meeting in next week before that i need mu parcel.

I ordered a jacket from club factory website. So13069983 this is my order no. I paid total amount rs. 630. But the product quality is very poor and its size to not fit me. Then i create return request but not create on my account due to syteam problem. There after i told to club factory website support centre to create return request but they not create and they take courier charge both side but not create refund

I have ordered two pair of shoes on 1 feb 2018 of order no. So13252484 and do the total payment of rs.1843 for both pair with shipping charge also but you send only one pair of shoes.
I only get one pair of shoes the remaining item is not delivered yet the item no. Is[protected]n.
Tracking no.[protected].
Please send the shoes or refund the money as soon as possible.

I ordered 4 products on dec 19th. Received the order on 1st january. I have informed them that day only that 1 product (Shoes were missing) which was most expensive of all. They have asked to send me pictures on weighing scale, have shared that too. It's been more than 2 months. Nothing has been done yet. They always reply that we are working on this. That's it. Very pathetic way of solving customer issues.

(Order no. So[protected]

Regards,
Rakhi
[protected]
Dwarka delhi

I'm sahana from chennai, i ordered shoes from your club factory now i'm not interested in buying it from your website after seeing the comments, to be honest. This is order id 201802202324311424370.
Please consider the issue. I have also paid for the product. Please do cancel the order and refine the money to my account. My account details are kvb acc. No. [protected]
Velapanchavadi branch

Order details not showing and can't return my order
I have placed an order on club factory, they have debited the amount since then there is no show from them not even through sms nor through mail.

Order delivered but products is not satisfactory at all. I want to return my all order. And one item is missing. And when i click for return there is no order details.

They don't have any contact no. Mentioned on any of reference pages, its difficult to contact them, you can only write a mail on [protected]@fromfactory. Club whereby the auto generated reply comes.

I am really helpless i think my money has gone in vain, its a bogus website please don't install the said website.

Please help me out.

Order no- SO13443981, I ordered some items Feb 5th

Your tracking details not up to date... I have an account in your factory...i
My name is K Lakshmi madhavi.i ordered some accessories in your store...
You are not responded or not receive our calls through customer care centre...will you delivery my orders as early as possible...I will order some more items in your store

My complain is for club factory regarding my shipment which i recieved today. . Since I have Orderd four items...a tshirt, bag, pant and denim jacket ...order no:SO13308371 ..out of four i have received only one item that is tshirt... WHEN WILL I RECIEVE REST OF ITEMS?please do let me know.. You can email me at:[protected]@gmail.com or call me at [protected]

I had placed my order at club factory on 01st feb 2018 and also paid for the same. Having said this i am yet to receive my order. On checking the website for tracking my order it reads "processing estimated delivery date: february 19th". Today is the 20th and yet no sign of my order. Can you urgently revert on my order status please and confirm by when will i receice my order. Order no so13261571

This is very bad and worst experience with club factory i have order 3 bag sets and 3 make up bags and one bracelets but i did not receive the full order 1 bag set is missing although i have paid for full. Also i have shared screenshot of the products to your customer support as well but could not get any response from them. I am not requesting you this time i am warning you deliver my products asap otherwise we will not wait for your replies and reverts we will file case against your frauds and making fool of customers. As per complaint record i think i have enough supporters to suffer your company.

Kindly deliver the product asap and close your cheap and worst app/ company as well.

Hi team,

Your app shows that the order is has been shipped to gati but they say that the tracking number is incorrect. Could you please help me in tracking the same. Estimated delivery was 19th feb and i have not received it yet.
Request you to provide me with the proper tracking details or customer care number with which i can go ahead and track the order.
Order number is so13265961.

I placed an order with club factory (Which i regret now) on 4 feb with 3 items in it. Yesterday i received my parcel with only one item. Other 2 items are :
(1) fat mm cartoon casual loose t-shirt
(2) fall large black white striped blouse
I called on that customer care number in india and they were asking my card details. But i already have read complaints where those people cheated and withdrew money from their accounts so i didnt provide them my card details.
Now i request you to kindly send me those remaining items. Or contact me on my phone (You must be having it in your system erp).

My order id is so13183742. I placed my order on 30th january 2018. I have received my order on 17 feb. 2018 but it’s not complete. I have paid rs. 1926.47. I have received items worth rs 1606. I request them to please give my full order. The order was done by the mail id [protected]@gmail.com. Please send me my complete order or refund my money back.
Hamid ali

My order no is SO13275199.i have order on and made payment also on[protected]. I have received confirmation also that it will be delivered in 19th feb 2018 but I have not received the same, infact the shipping courier number which you have given is also incorrect. I have called GATI your courier partner, they are telling that no such number exist in their system.

When will I receive my courier, I have paid 3350 by Paytm.

Request you to please check and revert

Please provide me with the update as d customer care number are not reachable so pls tell me wen my order will be delivered??as it is not giving any update neither I can check my status as it is showing d phone suffix doesn't match with the order number... please provide the order soon nd provide me with the status ...and please provide me email-id nd phone number of complaint

Hi,
I have order some product from club factory, after place order they showed me that 2 product is out of stuck . I have received my order but i haven't received my money . My Refund Id : SOR[protected], Its been 20 days now, please look into my concern and make my refund i really need my money back .

Thanks
Sharmistha Kundu
Order number - SO13262798
Related Product - Loose knitting cotton tank top
Refund Amount - 957.75

I have placed an order of 5 Items on 05/02/02018. I received only 1 item out of 4. I also had a conversation with your customer care executive (Raj Aryan from west Bengal) regarding the issue. He is asking card no for the refund of those 4 items which i did not received.

As per my knowledge asking card no from the customer is sevior offence.Please look into the matter and solve on priority basis. Deliver my full order or refund me rest amount with in 24 hrs.

Order No :- SO13436382

I had ordered some product from your club factory. I want to return the same due to defective piece. I call on your customer care no.[protected]. He assured me that the company will return the money and asked my credit card number by which i have made the prior payment. Thereafter he asked me the otp number received by me, which i told him. Thereafter he wanted to know my cvv number, which i did not tell him. Then i received a message that amount of rs.9520/- was spent at pay zapp wallet, which i did not use. It is therefore requested that the abovesaid amount refund to me and action be taken against the executive of aforesaid number. My contact no.[protected] and e-mail id is [protected]@gmail.com.