Club Factory Complaints & Reviews

Address: Rangareddy, Andhra Pradesh, 500005

I ordered 3 shoes total amount of 2609.43 rupees. My order number is so13773767. I ordered it on 2 weeks ago. I paid this amount through paytm. Till now i didn't receive any single shoe from you. And today when i check the status it shows me expired. If you guys don't want to deliver my order please kindly refund my amount my paytm number is [protected]. Thank you.

+1 photos

Apr 8, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2018

Club Factory Customer Care's response Dear, please tell us your paid order in your account, SO13773767 is an unpaid order since we can not find it.
Or you can directly tell us your registered e-mail id, then we can check it for you.

Verified Support

Mar 05, 2018

Club Factory Customer Care's response Dear, we have checked that your payment was failed according to paytm, so it will be automatically refunded to your side within 7-14 days if it has been deducted. Thank you.

Verified Support

Mar 05, 2018

Club Factory Customer Care's response Please try to re-star us for 5. Thank you.

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L

laddu6600

from Hyderabad, Telangana

Aug 19, 2019

I haven't received my order till now, which was purchased on July 16 today its August 19 the SO Number is
Order :- SO[protected]

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

I ordered a bluetooth sunglasses from club factory but it came without a usb charging cable and also it was not turning on. For the first 2 days they ask for the pictures i gave them pictures. Now also they asked some videos. After spending lot of time on uploading videos on google drive i sent them no also they are asking for some pictures and they are not giving me a refund continuously they are saying me to be patient how can i so be patient with refund for a costly product.

Apr 5, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2018

Club Factory Customer Care's response Dear, please send your order number and the item video to our [protected]@epiclouds.net
Then we can check it for you and make a compensation for you.
Please try to re-star us for 5. Thank you.

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Address: 411048

Website: Club Factory

I had placed an order for a handbag (Order no. So[protected] on january 31, 2018. The estimated delivery date was february 18. I have already paid for the product online.

It has been over a month, and i still haven't received it!!!

Please inform me of the status asap.

There's been no intimation or update from the website.

This has, by far, been the worst experience i've had with an e-commerce website.

Very poor service!!

Apr 3, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Mar 03, 2018

Club Factory Customer Care's response Dear, we are so sorry for this issue. The item in your order is out of stock, though we have tried our best to restock it. And the related refunds will be done to your original payment method. Sorry again for the trouble. You are more than welcome to place a new order with similar items with us. And we will urge them. Thanks for your understanding.

Verified Support

Mar 03, 2018

Club Factory Customer Care's response And please try to re-star 5, have a nice day.

Mar 04, 2018

Updated by shopaholictillidie What is the procedure for processing the refund? Within how many days can I expect to get my money back?

Also, what sort of service is this? The item has been out of stock, and you've been sitting on this for over a month!! You demand money upfront but don't even bother to notify the customer of the status?

So, if I had'nt raised a complaint, would you have just taken my money and let this have gone unnoticed???? This is the most bizzare shopping website I've come across.

Request you to expedite the refund process, at the earliest. Hope, atleast, this won't take another month and a half.

Mar 07, 2018

Updated by shopaholictillidie When can I expect a response to my query?

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S

shopaholictillidie

from Mumbai, Maharashtra

Mar 4, 2018

What is the procedure for processing the refund? Within how many days can I expect to get my money back?

Also, what sort of service is this? The item has been out of stock, and you've been sitting on this for over a month!! You demand money upfront but don't even bother to notify the customer of the status?

So, if I had'nt raised a complaint, would you have just taken my money and let this have gone unnoticed???? This is the most bizzare shopping website I've come across.

Request you to expedite the refund process, at the earliest. Hope, atleast, this won't take another month and a half.

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J

Jhhijj

May 22, 2020

What the heck is this
You asked for online payment only and you haven't submitted my order yet ... POOR SERVICE
it's been 15 days
Seriously damn

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Address: New Delhi, Delhi

Myself kajal chauhan, i had processed order but company has denied to process the order. Someone has asked for card detail and now additional 18975 rs has been debited from my card.

Trying to call customer care but no one is processing the request.
Order no : so14027465

Company contact no : [protected]
Person name : rohit verma
Soid: [protected]

Apr 3, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Mar 02, 2018

Club Factory Customer Care's response Dear, do not trust any other numbers from other sites and please noted that club factory never asks personal bank information from customers.
Sorry for the delay in preparation, your order will be shipped when all items are ready.
Please try to re-star us for 5. Thank you.

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Address: 560032

Website: Club Factory

I have waited for one month for the product and these club factory ppl have sent a mail stating refund.!!! But i need the product..!!! I need it definitely.!! I don’t want the refund..!!! These ppl take money from indians and rotate the money and will never send the product..!!! Pls ban the official site in india.!!! These chinese need a change.!!! I guess consumer court is taking bribe for these kinda companies to support them..!!!

+1 photos

Apr 3, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Mar 02, 2018

Club Factory Customer Care's response Dear, sorry for your trouble, but one item Smart Watch was out of stock from your order SO13869584, so we will refund the amount to your original payment channel within 7-15 days and the rest item has been shipped today. You will receive it within 6-9 days.
So you can place a new order next time to get that smart watch when it gets restocked.
Please try to re-star us for 5. Thank you.

Verified Support

Mar 02, 2018

Club Factory Customer Care's response Dear, please do not worry, we already send your parcel to the shipping agent. It is in transit to India and in customs clearance now. So there is no tracking information update. The tracking information will be updated after the parcel arrive at India, so please track it after 3-5 days. Hope you can understand and be patiently. And we will urge them. But for watch, the item in your order is out of stock, though we have tried our best to restock it. And the related refunds will be done to your original payment method. Normally you will receive it in 8-20 days. Sorry again for the trouble. You are more than welcome to place a new order with similar items with us. Thanks for your understanding.Have a nice day.
And please re-star 5, thanks.

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I purchased few items from club factory last month but due to some quality complaint, i had to return them. (Order no - so[protected]. After returning the purchased items, my refund request was accepted and money was to be credited in my account within 10 days. They offered a paytm transaction id ([protected]) to contact paytm customer service with the details of my transaction. I mailed club factory regarding the refund issue but there was no response. There has been no response from paytm either.

Apr 3, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Mar 02, 2018

Club Factory Customer Care's response Dear, the refund of your returning items has been done to your INDIAN BANK card with last 4 numbers 1727 on 17th Feb. Kindly check it.
Please try to re-star us for 5. Thank you.

Verified Support

Mar 02, 2018

Club Factory Customer Care's response Dear, sorry for this issue. After checking with our financial dept., your refund has been done on[protected] and it should have been settled in your XXXXXX1727 bank account. Here is the refund report for your reference. Please pay attention to your bank account activities. If you have not received the refund, please wait for several days more and kindly check and confirm with your bank or paytm by the transaction ID: [protected]. Thank you so much. If the problem has been solved, please give a 5-star comment here. You support really means a lot to us. Thanks for your support.

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Address: Thane, Maharashtra, 401404

Website: www.clubfactory.com online shopping

I haven't received my Refundable amount yet.I have ordered my product on 17th of feb and cancelled it within 3 days as i was not available on the product delievery date. Its been 13 days from now i haven't recieved my refundable amount.
The order No : S[protected].
The club factory application is showing that the amount is refunded. but its not reflecting on my bank account..

Please do the needful

+1 photos

Apr 3, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Mar 02, 2018

Club Factory Customer Care's response Dear, your refund has already been issued. The refund has been finished by our side, and it is the bank’s turn to process it. Normally they need 5-15 working days. Please pay attention to your account activities. Your patience is highly appreciated. Please don't worry, we know your mood and your money won't lost. And we will urge them.
Please re-star 5, thanks.

Verified Support

Mar 02, 2018

Club Factory Customer Care's response Dear, your refund has already been issued on[protected]. The refund has been finished by our side, and it is the bank’s turn to process it. Normally they need 5-10 working days. Please Wait for several days more and pay attention to your account activities. You can also check it with your paytm or bank by the transaction ID: [protected]. Your patience is highly appreciated. If the problem has been solved, please make a 5-star comment here. Your support really means a lot to us. Thanks for your support.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear club factory team,

I placed an order with you and then i returned the order in 7 days of receiving it.
My order number is so11399523, and my refund id is sor[protected].
My refund issued on 30. January 2018 but i have not received the refund amount till now.
It has been more than 1 Monthnow. And there is no news for my refund.
Request you to kindly look into it and refund my money as soon as possible.

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Address: New Delhi, Delhi, +91

I have placed a order on 20th feb, 2018 and the tracking status is showing that "part of your order from factories is delayed". It's been a 11 days now but the product didn't dispatched till the date. Please do the needful in this regard and update me about my product. Also, please give me an actual date for delivery so that i could see my order details.

Apr 3, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Feb 23, 2018

Manu Rohit's response What is estimated date for parcel of above order no

Verified Support

Mar 01, 2018

Club Factory Customer Care's response Dear, your order SO14013815 is under preparation, and it will be shipped when your items are ready.
So you might receive it around 10th March.
Please try to re-star us for 5. Thank you.

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M

Manu Rohit

from Mumbai, Maharashtra

Mar 1, 2018

Please give me a docket number of order no:-SO[protected]Guest no :-3832c723d1934e5a8df035b585ee4001),

What is estimated date for parcel of above order no

Thanks,
Manu Rohit

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S

Sumedhabhatia489

from Gurgaon, Haryana

Mar 3, 2018

Hi Club Factory team, im from delhi, i placed my order Number : SO13653613, I placed this order on 12 feb 2018, the estimated date of arrival was on 02nd March 2018, but till now order not received and neither any intimation on app for delivery date, i already paid the amount, please advise when will i get my order delivered.

Please advise asap. its humble request
Thanks
Sumedha

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S

Sayani15

from Kolkata, West Bengal

Oct 2, 2019

Hey, I placed my order on 12th September, 2019 and the estimated delivery date which was shown to me was 30th September, 2019.But now it is 2nd Oct, 2019 and I haven't received my order.My order is delayed.The product didn't dispatched till the date.My order number is SO[protected]. Please kindly do the needful in this regard and update me the actual date for delivery. The tracking status has stopped showing me any informations from last 12days.Please do something.
Please advise as soon as possible, it's my humble request to you.

Thanku,
Sayani.

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A

AISHWARYA NAGANATHAN

from Mumbai, Maharashtra

Oct 7, 2019

I have placed my order on Sep 12 2019 till now I didn't receive my order. Please mention and update the actual delivery date. It's a request. I have already paid the amt. So kindly update the delivery date

delay in delivery for order so14013815 - Comment #3553008 - Image #0

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Address: EC3R 8DT

Website: Club Factory

I have orderd some stuffs from. Your website on 19th feb expecting it to be delivered within 8 to 10 days (Approx 15 days). I received an email yesterday stating one of rhe shoe size is unavailable so they refunding its amount within 5 to 7 days. Please clear some issues:

1. If you dont have the stock then why do you take the order and also grab the amount for it asap??
2. On top of that inform the customer after 10 days regarding its unavailability. Do ypu treat ypur customer for granted??
3. When the hell will i receive my remaining order and tge balance refund??

I am really pissed off with your services and would like a refund asap and would definetely refrain myself from ordering from your app or website in future. Its horrible service and you guys dont care a damn for the inconvenience cause to the customer.

Apr 3, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2018

Club Factory Customer Care's response Dear, please tell us your order number so that we can check it for you. Thanks.

Mar 01, 2018

Updated by Anvita Poonam My order no is SO13823740. please ensure i receive my order or refund before 15th March 2018 as i will be leaving for india.

Verified Support

Mar 02, 2018

Club Factory Customer Care's response Dear, sorry that BAG[protected]N and SLO[protected]N were out of stock, so we have refunded the amount to your original payment card. The rest item has been shipped on the way, so don't worry, surely you will receive it before 15th March. Thank you.

Mar 02, 2018

Updated by Anvita Poonam Can anyone please help me find out what product is being delieverd to me in the given below shipment. I ordered 1 shoe which is not available, 1 passport wallet which unavailable, and 1 leather purse which in the above coments are also unavailable. So i am dying to find out the best companies delievery and operational process as to what are they sending me in ths shipment. I suppose an empty box and i should track it with full dedication. also i suppose i should stop expecting my refund amount from you guys becoz who knows i might get peanuts instead of all the amount.

Its very good incredible online company i am damn impressed.

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A

Ashakumr

from Duliagaon, Assam

Mar 1, 2018

This is second times i am not receiving my Two Products SO1288713, SO9716086, if club Factory of India is not refund or sending my products, i will sue against this wed site. it is not easy.

Ashakumar sh
Imphal Manipur

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A

Ammu Gowri

from Bengaluru, Karnataka

Mar 1, 2018

We have placed an a order for few accessories on 14th of Feb, 2018.its been 9 days and we haven't received anything. Can u please help us by making the process a little faster??

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A

Aashiq Qureshi

from Mumbai, Maharashtra

Mar 1, 2018

Order kiya kuch aaya kuch return karra hu to processing ek month se aage hi nhi badh rahi hai customer care no b nhi hai koi lagg b raha hai to its not mybusiness bol rahe hai.
what i do please help me out

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R

Rasika Pachare

from Nashik, Maharashtra

Mar 1, 2018

My order number: SO14098911 The order say its not placed but i have done net banking and my money is deducted, but order isnt placed. Please check and let me know about the same

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M

Manasi Narale

from Karad, Maharashtra

Mar 1, 2018

I ordered products payment done 2times
It is above 2000rs
Didn't get free shipping
Please add 2 transaction & give free delivery

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Why my order is always reseducled... Before it was not shipped and now when it is shipped now you all guys are just delaying it... I don't know if you people doesn't want to dispatch the things than why u take any order the service is so poor i paid for my order u people are neither refunding my money neither giving my parcel why the hell u guys r doing this??? Please provide with the latest update or just refund my money

Apr 1, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2018

Club Factory Customer Care's response Dear, please tell us your order number so that we can check it for you. Thanks.

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I

Isha 1

from Noida, Uttar Pradesh

Mar 1, 2018

I ordered 9 products on 28th January, 2018 and till today 23rd February, i have not received my products but the status is showing as delivered, though i haven't received the product.

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K

Kshatriya Kapil Singh Lodhi

from Sausar, Madhya Pradesh

Mar 1, 2018

Tracking problem

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J

Janvi Kunku

from Darbhanga, Bihar

Mar 1, 2018

I ordered 2 things. One bottle and one bag but I just received the bottle where's my bag.. And when I will receive it

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M

Mani Baruah

from Raha, Assam

Mar 1, 2018

My order number SO13197237 has not been delivered and I've not received the refunded money club factory is a fr
aud. They are not even replying to my messages and emails I don't know if I'll get my money back very unsure

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ᰀ

ᰀᰧᰌᰬ ᰛᰨᰵᰕᰧᰳ ᰜᰬᰱᰗᰦ

from Paravur, Kerala

Mar 1, 2018

This was my first time order from club factory . I trust because my friend said . after I have order didn't receive my product but delivery was conform this is really not good I will complaint if I didn't receive my product .. No matter what I need my product or else I will do

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Hi, I have ordered a black color handbag of 4 items along with that worth rupees 604 a week before. i didn't receive that item yet and no order number i received while booking that order. kindly update the status. it is very worse of not even getting an order number as well as no updates on the deliverables. make sure atleast that you are updating on this compliant.

May 16, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2018

Club Factory Customer Care's response Dear, please tell us your order number so that we can check it for you. Thanks.

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Website: m.clubfactory.com

In this order i have order one "beaded ankle paragraphs with wedges" priced at inr 1307.00 which i applied for refund and send the project through ems speed post with tracking no "ek[protected]in", the product was received by warehouse on 3rd feb'18 by warehouse, club factory team has refunded inr 588 for some different product. It's been more than month i am continously following up with these people, its really frustrating to each and every day ping support team when they are not willing to understand the issue. Needs your intervention in this case.

Apr 3, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2018

Club Factory Customer Care's response Dear, sorry for your trouble, from our returning center, they informed that only Women's Casual Martin Boots received, but not Beaded Ankle Paragraphs With Wedge Sandals Shoes.
But don't worry, we will inform them to check again in your parcel, and make the correct amount refund to your side after confirmation.
Please try to re-star us for 5. Thank you.

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N

Nikita0607

from Chennai, Tamil Nadu

Feb 28, 2018

your Customer care number has deducted Rs.10000 from my card i want refund for that. This is the number from which i got call [protected]

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P

Poornima.A

from Chennai, Tamil Nadu

Mar 1, 2018

Hello,
Order#SO13397454
I have placed an order for the product -bag. The tracking is showing delivered but still I didn't receive my product. No one has contacted me and no mails has been received yet. The order has been placed on 4th Feb 2018. Awaiting for your response.

club factory online shopping-order no so12277050 - Comment #3023236 - Image #0

club factory online shopping-order no so12277050 - Comment #3023236 - Image #1

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Address: 793114

Website: clubfactory

How can you be so irresponsible

Order number : so13228604
I have ordered 10 items in 31st january, 2018, its been almost 1 month, i have received only 9 products out of 10 on[protected]
I haven't receive any call or sms and the products as well till today.
How can you be so irresponsible

Will i ever receive the remaining 1???
Poor product tracking.
I need my product or an immediate refund.
Please take immediate action.

Apr 1, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2018

Club Factory Customer Care's response Dear, sorry that the Backpack Pu Leather Shoulder Handbag was out of stock from your order, so we have refunded the amount to your ICICI card with last 4 numbers 3015 on 9th Feb.
Please try to re-star us for 5. Thank you.

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M

mansi metri

from Mumbai, Maharashtra

Mar 1, 2018

I placed the order for 6items (SO[protected] order contains 6 items only 5 hands been delivered payment has already been made towards the purchase status of club factory mobile app shows all items delivered. Clothing item hoodie approx 1200rs has been paid but not delivered wondering where to register the complaint.

missing product - Comment #3023283 - Image #0

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S

Satish Chowdary Bonthu

from Alampur, Telangana

Mar 1, 2018

Im purchase shoe
Payment completed
Shoe not reached in my address

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Website: Club factory

I placed an order for multiple stuffs on Feb 3 n was supposed to receive them by Feb 21, yet not received the package... On the Deliver courier tracking site, it says 'Not yet picked up by the client' from Delhi, my shipping address is Bangalore... please look into this asap n get it deluvered not refund the cash...
Order id - S[protected]
Tracking id[protected]

Apr 1, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2018

Club Factory Customer Care's response Dear, sorry for the delay during the shipment, your order is currently in Delhi custom, waiting for being cleared. Please kindly wait for 5-7 days, and you will soon receive it after clearance and picked by the local courier.
Please try to re-star us for 5. Thank you.

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D

Deep Vairo KE

from Noida, Uttar Pradesh

Mar 1, 2018

Really so bad service of club factory it is a my big mistake that i orderd on club factory i not recived my order since from one month..my order no SO13457950

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R

Rahul Balli

from Karaikal, Puducherry

Mar 1, 2018

I Purchased 5 colitis shirts on 16-Feb but what are your company send to my address that products are not colitis tats why i am returning your products pls consider my request

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Address: Coimbatore, Tamil Nadu, 641653

Hi,
I am ArulBalaji from Annur, India.
I returned the product and applied for refund on 24th Jan'2018 but still I didnt get my money back and also not even any email or message update.
My Order number: So11450584
Payment transaction id: [protected]

If I dont get my money, I will write worst in all social medias with screenshots. Totally disappointed with your service.

My contact number: [protected]
My mail ID : [protected]@gmail.com

Apr 1, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2018

Club Factory Customer Care's response Dear, please check it that the refund has been done already to your HDFC card with last 4 numbers 6820 on 27th Jan. Thanks.
Please try to re-star us for 5. Thank you.

Mar 05, 2018

Updated by ArulBalaji Radhakrishnan Dear Club Factory Team,
Thanks for the quick response. Much appreciated.
Unfortunately you refunded to wrong card it seems, because I dont have any HDFC card ending 6820.

I am looking forward to hear from you asap.

You can reach me for more details any time :Mobile: +91- [protected] | Email - [protected]@gmail.com

Thanks,
Arul

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A

Ahish2533

from Barh, Bihar

Mar 1, 2018

Sir I'm ordering a gown and return it back because of bad quality but I don't get my back yet .Order no: SO12820230.And when I do queries for this he say to contact with Paytm and I'm unable to contact them.I'm consumer of clubfactory then why I contact to Paytm.

refund fraud... amount not received - Comment #3023126 - Image #0

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M

mohd ashraful

from Amroha, Uttar Pradesh

Mar 1, 2018

How can you be so irresponsible
Serial number: SO13390918
I had booked shoes which I have not yet met. Which has been almost a month.
I get my money, or get my booked order.
If I can not get it, I will make a claim on the company.

refund fraud... amount not received - Comment #3023168 - Image #0

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A

ArulBalaji Radhakrishnan

from Alappuzha, Kerala

Mar 5, 2018

Dear Club Factory Team,
Thanks for the quick response. Much appreciated.
Unfortunately you refunded to wrong card it seems, because I dont have any HDFC card ending 6820.

I am looking forward to hear from you asap.

You can reach me for more details any time :Mobile: +91- [protected] | Email - [protected]@gmail.com

Thanks,
Arul

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A

ArulBalaji Radhakrishnan

from Alappuzha, Kerala

Mar 8, 2018

why no reply?
I dont need fake stories.. kindly give me responsible answer.

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Address: YSR, Andhra Pradesh, 516003

I have ordered products worth 1500 and paid the money online and It's been a month already, I haven't recieved them. I kindly request you to look over it and deliver them quickly and i have heard good things about this but turned out to be the bad experience with your website. I have been waiting...I have ordered watches and silver neck pieces. I would expect it to be delivered in time

Apr 1, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2018

Club Factory Customer Care's response Dear, please tell us your order number so that we can check it for you. Thanks.

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D

Deep Vairo KE

from Noida, Uttar Pradesh

Mar 1, 2018

I not recived my order since from one month..my order no SO13457950.please give me reply

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B

Barsha Tamang

from Hāora, West Bengal

Jun 25, 2020

Dear clubfactory i have order today some stuff from ur site but the think is that neither i had received any conformation messages nor any order placement number even though after deducting money from my debit card i hope you will find out my order soon

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Website: Club factory app

I had ordered the product online on 12th february, 2018 but still i haven't yet received the product. I have received the message with the tracking number[protected] but somehow this link is not accessible. I have already made the payment for the product. If the company is not delivering the product then kindly refund my amount. Of rs. 493.

Its been a long time that i have ordered the product online i. E. Drawstring tassel single shoulder bag. I am waiting for the product but these cheaters if they are not ready to deliver the product then only refunding the amount is the option which is possible. Kindly look into this matter or else i will take this up to the superior authorities and will ensure that this particular company gets a toll for the same.

Mar 30, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Feb 27, 2018

Club Factory Customer Care's response Dear, sorry for the delay, but please kindly wait for 2-4 days, and you will receive your parcel.
And please try to re-star us for 5 after receiving. Thanks.

Mar 01, 2018

Updated by kamat.manali I have finally received the product on 28th Feb, 2018 but it is of cheapest quality. Kindly arrange for a pickup from the address on which it was delivered and also would like to have a refund arranged ASAP of Rs. 493.

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V

Vishal Mihir

from Dimapur, Assam

Feb 27, 2018

My name is mohit mihir
I would like to inform you that
I have not docket number so i cant give. Docket of customer care. When he said that what is your docket number that time i am helpless. So i know that?
What is my docket number
So, , i request you please send me docket number in my email.
[protected]@gmail.com

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V

Vishal Mihir

from Dimapur, Assam

Feb 27, 2018

Please help me sir. Give me docket number... order no so13343647 please sir help us

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Address: Lucknow, Uttar Pradesh, 226010

Dear service provider,

I have already ordered some items with order no. So14192852 but no tracking number is available and i am not able to check the status for my shipment.

Kindly assist me at the earliest and guide me to whom i contact here in dubai, uae

Pls help how can i get my order or what is the expected date

My contact [protected]
Email id : [protected]@gmail.com...

Mar 30, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Feb 27, 2018

Updated by mohd shamsuddin siddiqui Sorry for typing dubai .Kindly assist me at the earliest and guide me to whom i contact here in Lucknow, Uttar Pradesh

Verified Support

Feb 27, 2018

Club Factory Customer Care's response Dear, your order SO14192852 was placed on 25th Feb. and normally it will be delivered within 2 weeks since it is the international delivery. So please kindly wait for it.
And please re-star us for 5. Thank you.

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Address: Mumbai City, Maharashtra, 400072

Website: Club Factory

My order id: so1355803
Tracking number:[protected]
Amount paid: rs. 800.72
Number of items ordered: 2.
It show your product delivered on 22-02-18, but i only receive one product.
Another (Women stylish stripe canvas shoulder daily cossbody vintage satchel bags) product haven't received yet.
Kindly look into the matter.
Kindly delivery the product otherwise refund my money.
Waiting for your response.

Apr 3, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Feb 27, 2018

Updated by archana poojari Here within attach following detail for your reference.
1.Airway NO
2.Delivery detail.
3.Order purchase detail.
4.order status.

Verified Support

Feb 27, 2018

Club Factory Customer Care's response Dear, sorry that the item WBU[protected]N was out of stock from your order, so we have refunded the amount to your YES card on 13th Feb.
And please try to re-star us for 5. Thank you.

Feb 28, 2018

Updated by archana poojari Thank you for your quick reply.
I have receive my amount.
Thank you

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