| Address: 411048 |
| Website: Club Factory |
I had placed an order for a handbag (Order no. So[protected] on january 31, 2018. The estimated delivery date was february 18. I have already paid for the product online.
It has been over a month, and i still haven't received it!!!
Please inform me of the status asap.
There's been no intimation or update from the website.
This has, by far, been the worst experience i've had with an e-commerce website.
Very poor service!!
Apr 3, 2018
Complaint marked as Resolved Club Factory customer support has been notified about the posted complaint.
Verified Support
Mar 03, 2018
Club Factory Customer Care's response Dear, we are so sorry for this issue. The item in your order is out of stock, though we have tried our best to restock it. And the related refunds will be done to your original payment method. Sorry again for the trouble. You are more than welcome to place a new order with similar items with us. And we will urge them. Thanks for your understanding.
Verified Support
Mar 03, 2018
Club Factory Customer Care's response And please try to re-star 5, have a nice day.
Mar 04, 2018
Updated by shopaholictillidie What is the procedure for processing the refund? Within how many days can I expect to get my money back?
Also, what sort of service is this? The item has been out of stock, and you've been sitting on this for over a month!! You demand money upfront but don't even bother to notify the customer of the status?
So, if I had'nt raised a complaint, would you have just taken my money and let this have gone unnoticed???? This is the most bizzare shopping website I've come across.
Request you to expedite the refund process, at the earliest. Hope, atleast, this won't take another month and a half.
Mar 07, 2018
Updated by shopaholictillidie When can I expect a response to my query?
Order :- SO[protected]