Club Factory Complaints & Reviews

I ordered goods worth 1800 from them in january as and made the payment through paytm. Received their confirmation message and also that the order has been confirmed and dispatched. Till date i hv not received my order. When i check the status it shows everyday out for pickup. Today when i call their customer care a veey rude person picks up and says aapka order cancel hi gaya hai, payment aapko wapas hoga lekin card ke through. I said i...

This is with reference to order number so12834575 with awb[protected]. I placed this order on january 24, 2017. As per the records provided, it is shown as shipped. However, when i tracked the order from ecom courier website, it has been rescheduled for pickup since february 4, 2018 till today. I contacted the ecom courier via email and informed me that club factory have not handed over the physical parcel to the courier personnel. It has...

I have oredered four items from club factories on 30th january 2018 but till now i did nt get any sms or my product. I have done my payment of 3015 rs from my credit card. I need my product urgently. I tried to cal on customer service number but there is no response from there plz let me know when will it deliever? Or provide me some other customer service number so that i can talk anyone in club factory....

Hi, am buying regularly club factory.last time i get very low quality products so i return the product.1 month over they not return my amt.still they told they not received the parcel.but i already find the courier status and i wil send the signd copy(club factory persons signed and received jan/18 proffesional courier).after sending evidence copy almost 1month over still they told they check the details.

Can i move legally....

#Order SO12877786 is in Shipped status at Club factory portal and I was given tracking number #[protected] for Ecom Express Courier service.I called up the Courier service customer care and found that they have not received the order yet. The order has been placed on 24-Jan and I am still wondering what is the status of it and when can I expect a delivery ?...

I purchased sum things in your site but you reserve my Money through my debit card but purchased things they are not reserved to me .When the date of delivery I call your customer care executive they told me that your purchased things are seized by custom you give us your debit card number I will send you money in your account but he debit my Money second time then I approch that fellow they told me due to miss concept I will cridet i debit...

Dear Sir/Mam,

I have ordered a Wrist Watch at around 2 p.m dated 08.02.2018, order id is-[protected] but my order is appearing failed on the website . after that i called to customer care no i.e - [protected] and he asked me about the payment detail of Rs 1010 of my order and after informing him, i found that 4000 also debited from my SBI Account.

So please provide me status for the same as soon as...

Aap ki club factory may nai shopping ki thi us waqt aap nai Mari debit card say Rs 11000 liyah magar gis ki shopping ki thi woo bi nahi aayah aur jab may nay aap kay customer care aaidikari say sampark Kiya too us na bataya ki due to custom aap ka saman custom may phas Gaya ab aap ki hum refund payment ka ra gay magar refund kay bagayah us nay aur Rs 10000 maray debit card say nikalay bagayi danay ka nakilay ab mara pass eak aur oftion hay...

Hi my money got deducted from paytm for the product. I have order tummy shaper. I got sms saying that your orderso13241935 is been processed by factories. To prepare your iteam it take 1-3 business days. I got this sms on 3rd feb 2018. No any sms till now. Please refund money or send my product. I have order so many thing from club factory this is the 1st time i face problem.

Regards...

Order delivery took around 50 days. Quality is very poor so i requested for return and refund, on same day i received this order. Order is not visible in my account that is fault of club factory software so i am not even able to request for return.. Now i have multiple times raised concerns reg return, no one taking action reg my issue. And pick up is not being arranged....

Oder no so12172348
Frot-12000
Manuj shamrao thaneker mo[protected]
My reg mo [protected]
My emai i'd - [protected]@gmail.com
Pls call me [protected]
National consumer help line
Complaint no. 596109
Pls solpe...

Hello I have shopped upto 15k from club 23 east. 1 Feb i got the delivery but because of size or material issue I had to return multiple items. I have raised the request on the app asking for refund but haven't received any call to collect the parcel from me. Pls help as I have to return upto 7k + worth material and it's a huge amount. No doubts mater which i am not returning is very good but I need to replace others we I didn't like.br...

I have ordered 2 leather jackets from club factory. My order no. Is S07986335. Because of MATERIAL MISMATCH i had returned those products back to club factory. They said that the refunded money will credited to my patym account within 8-10 business days. It's been 30 days, i'm still waiting. My refund id is SOR[protected]. I have received a message in club factory app on 08/1/2018 that rs.1879 is refunded but i didn't receive any amount. I...

I have ordered 2 leather jackets from club factory on 1/1/2018. My order no. Is S07986335. Because of MATERIAL MISMATCH i rhad eturned those products back to club factory. They said that the refunded money will credited to my bank account within 8-10 business days. It's been 30 days, i'm still waiting. My refund id is SOR[protected]. I have received a message in club factory app on 08/1/2018 that rs.1310 is refunded but i didn't receive any...

Hi all,

Refund initiated date:[protected]
Refund id: sor[protected]
Order number: so12056941

This is regarding the refund of rs.2006.56 which was initiated on 23rd jan 2018 but not received yet.

I have ordered a jacket and earrings on 21st jan 2018 and paid the cash through debit card but the order was cancelled with the 'refund reason' missing status.

Also, i was requested...

Due to size mismatch i returned the product club factory told me refund my money back. But u guys till not transferring money back to account. The order details and transaction id given bellow. Please do as early as possible. Your promising to money transfer not get yet its already 1 month gone. Please process as eraly as possible.

Refund amount 1, 393.38
Order number: so7638267
Payment transaction id: [protected]br...

I am dilniyaz i have two product was selected on 30 jan.product is one pair shoe and one ladies hang bad.my amount is deducted my account rs 683.98 but club factory is cancelled my order is and My payment has not refunded.my order is SO13188190.why is my order is cancelled and My payment is not refunded. Please Check my order status and resolve this complaint....

This is regarding my order with club factory with order no. So12627382 placed on 21st jan 2018, first of all the delivery tracking is like hell you wont even know when are you going to receive your delivery and it takes hell lot of time and on top of it the packaging and product quality seems to be like some 3rd grade material. The product i received is completely different. Till now your site is not updated with my product delivered status...

Sir,
For the products i have ordered in the month of December 2017, bearing the order number S[protected]. I had made payment using my credit card. but now it is out for delivery and a message has come to make the cash payment. Please rectify the issue and send me the products at the earliest. If needed, i will also attach the statement of my creidt card....

Hi,

I place an order with club factory so12408837 on jan 17, 2018 and received the item on 30 jan. However, the item was not making much sense with the description on the website hence i wanted to return it. I made the order through the guest account and the return option is not showing, i conveyed this to the customer care team and they are telling me to just parcel the package to their address but the courier team need a...