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Club Factory Complaints & Reviews

www.fromfactory.club

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Updated: Mar 15, 2026

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Address: New Delhi, Delhi, 110008

Website: m.clubfactory.com

I had ordered 4 bags and a pair of heels with the subtotal of around 3000 rs my order number is so12596692 but i have received only two bags and the heels only. It took 10 days to arrive.
Delivery date was[protected] but still i didn't receive other two bags.

The customer care service is also available on the site.

Please send my complete shipment or tell me the reason of delay or if you can't sent then send my money back.

Club Factory customer support has been notified about the posted complaint.

Feb 09, 2018

soumay.raj.jaiswal's response treat it as most urgent

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S

soumay.raj.jaiswal

from Delhi, Delhi

Feb 9, 2018

I have been placed order no S[protected] in which 2 item were placed but cmpany have only one item so company refund me 1613 rs on dated 25.01.2017 but no refund recieved in my account for since last 15 days and i did't recieved my pending item still today.

P

Pramod Shindhe

from Bengaluru, Karnataka

Feb 9, 2018

So[protected] As we ordered 7 items in that one item is damaged and 2 items are not good
As we want refund or exchange the item as per return policy send the items to the same address but no address on the package.
No one is picking the call as given in the website... kindly revert back as early as possible...

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I ordered goods worth 1800 from them in january as and made the payment through paytm. Received their confirmation message and also that the order has been confirmed and dispatched. Till date i hv not received my order. When i check the status it shows everyday out for pickup. Today when i call their customer care a veey rude person picks up and says aapka order cancel hi gaya hai, payment aapko wapas hoga lekin card ke through. I said i made payment through paytm on which he said phir to nahi hoga wapas "aap jaa ke so jao" i was like so taken aback. Imagine customer care person talking like this. This shows the level of this company. I am in a dilemma now what to do.

Club Factory customer support has been notified about the posted complaint.

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J

JPArora

from Jaitaran, Rajasthan

Feb 9, 2018

I have ordered the microwave cover and fridge rack who's delivery date is 31st Jan but yet not received why please let me know when I get the delivery of the same Order No. SO[protected] is this

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Address: 796001

Website: m.clubfactory.com

This is with reference to order number so12834575 with awb[protected]. I placed this order on january 24, 2017. As per the records provided, it is shown as shipped. However, when i tracked the order from ecom courier website, it has been rescheduled for pickup since february 4, 2018 till today. I contacted the ecom courier via email and informed me that club factory have not handed over the physical parcel to the courier personnel. It has been two weeks since i placed the order.

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Address: New Delhi, Delhi, 110034

I have oredered four items from club factories on 30th january 2018 but till now i did nt get any sms or my product. I have done my payment of 3015 rs from my credit card. I need my product urgently. I tried to cal on customer service number but there is no response from there plz let me know when will it deliever? Or provide me some other customer service number so that i can talk anyone in club factory.

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S

Sayog Tamang

from Darbhanga, Bihar

Feb 24, 2018

On 25th January I have ordered two products Rs 1441.58. And it already reached in India newjalpaiguri Gati KWE hub on 2nd February but when I talked to Gati Courier service they said my products had already returned from Gati local hub. They told me to talk club factory but I wrote so many times to club factory in customer support chatting box but no satisfied reply from club factory. Not updating tracking from 5th February so today is 24th February.It had been already One month so what to do kindly suggest me will you resend my products or refund my money back as soon as possible. My order no is S[protected] docket or tracking no is[protected]. Kindly check out my problems and reply me immediately please.

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Address: Gautam Buddh Nagar, Uttar Pradesh

Hi, am buying regularly club factory.last time i get very low quality products so i return the product.1 month over they not return my amt.still they told they not received the parcel.but i already find the courier status and i wil send the signd copy(club factory persons signed and received jan/18 proffesional courier).after sending evidence copy almost 1month over still they told they check the details.

Can i move legally.

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Address: Jharsuguda, Odisha, 768201

Website: CLUB FACTORY

#Order SO12877786 is in Shipped status at Club factory portal and I was given tracking number #[protected] for Ecom Express Courier service.I called up the Courier service customer care and found that they have not received the order yet. The order has been placed on 24-Jan and I am still wondering what is the status of it and when can I expect a delivery ?

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Address: Gurgaon, Haryana, 11

Website: Club factory

I purchased sum things in your site but you reserve my Money through my debit card but purchased things they are not reserved to me .When the date of delivery I call your customer care executive they told me that your purchased things are seized by custom you give us your debit card number I will send you money in your account but he debit my Money second time then I approch that fellow they told me due to miss concept I will cridet i debit this amount I will send you all that money but they can't.

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Address: Faridabad, Haryana, 121001

Website: factory Club

Dear Sir/Mam,

I have ordered a Wrist Watch at around 2 p.m dated 08.02.2018, order id is-[protected] but my order is appearing failed on the website . after that i called to customer care no i.e - [protected] and he asked me about the payment detail of Rs 1010 of my order and after informing him, i found that 4000 also debited from my SBI Account.

So please provide me status for the same as soon as possible.

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Address: Gurgaon, Haryana, 11

Website: Club factory

Aap ki club factory may nai shopping ki thi us waqt aap nai Mari debit card say Rs 11000 liyah magar gis ki shopping ki thi woo bi nahi aayah aur jab may nay aap kay customer care aaidikari say sampark Kiya too us na bataya ki due to custom aap ka saman custom may phas Gaya ab aap ki hum refund payment ka ra gay magar refund kay bagayah us nay aur Rs 10000 maray debit card say nikalay bagayi danay ka nakilay ab mara pass eak aur oftion hay ki may cyber crime walun ka pass gawoun aur gis gis aaidikari say baat hoove un sab ka number may crime walun ko doun

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Address: 122002

Hi my money got deducted from paytm for the product. I have order tummy shaper. I got sms saying that your orderso13241935 is been processed by factories. To prepare your iteam it take 1-3 business days. I got this sms on 3rd feb 2018. No any sms till now. Please refund money or send my product. I have order so many thing from club factory this is the 1st time i face problem.

Regards

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I

Itishree Sarangi

from Banapur, Odisha

Feb 8, 2018

I had orderd a product through your site on 22Jan 2018.My order no is SO12719101 but yet it has not reached to me.please look in to the matter and despatch it to me immedeately.

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Address: Gurgaon, Haryana, 122001

Website: Club factory

Order delivery took around 50 days. Quality is very poor so i requested for return and refund, on same day i received this order. Order is not visible in my account that is fault of club factory software so i am not even able to request for return.. Now i have multiple times raised concerns reg return, no one taking action reg my issue. And pick up is not being arranged.

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K

Kamaljeet Yadav

from Allahabad, Uttar Pradesh

Feb 8, 2018

Dear club factory,
i bought product in 23 december with order no so[protected]Evining Satin Weeding Purse) i paid this product by online method but product status not clear. plz confirm status and product available my product.

regard
kamal jeet yadav
mobile no. [protected]

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Address: Thane, Maharashtra, 401107

Website: House boy

Oder no so12172348
Frot-12000
Manuj shamrao thaneker mo[protected]
My reg mo [protected]
My emai i'd - [protected]@gmail.com
Pls call me [protected]
National consumer help line
Complaint no. 596109
Pls solpe

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Feb 02, 2018

bablu0703's response Please

Feb 07, 2018

Updated by Nawseen [protected]

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B

Baljinder0708

from Ludhiana, Punjab

Feb 8, 2018

I was order a sports shoe but after order club factory app operator was message me Ur order was cancelled and Ur money will be refunded in 5-10 business days but 20 days after I can't get my refund

S

shah m

from Mumbai, Maharashtra

Feb 8, 2018

Please provide details of my order No. SO 12950936
dt.29.01.2018

B

bablu0703

from Singrauli, Madhya Pradesh

Feb 8, 2018

I have purchased cloth shirt from club factory via order no.[protected] but i have not recived my purchases product till date.

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Address: Pune, Maharashtra, 411014

Website: Club factory

Hello I have shopped upto 15k from club 23 east. 1 Feb i got the delivery but because of size or material issue I had to return multiple items. I have raised the request on the app asking for refund but haven't received any call to collect the parcel from me. Pls help as I have to return upto 7k + worth material and it's a huge amount. No doubts mater which i am not returning is very good but I need to replace others we I didn't like.
Awaiting response. Need help pls

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G

Goyalamit

from Darbhanga, Bihar

Feb 9, 2018

My order not reached yet.i ordered on 10 jan 2018.my mob no is [protected] or [protected]

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Address: 400103

Website: Paytm refund channel and club factory

I have ordered 2 leather jackets from club factory. My order no. Is S07986335. Because of MATERIAL MISMATCH i had returned those products back to club factory. They said that the refunded money will credited to my patym account within 8-10 business days. It's been 30 days, i'm still waiting. My refund id is SOR[protected]. I have received a message in club factory app on 08/1/2018 that rs.1879 is refunded but i didn't receive any amount. I paid through debit card and my paytm transaction id is[protected]. They have provided contact no. in case of non payment of refund amount but that also doesn't cater the need.

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Mar 15, 2018

Updated by K B Rajendra Prasad Not yet resolved. Request to resolve the issue at the earliest

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Address: 400103

Website: Paytm refund channel and clubfactory

I have ordered 2 leather jackets from club factory on 1/1/2018. My order no. Is S07986335. Because of MATERIAL MISMATCH i rhad eturned those products back to club factory. They said that the refunded money will credited to my bank account within 8-10 business days. It's been 30 days, i'm still waiting. My refund id is SOR[protected]. I have received a message in club factory app on 08/1/2018 that rs.1310 is refunded but i didn't receive any amount. I paid through debit card and my paytm transaction id is [protected]. They have provided contact no. in case of non payment of refund amount but that also doesn't cater the need.

Club Factory customer support has been notified about the posted complaint.

Feb 07, 2018

Updated by K B Rajendra Prasad Please don't consider this as i have entered wrong amount by mistake

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Hi all,

Refund initiated date:[protected]
Refund id: sor[protected]
Order number: so12056941

This is regarding the refund of rs.2006.56 which was initiated on 23rd jan 2018 but not received yet.

I have ordered a jacket and earrings on 21st jan 2018 and paid the cash through debit card but the order was cancelled with the 'refund reason' missing status.

Also, i was requested to contact paytm customer service[protected] for refund details with the paytm transaction id: [protected] which i did but could not find any help as there was no query mentioned related to this so that i can contact a paytm executive.

Not sure why i had to contact paytm customer service when i made the payment through icici debit card!

@club factory please look into this asap otherwise i have to file a complaint.

Thanks,
Fareed.

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Due to size mismatch i returned the product club factory told me refund my money back. But u guys till not transferring money back to account. The order details and transaction id given bellow. Please do as early as possible. Your promising to money transfer not get yet its already 1 month gone. Please process as eraly as possible.

Refund amount 1, 393.38
Order number: so7638267
Payment transaction id: [protected]
Debit card sbi.
Applied date: 19/12/2017
Approved: 20/12/2017
Refunded date promising: 22/12/2017

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Address: 800018

I am dilniyaz i have two product was selected on 30 jan.product is one pair shoe and one ladies hang bad.my amount is deducted my account rs 683.98 but club factory is cancelled my order is and My payment has not refunded.my order is SO13188190.why is my order is cancelled and My payment is not refunded. Please Check my order status and resolve this complaint.

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Address: Bangalore, Karnataka, 560004

This is regarding my order with club factory with order no. So12627382 placed on 21st jan 2018, first of all the delivery tracking is like hell you wont even know when are you going to receive your delivery and it takes hell lot of time and on top of it the packaging and product quality seems to be like some 3rd grade material. The product i received is completely different. Till now your site is not updated with my product delivered status and am not able to raise a return request there.
My sincere request kindly return back my money and get this product returned back.

Regards
Rahul

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D

Dimpi Chetwani

from Raipur, Chhattisgarh

Feb 6, 2018

I need a confirmation is hangbags order is placed or not ..becoz my paytm had showed the balance 3435 given to club factory .kindly know me about confirmation.

G

Ganesh Poonam

from Eluru, Andhra Pradesh

Feb 6, 2018

I have odered earings and after 7 days when i enquired about the expected date of delivery then they says that ur order is cancelled. I wandered how come it is. When i asked about the refund action then they are asking about my card no.

This company is totally fraud, so we should take care of such companies.

G

ganesh yen

from Ahmadnagar, Maharashtra

Feb 6, 2018

Respected Sir / Madam,
As mention above i have received a printed jacket on Dt.29/01/2018, I don't like that jacket & i want to return this dispact to Club Factory office.

So Please return my paid amount 744/- for the above product on my bank account as early as possible

Thanking you
Ganesh S Yene
Mb.no [protected]

Z

Zohminga

from Lunglei, Mizoram

Feb 6, 2018

Why my order is canceled. Order number - SO12408777. I want to my money

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Address: Chennai, Tamil Nadu, 600049

Website: club factory

Sir,
For the products i have ordered in the month of December 2017, bearing the order number S[protected]. I had made payment using my credit card. but now it is out for delivery and a message has come to make the cash payment. Please rectify the issue and send me the products at the earliest. If needed, i will also attach the statement of my creidt card.

Club Factory customer support has been notified about the posted complaint.

Feb 05, 2018

Updated by Jayashree Kannan Please reply back at the earliest

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